Negotiation and Conflict Management

By Parul Shukla- PGP/1237/06

After learning course on “Negotiation and Conflict Management,” I learned to develop the skill and
techniques of a successful negotiator. I understood the situation and starting by defining the stages
and elements of the negotiation process. I also learned to identify optimal win-win solutions in
negotiations, make profitable deals, create optimal win-win solutions in negotiations, and make good
deals countering manipulation and psychological press in talks.
One of the crucial parts of the learning is developing the strategy and BATNA’s like competitive,
accommodation, collaborative, and avoiding procedure, learning about the choices between
distributive and Integrative approaches, and understanding other’s goals, issues, and resistance points.
Then I learned about applying ethical reasoning to negotiation and different types of ethics like end-
result, duty, social contract, and personalistic We discussed different cases and strategies, power of
status quo bias, power of token or unilateral concession and losses, disagreement, and gains. We
learned the big five personality traits like extraversion, agreeableness, conscientiousness, emotional
stability, and openness. I learned about international and cross-cultural negotiation and its
environmental, immediate context.
I would apply it going forward. Instead of directly coming to the deal, I clearly understand my
situation and the other party's situation. I give my attention to underlined facts and figures and unsaid
points as well

Thinking about some of the very significant negotiations that occurred earlier in your life, I remember
one incident, In 2020, we were expected to get shift to our apartment but due to some constraints from
the dealer side it kept delaying, my father has purchased the apartment in 2013 and we were expected
it to be ready by 2017 and but it kept delaying and finally in 2020 we asked the deal to give us some
compensatory amount because of delay.
After the sudden demise of my father, we were not in the position to pay full amount and also the
apartment get ready after 7 years, so we asked the dealer to give us some discount and he got ready to
give discount of 1 lac those the price of the apartment is approx. 50 lacs.
But then in 2020, Covid 19 happened and the dealer backed off of even giving us 1 lac discount, as I
was unaware of this legality so I didn’t negotiate, I requested that time to give us bare minimum
discount but then the dealer didn’t get agree and I left it as it is, paying the full amount.

After learning this course, I realized that I could have much more options that I could do, and turned it
up in my favor
I could prepare all the documents related to house, the time the deal has been signed, and the time by
which the dealer promised to give the house, I should have shown him the rules and regulations in the
file book which consist of all the annexure.
Even after they did not get agree I could move to RERA (Real Estate Regulatory Authority) and ask
RERA to talk to dealer and help to get settle the case but I chose this as my last option.
Firstly, I would give them threat of RERA then If nothing happened then I move to RERA and ask
them for settlement.