Strictly Private & Confidential

University of Sheffield Capability Procedure (Informal Stage)

Improvement and Support Plan (ISP)

This ISP is a tool which is aimed to provide a supportive approach to helping individuals improve in areas of work where their manager has identified there
are ongoing and persistent performance issues, where attempts to address these issues through normal management practice have not been successful. The
ISP should be developed through discussion between the manager and the staff member once performance issues have been articulated and understood. Any
issues which may be identified as a contributory factor in the performance issue should be included in the development of this document. This may include
any reasonable adjustments in cases of disability.

During the period of the ISP the employee’s performance will be monitored to assess if appropriate improvement is being made. If the expected outcomes are
not achieved/improvements attained more formal action may be initiated under the relevant procedure. Managers are encouraged to consult HR at an early
stage, but HR must always be contacted if a manager is considering formal action.

By the end of the review period set out within the ISP, with the support and time provided it is hoped that the staff member’s performance will have reached
the required standard.  If this is the case, the manager will still work closely with the staff member to ensure that this standard is maintained beyond the
cessation of the ISP.  This is part of the normal managerial practice through regular discussion.

Name of employee
Job title
Department
Date of Initial Meeting
Name(s) of other attendee(s)
Performance review period end date

Performance Shortfall & SMART Objective Review dates Support Dependencies

Improvement Required: If none are required, please explain why.
1 Improvement required: E.g. Contract Spreadsheet to be updated Regular meetings Support (including E.g. Dependent on
E.g. Improve the collection and weekly by Friday. should be set up reasonable timely provision of
collation of data to allow contract Use SMART objectives. to review adjustments, data returns from
and performance monitoring and progress towards development, departmental
data returns. each objective training, flexibility, colleagues.
and logged on the other) and date to be
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University of Sheffield Capability Procedure (Informal Stage)

Refer to job description. table below. provided.

With examples (reasons why the E.g. A memo from the

manager feels this has not been manager to all
met) colleagues to remind
them that data needs
to be returned
weekly.

2 Next issue in need of addressing

3 Next issue in need of addressing

4 Next issue in need of addressing

5 Next issue in need of addressing

Please Note: The areas of improvement would normally not exceed 5 points
and each should follow SMART principles.

Review Meeting
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University of Sheffield Capability Procedure (Informal Stage)

Name of employee
Job title
Department
Date of Review Meeting
Name(s) of other attendee(s)

SMART Objective Progress update Support Dependencies

If none are required, please explain why.
1 Taken directly from table above. e.g. has the objective been met/partially met etc e.g. has support/training e.g. has progress been
been delivered in this affected by
period and what impact dependencies.
has it had.
2