ICTSAS303 Care for computer hardware

RTO No 40548

Student Assessment Guide

ICTSAS303 Care for computer hardware

Unit Summary This unit describes the skills and knowledge required to manage the maintenance
and location of hardware.

It applies to frontline technical support individuals who work under a level of

supervision but have some responsibility to maintain organisational hardware.

No licensing, legislative or certification requirements apply to this unit at the time of

publication.

Due date To be agreed between student and trainer.

What to submit At the end of this assessment students will be required to complete two assessment
tasks and assessed satisfactory for both in order to be deemed competent for the
unit.

Assessment Task 1
 Written Questions and Answers
Assessment Task 2
 Portfolio of evidence of tasks

Assessment 1 Written Task – Question and Answers

Assessment 2 Project / Observation of practical skills and Oral questioning

What your assessor
is looking for
Students will be required to demonstrate their ability to:
 perform diagnostic functions by replacing components, reloading software and
using operating system and other diagnostic tools
 establish location requirements for system hardware and associated peripheral
devices
 follow safe work practices
 determine maintenance requirements and establish maintenance schedule
 apply appropriate quality standards to computer hardware and peripherals

Reasonable Students are encouraged to contact their trainer prior to attempting this task if
adjustment they do not understand any part of this task or if they have any learning issues/
needs that may hinder them when attempting any part of the assessment.

Reasonable adjustment can include:

 Extra time to complete the assessment tasks
 A scribe to help write down answers and written responses
 An aid to help read out questions
 Technology aids
 Oral instructions

Academic Integrity
Cheating, plagiarism and collusion in any form during assessments will result in
the assessment submission being invalidated. By submitting this assessment
task students are declaring that the submission is the result of their own work and
they have not engaged in any form of cheating, plagiarism or collusion when
undertaking this activity.

Student Assessment Guide Approved by: CEO

This is not a controlled document when printed Copyright © IVET Institute Pty Ltd
Version 3 – April 2019
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ICTSAS303 Care for computer hardware

Assessment Task 1 – Written Task: Question and Answers

In this assessment task students are required to read the questions and either select the one correct answer
from a number of alternatives or write in the correct answer in the spaces provided and where prompted.

This is an assessment of the knowledge and skills gained through training throughout the course. This
assessment contains a series of on-line questions designed to allow students to demonstrate competence in
the unit.

Resources Required:

 PC and Microsoft Office

 Login details for IVET student portal
 Pen and Paper

Conditions of Assessment
 This is a closed book assessment to be completed at the training facility on site in no longer
that 70 minutes.

 For students’ performance to be deemed satisfactory in this assessment task, students must provide
a correct response to every question. If part of this task is not satisfactorily completed, students will
be asked to complete further assessment to demonstrate competence.

 Students will be provided feedback on their performance by their assessor. The feedback will
indicate if they have correctly answered each question or indicate the questions answered
incorrectly. Students will be advised of the subject areas that they must re-attempt questions on at a
later date to demonstrate satisfactory performance.

 Students have the right to appeal the outcome of assessment decisions if they feel they have been
dealt with unfairly or have other appropriate grounds for an appeal. Students will be required to
follow the instructions in the student handbook regarding this.

End of Assessment Task 1

Student Assessment Guide Approved by: CEO

This is not a controlled document when printed Copyright © IVET Institute Pty Ltd
Version 3 – April 2019
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ICTSAS303 Care for computer hardware

Assessment Task 2 – Practical Task: Activity / Observation

Performance Evidence

Evidence of the ability to:

 perform diagnostic functions by replacing components, reloading software and using

operating system and other diagnostic tools 

 establish location requirements for system hardware and associated peripheral devices 

 follow safe work practices 

 determine maintenance requirements and establish maintenance schedule 

 apply appropriate quality standards to computer hardware and peripherals.

Knowledge Evidence 


To complete the unit requirements safely and effectively, the individual must: 


 describe the range of quality levels in current common hardware 


 describe the importance of maintenance 

 describe workplace health and safety principles specific to working with mains-powered

 equipment 

 identify and describe the potential environmental effects of common types of hardware 

 identify common security issues that impact on computer hardware 

 identify the software related to hardware operations 

 identify common system hardware and associated peripherals functions. 


Student Assessment Guide Approved by: CEO

This is not a controlled document when printed Copyright © IVET Institute Pty Ltd
Version 3 – April 2019
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ICTSAS303 Care for computer hardware

Assessment Task 2 – Portfolio of evidence and observation of task

In this assessment task, students are required to complete a portfolio of work using a range of different tasks
that are designed to assess all of the elements, performance criteria, knowledge and performance evidence
of the unit.

