Qualification Module number and title

Cardiff Metropolitan University Level 4 and 5

SRI5151-Operations Management
Higher Diploma in Business Management

Student name Assessor name

Date issued Completion date Submitted on

Assessment type Duration/Length of Weighting of Approximate Date of

Portfolio Assessment Assessment Submission
3000 words 100%

Learner declaration

I certify that the work submitted for this assignment is my own and research sources are fully
acknowledged.
Student signature: Date:

Marks awarded
First assessor

Second assessor

Agreed grade

IV Signature Date
 Assignment Feedback
Operations Management- Individual Portfolio

CMU Registration No:

First assessor feedback

Marks Task 1 Task Task Task 3 Task 4 Task Task Task 6 TOTAL
Allocated 20 2.a 2.b 20 10 5.a 5.b 15 MARKS
10 10 10 5 100
Marks
Awarded

Assessor name & Date

signature
Second assessor feedback

Assessor name & Date

signature

2
 School of Business

Assessment
Brief
Module Code Module Title
SRI 5151 Operations Management

Academic Year Semester

2022-2023 3

Module Leader email

niluka@icbtcampus.edu.lk

Content
Assessment Details.....................................................7
Submission Details......................................................9
Assessment Criteria..................................................10
Further Information...................................................43
Who can answer questions about my assessment?..........43
Referencing............................................................................43
Submission problems...........................................................43
Unfair academic practice......................................................43
How is my work graded?......................................................44

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Assessment Details
Assessment title Abr. Weighting
Individual Assignment PORT1 100%

Pass marks are 40% for undergraduate work and 50% for postgraduate work unless stated otherwise.

Task/assessment brief:

Supermarket industry is an industry with a rapid growth in the world and even within Sri Lanka. There are
many private companies such as Cargills Food City, Keells Super, Arpico Super and state owned
companies such as Sathosa. Walmart, Aldi, Dollar Stores are some of the leading supermarket chains in
the world.

Complete following tasks by studying the operations of Supermarket industry. Tasks can be managed with
secondary data, there’s no requirement to gather primary data. You may use different newspaper articles,
research articles, annual reports of different companies or any other academically sound secondary data
sources to gather information. You should support your answers with relevant examples from known
contexts/ organizations to elaborate your answers. Minimum of 10 -15 references should be used from
accepted required reading, recommended reading and recommended journals. Referencing and in-text
citations should be done strictly using Harvard Referencing style.

1. Cost, quality, flexibility, speed and dependability are operational performance criterions that an
organization can prioritize in designing an operations strategy. In designing this operations strategy,
the organization should carefully study their business strategy as the operations strategy should link
with the business strategy (Stevenson, 2009). Discuss each of these criterions, their significance to
organizational competitiveness with examples from the supermarket industry. (20 Marks)

2. Indicate how and why following factors are important to the success of a supermarkets.
a. Capacity planning (10 Marks)
b. Inventory planning (10 Marks)

3. Total Quality Management (TQM), Six Sigma are some of the approaches that can be used in
managing quality in the organization (Reid & Sanders, 2011). Examine how these quality management
approaches are useful to supermarkets in delivering their services. (20 Marks)

4. Discuss how the seven types of wastes referred in lean management can be used by a supermarket to

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 improve their processes. (10 Marks)

5. All projects despite the size of the project, require some degree of planning. Critical Path Method
(CPM) is a technique that can be used to plan projects effectively. (Slack and Brandon-Jones, 2019).
Given below is a list of activities, predecessors and the duration of a training project to be conducted
to a group of employees in a supermarket to improve their efficiency.
Table 1: Project Activities
Activit Activity description Duration Precedent(s)
y (In Days)
ID
A Identifying the training need 3 -
B Recognizing training participants 4 A
C Establishing training objectives 3 A
D Identifying resource persons 3 C
E Deciding the venue 3 B, D
F Arranging refreshments 1 B, D
G Conducting the training 2 E, F
H Training evaluation 1 G

Using the above information

a. Develop the network diagram using Activity On Arrow (AOA) method and identify the critical
path of the project. Determine the project duration. You may develop the network diagram
manually and paste it as a figure to your portfolio. You are responsible for a clear presentation.
(10 marks)
b. Explain the usage of the critical path method to a supermarket. (05 marks)

