CL AdvServer MG Pro 2of2

Project assessment
Criteria
Cluster Name
Cluster Name = Cl_ AdvServer
Comprising units:
ICTNWK505 - Design, build and test a network server (1)
ICTSUS501 - Implement server virtualisation for a sustainable ICT system (1)
ICTTEN514 - Install, configure and test a server (1)
Qualification/Course code, name and release number

ICT50418 - Diploma of Information Technology Networking (1)
Unit codes, name and release number

ICTNWK505 - Design, build and test a network server (1)
ICTTEN514 - Install, configure and test a network server (1)
ICTSUS501 - Implement server virtualisation for a sustainable ICT system (1)
Document title: Cl_AdvServer_MG_Pro_2of2 Page 1 of 75

Resource ID: TBS_19_004_Cl_AdvServer_MG_Pro_2of2 LEARNER NAME:
Version: 20200319
Date created: 14/10/2019
Date modified: 22/02/2022
For queries, please contact:
SkillsPoint Technology and Business Services

Location Building B, Level G, Corner Harris Street and Mary Ann Street, Ultimo NSW 2007
© 2020 TAFE NSW, Sydney

RTO Provider Number 90003 | CRICOS Provider Code: 00591E
This assessment can be found in the: Learning Bank
The contents in this document is copyright © TAFE NSW 2020, and should not be reproduced without the
permission of the TAFE NSW. Information contained in this document is correct at time of printing: 22 February
2022. For current information please refer to our website or your teacher as appropriate.

Assessment instructions
Table 1 Assessment instructions
Assessment details Instructions
Instructions for the This is a project based assessment and will be assessing the
trainer and assessor student on their knowledge and performance in the following
units:
For ICTSUS501:
 Plan to implement server virtualisation
 Design virtual server specification
 Install virtual server
 Integrate and test virtual server
 Complete work and document activities
For ICTNWK505:
 Plan and design network servers to meet business

requirements
 Prepare for network server installation
 Build and configure the servers according to design
 Test and reconfigure network servers
 Complete and document network design and installation
For ICTTEN514:
 Prepare to install a server
 Install and configure the server
 Test server and reconfigure the network
 Complete documentation and clean worksite
Model answers, sample responses or a criteria for each question

are provided below.
Use these to support your judgement when determining a

satisfactory result.

This assessment is in five parts:
1. Business requirements
2. Server & Virtual Network Design
3. Server installation preparation

4. Server installation
5. Finalise work
These 5 parts include where applicable the related:
 Observation Checklist 1,2,3,4
 Assessment Checklist
This assessment is supported by the following:

 Student Resources folder (Cl_AdvServer_SR1)
Assessment feedback
The student’s response to each question must contain the

information indicated in this marking guide in order for their
response to be correct. However, if a student provides
information other than indicated below, the assessor may ask the
student to clarify or resubmit their response if it does not reflect
the evidence required by the unit of competency (refer to
mapping if needed to confirm sufficiency of response).
The assessment feedback page must be signed by both the
student and the assessor so the student displays that they have
received, understood and accepted the feedback.
Complete the assessment feedback to the student and ensure

you have taken a copy of the assessment prior to it being
returned to the student.
Assessment Event 2 of 2
number
About this marking All tasks and activities must responded to correctly in order to
guide satisfactorily complete this assessment event.
Assessors will need to make a judgement call as to whether each

answer/response meets the criteria based upon the:
 Rules of Evidence:
o Validity – does the answer address the assessment
question and does the evidence reflect the four
dimensions of competency?
o Sufficiency – is the answer sufficient in terms of
length and depth?
o Currency – has the work been done so recently as
to be current?
o Authenticity – is this work the student’s own
authentic work?
 Principles of Assessment:
o Fairness – individual student’s needs are
considered in the assessment process
o Flexibility – assessment is flexible to the individual
student
o Validity – any assessment decision is justified,
based on the evidence of performance of the
student
o Reliability – evidence presented for assessment is
consistently interpreted and assessment results
are comparable irrespective of the assessor
conducting the assessment
 Dimensions of Competency
o Task skills
o Task Management Skills
o Contingency Planning Skills
o Job Role Environment Skills
Student must provide USB with at least 1GB of storage
What the assessor Computers with required software including:

will provide?
 Microsoft Office
 Screen capture application
 Internet access
 Network diagram drawing software such as Microsoft

