Facilitator Guide: Unit Code: ICTICT418 Unit Name: Privacy in An ICT Environment (1) Delivery Date

Facilitator guide
Unit code: ICTICT418

Unit name: Contribute to copyright, ethics and
privacy in an ICT environment (1)
Delivery date:
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TAFE NSW – Western Sydney Region 578379863.docx
Created: 21/03/2019 Modified: 22/02/2022
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Version: 1.0
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Date created: 22 July 2019
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Date modified: 23 July 2019
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The content in this document is copyright © NSW TAFE Commission 2019, and should not be
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Contents
About this guide.............................................................................................................................................
About this unit...............................................................................................................................................
Context......................................................................................................................................................
Resources required........................................................................................................................................
Planning checklist...........................................................................................................................................
All delivery modes.....................................................................................................................................
If delivering online.....................................................................................................................................
Unit delivery schedule.................................................................................................................................
Session plan 1: Introduction and Legislation...............................................................................................
Session plan 2: Intellectual property and copyright....................................................................................
Session plan 3: Privacy.................................................................................................................................
Session plan 4: Ethics & implementing policies, procedures and codes.....................................................
Session plan 5: Reviewing and obtaining feedback.....................................................................................
Session plan 6: Assessment 2 Part 2 role play (group 1).............................................................................
Session plan 7: Assessment 2 Part 2 role play (group 2).............................................................................
Session plan 8: Assessment 2 Part 3.2 role play (group 1)..........................................................................
Session plan 9: Assessment 2 Part 3.2 role play (group 2)..........................................................................
Session plan 10: Unit review........................................................................................................................

Section 1
Preparing for delivery

About this guide
In this guide, you will find information you will need in order to prepare for and deliver this
unit to your learners.
About this unit

This guide describes the delivery strategy for the following unit:
1. ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment.
Context
Considerations for delivery Descriptions
This unit is delivered as part of the ICT40115 Certificate IV in

Target cohort/audience
Information Technology.
This delivery is for mainstream information technology

Contextualisation
students
Delivery mode / location Blended/ Classroom
Delivery timeline Ten sessions of two hours each
One x Knowledge assessment

Assessment strategy
One x Project assessment.
Start date

Resources required
The table below summarises the resources required for successful delivery of this unit.
Resources required Resource outline
Facilitator will need login details for mentimeter.com.
Materials and equipment
The Facilitator will need to  Student workbook

provide:  Assessments
 Data projector / smart board
 Software / PC access.
TAFE will provide the • Student portal login details / Skype access
student with: • Access to Moodle learning management system
• USB drive or other storage method with enough free

The student will need to
space to save work to
provide:
• Stationery.

Planning checklist
Prior to delivery of this unit, the facilitator should ensure that they review the following:
All delivery modes

All delivery modes Description
 How do students contact you?

 Become familiar with the unit delivery structure,
resources and activities
 Ensure you are familiar with the assessment
requirements
 Create Menti activities (if not already created) in
mentimeter.com. You’ll need to sign up for a free
account. Note that quizzes may only allow maximum
of five quiz slides:
o Presentation Workplace legislation

 Use Activity 1.1 in ICTICT418 Student
workbook for questions and answers
 Correct answers:
Before students arrive to  1F
your classroom
 2C
 3D
 4E
 5B
 6A
 Create a Heading slide at the
beginning ‘Legislation – check your
knowledge’
 Create Quiz slide type for each
legislation, with the question format
‘Which legislation …?’
o Presentation Copyright


