Assessment-4 V 1.6

Assessment-4
BSBMGT517 Manage Operational Plan

Student Must Fill this Section
Student Name:
Student ID: Term: Year:
Privacy Release “I give my permission for my assessment material to be used in the

Clause: auditing, assessment validation & moderation Process”.
“I declare that:
Authenticity  The material I have submitted is my own work;
Declaration:  I have given references for all sources of information that are not my
own, including the words, ideas and images of others”.
Student Signature: Date:
Assessment Outcome
Assessor Name:
Not Yet Assessor

Attempt Satisfactory Date
Satisfactory Signature
Initial attempt  
2nd attempt/Re-
assessment  
Information for Student:

 All work is to be entirely of the student.
General Information for this assessment:
 Read the instructions for each question very carefully.

 Be sure to PRINT your FIRST name & LAST name in every place that is provided.
 Short questions must be answered in the spaces provided.
 For those activities requesting extra evidence such as: research reports, essay reports, etc. The student must
attach its own work formatted in double space, Arial 12 pts.
 All activities must be addressed correctly in order to obtain a competence for the unit of competency.
 If the student doesn’t understand the assessment, they can request help from the assessor to interpret the
assessment.
 Re-submission of assessment after the term will incur additional fees.
WSC-ASSBSBMGT517-V1.6-24.02.2020 Page | 1
International College of Australia Pty Ltd T/A Western Sydney College

RTO: 45360 | CRICOS: 03690M
Re-assessment of Result& Academic Appeal procedures:
If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating
the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within
fourteen days of commencement of the new term.
Re-assessment Process:
 An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.
 Academic Manager will delegate another member to review the assessment.
 The student will be advised of the review result done by another assessor.
 If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the
lecturer/trainer in charge and the Academic Manager or if need be an external assessor.
 The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the
panel will be deemed to be final.
 If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow
external mediation option with nominated mediation agency.
 Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.
The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on
principles of assessment. These principles require assessment to be reliable, fair, practical and valid.
Academic Appeals:
 If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic
appeals handling protocol.
 To appeal a decision, the person is required to complete the WSC- Request for Appeal of a Decision form with all
other supporting documents, if any. This form is available via our website. The completed Request for Appeal
form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact
details:
Student Support Officer, Western Sydney College (WSC), 55 High St, Parramatta NSW 2150, Email:
Complaints@wsc.nsw.edu.au
 The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven
days of notification of the outcome of the re-evaluation process.
 If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit.
 In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in
support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date
shown on the medical certificate.
 The decision of Chief Executive Officer will be final.
 Student would then have the right to pursue the claim through an independent external body as detailed in the
students’ complaint / grievance policy.
Assessment Task Requirements

You are required to complete and pass every task in the assessment in order to be deemed
competent.
Assessment Schedule
Task Due Date Learner Sign Trainer Sign Off Comments
Assessment Week 4
Task 4

RTO: 45360 | CRICOS: 03690M
Comments/ feedback to student

RTO: 45360 | CRICOS: 03690M
Assessment Task 4: Monitor and Review Operational Performance
Submission Detailed of Assessment
The assessment task is due on the date specified by your assessor. Any variations to this
arrangement must be approved in writing by your assessor.
Save your completed work with the following naming procedure:
Name_studentID_UnitCode_TaskNumber (e.g. JohnSmith_123456_BSBSUS501_T1)
Submit your assessment to WSC Moodle.
Purpose of the Assessment
This task provides you with the opportunity to demonstrate that you have the skills and
knowledge to monitor and review operational performance.
Assessment Description
This assessment task requires you to monitor and review the operational performance for King
Edward VII College and provide a report to the CEO.
Instructions
Carefully read the following information:

Assume that both new campuses are now in operation, and Performance Information is now
available for review.
You have been asked to provide a report on the new campuses’ performance to date.
The operational performance report should include a review of the costs associated with
electricity, office supplies, and water, as a means of assessing the company’s use of resources.

RTO: 45360 | CRICOS: 03690M
Complete the following activities:
1. Write an operational performance report.
Report
Report of analysis of the profit and loss account
Based on the financial performance for both campuses was quite satisfying. For Sydney campus
a total of $109,200 profit was earned and for Brisbane campus a total $75,280 profit was earned.
There were few variances between actual and budgeted expenses were higher than 10% for both
campuses.
For Sydney campus the variances that are higher than 10% is:
•Electricity and gas which is 100%
•Internet which is 10%
•Water which is 30%
For Brisbane campus the variances that are higher than 10% is:
•Income: Sales which is 17.14%
•Electricity and gas which is 133.33%
•Office supplies which is 100%
•Stationary which is 78.57%
•Water which is 10.53%
Comparing the both campuses, it is obviously that Sydney campus Is performing better than
Brisbane campus. Most of the expenses used by Sydney campus were quite near to the budgeted
expenses. But in the other hand, Brisbane campus have quite a lot of actual expenses which is
way higher than the budgeted expenses.
Recommendation solutions:
•Decrease the usage of air-conditioner and make sure that student doesn’t waste electricity.
•Make sure that student doesn’t waste water in the toilet.
•Choose cheaper stationary
•Choose a cheaper internet provider company.
Besides, we hope that you can recruit two more Academic Managers because of the large
number of enrolments for each campus.
2. Develop a procedure that could be used to assess progress in achieving profit and
productivity plans and targets.