Visio
 Cisco Packet Tracer 7.2 (or later)
Site, where server installation may be conducted, which uses:
 Workstations able to run up to 3 virtual machines at the

same time
 Virtualisation software (VirtualBox is recommended)
 Virtual Networked LAN computers, cabling, switch
 Virtual WAN service point of presence
 Virtual machines:
o Mainserver
o Server2012
o Clientvm
 Server diagnostic software
Site Related Documentation
 Tropica Project Scenario - Tropica_Project_Scenario.pdf
 Relevant regulatory documentation, server specifications,

feasibility studies and equipment manuals (online)
 IT WH&S Compliance checklist -

IT_WH&S_Compliance_checklist.pdf
 Current NSW work health and safety legislation -

https://www.safework.nsw.gov.au/legal-obligations
 Teratech Data Backup Policy - Data_Backup_Policy.pdf
Resource files
 Learner’s Log book template -

Cl_AdvServer_SR1_Learner’s_Log.docx
 Teratech Report template -

Teratech_Report_Template.docx
 Teratech Documentation template -

Teratech_Documentation_template.docx
 Sample feasibility studies relevant to this assessment are

available here:
o Making the Business Case for Virtualization A guide for

business leadership on how to reduce costs, improve
business continuity and increase IT efficiency – White
paper, VMWare
(https://www.vmware.com/content/dam/digitalmarke
ting/vmware/en/pdf/whitepaper/solutions/business-
case-for-virtualization-white-paper.pdf)
o University of California, Santa Cruz, Server

Virtualization
(https://greenbuildings.berkeley.edu/pdfs/bp2007_ucs
c_virtualization.pdf)
Due date and time Indicative time to complete: 9 hours

allowed
Assessment In accordance with the TAFE NSW policy Manage Assessment

feedback, review or Appeals, all students have the right to appeal an assessment
appeals decision in relation to how the assessment was conducted and
the outcome of the assessment. Appeals must be lodged within
14 working days of the formal notification of the result of the
assessment.
If you would like to request a review of your results or if you have

any concerns about your results, contact your Teacher or Head
Teacher. If they are unavailable, contact the Student
Administration Officer.
Contact your Head Teacher for the assessment appeals

procedures at your college/campus.
Specific task instructions

The instructions and the criteria in the tasks and activities below will be used by the assessor
to determine if you have satisfactorily completed this assessment event. Use these
instructions as a guide to ensure you demonstrate the required knowledge.

Scenario – Tropica
The scenario for this project is based on two companies, Teratech and Tropica.
You are to take the role of a Teratech employee working in their IT section. Tropica is an
important client to your company, Teratech. Tropica has contracted an upgrade of their
current IT Infrastructure to Teratech.
For more information on this scenario carefully read the Tropica Project Scenario
(Tropica_Project_Scenario.pdf).
Screen shots
Where indicated in this assessment you will be required to provide screenshots and
descriptions of your work. You are not required to provide screen shots for each and every
step, but screenshots showing final settings and confirming that the functionality was
achieved.
Along with the screen shots you also need to include a short description of the work you
have done. This is to show that you understand what is happening.
Please ensure that the screenshot includes the date and time on the PC in the lower right
corner. Also include a text file on the desktop with your name and class to ensure
authenticity.
Student log books

Create your Student log book using the supplied Student Log book template
(Cl_AdvServer_SR1_Student_Log.docx).
Carefully read and follow all the instructions include in this document.
You will need to log your work where indicated in this assessment.
Save and submit your completed Student log book as

Cl_AdvServer_Project_Log_yourname.docx.

Preparation
Tropica Network Report
Throughout this assessment you will be preparing the Tropica Network Report aimed at
Teratech senior management.
This document is to be a word-processed and written in a business-like manner. You must

use the Teratech Report template (Teratech_Report_Template.docx) and include the
following common report elements:
a) Title page
b) Table of contents
c) Version numbering
d) Approval section
e) Page numbers
Where appropriate you may use point form in this report as long as an introductory
sentence is included. You may also use tables when appropriate.
Open the Teratech Report template (Teratech_Report_Template.docx) and save it as

Tropica_Network_Report_yourname.docx where yourname is your full name. You will be
writing your Tropica Network Report as you progress through the tasks in this assessment.
Virtual environment
Please note that some parts of this network will be implemented using virtualisation. Please
ensure that you read the assessment carefully to ensure this is done correctly.
You assessor will provide you with virtualisation software and virtual machines to install.

