Assessment-2: Sithind002 Source and Use Information On The Hospitality Industry

Assessment-2
SITHIND002 SOURCE AND USE INFORMATION ON THE HOSPITALITY

INDUSTRY
Student Must Fill this Section
Student Name:
Student ID: Term: Year:
Privacy Release “I give my permission for my assessment material to be used in the auditing,
Clause: assessment validation & moderation Process”.
“I declare that:
Authenticity  The material I have submitted is my own work;
Declaration:  I have given references for all sources of information that are not my
own, including the words, ideas and images of others”.
Student Signature: Date:
Assessment Outcome
Assessor Name:
Not Yet Assessor

Attempt Satisfactory Date
Satisfactory Signature
Initial attempt  
2nd attempt/Re-
assessment  
Information for Student:

 All work is to be entirely of the student.
General Information for this assessment:
 Read the instructions for each question very carefully.

 Be sure to PRINT your FIRST name & LAST name in every place that is provided.
 Short questions must be answered in the spaces provided.
 For those activities requesting extra evidence such as: research reports, essay reports, etc. The student must attach
its own work formatted in double space, Arial 12 pts.
 All activities must be addressed correctly in order to obtain a competence for the unit of competency.
 If the student doesn’t understand the assessment, they can request help from the assessor to interpret the
assessment.
 Re-submission of assessment after the term will incur additional fees.
WSC-ASSSITHIND002-V1.1-23012020 Page | 1
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
Re-assessment of Result & Academic Appeal procedures:
If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the
grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen
days of commencement of the new term.
Re-assessment Process:
 An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.
 Academic Manager will delegate another faculty member to review the assessment.
 The student will be advised of the review result done by another assessor.
 If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the
lecturer/trainer in charge and the Academic Manager OR if need be an external assessor.
 The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel
will be deemed to be final.
 If the student is still not satisfied with the result, the he / she has the right to seek independent advice or follow external
mediation option with nominated mediation agency.
 Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.
The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles
of assessment. These principles require assessment to be reliable, fair, practical and valid.
Academic Appeals:
 If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic
appeals handling protocol.
 To appeal a decision, the person is required to complete the WSC- Request for Appeal of a Decision form with all
other supporting documents, if any. This form is available via our website. The completed Request for Appeal form is
to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:
Student Support Officer, Western Sydney College (WSC), 55 High St, Parramatta NSW 2150, Email:
info@wsc.nsw.edu.au
 The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of
notification of the outcome of the re-evaluation process.
 If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit.
 In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in
support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date
shown on the medical certificate.
 The decision of Chief Executive Officer will be final.
 Student would then have the right to pursue the claim through an independent external body as detailed in the
students’ complaint / grievance policy.
Comments/Feedback to Students
RTO: 45360 | CRICOS: 03690M
Assessment Task 2: Research project
TASK SUMMARY
For this task you will research information about the hospitality industry and write a report on your findings.
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK

 Access to textbooks and other research material
 Access to a computer, printer, Internet and email software (if required).
 Access to plain English documents issued by Government regulators that describe laws for:
 Food safety
 Responsible service of alcohol
 Responsible conduct of gaming
 Local community protection.
WHEN AND WHERE SHOULD THE TASK BE COMPLETED?

 This task may be done in your own time as homework or you may be given time to do this task in class
(where applicable).
 Your assessor will provide you with the due date for this assessment.
WHAT NEEDS TO BE SUBMITTED?

 Your completed report.
INSTRUCTIONS
1.There are three parts to the research you will do.
 Part A – Structure and operation of the hospitality industry
 Part B – Employment opportunities
 Part C – Current issues and trends
 Part D – Quality assurance.
2.You must complete your report using a word processing software program (eg Microsoft Word). You may
present the report in any way that you prefer and you may use graphs and pictures if you wish. Your report
must be easy to follow and must reference the part and question numbers as noted through the
assessment.
3.Your assessor will provide you with information about the simulated hospitality business that you will be
working in throughout your course (Marino Enterprises). This assessment relates to the hospitality industry
generally so you will need to do research outside the area of Marino Enterprises in some cases. Where
indicated however, your answers should relate to Marino Enterprises directly.
4.Use a wide variety of sources for your research, including your text book and the internet. Make sure you cite
the sources of your information using the Harvard style.
PART A – STRUCTURE AND OPERATION OF THE HOSPITALITY INDUSTRY
5.Research information on the structure and operation of the hospitality industry as follows:
1. Research the four main sectors within the hospitality industry:
 Accommodation
 Food services
RTO: 45360 | CRICOS: 03690M
 Beverage services
 Casinos.
Use the following table to document each sector’s main functions, key characteristics (eg types of
customers, hours of operation, types of employment and employment patterns, customer
expectations) and the types of products or services provided.
Hospitality sector: Accommodation
Functions:
Key characteristics:
Products and
services:
Hospitality sector: Food services