 1b
 2b
 3c
 4a
 5b
beginning ‘Copyright – Read the ACC
fact sheet 'An introduction to
copyright in Australia’
 Create Quiz slide type for each
question
o Presentation Copyright legislation
workbook for question and answers
 Correct answer:
 1b
beginning ‘Copyright legislation –
check your knowledge’
 Create Quiz slide type for the question
o Presentation Privacy
 Type: Word cloud
 Question: How can you implement
physical and system security? (1-3
words)
 In Content, select 1 entry per voter
and allow to submit more than once
 Profanity filter - check box for Select
all
 In Customize, select Close voting (to

allow students time to login)

o Presentation Ethics 1
 Type: Word cloud
 Question: What does ethics mean to
you? (1-3 words)
 In Content, select 1 entry per voter
and allow to submit more than once
 Profanity filter - check box for Select
all
 In Customize, select Close voting (to
allow students time to login)
o Presentation Ethics 2
 1B
 2E
 3D
 4C
 5F
 6A
beginning ‘Ethics – Check your
understanding and knowledge’
 Create a Heading slide ‘Quiz: What
types of ethical issues are these? (next
slide)
 Create Quiz slide type for each ethical
issue description.
During delivery  Assessment submissions must be marked within 10

days.

 Run Menti activities as follows:
General instructions for running Menti activities
1. Go to https://www.mentimeter.com/ and login
2. Click Your presentations
3. Select relevant presentation
4. If necessary, reset results (choose All slides)
5. Press Present
6. Allow students to login – can be done on their

phones or on computers. Website and code displays
on the screen
7. If the first slide is a heading, allow time for students

to access. Once everyone is ready, click arrow on
right side of screen
8. For quizzes:
o Students enter their name and join the quiz
o When students are ready, click Start question

1
o Students enter answers, assessor to follow

instructions on screen
o When you get to the last question, click Show

the winner.
9. For word cloud:
o When students are ready, click Open voting
o Students can enter words or phrases and

submit multiple times
o There is a profanity filter on
o Word cloud updates immediately.
10. Press Esc, then Your presentations (bottom left) to

access other presentations.

 Record assessment results as required.

Post student completion
 Complete SURS and forward to students.

If delivering online
If delivering online Description
 Ensure your details are displayed correctly on TAFE

Digital Campus.
Before students gain access  Become familiar with the unit delivery structure,
to live unit resources and activities.
 Ensure you are familiar with the assessment

requirements.
 Respond to student emails.
 Check your inbox for assessment submissions.

Assessment submissions must be marked within 10
During delivery
days.
 Monitor group chat / forum spaces.
 Review student participation reports.
 Record assessment results as required.

Post student completion
 Complete SURS and forward to students.

Section 2
Unit delivery strategy

Unit delivery schedule
Below is a summary for the schedule for sessions delivered in this unit.
Session
Topic Session Content Outcomes
/ week
 Student welcome
 General housekeeping
Introduction and
1 Discussion  Overview of unit
Legislation
 Lynda.com resources
 Overview of assessments and due dates.
Discussion  Legislation
Activity
Discussion  Intellectual property

Intellectual
2 property and View  Copyright
copyright Activity
3 Privacy Discussion  Privacy
View

Session
/ week
Activity
 Ethics
Ethics & Discussion
implementing  Adhering and contributing to, developing and distributing policies,
4 View
policies, procedures procedures and codes
and codes Activity
 Implementing new work procedures
 Active listening
Discussion
 Written questions
Reviewing and
5 View
obtaining feedback  Reviewing work practices
Activity
 Grievance procedures
 Students are assessed on Assessment 2 Part 2 in a role play

Assessment 2 Part 2
6 Assessment  Note: This is scheduled to take place over two sessions.
role play
 Assessment 1 to be submitted
 Students are assessed on Assessment 2 Part 2 in a role play

Assessment 2 Part 2
7 Assessment
role play  Note: This is scheduled to take place over two sessions.
 Students are assessed on Assessment 2 Part 3.2 in a role play

Assessment 2 Part
8 Assessment
3.2 role play  Note: This is scheduled to take place over two sessions.