Part 1: Business requirements
In this part of the assessment you will be consulting with the client to identify business
requirements for their network.
Scenario
Paula Lee, Manager of the Infrastructure Division, Teratech and your manager, has asked
you to identify Tropica’s current use of server infrastructure including their physical types of
server, operating system, service being supplied from each server and server applications.
You must include the extent to which they are currently using virtualisation, if at all.
You then need to identify the future business requirements for Tropica’s network including
the use of virtualisation.
Task 1.1
Carefully read the information provided in the scenario – Tropica Project Scenario
(Tropica_Project_Scenario.pdf).
Based on this scenario, determine the business requirements for the Tropica network.
Document these business requirements in your Tropica Network Report under Business
Requirements.
You will need to revise these business requirements after you have completed Task 1.2
(See Task 1.3).
Overview of Business Requirements (for markers):
Although learners will not be expect to provide all the following information due to the
limitations of the tropica_project_scenario they, the learners should show an appreciation of
what is expected in the real world.
A business requirement document should include the following information:
A summary statement, executive summary which outlines the project requirements in

general. The executive summary should include:
Why the need for the upgrade

What is the problems with the existing infrastructure?
Brief overview of the proposals
The objectives of the project, these objectives should be in SMART format: specific,
measureable, attainable, realistic and time-bound
The background and needs statement or rationale for the project.
Scope of the project
Financial statements
Functional requirements and features
SWOT analysis: Internal strengths and weakness and external opportunities and threats
Personnel needs: who to hire and when, training etc.
Schedule, timeline and deadlines
Assumptions
Cost benefit
https://www.thebalancesmb.com/how-to-prepare-a-business-requirements-document-
4147657

Task 1.2
This part of the assessment will be completed in class as a role play. Your Assessor will guide
you through the role play process. Please refer to following Observation Checklist 1 to help
prepare yourself for this task.
Before attempting this task, you must have already completed all previous tasks of this
assessment item. You will need to bring a copy of your partially completed assessment item
to this session.
Scenario – Meeting with client and key stakeholders – Business requirements

You have already spent some time understanding the initial requirements for the Tropica
network.
You now need to meet the Tropica client representative to find out more about their
business and its network requirements.
Attendees to this meeting will include Stavros Popov, the IT Manager at Tropica and your
manager Paula Lee, Manager of the Infrastructure Division, Teratech. The agenda for this
meeting is as follows:
1) Project definition for Tropica’s network including business problems, opportunities,

scope, objectives and budget
2) Clarification of business requirements for Tropica’s network including the extent to
which virtualisation to be implemented
You can assume that Stavros and Paula have a very high level of IT technical knowledge.
Stavros is very familiar with the existing and planned network.
It is important that you keep notes during this meetings as you will need this information to
complete tasks later in this assessment.
In this meeting your assessor will organise for suitable persons, such as another teacher,
student or industry representative, to play the role of the Stavros Popov, the IT Manager,
Tropica, and Paula Lee, Manager of the Infrastructure Division, Teratech.
Refer to the Tropica Project Scenario (Tropica_Project_Scenario.pdf) file to understand what
Stavros Popov and Paula Lee require. The people playing these roles will need to assume
their identities and have knowledge of the company requirements as per the scenario
document.

This role play will take approximately 10 to 15 minutes.

Observation Checklist
The Observation Checklist will be used by your assessor to mark your performance in the
role play scenario in Task 1.2 of this assessment. Use this checklist to understand what skills
you need to demonstrate in the role play. The Checklist lists the assessment criteria used to
determine whether you have successfully completed this assessment event. All the criteria
must be met. Your demonstration will be used as part of the overall evidence requirements
of the unit. The assessor may ask questions while the demonstration is taking place or if
appropriate directly after the activity has been completed.
Table 2 Observation Checklist 1
TASK/ Instructions S U/S Assessor Comments

STEP #
 Able to identify required
1.2.1. Consult with client and key
information in a concise manner as
stakeholders to identify per the Tropical Scenario
requirements  Able to converse in technical terms –
assessor should determine if terms
are technically correct and
appropriate
 Discusses support and licensing and
comes to an agreement based on
factors such as suitability and cost
 Takes notes for later reference –
notes should be viewed but will
ultimately be used for a later
submission
 Able to collect information from
1.2.2. Assess business problems,
range of sources including client’s
opportunities, scope, requirements, technical material
objectives and budget, (online) and license information
confirming details with (online)
appropriate person  Applies sourced information to
current situation to clarify client
requirements
 Presents organised accurate client
requirements in structured format
 Eye contact
1.2.3.  Uses active listening,
 Note taking
observational and  Nonverbal responses
questioning techniques in  Verbal clarification (sounds)
order to identify  Asking for clarification
information and confirm,  Responding with relevant
 Used open questions to elicit
clarify or revise
information from client