Functions:
Products and
services:
Hospitality sector: Beverage services

Functions:
Products and
services:
Hospitality sector: Casinos

Functions:
Products and
services:
Cite your sources here:
2. For each of the sectors in Question 1 above, nominate one example of a business that is in that sector.
Describe the characteristics of that business and the products and/or services that it provides.
Hospitality sector: Accommodation

Example of
business:
Products and
RTO: 45360 | CRICOS: 03690M
services:
Hospitality sector: Food service

Example of
business:
Products and
services:
Hospitality sector: Beverage service

Example of
business:
Products and
services:
Hospitality sector: Casino

Example of
business:
Products and
services:
3. The hospitality industry does not operate in isolation. There are many other industries that support or relate
to the hospitality industry. Consider each of the businesses you named in question A2 above and list at
least five other industry groups that they would need to rely on for their operations.
Business (from A2) Five related industry areas
4. You are a manager at Marino Enterprises. You are keen to make sure that you are making good use of
resources available to you and your staff from various professional organisations.
Research the professional organisations available that support businesses such as Marino
Enterprises and answer the following questions.
a) What are two unions that are relevant to this business? Provide a brief description for each union.
RTO: 45360 | CRICOS: 03690M
b) Research how an employee can join each of the two unions you have identified. Take a screen dump
of the instructions, or print out the information and attach to this assessment.
c) Research a peak body that represents a number of industries, including the hospitality industry and
provide a brief description.
d) Research a professional association that is related to a specific sector of the hospitality industry that is
of direct interest to Marino Enterprises. Explain how the association could be of assistance to Marino
Enterprises’ operations.
5. There are a number of pieces of legislation that contribute to the regulation of hospitality businesses. It is
important that everyone who is employed in the industry understands their obligations in accordance with
the legislation.
a) Conduct research to identify six pieces of legislation relevant to the hospitality industry and provide a
brief explanation of its general purpose including some of the general provisions of the legislation.
The legislation that you identify may be National legislation or the State legislation of the State
or Territory in which you are studying.
Area of law Liquor control
Legislation title
General purpose of the

legislation and its
provisions
Area of law Gambling regulation
Legislation title

legislation and its
provisions
Area of law Food hygiene
Legislation title

legislation and its
provisions
Area of law Fair work
Legislation title

legislation and its
provisions
RTO: 45360 | CRICOS: 03690M
Area of law Workplace health and safety
Legislation title

legislation and its
provisions
Area of law Anti-discrimination
Legislation title

legislation and its
provisions
e) As a worker in the hospitality industry, what are two legal responsibilities that you will have? Provide a
short explanation of each.
f) As a business, what are two legal responsibilities that Marino Enterprises has? Provide a short
explanation of each.
6. Businesses in the hospitality industry are often situated within the community where people live and as
such they are required to make sure that the community is protected from problems that may be associated
with hospitality services.
a) List four complaints that a local resident might make to the owner of a hospitability service, to the local
council or to the police. Outline why the local resident may make the complaint.
g) List two pieces of legislation that stipulate requirements for hospitality services to protect the local
amenity of the area.
PART B – EMPLOYMENT OPPORTUNITIES
1. For this task you must research a wide range of employment opportunities in several sectors and job roles.
Choose five job roles from each of the four industry sectors. Write a short report for each job that
you could give to a person who is interest in employment in the hospitality industry. Each report
must include:
 Job role
 Typical duties performed in this job role
 Workplace award
 Training required
 Desired characteristics for a person in this role
 Future career pathways leading on from each position.
Use a wide variety of sources for your research, including your text book and the internet. Make
sure you cite the sources of your information using the Harvard style.
Accommodation sector – job role
What is the job role?
Typical duties of this

role
RTO: 45360 | CRICOS: 03690M
Workplace award
Training required
Desired characteristics
Future career pathways
Food sector – job role