Session
/ week
 Students are assessed on Assessment 2 Part 3.2 in a role play

Assessment 2 Part
9 Assessment
3.2 role play  Note: This is scheduled to take place over two sessions.
 Review content
10 Unit review Discuss  Overflow of role plays
 Assessment 2 to be submitted

Section 2
Session plans

Session plan 1: Introduction and Legislation
Total session time: Two hours
Before the session, check that you have:
 reviewed the housekeeping procedures
 reviewed the assessments and due dates
 reviewed Topic 1 in the Student workbook
 reviewed Lynda.com instructions in Student workbook
 reviewed the website links
 created/reviewed and/or reset the Menti activities.
Start
Item Duration Action Topic detail Criteria addressed
Time
1 30 mins Discuss  Welcome ICTICT418

 Housekeeping: Location of bathrooms, break times, emergency procedures
 Overview of unit
 Discuss Lynda.com resources and how to view playlists (instructions in Student

workbook) – get them to login to Lynda.com via organisation portal
 Overview of assessments and due dates

Start
Time
o Parts of assessments include role plays which will be done in class time
o Rest of assessments may be completed outside of class time
Legislation (p11 in ICTICT418 Student workbook) ICTICT418 PC1.1,

PC1.3, PC2.1,
Focusing on legislation for copyright, ethics and privacy, as well as other legislation that
PC3.1, PC4.1,
relates to ICT environment e.g. anti-spam, telecommunications.
PC6.1, FS1, FS5,
Overview of legislation – show how to search on these sites:
FS7, PE1, KE2
 Federal Register of Legislation https://www.legislation.gov.au/
2 20 mins Discuss/View
 NSW legislation https://www.legislation.nsw.gov.au/#/
Use an example of searching for ‘copyright’ on Federal register
 The Act is the main document, supported by Regulations and Amendments
 Description may be in Object, or you may need to look at headings of sections in

Act
3 30 mins Activity 1. Students work in small groups ICTICT418 PC1.1,

PC1.3, PC2.1,
2. Search for (on Federal or NSW legislation site) and discuss a different legislation
PC3.1, PC4.1,
(listed below) in each group to understand what it means and how it relates to
PC6.1, FS1, FS3,
working in ICT – think of a workplace example.
FS4, FS5, FS7, PE1,

Start
Time
3. Each group to share with the class their description and example. KE2
Legislation:
 Copyright
 Anti-discrimination
 Workplace health and safety
 Privacy
 Equal opportunity
 Defamation.
Check their understanding of workplace legislation (Activity 1.1 in ICTICT418 Student ICTICT418 PC1.1,
workbook) PC1.3, PC2.1,
4 20 mins Activity PC3.1, PC4.1,
 Menti quiz – Workplace legislation (see instructions above for running Menti
PC6.1, FS1, FS5,
activities)
FS7, PE1, KE2
5 10 mins Discuss On Federal Register of Legislation website, search for Spam Act. Discuss with class: ICTICT418 PC1.1,
PC1.3, PC2.1,
1. Why do you think it was necessary to create this legislation?
PC3.1, PC4.1,
2. Is spam linked to breaches of other legislation? (e.g. privacy)
PC6.1, FS1, FS3,

Start
Time
FS4, FS5, FS7, PE1,

KE2
10 10 mins Discuss Review session, answer any student questions ICTICT418

Session plan 2: Intellectual property and copyright
• reviewed Topic 2 in the Student workbook
• reviewed the website links and videos
• created/reviewed and/or reset the Menti activities.
Start Criteria
Item Duration Action Topic detail
Time addressed
Intellectual property and copyright (p20-22 in ICTICT418 Student workbook) ICTICT418

PC1.1,
 IP refers to creations of the mind and original creative thought, or ‘property of the mind’.
PC1.3,
Government departments that administer IP are: PC2.1, FS1,
 IP Australia https://www.ipaustralia.gov.au/ FS5, FS7,
Discuss/
1 25 mins PE1, KE2.2
View  Department of Communications and the Arts https://www.communications.gov.au/what-we-
do/copyright
Watch this video (YouTube 04:13 mins) produced by IPAustralia that presents the IP basics for business
https://www.youtube.com/watch?v=pL1xdzpX9iE&feature=youtu.be
Go to IP Australia and find out what kinds of IP they administer.