STEP #
 Used closed questions to confirm

understanding
client understanding and
 Uses listening and authorisation
questioning techniques
to confirm understanding
Terminology used is correct and

1.2.4.  Articulates requirements
relevant to task
clearly and distinctively, Terminology is explained when
using technical language requested
appropriate to audience Responds with appropriate and
and environment relevant information
Material is written in clear concise
 Clearly articulates manner
requirements using Technical terms used appropriately
language appropriate to and when needed
audience and Spelling/ grammar/ layout
appropriate for content
environment
Content matches needs of target
 Articulates clearly using audience
specific language suitable Include specific details where
for technical, operational required
and business audiences
to convey requirements
The role play:
Questioning, when the learners are conducting their meeting with the client and key
stakeholders they, the learners should demonstrate a clear understanding of different types
of questions and when and where to apply them.
Questions:
Open: Encourage participation and interaction
Closed: Used for confirmation
Direct: Asked of a specific person or group
Indirect: Open to anyone to answer, example: Why would we need to provide xyz.
Leading: Often contains the answer
Factual: Used to confirm the knowledge
Probing: Used to follow up on a response that didn’t provide sufficient detail

Example of expected notes from the meeting with the client and key stakeholders:
Present: Stavros from Tropica, Paula from Teratech, Sam from Teratech
Meeting Time/Location: Meeting was held on 20th of February at 9:45am
Agenda Items/Discussion:
Review of Tropica’s existing network infrastructure
What are the limitations with the existing infrastructure?
Benefits of upgrading to a virtual environment
Scope of the upgrade: example Teratech will responsible for only the functional requirements
only. Non-functional requirements Tropica will have to negotiate separately
Priorities
Budget
Requirements were discussed. Was advised Website and SQL highest priority, FTP second
highest, web and mail proxy lowest priority.
Must be integrated with AD
Removal of old secondary AD server (Windows 2012) is not necessary, just deactivation and
suspending from AD.
Budget is $25,000 (can be any amount)
Needs to be completed within the next 3 months.
Discussed possibility of Linux for web and SQL – advised no
Decisions
It was decided at the meeting to implement the following:
Replace the existing servers with new servers
Upgrade the current version Windows to Windows Server 2019
Upgrade to MSSQL
Virtualisation
Follow up
Teratech will supply the following:
Proposal for the implementation of a virtual ICT environment for Tropica, this proposal will
include software recommendations and costing

Network design
Time frame:
Virtualisation proposal: 3 weeks
Network design: 10 business days
Sample interview questions and answers:
# Criteria Answer
Stavros, IT Manager from Tropica –

Project sponsor/Manager – needs the
project on time and budget. Needs
more efficient systems, needs
Provide a minimum of two key stakeholders scalability, needs to conform to green
and their requirements for this project. initiative
1  What position or role does the Alan or Geoff from Tropica – alternate
stakeholder have in the project? Project sponsors
 What requirements does each
stakeholder have? Paula Lees, IT Manager from Teratech
– Project Lead or Project Manager –
need the project on time and on
budget unless billable changes are
possible
In your own words, identify and provide a

The problem is that the server is
2 summary of the problem described by the
getting out of date, needs updating
client during the consultation.
Must be integrated into the AD
Must be providing DHCP

Provide a minimum of 3 requirements of
Must have Web Server and MSSQL
3 the servers that must be completed to meet
working with migrated data.
their needs.
Web Proxy working for local website
SMTP proxy working for Gmail

Task 1.3
Based on the information provided in the original scenario, the supplied sample feasibility
studies, organisational guidelines (see files in SR1) and information sourced during Task 1.2,
revise and expand your Business Requirements to include the following information:
 A summary of the business requirements
 An analysis of the existing network (Server Infrastructure)
 An assessment of the extent to which virtualisation will be used
 Project definition including business problems, opportunities, scope, objectives and

budget
Document these business requirements in your Tropica Network Report under Business
Requirements using suitable sub-headings.
Make sure you include all your research information sources listed underneath as
References using the APA referencing style.
Summary of the business requirements:
Learners’ answers will vary and should include some of the following.
Overview of Tropica
This should be based on task 1.
Benefits that would be gained from server and virtualization upgrade?
Upgrading of their servers from Server 2012 would be highly beneficial as its support license has
already been extended to 9/10/2018 with extended support available until 10/10/2023 and
Microsoft does not foresee another extension. Microsoft services makes it easy to migrate data,
security, and configurations from Server 2012 legacy.
Tropica could reduce their server’s physical needs if they slowly migrated from their current
generic rack servers to blade server that would allow them to employ a smaller standard size
42RU rack 1869mm height x 600mm Width x 1070mm Depth throughout their IT Infrastructure.
In addition to the blade mounted servers, each rack includes redundant Uninterrupted Power
Supplies, space for cable management, patch panels and network switches where necessary.

