Assessment-3: Sithind002 Source and Use Information On The Hospitality Industry

Assessment-3
SITHIND002 SOURCE AND USE INFORMATION ON THE HOSPITALITY

INDUSTRY
Student Must Fill this Section
Student Name:
Student ID: Term: Year:
Privacy Release “I give my permission for my assessment material to be used in the auditing,
Clause: assessment validation & moderation Process”.
“I declare that:
Authenticity  The material I have submitted is my own work;
Declaration:  I have given references for all sources of information that are not my
own, including the words, ideas and images of others”.
Student Signature: Date:
Assessment Outcome
Assessor Name:
Not Yet Assessor

Attempt Satisfactory Date
Satisfactory Signature
Initial attempt  
2nd attempt/Re-
assessment  
Information for Student:

 All work is to be entirely of the student.
General Information for this assessment:
 Read the instructions for each question very carefully.

 Be sure to PRINT your FIRST name & LAST name in every place that is provided.
 Short questions must be answered in the spaces provided.
 For those activities requesting extra evidence such as: research reports, essay reports, etc. The student must attach
its own work formatted in double space, Arial 12 pts.
 All activities must be addressed correctly in order to obtain a competence for the unit of competency.
 If the student doesn’t understand the assessment, they can request help from the assessor to interpret the
assessment.
 Re-submission of assessment after the term will incur additional fees.
WSC-ASSSITHIND002-V1.1-23012020 Page | 1
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
Re-assessment of Result & Academic Appeal procedures:
If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the
grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen
days of commencement of the new term.
Re-assessment Process:
 An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.
 Academic Manager will delegate another faculty member to review the assessment.
 The student will be advised of the review result done by another assessor.
 If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the
lecturer/trainer in charge and the Academic Manager OR if need be an external assessor.
 The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel
will be deemed to be final.
 If the student is still not satisfied with the result, the he / she has the right to seek independent advice or follow external
mediation option with nominated mediation agency.
 Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.
The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles
of assessment. These principles require assessment to be reliable, fair, practical and valid.
Academic Appeals:
 If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic
appeals handling protocol.
 To appeal a decision, the person is required to complete the WSC- Request for Appeal of a Decision form with all
other supporting documents, if any. This form is available via our website. The completed Request for Appeal form is
to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:
Student Support Officer, Western Sydney College (WSC), 55 High St, Parramatta NSW 2150, Email:
info@wsc.nsw.edu.au
 The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of
notification of the outcome of the re-evaluation process.
 If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit.
 In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in
support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date
shown on the medical certificate.
 The decision of Chief Executive Officer will be final.
 Student would then have the right to pursue the claim through an independent external body as detailed in the
students’ complaint / grievance policy.
Comments/Feedback to Students
RTO: 45360 | CRICOS: 03690M
RTO: 45360 | CRICOS: 03690M
Assessment Task 3: Share information with colleaguesError: Reference source
not found
TASK SUMMARY
1.There are two parts to this assessment:
 Part A: Students are to share and discuss information that they have obtained with a
colleague.
 Part B: Students are to ask questions and discuss issues about their colleague’s
presentation.
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK

 Access to a colleague.
 Access to researched information about an emerging trend in the industry.
WHEN AND WHERE DO I NEED TO COMPLETE THIS TASK?

 This task may be done in your own time as homework or you may be given time to do this
task in class (where applicable).
 Your assessor will provide you with the due date for this assessment.
WHAT DO I NEED TO SUBMIT?