Start Criteria
Time addressed
 Copyright is about the ownership of original works
Watch this video (YouTube 01:38 mins) which provides some examples of copyrighted materials and
how copyright is protected in Australia. https://www.youtube.com/watch?
v=WWIV8ZmFhvM&feature=youtu.be
Check their understanding of copyright basics (Activity 2.2 in ICTICT418 Student workbook) ICTICT418
PC1.1,
 Copyright is one form of IP.
PC1.3,
 A key point of copyright is that copyright protects the expression of an idea, not the idea itself. PC2.1, FS1,
Go to the Australian Copyright Council and the Find an Answer page. The fact sheet ‘An introduction to FS5, FS7,
copyright in Australia’ gives an overview of copyright. Look at the Browse by A-Z page to all copyright PE1, KE2.2
topics.
2 20 mins Activity Menti quiz – Copyright (see instructions above for using Menti activities)
 Explain each answer after (except Q5, as Q6 follows on)
 Q1 – Copyright in work product is usually owned by the employer
 Q2 – copyright is automatic in Australia
 Q3 – ideas are not covered by copyright, they must be in a tangible form
 Q4 – don’t expand on this until after Q5
 Q5 – until 2005, copyright lasted for 50 years after the death of copyright owner. It was

Start Criteria
Time addressed
extended to 70 years after this. As Beethoven died in the 1800s, 50 years is the correct answer.
3 10 mins Discuss Copyright legislation (p25 in ICTICT418 Student workbook)
Menti quiz – Copyright legislation (see instructions above for using Menti activities) ICTICT418
PC1.1,
PC1.3,
4 10 mins Activity
PC2.1, FS1,
FS5, FS7,
PE1, KE2.2
Copyright statements and policies (p27 in ICTICT418 Student workbook) ICTICT418

PC1.1,
Organisational documents include policies and procedures, which you can find at your workplace:
PC1.3,
 Workplace policies are statements that set out what an organisation intends to do and their PC2.1, FS1,
position that relates to whatever the policy is about FS5, FS7,
5 25 mins Discuss  Procedures are information and instructions on how to do an activity. PE1, KE2.2
Both must reflect legislation.
Look at TAFE IP policy https://staff.tafensw.edu.au/policies-procedures/intellectual-property/

intellectual-property-policy/ as an example (on staff intranet, not available to students). Give an
overview of what it contains e.g. Students and IP rights.

Start Criteria
Time addressed
 This policy reflects legislation as it points out that TAFE NSW owns all IP created by its staff
members for TAFE NSW (see fact sheet Ownership of copyright
https://www.copyright.org.au/ACC_Prod/ACC/Information_Sheets/Ownership_of_Copyright.as
px )
 Note that TAFE NSW requires contractors to have a written agreement that TAFE NSW owns IP,
as normally the contractor would own the IP.
Look at an example of a website Terms of Use, which discusses copyright

http://about.abc.net.au/terms-of-use/
Also Department of Infrastructure and Regional Development Copyright Statement

https://infrastructure.gov.au/utilities/copyright.aspx
Discussion on IP policies/ terms of use: ICTICT418

PC1.1,
 Do organisations need to have an IP policy? Why?
PC1.3,
6 15 mins Activity  What are the advantages of having terms of use on a website? PC2.1, FS1,
FS5, FS7,
PE1, KE2.2
7 15 mins Discuss Review lesson ICTICT418

Session plan 3: Privacy
• reviewed Topic 3 in the Student workbook
Start Criteria
Time addressed
Privacy (p31-34 in ICTICT418 Student workbook) ICTICT418

