Assessment-1

ICTICT526 VERIFY CLIENT BUSINESS REQUIREMENTS

Student Must Fill this Section
Qualification ICT50220 Diploma of Information Technology

Student
Name:

Student ID: Term: Year:

Privacy
“I give my permission for my assessment material to be used in
Release
the auditing, assessment validation & moderation Process”.
Clause:
“I declare that:
 The material I have submitted is my own work;
Authenticity
 I have given references for all sources of information that
Declaration:
are not my own, including the words, ideas and images of
others”.

Student Signature: Date:

Assessment Outcome

Assessor Name:

Not Yet Assessor

Attempt Satisfactory Date
Satisfactory Signature

Initial attempt  

2nd attempt/Re-
assessment  

WSC-ASSICTICT526-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 Information for Student:
 All work is to be entirely of the student.

General Information for this assessment:

 Read the instructions for each question very carefully.

 Be sure to PRINT your FIRST name & LAST name in every place that is
provided.
 Short questions must be answered in the spaces provided.
 For those activities requesting extra evidence such as: research reports,
essay reports, etc. The student must attach its own work formatted in
double space, Arial 12 pts.
 All activities must be addressed correctly in order to obtain a competence
for the unit of competency.
 If the student doesn’t understand the assessment, they can request help
from the assessor to interpret the assessment.
 Re-submission of assessment after the term will incur additional fees.

WSC-ASSICTICT526-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 Re-assessment of Result & Academic Appeal procedures:

If a student is not happy with his/ her results, that student may appeal against their
grade via a written letter, clearly stating the grounds of appeal to the Chief
Executive Officer. This should be submitted after completion of the subject and
within fourteen days of commencement of the new term.

Re-assessment Process:
 An appeal in writing is made to the Academic Manager providing reasons
for re-assessment /appeal.
 Academic Manager will delegate another faculty member to review the
assessment.
 The student will be advised of the review result done by another assessor.
 If the student is still not satisfied and further challenges the decision, then a
review panel is formed comprising the lecturer/trainer in charge and the
Academic Manager OR if need be an external assessor.
 The Institute will advise the student within 14 days from the submission
date of the appeal. The decision of the panel will be deemed to be final.
 If the student is still not satisfied with the result, the he / she has the right to
seek independent advice or follow external mediation option with nominated
mediation agency.
 Any student who fails a compulsory subject or appeals unsuccessfully will
be required to re-enrol in that subject.
The cost of reassessment will be borne by the Institute. The external assessor will
base his/her judgement based on principles of assessment. These principles
require assessment to be reliable, fair, practical and valid.
Academic Appeals:
 If you are dissatisfied with the outcome of the re-evaluation process, you
have a right to appeal through academic appeals handling protocol.
 To appeal a decision, the person is required to complete the WSC- Request
for Appeal of a Decision form with all other supporting documents, if any.
This form is available via our website. The completed Request for Appeal
form is to be submitted to the Student Support Officer either in hard copy or
electronically via the following contact details:
Student Support Officer, Western Sydney College (WSC), 55 High St,
Parramatta NSW 2150, Email: info@wsc.nsw.edu.au
 The notice of appeal should be in writing addressed to the Chief Executive
Officer and submitted within seven days of notification of the outcome of the
re-evaluation process.
 If the appeal is not lodged in the specified time, the result will stand and you
must re-enrol in the unit.
 In emergency circumstances, such as in cases of serious illness or injury,
you must forward a medical certificate in support of a deferred appeal. The
notice of appeal must be made within three working days of the concluding
date shown on the medical certificate.
 The decision of Chief Executive Officer will be final.
 Student would then have the right to pursue the claim through an
independent external body as detailed in the students’ complaint /
grievance policy.

WSC-ASSICTICT526-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
Comments/Feedback to Students

Pre-Assessment Checklist: Task 1 - Knowledge Test

The purpose of this checklist
The pre-assessment checklist helps students determine if they are ready for
assessment. The trainer/assessor must review the checklist with the student before
the student attempts the assessment task. If any items of the checklist are
incomplete or not clear to the student, the trainer/assessor must provide relevant
information to the student to ensure they understand the requirements of the
assessment task. The student must ensure they are ready for the assessment task
before undertaking it.
Section 1: Information for Students

☐ Make sure you have completed the necessary prior learning before attempting
this assessment.