Tropica’s existing server infrastructure:
Servers:
Their current servers are currently using Server 2012 and server 2019 and their desktops are
using Windows 10.
They consist of an Active Directory domain controller, mainserver, another member server,
server2012, and the third, winclientvm.
They are all objects in the domain Tropica.
Functionality of the servers:
MainServer hosts:
ADDS
dDNS
server2012 hosts:
IIS, website
MS-SQ database, Northwind
Recommendation of new infrastructure that would benefit Tropica, outlining physical server
infrastructure and inclusion of a new virtualized server.
All Servers should be upgraded from Server 2012 to Server 2019.
Virtualization should be implemented as this would give Tropica a huge advantage in the
current IT market. Add this with the upgraded (blade or rack) server running type 1
hypervisors they will see massive improvements in work that include both employees and
their quality of work.
Tropica will need to purchase Blade Servers and Blade Server Racks. Blade servers also
reduce power requirements and for companies like Tropica that cost of energy adds up very
quickly and some of the upgrade cost will save with this.
In order to fully implement vSphere across Tropica’s IT Infrastructure, I would recommend a

thorough audit be performed of all IT resources, from hardware and software to personnel.

Some new resources that may be required are:
Hardware: Before moving to vSphere ensure all server and network hardware is under warranty.
Any equipment past end of life should be replaced leading up to the migration to ensure the data
centre is running at the highest level
Software: Tropica’s current network management and security software may not integrate with
VMware. Planning should be undertaken to reproduce Tropica’s current network management
system and security policies within VMware vSphere. Plus, new licenses that will be needed.
Personnel: Once implemented the staff will need to be trained in VMware vSphere. This can be
sourced externally or via online courses.
Backups: Before servers are migrated from Oracle Box to ESXi, several backups will need to be
made of these hosts. Dedicated hardware, such as several NAS devices will need to be purchased
to store these backups until the migration is successful. Performing short-term backups to a
public cloud provider such as Amazon AWS or Microsoft Azure may also be an option
Guidelines may include the need to reduce business costs and new green policy to promote
green solutions. They must comply with Government and industry guidelines.
Other guidelines may include the daily backup.
Network Operating system should be Windows Server 2019
Server applications should be IIS, DHCP, MS SQL.
Additional software can be deployment software eg. Web Deploy, Data Migration Assistant
Preferred plan should include:
Backup data from old system
Install new hardware
Install software to new hardware
Migrate data to new system
Test new system
Handover

Part 2: Server & Virtual Network Design
In this part of the assessment you will research and design a network server to meet the
business requirements. This server will make use of virtualisation.
Scenario - Tropica’s current situation

You have been asked to examine the current setup of the Tropica’s servers to assist you in
designing and prototyping the new virtual servers. Currently Tropica has:
 An Active Directory domain controller called Mainserver
 Another member server named Server2012.
Currently Server2012 has:
 IIS web server installed with a website at the default location

 MS-SQL database server installed including a database called Northwind.
You will need to migrate Tropica’s data that is currently stored on the hard drive of
Server2012.
You will also need to include a Windows client machine, called Clientvm, as part of your
design and prototyping.
Mainserver, Server2012 and Clientvm are all objects in the domain tropica.tafe.
The budget for this project is $20,000.
Existing infrastructure:
Their current generic rack mounted servers are using a large amount of physical space, and
high levels of electricity both for each physical rack-mounted unit, operations and for cooling.
This is causing them a rapid increase cost of electricity, which is detrimental to their
organization guidelines that state they are to be proactive in their need to reduce business
costs whilst promoting the use of a sustainable green environment within their business’s
environment.
Servers:
Their current servers are currently using Server 2012 and server 2019 and their desktops are
using Windows 10.