The student’s portfolio of work will come from a range of sources and encompass:

 Case studies
 Short answer questions
 Role-play tasks
 Research tasks
 Assignments
 Group work and
 Self-paced learning tasks

The full explanation of the requirements of the portfolio for this unit is listed in each assessment task.

Resources Required:

 PC and Microsoft Office

 Tables and chairs
 Internet
 Group members
 Specific equipment for simulated case studies

Conditions of Assessment
 This is an open book assessment and can be completed throughout the duration of learning in
this unit. Tasks are designed to ensure students can use creativity and there is no time frame
put on task to be completed. It is advised that trainers use discretion when administering
portfolio tasks and determine the set time per task based on the task requirements and the
marking guide.

 For student’s performance to be deemed satisfactory in this assessment task, students must provide
a satisfactory completion of each portfolio task. If part of a portfolio is not satisfactorily completed,
students may be asked to complete further assessment to demonstrate competence.

 Students will be provided feedback on their performance by their assessor. The feedback will
indicate if they have demonstrated the relevant skills as per the performance criteria. Students will
be advised of the areas that they must re-attempt and when this must be completed by.

 Students have the right to appeal the outcome of assessment decisions if they feel they have been
dealt with unfairly or have other appropriate grounds for an appeal. Students will be required to
follow the instructions in the student handbook regarding this.

Student Assessment Guide Approved by: CEO

This is not a controlled document when printed Copyright © IVET Institute Pty Ltd
Version 3 – April 2019
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ICTSAS303 Care for computer hardware

Assessment Task 2 - Requirements

Students are required to complete a portfolio of work that includes the case study listed below.

 Students will find these items as part of this assessment task as an appendix to this document or will
be issued these items by their trainer at times throughout the unit of competency.
 All areas are to be assessed by trainers.
 Students are to receive feedback on all areas.
 All areas must be completed as part of the portfolio to a satisfactory standard.
 Students are to work on all areas individually (unless otherwise instructed)

Portfolio tasks are to be completed and submitted online and include:

Part 1 – Disconnect a PC

Rose Michaels has called you. She is the Medical Receptionist from the IVET SuperClinic.

She has asked you to come in to perform some routine maintenance and look after the computer hardware
for the staff and Doctors.

You go to the IVET SuperClinic.

Disconnect Rose’s PC (the PC that is sitting in front of you) from the internet by unplugging the network
cable from its network card, or disabling the PC’s WiFi access.

Explain the process you would follow to set this PC up to access the Internet and workplace server.

You will be observed by your trainer throughout this process.

Part 2 – Create a maintenance schedule

There are a number of computers that are used at the IVET SuperClinic on a daily basis.

Create a maintenance schedule for the computers.

Use the Internet to find an example of a schedule that you can use, and have a look at the one provided.
Use a template that you design.

You will then be required to complete the schedule for this workplace on one or more computers, and upload
the filled in template as evidence of completion of Part 2 of this Assessment Task.

Your assessor will observe you, and will give feedback on the completion of this task.

Part 3 – Locate a manufacturers schedule

Locate the manufacturer’s maintenance instructions on the Internet for the printer used at the Clinic (a
FujiXerox ApeosPort-IV C3375).

Once you have located this, upload this document as evidence of your ability to find and locate maintenance
instructions.

Student Assessment Guide Approved by: CEO

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Version 3 – April 2019
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ICTSAS303 Care for computer hardware

Part 4 – Locate a manufacturers storage requirement

The toner cartridges, waste toner cartridge and fuser cartridges for the printer at the IVET SuperClinic are
currently stored next to the printer. They often fall over and have become a real trip hazard for people using
the photocopier or walking past it. Search the Internet to find out what the manufacturer’s storage
requirements are for the cartridges.

Once you have located this, upload the document to your portal as evidence of your ability to find and locate
this hardware schedule, and completion of Part 4 of Assessment Task 2.

Part 5 – User Manual

You are required to create a User Manual for each person’s PC, focusing on the care of the equipment.

The User Manual should contain information on safe work practices, covering legal requirements, health and
safety standards, and manufacturer’s requirements for the installation, maintenance and daily use of the
hardware.

The manual should include any environmental constraints and considerations, how to dispose of used
consumables such as spent toner cartridges, system protection, and precautions when moving or storing
equipment and consumables.

You should include a maintenance section, showing the maintenance schedules and diagnostic procedures.
A summary of the manufacturer’s warranty should also be included.

Finally, include a statement on how the equipment meets business requirements, including quality standards
for use in the IVET SuperClinic.

Once you have completed the User Manual, upload it to your portal as evidence of completion of Part 5 of
Assessment Task 2.

End of Assessment Task 2

Student Assessment Guide Approved by: CEO

This is not a controlled document when printed Copyright © IVET Institute Pty Ltd
Version 3 – April 2019
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