6. Due to the increased demand for bicycles in Sri Lanka at present, a supermarket decided to have
section for bicycles. Given the following product structure and inventory information of assembling
bicycle at a bicycle manufacturing company. Develop a MRP in order to complete 120 units of bikes
by the start of week 8. You may develop the MRP in an excel sheet and paste it as a figure to your
portfolio. You are responsible for a clear presentation. (15 Marks)

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 Figure 1: Product Structure for a Bicycle
Source: (Beyond PLM, 2016)

Table 2: Inventory Information

On Hand Lead Time Scheduled Lot Size

Receipts (Multiples)
Bike 30 1 - 1
Handlebars 20 2 30, period 2 1
Frame assembly 20 2 - 1
Seat 20 3 - 50
Wheel 40 3 - 50
Frame 20 4 - 1

References
Beyond PLM, 2016. Product-structure. [Online]
Available at: https://beyondplm.com/2016/12/09/plm-multi-level-bom-vs-product-structure-lets-sort/
[Accessed 11 February 2022].
Reid, R. D. & Sanders, N. R., 2011. Operations Management: An Integrated Approach. Fourth ed. United
States of America: John Wiley & Sons, Inc..
Slack, N., & Brandon-Jones. A., 2019. Operations Management, 9th Edition, PDF EBook, Pearson
Education Limited, ProQuest Ebook Central,
http://ebookcentral.proquest.com/lib/cardiffmet/detail.action?docID=5751937.
Stevenson, W. J., 2009. Operations Management. 9th ed. New Delhi: Tata McGraw Hill.

Word count (or equivalent): 3000

This a reflection of the effort required for the assessment. Word counts will normally include any text,
tables, calculations, figures, subtitles and citations. Reference lists and contents of appendices are
excluded from the word count. Contents of appendices are not usually considered when determining your
final assessment grade.

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Academic or technical terms explained:

Submission Details
Submission This will be provided
Estimated Feedback
This will normally be 20
Deadline: on the Moodle working days after initial
submission point. Return Date submission.

Submission By 2.00pm on the

Time: deadline day.

Moodle/Turnitin: Any assessments submitted after the deadline will not be marked and will be
recorded as a non-attempt unless you have had an extension request agreed
or have approved mitigating circumstances. See the School Moodle pages for
more information on extensions and mitigating circumstances.

File Format: The assessment must be submitted as a pdf document (save the document as
a pdf in your software) and submit through the Turnitin submission point in
Moodle.

Your assessment should be titled with your:

student ID number, module code and assessment ID,

e.g. 12345678 SRI5151 PORT1

Feedback Feedback for the assessment will be provided electronically via Moodle. Feedback will
be provided with comments on your strengths and the areas which you can improve.
View the guidance on how to access your feedback.

All marks are provisional and are subject to quality assurance processes and
confirmation at the programme Examination Board.

Assessment Criteria
Learning outcomes assessed

 Evaluate the strategic role of operations management in sustaining firm’s competitive

advantages.
 Illustrate planning, organizing and controlling functions of the conversion system.

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  Examine the quality management approaches used in delivering products and services.
 Apply analytical skills and problem-solving tools to an operational problem.

Other skills/attributes developed

This includes elements of the Cardiff Met EDGE (Ethical, Digital, Global and Entrepreneurial skills) and
other attributes developed in students through the completion of the module and assessment. These will
also be highlighted in the module guidance, which should be read by all students completing the module.
Assessments are not just a way of auditing student knowledge. They are a process which provides
additional learning and development through the preparation for and completion of the assessment.

 The module requires the students to develop and enhance their empathy when employing and
managing operational resources such as materials, human, finance, information etc. to develop a
sense of what is possible, reasonable in terms of work output, staffing and reward systems by
simulating business ownership and decision making
 The module requires students to make use a variety digital technology and tools for research
activities, report production and editing and presentations, thereby improving their digital skill set.
Moreover, the module develops students transferable skills in being able to communicate with
others using digital technologies.
 Case studies within the module highlight the global nature of Contemporary Operations
Management using globalised case study, company’s exemplars of varying practices and
technique of operation management. This include global production systems and the analysis of
globalisation and localisation.

 The module requires students to use their creativity and research and initiative to set up and
design the operations of a number of businesses, from legal requirements, equipment sourcing,
operating, supply chain management, staffing and risk assessment and management activities.

Marking/Assessment Criteria

8
 Very Good Satisfactory Threshold
Tasks Good answer Poor answer
answer answer answer
Task 1 20-14 13-12 11-10 09-08 07-00
A detailed A detailed A sound A basic Limited
knowledge knowledge knowledge of knowledge knowledge
about operations about operations operations about operations about operations
strategy design. strategy design. strategy design. strategy design. strategy design.