They consist of an Active Directory domain controller, mainserver, another member server,
server2012, and the third, winclientvm.
They are all objects in the domain Tropica.
Functionality of the servers:
MainServer hosts:
ADDS
dDNS
server2012 hosts:
IIS, website
MS-SQ database, Northwind
Schematic of Tropica’s domain:
There is no use of virtualisation currently
A diagram may be a nice option
A table listing the servers and software may be good

Task 2.1
Research and analyse two alternative virtualisation software vendors who offer different
virtualisation scenarios (products). To do this:
 Include a brief background of each vendor
 Provide an overview of each vendor’s Type 1 Virtualisation environment
 Create a relative comparison table for the vendors virtualisation product

summarising the following technical specifications:
o Product’s primary purpose
o System requirements
o Footprint
o Ease of use
o Integration of guest to host
o Client software (if required)
 Include costing information relevant to the business requirements
 Create a risk analysis of the two virtualisation products relevant to the business
requirements
 Discuss the advantages and disadvantages of each of the virtualisation products
 Make a recommendation to Tropica for your chosen vendor’s virtualisation products

along with an explanation of why you have selected them
Document this analysis of different virtualisation products in your Tropica Network Report
under Virtualisation Product Comparison using suitable sub-headings.
References using the APA referencing style. This includes references to any server
specifications or equipment manuals you may reference online
Example of Virtualisation:
VMware
VMware was founded in 1998. It was one of the first companies to successfully create
virtualisation products for an x86 architecture. The company was acquired by EMC in 2003. EMC
was then acquired by Dell in 2015. As a result, VMware is now a subsidiary company of Dell EMC.
VMware offers both Type 1 and Type 2 hypervisor solutions. Their Type 1 solutions are based on
ESXi, a bare-metal hypervisor utilised in data center environments. VMware sells a complete

server virtualisation solution called vSphere which includes ESXi and vCenter management
software. VMware’s Type 2 hypervisor solutions include VMware workstation pro and VMware
workstation player.
Citrix
Citrix is a multinational software company that was founded in 1989. The company offers a
range of virtualisation services such as server, application and desktop virtualisation. Citrix is
regarded as a leader in desktop virtualisation and collaboration services. Recently, Citrix entered
a partnership with Google to provide their services to Google Cloud. Citrix’s Type 1 Hypervisor
and server virtualisation solution is Citrix Hypervisor, formerly known as XenServer. Currently,
Citrix does not offer Type 2 hypervisors as they are focusing on delivering enterprise virtualisation
solutions.
Example of comparison table for the two chosen vendors:

Pros and Cons of VMware and Critrix.

Vendor Recommendation
Based on the above research, I believe it is the best interests of Tropica is to start migrating
their server infrastructure to VMware vSphere whilst maintaining their current internal
servers. This migration will include both Tropica’s internal servers and servers holding client
data. Although vSphere costs significantly more when compared to Citrix Hypervisor, a price
difference of nearly $5,000 per CPU, there are several key points of difference in features
offered by VMware.
These include:
• VMotion Live Migration: Allows you to move a running virtual machine from one server to
another with zero downtime. Citrix mention “a slight disruption or downtime” when using
their live migration features.

• VMware offers significantly higher configuration maximums, which translates in more
scalability, elasticity and efficiency for Tropica IT.
• VMware can handle 128 Virtual CPUs per VM compared to 32 for Citrix
• VMware can handle 768 logical CPUs per host and 1024 Virtual machines per host
compared to 288 and 1000 for Citrix
• Experience: VMware is a leader with a successful track record
• Security: VMware has a solid record in fixing security flaws and responding to incidents. In
contrast, Citrix has been recently breached and mishandled the incident.
• Support: VMware offers 24/7 production support for enterprise clients.
VMware’s robust features combined with high configuration maximums and industry leading
experience makes it a solid choice for Tropica.
Current Physical Requirements
Servers have several requirements to ensure daily operation. Rack type, size, cabling needs,
power needs, layout and cooling are the main physical requirements of running Tropica IT’s
Infrastructure.
Tropica’s current physical IT Server requirements have grown significantly over the past several
years. The size of their large server room is required to accommodate the mounting of their
many generic individual bay rack-mounted servers.
Each of which requires its own power supply, requiring access to multiple power points.
Whilst more modern blade servers offer the benefit of a centralized management console and
that the integrated blade enclosure provides important power, cabling and infrastructure
efficiencies that reduce the size of the area into which they will stored.
When implement together with virtualization both technologies reduce infrastructure by

reclaiming data center and desktop space, improving management, while increasing data
and application visibility and high availability.

