Chapter 13

1. 13-14 Analyze ConAgra’s problems with its old systems. What management,
organization, and technology factors were responsible for these problems? What was the
business impact of these problems?
1. In ConAgra’s old systems these systems produced fragmented information and
could not support companywide views of the employee or human resources
processes. Some of these systems were based on commercial business software
products, and others were homegrown. Though these systems worked well but
only up to a point because they were not integrated. That meant that data from one
system could not be combined easily with data from another for more insightful
reporting and talent analysis or for obtaining a complete picture of employees.
There was no central system to house and manage the data so HR staff often had
to extract information from multiple systems and piece reports together manually.
The company also had to pay for multiple information systems teams to support
these systems.

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2. 13-15 List and describe the information requirements of My Recipe.
1. Store and share all workforce data in a single central, integrated cloud-based

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system.
2. Reduce data redundancies, complexity, and operational efficiencies by

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centralizing the data so they appeared to be coming from one source.
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3. Providing s snapshot of Conagra’s current talent pool and show how it was
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developing to meet future business needs.
3. 13-16 What types of systems-building methods and tools did ConAgra use for building
its system?
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1. ConAgra implemem4ted My Recipe in three phases over a 15-month person.

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Phase one ConAgra upgraded the overall user interface and implemented the
SuccessFactors Learning and Succession & Development modules. Phase two
they he firm implemented SAP SuccessFactors Workforce Analytics, Workforce
Planning, Recruiting Marketing, and Recruiting Management modules. And, in
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the last phase, ConAgra implemented a SuccessFactors Compensation module

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and an update to SuccessFactors Performance & Goals, including the

functionality for performance rating calibration.
4. 13-17 What steps did ConAgra take to make sure the My Recipe was successful?
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1. To make sure my Recipe was successful they had their rolling out system in
stages which kept the project alive and relevant, and staff were able to easily
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understand how one module built upon the next.

5. 13-18 What were the benefits of the new system? How did it change operational activities
and decision making at ConAgra ? How successful was this system solution?
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1. The benefits of the new system encouraged employees to proactively track tasks,
performance career growth, and opportunities on their own. It was also possible
for HR staff to focus on workforce planning issues instead of on tactical day-to-
day employee management and recordkeeping. Additionally, one of the new
system improvements is the ability to link an employee’s payroll records (which

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 are processed in ConAgra’s core HR system) to a tile on the SuccessFactors home
screen, allowing employees to view their payroll records directly from My
Recipe.

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