☐ Make sure your trainer/assessor clearly explained the assessment process and
tasks to be completed.

WSC-ASSICTICT526-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 ☐ Make sure you understand what evidence is required to be collected and how.

☐ Make sure you know your rights and the Complaints and Appeal process.

☐ Make sure you discuss any special needs or reasonable adjustments to be

considered during the assessment (refer to the Reasonable Adjustments Strategy
Matrix - Appendix A and negotiate these with your trainer/assessor).

☐ Make sure that you have access to a computer and the internet (if you prefer to
type the answers).

☐ Make sure that you have all the required resources needed to complete this
assessment task.

☐ The due date of this assessment task is in accordance with your timetable.

☐ In exceptional (compelling and compassionate) circumstances, an extension to

submit an assessment can be granted by the trainer/assessor. Evidence of the
compelling and compassionate circumstances must be provided together with your
request for an extension to submit your assessment work.

☐ The request for an extension to submit your assessment work must be made
before the due date.

Section 2: Reasonable adjustments

I confirm that I have reviewed the Reasonable Adjustments guidelines and

criteria as provided in Appendix A and attached relevant evidence as required and
select the correct checkbox.

☐ I do require reasonable adjustment

☐ I do not require reasonable adjustment

Declaration (Student to complete)

☐ I confirm that the purpose and procedure of this assessment task has been
clearly explained to me.

☐ I confirm that I have been consulted about any special needs I might have in
relation to the assessment process.

☐ I confirm that the criteria used for this assessment has been discussed with me,
as have the consequences and possible outcomes of this assessment.

☐ I confirm I have accessed and understand the assessment information as

provided in the Training Organisation’s Student Handbook.

☐ I confirm I have been given fair notice of the date, time, venue and/or other
arrangements for this assessment.

☐ I confirm that I am ready for assessment.

Student Name: ______________________________________

WSC-ASSICTICT526-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 Student Signature: ___________________________________ 

Assessment method-based instructions and

guidelines: Knowledge Test

Assessment type

 Written Questions

Instructions provided to the student:

Assessment task description:     

 This is the first (1) assessment task you must successfully complete to be
deemed competent in this unit of competency.
 The Knowledge Test is comprised of four (4) written questions
 You must respond to all questions and submit them to your
Trainer/Assessor.
 You must answer all questions to the required level, e.g. provide an answer
within the required word limit, to be deemed satisfactory in this task
WSC-ASSICTICT526-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
  You will receive your feedback within two to three weeks, and you will be
notified by your Trainer/Assessor when your results are available.

Applicable conditions:        

 All knowledge tests are untimed and are conducted as open book
assessment (this means you can refer to your textbook during the test).
 You must read and respond to all questions.
 You may handwrite/use a computer to answer the questions.
 You must complete the task independently.
 No marks or grades are allocated for this assessment task. The outcome of
the task will be Satisfactory or Not Satisfactory.
 As you complete this assessment task, you are predominately
demonstrating your written skills and knowledge to your trainer/assessor.

Resubmissions and reattempts: 

 Where a student’s answers are deemed not satisfactory after the first
attempt, a resubmission attempt will be allowed.
 The student may speak to their trainer/assessor if they have any difficulty in
completing this task and require reasonable adjustments.
 For more information, please refer to the Training Organisation’s Student
Handbook.

Location:

 This assessment task may be completed in:

☐ a classroom
☐ learning management system (i.e. Moodle),
☐ workplace,
☐ or an independent learning environment.

 Your trainer/assessor will provide you with further information regarding the
location for completing this assessment task.

Instructions for answering the written questions:

 Complete a written assessment consisting of a series of questions.

 You will be required to answer all the questions correctly.
 Do not start answering questions without understanding what is required.
Read the questions carefully and critically analyse them for a few seconds;
this will help you to identify what information is needed in the answer.
 Your answers must demonstrate an understanding and application of the
relevant concepts and critical thinking.
 Be concise, to the point and write answers within the word-limit given to
each question. Do not provide irrelevant information. Remember, quantity is
not quality.
 You must write your responses in your own words.
WSC-ASSICTICT526-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
  Use non-discriminatory language. The language used should not devalue,
demean, or exclude individuals or groups based on attributes such as
gender, disability, culture, race, religion, sexual preference or age. Gender-
inclusive language should be used.
 When you quote, paraphrase, summarise or copy information from other
sources to write your answers or research your work, always acknowledge
the source.