There is strong There is good There is some There is some Limited

evidence of an evidence of an evidence of an evidence of an research done to
ability to extend, ability to extend, ability to apply ability to apply reveal
transform and transform and such knowledge. such knowledge. information
apply such apply such around the
knowledge. knowledge. A satisfactory Some operational
research done to knowledge of performance
A thorough A good research reveal research criterions.
research done to done to reveal information processes is
reveal information around the evident yet there A limited range
information around the selected is an over- of sources are
around the selected industry. reliance on used, but
selected industry. Demonstrate program overall, there is
industry. The Examples individual materials. an over-reliance
use of scholarly referred to reading and on program
reviews is indicate a investigation. A basic ability materials with
confident and a breadth and to make little evidence
breadth and depth of A satisfactory effective of individual
depth of individual level ability to judgments with reading and
individual reading and make effective a threshold level investigation.
reading and investigation judgments with justification.
investigation, that extend a satisfactory Lack of
extending beyond the level A basic ability effective
beyond the sources justification. to communicate. judgments made
sources provided. There are errors and lack of
provided, is A satisfactory in the justifications
apparent. There is ability to referencing of provided.
evidence of an communicate. literature and
Evidence of ability to make Occasionally other sources A limited ability
effective appropriate errors may be to communicate.
judgments made judgments. present in the There are
with valid referencing of frequent errors
justifications. Work is well literature and in the
presented and other sources. referencing of
The standard of the format literature and
presentation is appropriate. The other sources.
high and the referencing of
format literature and
appropriate. The other sources is
referencing of almost always
literature and accurate.
other sources is

9
 accurate and in
line with
academic
conventions.
Task 2 10-07 06 05 04 03-00
(a, b)
A detailed A detailed A sound a basic Limited
knowledge knowledge knowledge knowledge knowledge
about the about the about the about the about the
relevant relevant relevant relevant relevant
function. function. function. function. function.

There is a very There is good There is some There is some There is some
good evidence evidence of an evidence of an evidence of an evidence of an
of an ability to ability to extend, ability to apply ability to apply ability to apply
extend, transform and such knowledge such knowledge such knowledge
transform and apply such to design the to design the to design the
apply such knowledge to relevant relevant relevant
knowledge to design the function function function
design the relevant of the given of the given of the given
relevant function business. business. business.
function of the given
of the given business. A satisfactory Some Limited
business. research done. knowledge of research done.
A good research Demonstrate research A limited range
A thorough done. Examples individual processes is of sources are
research done. referred to reading and evident yet there used but overall,
The use of indicate a investigation. is an over- there is an over-
scholarly breadth and reliance on reliance on
reviews is depth of A satisfactory programme programme
confident and a individual ability to materials. materials with
breadth and reading and communicate. little evidence
depth of investigation Occasional A basic ability of individual
individual that extend errors may be to communicate. reading and
reading and beyond the present in the There are errors investigation.
investigation, sources referencing of in the
extending provided. literature and referencing of A limited ability
beyond the other sources. literature and to communicate.
sources Work is well other sources There are
provided, is presented and frequent errors
apparent. the format in the
appropriate. The referencing of
The standard of referencing of literature and
presentation is literature and other sources.
high and the other sources is
format almost always
appropriate. The accurate.
referencing of
literature and
other sources is
accurate and in

10
 line with
academic
conventions.
Task 3 20-14 13-12 11-10 09-08 07-00
A detailed A detailed A sound A basic Limited
knowledge knowledge knowledge knowledge knowledge
about quality about quality about quality about quality about quality
management management management management management
approaches. approaches. approaches. approaches. approaches.