RTO: 45360 | CRICOS: 03690M
Profit and loss – six months to Dec 16 – Sydney
Budget Actual
Income: Sales $450,000 $475,000
Electricity and gas $1,500 $3,000
Internet $1,000 $1,100
Office supplies $700 $1,200
Rent $225,000 $220,000
Stationary $800 $1,300
Wages and salaries $115,000 $117,000
Travel and $2,500 $2,700

accommodation
Superannuation $15,000 $16,000

expense
Water $2,000 $2,600
Work cover insurance $900 $900

Net profit = $475,000 - $365,800 = $109,200Variances between actual and budgeted expenses
Income: Sales 25000/450000) x100% = 5.6%
Electricity and gas (1500/1500) x100% = 100%
Internet (100/1000) x100% =10%
Office supplies (500/700) x100% =7.14%
Rent (-5000/225000) x100% =-2.22%
Stationary (500/800) x100% =6.25%
Wages and salaries (2000/115000) x100% =0.17%
Travel and accommodation (200/2500) x100% =8%

RTO: 45360 | CRICOS: 03690M
Superannuation expense (1000/15000) x100% =6.67%
Water (600/2000) x100% = 30%
Work cover insurance (0/900) x100% =0%
Profit and loss – six months to Dec 16 – Brisbane
Budget Actual
Income: Sales $350,000 $410,000
Internet $1,100 $1,100
Rent $185,000 $190,000
Travel and $2,100 $2,300

accommodation

expense
Water $1,900 $2,100
Net profit = $410,000 -$334,720 = $75,280Variances between actual and budgeted expenses
Income: Sales (60000/350000) x100% = 17.14%

RTO: 45360 | CRICOS: 03690M
Electricity and gas (1600/1200) x100% = 133.33%
Internet (0/1100) x100% =0%
Office supplies (650/650) x100% =100%
Rent (5000/185000) x100% =2.7%
Stationary (550/700) x100% =78.57%
Wages and salaries (2000/115000) x100% =0.17%
Travel and accommodation (200/2100) x100% =9.52%
Superannuation expense (1000/15000) x100% =6.67%
Water (200/1900) x100% = 10.53%
Work cover insurance (0/870) x100% =0%
3. Draft an internal memo to all staff.

RTO: 45360 | CRICOS: 03690M
Memo
King Edward VII college
To: All Staff
From: Operational team leader
CC: All staff
Date:21/04/2021
Re: Effective and economical use of resource
Comments: The purpose of this memo is to coach you all in using resources wisely
Simple action to use resources wisely:
1.Make sure to recycle those recyclable items
2.Make sure that close the light when not in use
3.Make sure to close the fans when not using
4.Reduce using air-conditioner
5.Make sure the water tap is closed when not using
6.Make sure to put the office supplies into good use
7.Don’t take the college belonging back without permission
8.Make sure to use those reusable item
9.Make sure that the stationary is being used wisely
4. Develop a policy to ensure that mentoring and coaching are provided to support individuals
and teams to effectively, economically and safely use resources.

RTO: 45360 | CRICOS: 03690M
5. Take a screen shot of your folder and files.
The final part of this assessment requires you to demonstrate that you can file all of your
records in a logical structure.
Ensure that you have an overall folder for your work, as well as sub folders if necessary.
All of the documents you have submitted for this assessment should be correctly named and
filed. The screen shot should show all the folders and documents.
6. Develop a system to ensure that procedures and records associated with documenting
performance are managed in accordance with organisational requirements. Write a brief outline
and explanation of the system you have devised.
What your assessor will be looking for as evidence:
Evidence checklist:
Evidence MUST be submitted Tick off Items When

Submitted
 Operational performance report 
 Procedure to assess progress 
 Internal memo 
 Policy about mentoring and coaching 
 Screen shot of filing system 
 Outline of system for management of performance related 

documents and procedures
Your assessor will be looking for:
 Reading skills to identify and interpret information from organisational documentation

 Writing skills to address context, purpose and audience when creating documents and
communications
 Numeracy skills to recognise and interpret numerical information related to timeframes and
budgets
 Get the work done skills to take responsibility for developing and implementing systems and
processes to achieve organisational objectives

RTO: 45360 | CRICOS: 03690M
Appendix 1 Performance Information
King Edward VII College

Profit and Loss six months to Dec 2020 Sydney
Income Budget Actual
Sales $450,000 $475,000
Expenses
Internet $1,000 $1,100
Rent $225,000 $220,000
Travel and
$2,500 $2,700
accommodation
Water $2,000 $2,600
Total expense
Net Profit

RTO: 45360 | CRICOS: 03690M
Profit and Loss six months to Dec 2020 Brisbane
Income Budget Actuals
Sales $350,000 $410,000
Expenses
Internet $1,100 $1,100
Rent $185,000 $190,000
Travel and
$2,100 $2,300
accommodation
Water $1,900 $2,100
Total expense
Net Profit