role
Workplace award
Training required
Beverage services sector – job role

role
Workplace award
Training required
Casino sector – job role

role
Workplace award
Training required
RTO: 45360 | CRICOS: 03690M
7. You have just landed your dream job as the Food and Beverage Manager in Marino Enterprises. You know
that your success in the job will rely on your keeping on top of legislative requirements, changes to
compliance requirements and consumer trends in food items on offer. What are six things you will do to
make sure you are keeping abreast of changes?
8. A member of your team has come to ask you about her minimum pay rate under the Hospitality Industry
General Award. The team member, Gloria, is 17 years old and is employed as a Level 1 Guest Service
Grade 1. She wants to know the following:
 Her hourly pay
 Hourly pay rate when working Monday to Friday between 7pm to midnight
 Hourly pay rate when working Monday to Friday between midnight and 7am
 Hourly pay rate when working on a Saturday
 Hourly pay rate when working on a Sunday
 Hourly pay rate when working on a Public Holiday
PART C – CURRENT ISSUES AND TRENDS
6.For this part of the task you must consider current issues and trends in the hospitality market and the effects
that these may have on a business such as Marino Enterprises.
7.You must use at least three of the following information sources:
 Discussion with experienced industry personnel
 Industry accreditation operators
 Industry associations and organisations
 Industry journals, reference books and seminars
 Libraries and media
 Networking with colleagues and suppliers
 Personal observation and experience
 Plain English documents issued by government regulators that describe laws relevant to the hospitality
industry
 Training courses you have attended
 Unions
 Developers of codes of conduct or ethics.
1. Complete the following template for each area listed:
Current issues and trends

Potential impact on Marino Enterprises
Social influences
Current issues
Trends
Potential impact on
Marino Enterprises
RTO: 45360 | CRICOS: 03690M
Political influences
Current issues
Trends
Potential impact on
Marino Enterprises
Economic influences
Current issues
Trends
Potential impact on
Marino Enterprises
Technological influences
Current issues
Trends
Potential impact on
Marino Enterprises
Environmental influences
Current issues
Trends
Potential impact on
Marino Enterprises
Legal influences
Current issues
Trends
Potential impact on
Marino Enterprises
2. Document how you sourced information for the previous question from at least three of the sources listed.
Discussion with experienced industry personnel
RTO: 45360 | CRICOS: 03690M
Industry accreditation operators
Industry associations and organisations
Industry journals, reference books and seminars
Libraries and media
Networking with colleagues and suppliers
Personal observation and experience
Plain English documents issued by government

regulators that describe laws relevant to the
hospitality industry
Training courses you have attended
Unions
Developers of codes of conduct or ethics
3. Think about a hospitality venue that is similar to Marino Enterprises that you have visited in your local area,
and answer the following questions:
a) Describe the venue. You do not have to name it if you prefer not to.
h) What products and services does this venue currently provide?
i) Do you consider that the products and services are ‘in trend’ or are they outdated. Explain your answer.
j) If you were a manager at this venue, what is one emerging trend product or service that you would like
to see implemented in this venue?
k) Access social media reviews that have been made about this business and complete the template:
If there are no online ratings available, select another similar venue.
What is the social media site?
How many reviews are there for this

venue on this site?
What are the overall ratings? Excellent

Very Good
Average
Poor
RTO: 45360 | CRICOS: 03690M
Terrible
If this was your business, what

information would you find useful
from these reviews?
If this was your business, what day-

to-day action would you take to
manage and respond to on-line
feedback?
RTO: 45360 | CRICOS: 03690M
4. Research current and emerging technology that can be used in the hospitality industry. Select one item of technology and provide information as required in the
template.
Type of technology Name and brief description of Advantages to using this Barriers to using technology Reference – provide
technology technology in Marino supplier’s website reference
Enterprises
RTO: 45360 | CRICOS: 03690M
PART D – QUALITY ASSURANCE
8.The hospitality industry has various quality assurance processes in place to assist with managing the
standard of services or products of organisations involved in the provision of hospitality services. These
processes may be outlined in legislation, industry accreditation schemes, policy, codes of conduct or
guidelines.
Conduct research to identify an example of the following industry-based initiatives that promote quality
assurance:
 An industry based accreditation scheme
 A code of conduct or practice
 One compulsory training requirement for hospitality staff.
a) Hospitality based accreditation scheme
Name of scheme
Body responsible for this scheme
Description of the scheme
What benefit (if any) would this

scheme have to Marino
Enterprises
a) Code of conduct or practice
Name of code
Body responsible for this code
Description of the code

code have to Marino Enterprises
b) Compulsory training program
Name of training program
Training organisation that offers

this training
Description of the training

training be to Marino Enterprises
What do I need to hand in for this task? Have I completed this?
Completed report in template (all parts) 
RTO: 45360 | CRICOS: 03690M
RTO: 45360 | CRICOS: 03690M
ASSESSMENT TASK 2: RESEARCH PROJECT
PART A – STRUCTURE AND OPERATION OF THE HOSPITALITY