 Part A – There is nothing to submit for this part of the assessment.
 Part B – Written notes.
PART A – PRESENT AND DISCUSS INFORMATION WITH A COLLEAGUE
INSTRUCTIONS:
2.For this task you will be paired up with a colleague. You will discuss with your assessor a
suitable subject for an emerging service or product on which you must conduct research
prior to your presentation to your colleague. Your task is to present this information with a
view to introducing the product or service into Marino Enterprises.
3.During the presentation you must:
 Explain the product or service – you should do this verbally however you may use the
internet, handouts or other resources to support your presentation.
 Explain why Marino Enterprises should introduce this service or product to enhance work
performance or service quality.
 Explain any need for partnerships and relationships with other industries or businesses.
 Explain any compliance and quality requirements that are relevant to this service or
product.
 Explain any ethical issues involved.
 Explain any employment issues involved.
4.Following the presentation your colleague will ask you questions about your presentation.
You must answer these questions in the best way that you can so that information is
accurate.
5.You should engage in discussion about the merits or otherwise of implementing the trend in
Marino Enterprises.
6.Your assessor will observe you during this part of the assessment.
7.You will be assessed in both roles (ie as the presenter and as the receiver of information)
using different topics in each case.
RTO: 45360 | CRICOS: 03690M
RTO: 45360 | CRICOS: 03690M
PART B – DISCUSS INFORMATION THAT HAS BEEN PRESENTED
8.For this part of the task you will listen to your colleague’s presentation on their emerging
trend.
9.Take notes while they are presenting the information to you – you will need to hand these in
to your assessor. Your notes should contain the main points of the presentation and a
note of any questions you wish to ask.
10.Following the presentation, consider the information that they have given you and use your
communication skills to:
 Clarify the information provided.
 Find out extra information if required.
 Make sure you understand all the information that has been presented.
 Discuss the pros and cons of implementing the trend in Marino Enterprises.
11.You must make sure that you use both open and closed probing questions to obtain the
information that you need.
Your assessor will observe you during this part of the assessment.
What do I need to hand in for this task? Have I completed this?
Part A – you do not need to submit anything NA
Part B – Written notes 
RTO: 45360 | CRICOS: 03690M
RTO: 45360 | CRICOS: 03690M
ASSESSMENT TASK 3: SHARE INFORMATION WITH COLLEAGUES
The assessor must split the class into pairs. Discuss with each student a topic to research and present their information on. The topic should be an emerging
product or service in hospitality that could be relevant to Marino Enterprises. This could be a product or service that they have researched as part of a previous
assessment.
Both members of the pair must have a different topic. Ideas for topics include such things as:
 Introducing a hospitality management system
 Developing an App that guests can use to order their food before arrival.
 Introducing coloured coffee
 Introducing an automated bar tab system.
You will observe students during this assessment task. For this part of the assessment your will observe the person presenting the information. In Part B you will
observe the person receiving the information and using questioning techniques to ensure they understand the presenter’s information fully. Students will then
need to swap roles so all students can be assessed in both roles.
PART A – PRESENT AND DISCUSS INFORMATION WITH COLLEAGUE

Did the student: Yes No Comments
Update their own knowledge of emerging opportunities in the hospitality industry?
Present the information to a colleague to share information including:

 Emerging products or services
 How to introduce the product/service
 Relationships with external bodies
 Compliance and quality requirements
 Employment issues
 Ethical considerations.
Consider and discuss how the trend or product could be included in the daily practice
of Marino Enterprises?
RTO: 45360 | CRICOS: 03690M
PART A – PRESENT AND DISCUSS INFORMATION WITH COLLEAGUE
Demonstrate good oral communication skills?
RTO: 45360 | CRICOS: 03690M
PART B – DISCUSS INFORMATION THAT HAS BEEN PRESENTED
The assessor must observe the student receiving information from their colleague and using their communication skills to listen actively and ask open and closed
questioning to make sure that they understand the information they have been given and discuss implications for integrating this into daily practice.
Demonstrate good verbal communication skills using open and closed probe
questioning?
Demonstrate writing skills to take notes when presented with information?
Review knowledge that is provided to you to improve your understanding of emerging

opportunities in the hospitality industry?
Consider and discuss how the trend could be included in the daily practice of Marino
Enterprises?
Demonstrate good oral communication skills?
Please add any feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet.
Please note any reasonable adjustments made for this task below.
Assessment Task 3 Outcome: Satisfactory  Not Satisfactory  Date:
Part A Outcome: Satisfactory  Not Satisfactory  Date:
Part B Outcome: Satisfactory  Not Satisfactory  Date:
RTO: 45360 | CRICOS: 03690M
Trainer/assessor name: Trainer/assessor signature:
RTO: 45360 | CRICOS: 03690M

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Assessment-3

SITHIND002 SOURCE AND USE INFORMATION ON THE HOSPITALITY

Student ID: Term: Year:

Student Signature: Date:

Not Yet Assessor

Information for Student:

General Information for this assessment:

 Read the instructions for each question very carefully.

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK

WHEN AND WHERE DO I NEED TO COMPLETE THIS TASK?

WHAT DO I NEED TO SUBMIT?

PART A – PRESENT AND DISCUSS INFORMATION WITH A COLLEAGUE

What do I need to hand in for this task? Have I completed this?

Part A – you do not need to submit anything NA

Part B – Written notes 

PART A – PRESENT AND DISCUSS INFORMATION WITH COLLEAGUE

Update their own knowledge of emerging opportunities in the hospitality industry?

Present the information to a colleague to share information including:

Demonstrate good oral communication skills?

Did the student: Yes No Comments

Demonstrate writing skills to take notes when presented with information?

Review knowledge that is provided to you to improve your understanding of emerging

Demonstrate good oral communication skills?

Assessment Task 3 Outcome: Satisfactory  Not Satisfactory  Date:

Part A Outcome: Satisfactory  Not Satisfactory  Date:

Part B Outcome: Satisfactory  Not Satisfactory  Date:

Trainer/assessor name: Trainer/assessor signature:

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