PC3.1, PC3.2,
 Overview
PC3.4, PC3.5,
 Watch Hot on Your Trail: Privacy, Your Data, and Who Has Access to It (YouTube 04:40 mins). PC4.1, PC4.4,
https://www.youtube.com/watch?v=bqWuioPHhz0 PC5.1, PC5.2,
Discuss/
1 30 mins  Watch Australia’s New Era of Privacy (YouTube 02:57 mins). FS1, FS2, FS5,
View
https://www.youtube.com/watch?v=13wV_Qq8YCo&feature=youtu.be FS6, FS9, PE1,
Privacy legislation in Australia is the Privacy Act 1988. This page is an overview (including who is PE3, KE2.4
required to comply – called APP entities)
https://www.oaic.gov.au/privacy-law/privacy-act/australian-privacy-principles
 Notifiable Data Breaches scheme (part of the Privacy Act 1988)

Start Criteria
Time addressed
https://www.oaic.gov.au/privacy-law/privacy-act/notifiable-data-breaches-scheme
 EU General Data Protection Regulation for organisations that do business in the European
Union https://www.oaic.gov.au/agencies-and-organisations/business-resources/privacy-
business-resource-21-australian-businesses-and-the-eu-general-data-protection-regulation
Class discussion on privacy ICTICT418

PC3.1, PC3.2,
1. Why is privacy important now?
a. So much data stored in business databases PC3.4, PC3.5,
b. Interconnected databases due to internet PC4.1, PC4.4,
c. Huge amount of e-commerce e.g. online shopping, internet banking PC5.1, PC5.2,
2 10 mins Activity 2. Why do organisations need a privacy policy? FS1, FS2, FS3,
a. If your business is collecting personal data
FS4, FS5, FS6,
b. Establish trust with your customers by showing you have a safe and secure website
FS9, PE1,
c. Many Australian businesses are legally obliged to comply with the Privacy Act
d. If you collect personal info online, directly or indirectly (cookies) PE3, KE2.4
e. If you’re hosting or using third party services like Amazon, Google or Facebook
f. If your business has an annual turnover of $3m or more
3 20 mins Discuss/ Privacy policies and procedures (p37 in Student Workbook) ICTICT418
View PC3.1, PC3.2,
Look at examples of privacy policy (student may be able to access their organisation’s privacy policy
PC3.4, PC3.5,
online) – search for others:
PC4.1, PC4.4,
 AMP PC5.1, PC5.2,

Start Criteria
Time addressed
 Dept of Human Services FS1, FS2, FS5,

Look at the Australian Privacy Principles fact sheet. FS6, FS9, PE1,
PE3, KE2.4
 Note that APP1 requires APP entities to have a privacy policy and what it must contain
Students to work in pairs and discuss answers with class. Students should find an example online of ICTICT418
an organisation’s privacy policy. PC3.1, PC3.2,
PC3.4, PC3.5,
 Is the organisation an APP entity?
PC4.1, PC4.4,
4 20 mins Activity  Compare the privacy policy to clause 1.4 – does it contain these elements? PC5.1, PC5.2,
 Look at some of the other APPs – does the policy cover these principles? E.g. APP 11 security FS1, FS2, FS3,
of personal information FS4, FS5, FS6,
FS9, PE1,
PE3, KE2.4
System security (p38 in Student Workbook) ICTICT418

PC3.4, PC4.4,
Discuss/ Can watch all or some of videos in Lynda.com playlist:
5 20 mins PC5.3, KE5,
View System security (Lynda.com playlist 15:22 mins)
KE6
https://www.lynda.com/SharedPlaylist/e33f9dc641a64ec588a5c6f5c0c9735e?org=tafensw.edu.au
6 10 mins Activity Menti word cloud – Privacy (see instructions above for using Menti activities) ICTICT418
PC3.1, PC3.2,

Start Criteria
Time addressed
e.g. padlocks, security cameras, passwords, disable USBs PC3.4, PC3.5,

PC4.1, PC4.4,
PC5.1, PC5.2,
FS1, FS2, FS5,
FS6, FS9, PE1,
PE3, KE2.4
7 10 mins Discuss Review session, answer any student questions ICTICT418