Did the student: Yes No Comments
Identify sources or information and research information on the structure and operation
of the hospitality industry and relationships with other related industries?
Research information on current and emerging products and services relevant to

Marino Enterprises?
Research information on current and emerging hospitality products and services and
consider the pros and cons of these products in the workplace?
Research information on laws relevant to the hospitality industry and the need for
compliance for employees and employers?
Research information on hospitality related organisations including trade unions,

regulatory bodies and bodies related to quality assurance?
Access information on equal opportunity law?
Research information about career options in the hospitality industry?
Demonstrate reading, writing and technology skills to research and report on

information about the hospitality industry?
Please add any feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet.
RTO: 45360 | CRICOS: 03690M
PART B – EMPLOYMENT OPPORTUNITY
Research employment and career opportunities in the hospitality industry?
Identify workplace characteristics and responsibilities for roles in hospitality work?
Demonstrate understanding of basic aspects of award provisions?
PART C – CURRENT ISSUES AND TRENDS

Research information on current and emerging products and services and technologies
relevant to the hospitality industry?
Use information to enhance quality of work performance?
Use current and emerging technology in day to day activities.
Update own knowledge of the hospitality industry and monitor current issues and
trends?

information about the hospitality industry?
RTO: 45360 | CRICOS: 03690M
PART D – QUALITY ASSURANCE
Research and apply information on industry quality assurance schemes and ethical
practices and apply it within their own workplace.

information about the hospitality industry
Please note any reasonable adjustments made for this task below.
Assessment Task 2 Outcome: Satisfactory  Not Satisfactory  Date:
Part A Outcome: Satisfactory  Not Satisfactory  Date:
Part B Outcome: Satisfactory  Not Satisfactory  Date:
Part C Outcome: Satisfactory  Not Satisfactory  Date:
Part D Outcome: Satisfactory  Not Satisfactory  Date:
Trainer/assessor name: Trainer/assessor signature:
RTO: 45360 | CRICOS: 03690M
RTO: 45360 | CRICOS: 03690M

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Assessment-2

SITHIND002 SOURCE AND USE INFORMATION ON THE HOSPITALITY

Student ID: Term: Year:

Student Signature: Date:

Not Yet Assessor

Information for Student:

General Information for this assessment:

 Read the instructions for each question very carefully.

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK

WHEN AND WHERE SHOULD THE TASK BE COMPLETED?

WHAT NEEDS TO BE SUBMITTED?

PART A – STRUCTURE AND OPERATION OF THE HOSPITALITY INDUSTRY

Hospitality sector: Food services

Hospitality sector: Beverage services

Hospitality sector: Casinos

Cite your sources here:

Hospitality sector: Accommodation

Hospitality sector: Food service

Hospitality sector: Beverage service

Hospitality sector: Casino

Cite your sources here:

Business (from A2) Five related industry areas

Area of law Liquor control

General purpose of the

Area of law Gambling regulation

General purpose of the

Area of law Food hygiene

General purpose of the

Area of law Fair work

General purpose of the

General purpose of the

Area of law Anti-discrimination

General purpose of the

PART B – EMPLOYMENT OPPORTUNITIES

Accommodation sector – job role

What is the job role?

Typical duties of this

Future career pathways

Food sector – job role

What is the job role?

Typical duties of this

Future career pathways

Beverage services sector – job role

What is the job role?

Typical duties of this

Future career pathways

Casino sector – job role

What is the job role?

Typical duties of this

Cite your sources here:

Current issues and trends

Cite your sources here:

Discussion with experienced industry personnel

Industry associations and organisations

Industry journals, reference books and seminars

Libraries and media

Networking with colleagues and suppliers

Personal observation and experience

Plain English documents issued by government

Training courses you have attended

Developers of codes of conduct or ethics

What is the social media site?

How many reviews are there for this