Knowledge assessment

Trainer & Assessor Marking Guide

Criteria
Unit code, name and release number
ICTICT509 - Gather data to identify business requirements (1)

Qualification/Course code, name and release number

ICT50418 - Diploma of Information Technology Networking (1)

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Resource ID: TBS_19_004_ICTICT509_MG_Kn_2of2
 Version: 20191129
Date created: 14/10/2019
Date modified: 22/02/2022

For queries, please contact:

SkillsPoint Technology and Business Services
Location Building B, Level G, Corner Harris Street and Mary Ann Street, Ultimo NSW 2007

© 2019 TAFE NSW, Sydney

RTO Provider Number 90003 | CRICOS Provider Code: 00591E
This assessment can be found in the: Learning Bank
The contents in this document is copyright © TAFE NSW 2019, and should not be reproduced without the
permission of the TAFE NSW. Information contained in this document is correct at time of printing: 22 February
2022. For current information please refer to our website or your teacher as appropriate.

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 Assessment instructions
Table 1 Assessment instructions

Assessment details Instructions

Instructions for the This is a written assessment and will be assessing the student on
trainer and assessor their knowledge of the unit.

This assessment is in 1 part:

1. Short answer questions

This assessment is supported by the following:

 Assessment feedback

Model answers, sample responses or a criterion for each question

are provided below.

Use these to support your judgement when determining a

satisfactory result.

The student’s response to each question must contain the

information indicated in this marking guide in order for their
response to be correct. However, if a student provides
information other than indicated below, and in the professional
opinion of the assessor it is appropriate and meets the intent of
the question, it may be considered correct.

The assessment feedback page must be signed by both the

student and the assessor, so the student displays that they have
received, understood and accepted the feedback.

Complete the assessment feedback to the student and ensure

you have taken a copy of the assessment prior to it being
returned to the student.

Ensure the students name appears on the bottom of each page of

the submitted assessment.

About this marking The student’s response to each question must contain the
guide information indicated in this marking guide in order for their
response to be correct.

All questions must be answered correctly in order to satisfactorily

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 Assessment details
Student must provide
Assessor must
Document title: : ICTICT509_MG_Kn_2of2
Resource ID: TBS_19_004_ICTICT509_MG_Kn_2of2
Instructions
complete this assessment event.
Assessors will need to make a judgement call as to whether each
answer/response meets the criteria based upon the:
 Rules of Evidence:
o Validity – does the answer address the assessment
question and does the evidence reflect the four
dimensions of competency?
o Sufficiency – is the answer sufficient in terms of
length and depth?
o Currency – has the work been done so recently as
to be current?
o Authenticity – is this work the student’s own
authentic work?
 Principles of Assessment:
o Fairness – individual student’s needs are
considered in the assessment process
o Flexibility – assessment is flexible to the individual
student
o Validity – any assessment decision is justified,
based on the evidence of performance of the
student
o Reliability – evidence presented for assessment is
consistently interpreted and assessment results
are comparable irrespective of the assessor
conducting the assessment
 Dimensions of competency
o Task skills
o Task Management Skills
o Contingency Planning Skills
o Job Role Environment Skills
Access to PCs with the following:
 Word processing software
 Internet access
 USB with at least 1GB of storage
Nil
Page 4 of 8
 Assessment details Instructions

provide

Time allowed Estimated Time: 3 hours

This marking guide is for assessor use only. It must not be shared or shown to students
under any circumstances.

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 Part 1: Short answer questions
Read the following questions carefully and complete your answer in the space provided
below each question. Use the word limit as an indication of the detail required in your
answer.

Answers will vary and Assessor to use the expert judgement in marking student’s work. An
answer on similar lines should be considered as satisfactory.

Question 1.1
a) Define what the client business domain is and explain why it is important for the
project team when trying to understand the business needs? (Approx. 50-75 words)

Business Domain refers to the type and overall nature of the business (e.g. Healthcare, Aviation,
Finance, Military, Retail, etc). IT identifies what the business systems does more than how the
business systems work.

The business domain forms a basis for requirements and acceptance criteria for the system.

b) List four (4) questions you might ask to define a client’s business domain.
(Approx. 30-50 words)

To define the business domain, it is important to ask high-level questions like:

 Who is the customer?

 What is the product?
 How is the product sold? (online, phone, in-person sales)
 What is the cost structure of the product? (subscription, pay-per-unit, etc)
 Where does the money go?
 How do we fulfil or distribute the product?
 How do we produce or service the product?
 How do we support the customer?
 How do we market the product?
 What partners do we work with to do business? How do we manage these relationships?
 What information does the organization manage? Who is responsible for creating, updating,
and retiring information? What systems are used to manage the information?

https://www.bridging-the-gap.com/new-business-domain/

c) Explain why you have chosen these questions. (Approx. 50-75 words)

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 Questions should be chosen to illicit information about what the business is about or how it works
etc. Professional judgement can be used to assess student’s answer.

Question 1.2
a) Explain the role of stakeholders in the information gathering process.
(Approx. 75-100 words)

Stakeholders provide the actual information required for the project. They are the sources of
current information about how the business is currently working.

b) When gathering information how much involvement should there be with the
stakeholders? Explain your answer. (Approx. 100-150 words)

Stakeholders for any business can range from customer, to government, professional bodies
(external stakeholders) to business units within the business (internal stakeholders). Degree of
involvement of the stakeholders is directly dependent on their role. Difference in the type of
stakeholder will essentially mean differing requirements from other stakeholders. Consider a
website development project. Embedded payment options is going to be a requirement for the
customer and finance department of the business. It is not a Human Resources department
requirement. HR may have an embedded staff induction kit as a requirement, which is not a
requirement for finance department or the customer. It is important to clearly understand these
different requirements of the stakeholders. A wide range of problems and a large number of
projects failing, can be avoided or reduced by having a better understanding of the varying
requirements of different stakeholders.

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 Question 1.3
Research and evaluate two (2) examples of quality assurance practices that would be
required when determining business requirements. Make sure you include PDCA as one
quality assurance practice in your answer.

Include all your research information sources in the References box below using APA
referencing style. Include at least two (2) references for each of your chosen quality
assurance practices. (Approx. 100-150 words)

Student could include 2 of the following. Student need to provide answers which not just lists or
briefly describes the methods but evaluates the methods relevant to determining business
requirements. This involves the suitability and applicability of the method.

Answers may vary depending on information source. Professional judgement is to be used.

PDCA (plan–do–check–act) model - https://en.wikipedia.org/wiki/PDCA

UML , Mind Mapping , Fishbone diagrams, modeling tools, visualisation tools, prototype tools, Use
of templates https://www.liquidplanner.com/blog/7-tools-to-gather-better-software-requirements/

References

Lee, C. (2010, November 18). How to cite something you found on a website in APA style. Retrieve
from http://blog.apastyle.org/apastyle/2010/11/how-to-cite-something-you-found-on-a-website-in-
apa-style.html

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