Session plan 4: Ethics & implementing policies, procedures and codes
• reviewed Topics 4 and 5 in the Student workbook
Start
Criteria
Item Tim Duration Action Topic detail
addressed
e
Ethics (p40-41 in ICTICT418 Student workbook) ICTICT418

PC3.3, PC3.4,
Watch this video (YouTube 03:36 mins) produced by the Governance Institute of Australia
PC3.5, PC6.1,
https://youtu.be/wo5vjnyM7_Q
FS1, FS3, FS4,
Ethics are beliefs on right and wrong behaviour e.g. respecting others. Codes are standards that an
FS5, FS6, FS9,
1 20 mins Discuss/View organisation enforces e.g. Code of ethics. PE1, PE2, KE1
Show video by the Institute of Business Ethics:
 https://youtu.be/_pLh6bOKbQE (YouTube 02:25 mins)
Look at TAFE NSW code of ethics (on staff intranet, not available to students) as an example
(student may be able to access their organisation’s privacy policy online)

Start
Criteria
addressed
e
Discuss with class:
 Are these reasonable requirements for staff?
 Do you have something similar at your workplace (if working)?
Menti word cloud – Ethics 1 (see instructions above for using Menti activities) ICTICT418
PC3.3, PC3.4,
e.g. honesty, professionalism
PC3.5, PC6.1,
2 10 mins Activity
FS1, FS5, FS6,
FS9, PE1,
PE2, KE1
Ethics codes in the ICT industry (p42 in ICTICT418 Student workbook) ICTICT418
PC3.3, PC3.4,
Discuss
PC3.5, PC6.1,
Look at ACS Code of Ethics https://www.acs.org.au/content/dam/acs/rules-and-regulations/Code-
Discuss/ FS1, FS3, FS4,
3 25 mins of-Ethics.pdf
Activity FS5, FS6, FS9,
1. Students to work in small groups PE1, PE2, KE1
2. Discuss a different point in each group to understand what it means and come up with a
workplace example.

Start
Criteria
addressed
e
3. Each group to share with the class their description and example.
Check their understanding of ethics (Activity 4.1 in ICTICT418 Student workbook) ICTICT418
PC3.3, PC3.4,
Menti quiz – Ethics 2 (see instructions above for using Menti activities)
PC3.5, PC6.1,
4 20 mins Activity Can discuss each answer if not clear.
FS1, FS5, FS6,
FS9, PE1,
PE2, KE1
Adhering and contributing to, developing and distributing policies, procedures and codes (PPCs)
5 30 mins Discuss ICTICT418
(p46 in Student workbook)
PC1.2, PC1.3,
 PPCs are required to provide good customer service PC2.1, PC2.2,
 Requirements and laws to ensure that staff members adhere to them PC3.2, PC3.3,
PC3.4, PC3.5,
 Steps and stages involved
PC4.1, PC4.2,
 Distribution platforms PC4.3, PC4.4,
 Communication methods PC5.2, PC6.1,
PC6.2, PC6.3,
Implementing new work procedures (p51 in Student workbook)
FS7, FS8,
Can watch Lynda.com video playlist (all or part) or discuss PE2, PE3, KE3

Start
Criteria
addressed
e
Ensuring ethics are followed in the workplace (Lynda.com playlist 16:09 mins).
https://www.lynda.com/SharedPlaylist/4e0aee309edf46dea27be5391c8dbb87?org=tafensw.edu.au
Review session, answer any student questions ICTICT418

6 15 mins Discuss
Remind students to work on assessments.