Purpose of the assessment

This assessment task is designed to evaluate your following skills and abilities:
 Knowledge to ensure the gathered information for meeting the client
requirements, data analysis and stakeholders’ reporting purposes is
compliant and correct.
 Knowledge of rules for successful business requirements gathering.
 Knowledge of the common mistakes that one should be careful about when
communicating with the client in order to gather and report data.
 Knowledge of information and communications technology (ICT).
 Knowledge of maintaining an understanding of the client business
requirements is a must for ICT product selection.
 Knowledge of website requirements specification document.
 Knowledge of the process/es that can be used to identify products that
should address the client business requirements.
 Knowledge of internal and external stakeholders’ roles in the business
environment.

Task instructions

 This is an individual assessment.

 To ensure your responses are satisfactory, consult a range of learning
resources and other information such as handouts, textbooks, learner
resources etc.
 To be assessed as Satisfactory in this assessment task, all questions
must be answered correctly.

WSC-ASSICTICT526-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 Assessment Task 1: Knowledge Test

Provide your response to each question in the box below.

Q1 Answer the following questions regarding communicating Satisfactory

: with the client in order to gather and report data. response
Yes No ☐
☐
1.1. Explain “requirements gathering” in your own 50-100
words.

1.2. How can you ensure you have gathered compliant and
correct information for meeting the client requirements,
data analysis and stakeholders’ reporting purposes?
Answer in 100-150 words.

1.3. What are the rules for successful business

requirements gathering? List ten (10) rules.

1.4. What are the common mistakes you should be careful

about when communicating with the client in order to
gather and report data? Answer in 50-100 words.

Answer 1.1: The process of defining what our projects must achieve and what must
be done to make it happen is known as requirements gathering. Gathering
requirements is easier said than done, and it is often given far less attention than it
deserves. Many projects begin with simple requirements lists, only to discover later
that many of the customers' needs were not adequately understood and
implemented.

Answer 1.2: To ensure the client requirements and for meeting the client that we
ensure we have gathered compliant and correct information. There are several ways
that can followed to perform this. By conducting information gathering workshops
and interviews to gather data. By reviewing reports and other data sources for
relevant business information. By confirming business critical factors relating to
current and future directions of the organization with stakeholders. By analyzing
group and individual responses to clearly define business priorities. By identifying
the problem or opportunity it should be documented. It can be included in report
listing the problem statement or opportunity statement. Where problem statement
uses the key word like cannot, will not and unable to and opportunity statements

WSC-ASSICTICT526-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 may use the key words like would like to, force and grow toward.

Answer 1.3: Ten rules for successful business requirements are:

- Don't make the mistake of assuming we know what the customer
wants
- Involving the users from the beginning
- Define and agree on the scope of the project
- Making sure the requirements are smart
- Gain clarity from the client
- Create a clear, concise requirements
- Confirming the understanding
- Avoid talking about the technology
- Getting the requirements approved
- Creating a prototype

Answer 1.4: The common mistakes that must be prevented while

communicating with client while gathering data is speaking verbally and
having proper preparation. While communicating if we lack our goals and
objectives or having overload information and also not asking for the feedback.
Mostly, not repeating the mistakes or by using outdated technology must be
prevented.

Q2 Answer the following questions regarding providing an Satisfactory

: overview of the client business for enabling informed response
information and communications technology (ICT) product
selection. Yes No ☐
☐
2.1. How Information and communications technology (ICT)
assists in the client business and product selection?
Answer in 50-100 words.

2.2. Answer with an example that why maintaining an

understanding of the client business requirements is a must
for ICT product selection? Answer in 50-100 words.
Answer 2.1: Every part of a business activities and decision-making is influenced
by information and communications technology. The process of creating,
processing, storing, retrieving, and exchanging electronic data and information
using computers. ICT is a crucial channel for development since it facilitates the
WSC-ASSICTICT526-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 provision and access of a wide range of financial services, increases efficiency in
institutions and enterprises, reduces costs, and promotes and enhances
communication.
Answer 2.2: Example why we must maintain and understand the client
business requirements is must for ICT product selection is by identifying the
problems and expectation what is client problem and what solution can be
implemented to solve these problems. And the goals must set in business
specifics to devote the time and effort. If we can consistently demonstrate that
we are a strategic problem-solver and a trustworthy collaborator, our clients
will grow to trust us even more.