A thorough A good research A satisfactory Some Limited

research done. done. Examples research done. knowledge of research done.
The use of referred to Demonstrate research A limited range
scholarly indicate a individual processes is of sources are
reviews is breadth and reading and evident yet there used, but
confident and a depth of investigation. is an over- overall, there is
breadth and individual reliance on an over-reliance
depth of reading and A satisfactory program on program
individual investigation level of materials. materials with
reading and that extend examination of little evidence
investigation, beyond the how these A basic ability of individual
extending sources quality to examine how reading and
beyond the provided. management these quality investigation.
sources approaches can management
provided, is There is be used in a approaches are Lack of ability
apparent. evidence of an supermarket. used can be used to examine how
examination in in a these quality
Examined in detail how these A satisfactory supermarket. management
detail how these quality ability to approaches can
quality management communicate. A basic ability be used in a
management approaches can Occasionally to communicate. supermarket.
approaches can be used in a errors may be There are errors
be used in a supermarket. present in the in the A limited ability
supermarket. referencing of referencing of to communicate.
Work is well literature and literature and There are
The standard of presented and other sources. other sources. frequent errors
presentation is the format in the
high and the appropriate. The referencing of
format referencing of literature and
appropriate. The literature and other sources.
referencing of other sources is
literature and almost always
other sources is accurate.
accurate.
Task 4 10-07 06 05 04 03-00
A detailed A detailed A sound A basic Limited
knowledge knowledge knowledge knowledge knowledge
about lean about lean about lean about lean about lean
management. management. management. management. management.

A thorough A good research A satisfactory Some Limited

11
 research done. done. Examples research done. knowledge of research done.
The use of referred to Demonstrate research A limited range
scholarly indicate a individual processes is of sources are
reviews is breadth and reading and evident yet there used but overall,
confident and a depth of investigation. is an over- there is an over-
breadth and individual reliance on reliance on
depth of reading and A satisfactory programme programme
individual investigation ability to materials. materials with
reading and that extend communicate. little evidence
investigation, beyond the Occasional of individual
extending sources errors may be A basic ability reading and
beyond the provided. present in the to communicate. investigation.
sources referencing of There are errors
provided, is Work is well literature and in the A limited ability
apparent. presented and other sources. referencing of to communicate.
the format literature and There are
The standard of appropriate. The other sources. frequent errors
presentation is referencing of in the
high and the literature and referencing of
format other sources is literature and
appropriate. The almost always other sources.
referencing of accurate.
literature and
other sources is
accurate.
Task 10-07 06 05 04 03-00
5.a
Very good Good Average Threshold level Very poor
presentation of presentation of presentation of of presentation presentation of
the network the network the network of the network the network
diagram. All the diagram. diagram. diagram. diagram. Work.
relationships are Around 1 Around 2 Around 3 No attempt
accurately mistake in the mistakes in the mistakes in the made on
presented. presentation. presentation. presentation. identifying the
Accurately Accurately Accurate effort Only a basic critical path and
determined the determined the made in attempt in the project
project duration project duration identifying the identifying the duration.
and the critical and the critical critical path and critical path and
path. path. the project the project
duration even duration
though slight significant
deviations deviations
observed. observed.
Task 05 04 03 02 01
5.b
Evident of a Evident of good Evident of Evident of Poor
very good understanding of average understand the understanding.
understanding of critical path understanding of basic concepts No critical
critical path method. critical path of critical path analysis is
method. Critical method. method. evident. Poor
Provided discussion is No critical No critical communication

12
 relevant evident in most discussion is analysis is skills
examples when occasions, but evident. evident. Poor
necessary and lacks Adequate but presentation
derived logical consistency in lacks of validity with mixed up
and systematic providing of conclusions. flow.
conclusions. The examples. Average
student is Conclusions language skills.
exceptional in were derived
communication with adequate
of ideas with arguments.
clear and Shows a higher
grammatically standard of
correct language language skills
& references. with clear
ideas& correct
references.
Task 6 1.25 marks for each correct answer

GUIDELINED FOR ASSESSMENT STRUCTURE

• Cover Sheet / Title page, Assignment Brief
• Grading Descriptors
• Acknowledgement (optional)
• Table of contents
• List of illustrations/diagrams (if applicable)
• Body
• References
• Appendices
•

ASSESSMENT FORMATTING GUIDELINES

• Submission format : Portfolio (Soft copy)
• Paper Size : A4
• Printing Margins : LHS RHS, TOP & BOTTOM: 1 Inch
• Page numbering : The bottom of right hand corner (Front matter- Roman
numbers, Main section -Arabic numbers
• Font Style : Times New Roman
• Basic Font Size : 12
• Headings : Main headings: 14 bold, Sub headings: 12 bold
• Line Spacing : 1.5
• Alignment : Justify
• Header and Footer : Header: Left side- Subject name
• Footer : Left side- Batch number

2. All the Figures, Tables, Diagrams etc. should be numbered.

3. Label sketches properly and neatly. Write on only one side of the paper.
4. Utilize a table of contents and section headings where applicable.
5. Provide a title page and a front cover.