According to business forecasts, their current physical layout will accommodate up to another 2
years of growth, after which Tropica IT will need to expand the physical size of their IT
Infrastructure by adding an additional location or expanding their current IT Infrastructure.
Current Cooling Requirements
Tropica IT employs the industry best practice of utilising hot aisle containment to cool the IT
Infrastructure. Hot aisle containment is summarised as enclosing “the hot aisle to collect the IT
equipment’s hot exhaust air, allowing the rest of the room to become a large cold-air supply
plenum. By containing the hot aisle, the hot and cold air streams are separated.”
(Niemann, Brown, & Avelar, 2011)
Advantage/Disadvantage
Learners could use a table for the advantages/disadvantages, which can include:
Rack mount Adv: Discrete servers, multiple redundancies available for parts e.g. power supplies
etc. Cheaper cost for individual server, failure doesn’t cascade
Rack mount disadvantage: takes larger space, requires more power management, more
expensive over all as more server required
Blade Advantage: Smaller footprint, power management in place, more servers per m2,
Blade Disadvantage: heat dissipation can be an issue, less redundant parts, potential for failure
across multiple servers if effecting housing

Task 2.2
Research, analyse and document the data migration requirements of the MS-SQL database
server and IIS web server on Server2012. You may use a PowerShell command or a built-in
utility to help determine this information.
Document this analysis of data migration requirements in your Tropica Network Report
under Data Migration Requirements using suitable sub-headings.
Migration of MS-SQL and IIS Web Server
Document the data migration requirements of a MS-SQL database
Options include:
 Detach Database / Move Files / Attach Database
 Set Database Offline / Move Files / Alter DATABASE MODIFY FILE / Set Online
 Backup / Restore Elsewhere
For more info https://www.mlakartechtalk.com/how-to-move-sql-server-database-files-to-

new-location/
The students’ response could mention Microsoft Data Migration Assistant
Or dmacmd.exe
Or manual export from source server and manual import to target server.
https://docs.microsoft.com/en-us/sql/dma/dma-overview?view=sql-server-ver15
https://docs.microsoft.com/en-us/sql/dma/dma-migrateonpremsql?view=sql-server-ver15
Document the data migration requirements of IIS web site
Download install:
.NET Framework 2.0 SP1 or greater and
Web Deployment Tool (currently 3.6) https://www.iis.net/downloads/microsoft/web-deploy
At cmd prompt, net start msdepsvc
Or at PS prompt, add cmdlets by C:\PS>add-pssnapin WebAdministration

Other option is manual migration via download and upload.
Task 2.3
a) Based on an analysis of the information you have already gathered, including the
business requirements and online research, identify the following requirements for the
Server Design used to host Tropica’s virtual environment:
 Specification required for the server
 Network Operating System (NOS) including version.

Explain your choice of NOS considering the Server Design and technical
requirements
 Network services and their configuration
 Server applications and their configuration
 Security including configuration information
 Redundancy including configuration information
 Operational issues
 Approximate costing
Document this Server Design requirements in your Tropica Network Report under
Server Design using suitable sub-headings.
Operating Systems Examples:
VMware ESXi 6.X (currently 6.7 at time of writing)
Windows Server 2019
Services
Services to be installed:
Active Directory Domain Services
IIS
MS SQL
DHCP

FTP
Costing
Approx costing will be: (made up pricing)
$15000 per server
License
@ $5000 for Windows Server 2019
@ $2000 for ESXi
For task 2.3 a and b see section 2.4

b) Based on the Server Design select two (2) alternative suitable server solutions. Justify
your choices with reference to the required server applications, server features and a
review of hardware and software compatibility. You may present your comparison in a
tabular format along with an explanation.
Make a recommendation to Tropica for your choice of the most suitable server solution.
Explain your reasons for your recommendation.
Document this server selection in your Tropica Network Report under Suitable Server
Selection using suitable sub-headings.
Task 2.4
Based on an analysis of the information you have already gathered, including the business
requirements and online research, produce a network design for the Tropica’s virtual
network including the following:
 A network diagram showing the virtual network, physical network and devices
prepared using network drawing software such as MS Visio
 Operating systems including versions
 IP addresses of critical devices
 Network services and their configuration
 Security including configuration information
 Operational issues
Document this Virtual Network Design in your Tropica Network Report under Virtual
Network Design using suitable sub-headings.
It must include a physical and logical diagram similar to below but should also include a
clientvm and any other items the student thinks in logical

Physical Network Diagram example
Logical Network diagram example
Operating Systems Examples:
VMware ESXi 6.X (currently 6.7 at time of writing) OR Windows Hyper-V
Windows Server 2019
Services
Services to be installed:
Active Directory Domain Services
IIS
MS SQL
DHCP
FTP
IP Addresses
192.168. XX.1 Gateway
192.168. XX.3 Managed Switch
192.168. XX.5 Primary AD server
192.168. XX.10 Secondary AD server
192.168. XX. 12 IIS/Web Server/DHCP/FTP
192.168. XX.25-225 DHCP range
Configuration Information
Servers will need static IP addresses
Username/Passwords may need to be documented