Q3 Answer the following questions regarding process/es used Satisfactory

: to identify products related to the business. response
Yes No ☐
☐
3.1. What must you include in a website requirements
specification document to identify all products and services
are related to the web development business? List and
explain ten (10) website requirements specifications.

3.2. Answer with an example that what process/es can be

used to identify products that should address the client
business requirements? Answer in 30-60 words

Answer 3.1: The list of ten website requirements specifications are given below:
 Teams: To identify all product and services related to this business we must
list the people for involvement in this project.
 Content: Content helps to provide the information which can be used to
educate search engine about our website.
 Design: It is the process which is used to set goals for the designer to make
sure their product is relevant for what it is designed for.
 Functionality: Well-functioning website helps to build our business without
it may lead to negative impression.
 Accessibility: It is used in developing websites which is designed in that
way which helps to perceive and understand to interact.
 Deadlines: Deadlines will help everyone work more efficiently toward
the goal. 
 Budget: Include a budget breakdown for the project, possibly in terms of
phases or milestones.
 Final report: Our project will run well, and our expectations will be realized
WSC-ASSICTICT526-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 if we have a thorough, well-prepared website requirements document.
 Communicate effectively: In order, to communicate effectively, the user
interface must balance legibility, readability, typography, symbolism,
various viewpoints, and color or texture.
Answer 3.2: The process that can used to identify the products that should be
addressed for the client requirements by reviewing and prioritizing the
requirements. For example, by integrating the events and business rules and
checking the performance it can be addressed.

Q4 Answer the following questions regarding the role of Satisfactory

: stakeholders and the degree of stakeholder involvement response
Yes No ☐
4.1. What are the internal and external stakeholders’ roles
in the business environment? Explain each using 100-150 ☐
words.

4.2. Explain why degree of stakeholder involvement varies

in a business environment. Answer in 100-150 words.

Answer 4.1: Internal stakeholders are those who have a direct link with a business,
such as employment, ownership, or investment. Internal stakeholders frequently
have a financial stake in the company. Shareholders, the board of directors, and
investors are among them. Because of their financial investment, these stakeholders
are considered to have a vested interest in the company's success. As a result, they
typically wield more power than external stakeholders. New acquisitions,
liquidations, important job hiring, and monitoring and budget issues such as
dispersed earnings are typically voted on by the board of directors. Voting rights
based on the number of shares owned or the percentage of the firm owned are one
of the most important responsibilities played by internal stakeholders.
External stakeholders are those who aren't employed by a business but are impacted
by its decisions and outcomes in some way. Suppliers, governments, customers,
trade unions, and creditors are examples of external stakeholders. External
stakeholders' duties frequently reflect community, government, or environmental
concerns. External stakeholders play a critical part in any business operations.
External stakeholders such as customers and government rules help promote a
secure and fair market by monitoring business actions, purchasing items or services,
and setting basic expectations. Customers are the most crucial external stakeholders
to consider. These are the folks who will consume the company's final products or
employ its services. They thus determine whether a business succeeds or fails,
despite not being involved in its day-to-day operations.

Answer 4.2: Every business requires a stakeholder involvement which varies in

business environment. The business's stakeholders supply this assistance in a
variety of ways. A single person cannot run a firm on their own. As a result, a
WSC-ASSICTICT526-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 business - whether small or large involves many individuals. Employees,
owners, customers, and other stakeholders all contribute to the profitability of
a company. To involve stakeholder, we must be clear and consistent in
communication and also outline the engagement that is required. By building
the project and involving stakeholder which helps to build a sense of future.
And adding more time and planning for it may all the parties to think about
this and discuss the process.

WSC-ASSICTICT526-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
Assessment Task 1: Assessor Checklist

Student’s name:

Did the student provide Completed

a sufficient and clear successfully? Comments
answer that addresses
the suggested answer Yes No
for the following?

Question 1

Question 2

Question 3

Question 4

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

WSC-ASSICTICT526-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M