13
Further Information
Staff note – Please check that these are aligned with your programme’s expectations.
Who can answer questions about my
assessment?
Questions about the assessment should be
directed to the staff member who has set the
task/assessment brief. This will usually be the
Module Leader. They will be happy to answer
any queries you have.
Staff members can often provide feedback on
an assignment plan but cannot review any
drafts of your work prior to submission. The
only exception to this rule is for Dissertation
Supervisors to provide feedback on a draft of
your dissertation.
Referencing and independent learning
Please ensure you reference a range of
credible sources, with due attention to the
academic literature in the area. The time
spent on research and reading from good
quality sources will be reflected in the quality
of your submitted work.
Remember that what you get out of university
depends on what you put in. Your teaching
sessions typically represent between 10%
and 30% of the time you are expected to
study for your degree. A 20-credit module
represents 200 hours of study time. The rest
of your time should be taken up by self-
directed study.
Unless stated otherwise you must use the
HARVARD referencing system. Further
guidance on referencing can be found in the
Study Smart area on Moodle and at
www.citethemrightonline.com (use your
university login details to access the site).
Correct referencing is an easy way to
improve your marks and essential in
achieving higher grades on most
assessments.
14
Technical submission problems
It is strongly advised that you submit your
work at least 24 hours before the deadline to
allow time to resolve any last minute
problems you might have. If you are having
issues with IT or Turnitin you should contact
the IT Helpdesk on (+44) 2920 417000. You
may require evidence of the Helpdesk call if
you are trying to demonstrate that a fault with
Moodle or Turnitin was the cause of a late
submission.
Extensions and mitigating circumstances
Short extensions on assessment deadlines
can be requested in specific circumstances. If
you are encountering particular hardship
which has been affecting your studies, then
you may be able to apply for mitigating
circumstances. This can give the teachers on
your programme more scope to adapt the
assessment requirements to support your
needs. Extensions and mitigating
circumstances policies and procedures are
regularly updated. You should refer to your
degree programme or school Moodle pages
for information on extensions and mitigating
circumstances.
Unfair academic practice
Cardiff Met takes issues of unfair practice
extremely seriously. The University has
procedures and penalties for dealing with
unfair academic practice. These are
explained in full in the University's Unfair
Practice regulations and procedures under
Volume 1, Section 8 of the Academic
Handbook. The Module Leader reserves the
right to interview students regarding any
aspect of their work submitted for
assessment.
Types of Unfair Practice, include:
Plagiarism, which can be defined as using
without acknowledgement another person’s
words or ideas and submitting them for
assessment as though it were one’s own
work, for instance by copying, translating
from one language to another or
unacknowledged paraphrasing. Further
examples include:
 Use of any quotation(s) from the
published or unpublished work of other
persons, whether published in textbooks,
articles, the Web, or in any other format,
where quotations have not been clearly
identified as such by being placed in
quotation marks and acknowledged.
 Use of another person’s words or ideas
that have been slightly changed or
paraphrased to make it look different from
the original.
 Summarising another person’s ideas,
judgments, diagrams, figures, or
computer programmes without reference
to that person in the text and the source
in a bibliography/reference list.
 Use of assessment writing services,
essay banks and/or any other similar
agencies (NB. Students are commonly
being blackmailed after using essay
mills).
 Use of unacknowledged material
downloaded from the Internet.
 Re-use of one’s own material except as
authorised by your degree programme.
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Collusion, which can be defined as when
work that that has been undertaken with
others is submitted and passed off as solely
the work of one person. Modules will clearly
identify where joint preparation and joint
submission are permitted, in all other cases
they are not.
Fabrication of data, making false claims to
have carried out experiments, observations,
interviews or other forms of data collection
and analysis, or acting dishonestly in any
other way.
How is my work graded?
Assessment grading is subject to thorough
quality control processes. You can view a
summary of these processes on the
Assessment Explained Infographic.
Grading of work at each level of Cardiff Met
degree courses is benchmarked against a set
of general requirements set out in Volume 1,
Section 4.3 of our Academic Handbook. A
simplified version of these Grade Band
Descriptors (GBDs) with short videos
explaining some of the academic terminology
used can be accessed via the Facilitation of
Learning resource page.
We would strongly recommend looking at the
Study Smart area of Moodle to find out more
about assessments and key academic skills
which can have a significant impact on your
grades. Always check your work thoroughly
before submission.