RTO: 45360 | CRICOS: 03690M
Appendix 2 Operational Performance Report Template
King Edward VII College

Profit and Loss six months to Dec 2020 Sydney
Income Budget Actual Variance
Sales
Expenses
Electricity and gas
Internet
Office supplies
Rent
Stationary
Wages and salaries
Superannuation
Travel and accommodation
Water
Work cover insurance
Total expense
Net Profit
Profit and Loss six months to Dec 2020 Brisbane
Income Budget Actuals Variance
Sales
Expenses
Electricity and gas

RTO: 45360 | CRICOS: 03690M
Internet
Office supplies
Rent
Stationary
Wages and salaries
Superannuation
Travel and accommodation
Water
Work cover insurance
Total expense
Net Profit
Financial performance analysis
Describe and give reasons for all profit and loss amounts.
Variances
Describe and give reasons for all variances.
Variance to Operational Plan
Describe suggested variances
Assessment Task 4 – Marking Guide

RTO: 45360 | CRICOS: 03690M
Student Name Student ID
Assessor Name
Assessment Date/s
Outcomes
Satisfactory
Did the student submit the following? Yes No
Operational performance report
Procedure to assess progress
Internal memo
Policy about mentoring and coaching
Screen shot of filing system

Outline of system for management of performance related documents and
procedures
Complete and submit deliverables by agreed deadline
Performance indicator
Satisfactory
Did the student: Yes No
Analyse and report on financial performance including:
Outlining financial performance based on the figures in the Operational
Performance Report
Identifying variances higher than 10%
Comparing the performance of each campus
Recommending solutions in relation to expenditure items where variances are

RTO: 45360 | CRICOS: 03690M
higher than 10%?
Evaluate performance based on financial information provided?
Identify areas of underperformance as well as appropriate actions to address?
Implement actions for addressing underperformance by identifying and

communicating energy resource usage solutions?
Support staff in the effective use of resources by communicating energy
resource usage information?
Identify variations to the Operational Plan and seek approval for variations?
Organise and file all documents associated with managing the Operational
Plan?
Comments/Feedback to Student
Outcome: Successful Unsuccessful
Student Signature:
Assessor Name:
Assessor Signature:

RTO: 45360 | CRICOS: 03690M

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Assessment-4

BSBMGT517 Manage Operational Plan

Privacy Release “I give my permission for my assessment material to be used in the

Not Yet Assessor

Information for Student:

General Information for this assessment:

 Read the instructions for each question very carefully.

International College of Australia Pty Ltd T/A Western Sydney College

Assessment Task Requirements

Task Due Date Learner Sign Trainer Sign Off Comments

International College of Australia Pty Ltd T/A Western Sydney College

International College of Australia Pty Ltd T/A Western Sydney College

Submission Detailed of Assessment

Save your completed work with the following naming procedure:

Name_studentID_UnitCode_TaskNumber (e.g. JohnSmith_123456_BSBSUS501_T1)

Submit your assessment to WSC Moodle.

Purpose of the Assessment

Carefully read the following information:

International College of Australia Pty Ltd T/A Western Sydney College

International College of Australia Pty Ltd T/A Western Sydney College

Income: Sales $450,000 $475,000

Electricity and gas $1,500 $3,000

Internet $1,000 $1,100

Office supplies $700 $1,200

Rent $225,000 $220,000

Stationary $800 $1,300

Wages and salaries $115,000 $117,000

Travel and $2,500 $2,700

Superannuation $15,000 $16,000

Water $2,000 $2,600

Work cover insurance $900 $900

Income: Sales 25000/450000) x100% = 5.6%

Electricity and gas (1500/1500) x100% = 100%

Internet (100/1000) x100% =10%

Office supplies (500/700) x100% =7.14%

Rent (-5000/225000) x100% =-2.22%

Stationary (500/800) x100% =6.25%

Wages and salaries (2000/115000) x100% =0.17%

Travel and accommodation (200/2500) x100% =8%

International College of Australia Pty Ltd T/A Western Sydney College

Water (600/2000) x100% = 30%

Work cover insurance (0/900) x100% =0%

Profit and loss – six months to Dec 16 – Brisbane

Income: Sales $350,000 $410,000

Electricity and gas $1,200 $2,800

Internet $1,100 $1,100

Office supplies $650 $1,300

Rent $185,000 $190,000

Stationary $700 $1,250

Wages and salaries $115,000 $117,000

Travel and $2,100 $2,300

Superannuation $15,000 $16,000

Water $1,900 $2,100

Work cover insurance $870 $870

Income: Sales (60000/350000) x100% = 17.14%

International College of Australia Pty Ltd T/A Western Sydney College

Internet (0/1100) x100% =0%

Office supplies (650/650) x100% =100%

Rent (5000/185000) x100% =2.7%

Stationary (550/700) x100% =78.57%

Wages and salaries (2000/115000) x100% =0.17%

Travel and accommodation (200/2100) x100% =9.52%

Superannuation expense (1000/15000) x100% =6.67%

Water (200/1900) x100% = 10.53%