Session plan 5: Reviewing and obtaining feedback
• reviewed Topic 5 in the Student Workbook
• reviewed the website links and videos.
Start Criteria
Time addressed
Active listening and reflective questions (p51 in Student workbook)

1 20 mins Discuss ICTICT418 PC2.2,
Listening means paying attention (on purpose), whereas hearing is an automatic response that PC4.2, PC4.3,
doesn’t require any effort. PC6.2, PC6.3,
Discuss with the class: What are some actions that make a good listener? (This is called active PC7.1, PC7.3,
listening) FS3, FS4, FS6,
FS7, FS8, FS9,
 Smiling
PE2, PE3, KE3
 nodding
 staying silent
 making eye contact
 using a friendly and interested tone of voice
 encouraging you to continue

Start Criteria
Time addressed
 asking open questions
 reflecting how you are feeling
 leaning towards you.
Can watch some of the videos in the Lynda.com playlist Interacting with the client (Lynda.com
playlist 44:08 mins) or discuss
https://www.lynda.com/SharedPlaylist/283378df90f84e0497393c58d27f1a59?org=tafensw.edu.au
 Discuss the difference between closed (yes/no or one word answers) and open questions
(begin with who, what, when, where, why and how)
2 20 mins Activity Active listening activity ICTICT418 PC2.2,

PC4.2, PC4.3,
 Students to work in pairs – one is the speaker, one is the listener
PC6.2, PC6.3,
 One student talks about a comfortable situation e.g. an award, a special event etc. PC7.1, PC7.3,
 The listener tries to get the speaker to continue talking as long as possible by using active FS3, FS4, FS6,
listening techniques FS7, FS8, FS9,
PE2, PE3, KE3
 The listener may only make three statements during the activity
 After a few minutes, swap roles and do the activity again.
After everyone has completed the activity, discuss with class.

Start Criteria
Time addressed
 How did the speaker feel when the person just listened?
 How did the non-verbal signals encourage or discourage the speaker?
 Was the silence uncomfortable?
 How did the listener feel to be able to just listen without the pressure to contribute?
 How did the speaker feel having the freedom to talk without being interrupted?
Asking questions in writing and recording (p52-53 in Student Workbook) ICTICT418 PC2.2,
PC4.2, PC4.3,
 Asking questions in writing
PC6.2, PC6.3,
o Can watch some of Lynda.com videos or discuss: PC7.1, PC7.3,
Discuss
3 20 mins FS2, FS6, FS7,
/ View o Using customer surveys to improve service (Lynda.com 52:10 mins)
https://www.lynda.com/Business-Business-Skills-tutorials/Using-Customer-Surveys- FS8, FS9, PE2,
Improve-Service/191341-2.html?org=tafensw.edu.au PE3, KE3
 Recording feedback
4 20 mins Activity Writing survey questions ICTICT418 PC2.2,

PC4.2, PC4.3,
 Students can work in pairs
PC6.2, PC6.3,
 Write a mixture of open and closed questions (two or three of each) that you could ask staff PC7.1, PC7.3,
members to get feedback on a new policy or procedure FS2, FS6, FS7,

Start Criteria
Time addressed
 Discuss with class FS8, FS9, PE2,

PE3, KE3
Reviewing work practices and Responsibilities (p53 in Student Workbook) ICTICT418 PC3.2,
PC3.3, PC3.5,
 Grievance procedures
PC4.4, PC5.1,
 Monitoring PC5.2, PC5.3,
PC6.4, PC7.1,
5 15 mins Discuss
PC7.2, PC7.3,
FS2, FS3, FS4,
FS6, FS7, FS8,
FS9, PE2, PE3,
KE3
6 15 mins Activity Research grievance procedures ICTICT418 PC3.2,

PC3.3, PC3.5,
 Can work in pairs or individually
PC4.4, PC5.1,
 Students to research grievance procedures on the internet PC5.2, PC5.3,
 What processes are involved? PC6.4, PC7.1,
PC7.2, PC7.3,
 Discuss their findings with the class.
FS2, FS3, FS4,
FS6, FS7, FS8,

Start Criteria
Time addressed
FS9, PE2, PE3,

KE3
Review session, answer any student questions ICTICT418
Assessment 1 is due next session.
Next two sessions will be role plays for Assessment 2 Parts 2. All students should be ready to
7 10 mins Discuss
participate in the role play in the first session.
Important note: Students must have completed Part 1 of this assessment before they can
participate in Part 2.

Session plan 6: Assessment 2 Part 2 role play (group 1)
• reviewed Assessment 2 and Assessment 2 Assessor Marking Guide.
Start
Time
Assess students on Assessment 2 Part 2 role play. ICTICT418
Important note: Students must have completed Part 1 of this assessment before they
can participate in Part 2.
Refer to Assessor Marking Guide for details.

1 1:50 hrs Assessment Time taken will depend on how many students are in the class so ensure you allow for
variance.
Note: This is scheduled to take place over two sessions.
Assessment role play to be conducted while other students complete/review

Workbook activities or assessments.
Next session will be remaining role plays for Assessment 2 Part 2. ICTICT418
2 10 mins Discuss
Submit Assessment 1


Session plan 7: Assessment 2 Part 2 role play (group 2)
Start
Time
Assess students on Assessment 2 Part 2 role play. ICTICT418
can participate in Part 2.

variance.

Next two sessions will be role plays for Assessment 2 Parts 3.2. All students should be ICTICT418
2 10 mins Discuss
ready to participate in the role play in the first session.

Session plan 8: Assessment 2 Part 3.2 role play (group 1)
Start
Time
Assess students on Assessment 2 Part 3.2 role play. ICTICT418
can participate in Part 3.2.

variance.

2 10 mins Discuss Next session will be remaining role plays for Assessment 2 Parts 3.2. ICTICT418

Session plan 9: Assessment 2 Part 3.2 role play (group 2)
Start
Time
Assess students on Assessment 2 Part 3.2 role play. ICTICT418
can participate in Part 3.2.

variance.

Assessment 2 is due next session ICTICT418

2 10 mins Discuss
Time allowed next session for overflow of role plays.

Session plan 10: Unit review
• reviewed Assessment 2 and Assessment 2 Assessor Marking Guide
• Student Workbook
Start
Time
Review any content that is needed. ICTICT418

Two
1 Discuss Time is allowed for any overflow of assessing previous role plays, if needed. The assessor
hours
must use their judgement when scheduling.
2 Assessment Submit Assessment 2 ICTICT418

Facilitator Guide: Unit Code: ICTICT418 Unit Name: Privacy in An ICT Environment (1) Delivery Date

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Facilitator guide

Unit code: ICTICT418

TAFE NSW – Western Sydney Region 578379863.docx

Created: 21/03/2019 Modified: 22/02/2022

Version: 1.0 Page 2 of 46

Next review date:

Date created: 22 July 2019

Date modified: 23 July 2019

For queries please contact:

Technology and Business Services SkillsPoint

© NSW TAFE Commission 2019

This file can be found in the TAFE NSW Learning Bank.

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© NSW TAFE Commission

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Preparing for delivery

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About this unit

1. ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment.

This unit is delivered as part of the ICT40115 Certificate IV in

This delivery is for mainstream information technology

Delivery mode / location Blended/ Classroom

Delivery timeline Ten sessions of two hours each

One x Knowledge assessment

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Resources required Resource outline

Facilitator will need login details for mentimeter.com.

Materials and equipment

The Facilitator will need to  Student workbook

 Data projector / smart board

• USB drive or other storage method with enough free

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All delivery modes

 How do students contact you?

o Presentation Workplace legislation

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workbook for questions and answers

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allow students time to login)

During delivery  Assessment submissions must be marked within 10

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 Run Menti activities as follows:

General instructions for running Menti activities

1. Go to https://www.mentimeter.com/ and login

2. Click Your presentations

3. Select relevant presentation

4. If necessary, reset results (choose All slides)

6. Allow students to login – can be done on their

7. If the first slide is a heading, allow time for students

o Students enter their name and join the quiz

o When students are ready, click Start question

o Students enter answers, assessor to follow

o When you get to the last question, click Show

9. For word cloud:

o When students are ready, click Open voting

o Students can enter words or phrases and