Samples of Network Diagram:
Physical Diagram:

Logical Network diagram example

Task 2.5
Based on an analysis of the information you have already gathered, including the business
requirements, online research, and virtual Server Design produce a budget for the Tropica’s
server and virtual network including the following:
 Identification of all required resources and technology including final costings
 Confirmation that the final total cost is within budget
Document these resources and costings in your Tropica Network Report under Resources &
Budget using suitable sub-headings.
Deployment Plan
This is the steps that will be taken.
Sample plan below:
The agreed steps will be:
1. Create three new virtual machines, one from each of the three virtual hard drives
named mainservervm, server12vm and winclientvm.
2. Start the first two virtual machines, and the third as required.
3. Confirm they consist of an Active Directory domain controller called mainserver,

another member server named server2012, and third called winclient.
4. Confirm that they are all objects in the Tropica domain.
5. Server2012 has IIS and MS-SQL installed. IIS has a website at the default location and
MS-SQL has a database called Northwind installed
6. Create a new virtual machine named DC2svr19vm using an appropriate amount of

RAM, and CPUs, with two dynamic virtual hard drives, each of 120 GB. Use this new
virtual machine to install a new Windows datacenter server with a GUI 2019 from an
ISO file.
7. This computer is to be called DC2svr19XX. This should be added to the Tropica

domain as a member server.
8. You are to create a server operator in the domain Tropica, called ContractorXX.

9. Logout as Administrator and login as ContractorXX. Bearing in mind the principle of
least privilege, all further work is to be completed as the user ContractorXX as is
possible.
10. After starting these machines, ensure they are all functioning correctly, are in the
same network and can communicate with each other. If any errors are detected, they
should be diagnosed using appropriate troubleshooting tools and corrected as
required.
11. Create a snapshot for each of these machines so that you can roll back to the current
settings.
12. Using server12, create a backup of the data in webserver and the database called
Northwind as well a backup of its system state on the mainserver
13. A connection to the Internet should be added to this new server
14. Windows updates should be set to automatic.
15. Windows Update should be configured to update Server 2019, IIS and MSSQL
updates.
16. Download and install Microsoft MS-SQL express2017 and the latest version of the
management studio.
17. Microsoft IIS should be installed.
18. The Northwind database should be migrated from Server2012, as well as the data for
the webserver, using appropriate tools
19. Server2012 should be disabled (but not deleted) in Active Directory.
20. Server2012 should be shut down. A backup of this virtual server is to be stored on
your desktop.
21. After adding the ADDS role, promote DC2svr19 server to be an additional domain
controller.
22. Configure the IIS proxy/rewrite
23. Also add the feature that enables the mail feature.
24. Configure the SMTP Smart Host
25. Add a DHCP server to DC2sver19, with mainserver as the DNS server and sufficient IP
addresses for a network with 200 DHCP clients.

Task 2.6
Based on your Virtual Network Design prepare a working prototype of the Tropica’s virtual
network using Cisco Packet Tracer software.
Review your prototype and update the Virtual Network Design in your Tropica Network
Report accordingly.
Save your prototype as Tropica_virtual_network_yourname.pkt where yourname is your

full name.
To be supplied by learners

Task 2.7
to this session.
Scenario – Meeting with client - Server and Virtual Network Design

You have developed your server and Virtual Network Design and now need to meet with the
Tropica client representative to provide your report, gain approval for you proposed
preferred plan and sign-off for this stage.
Attendees to this meeting will include Stavros Popov, the IT Manager at Tropica. The
agenda for this meeting is as follows:
1) Confirmation of NOS, server applications and Server Design

2) Proposed preferred plan
3) Resources required
4) Recommendations from the client
5) Sign-off for Server and Virtual Network Design
You can assume that Stavros has a very high level of IT technical knowledge. Stavros is very
familiar with the existing and planned network.
It is important that you keep notes during this meeting as you will need this information to
student or industry representative, to play the role of the Stavros Popov, the IT Manager at
Tropica.
Final Check list

Having completed the tasks in Part 2 in which you documented your future prototypes at
Teratech you now need authorisation to continue.
You must have a meeting with the client to:
Confirm Tropica requirements and provide the reports including:
Detailed documentation of the design and configuration of network services, server

applications, features and redundancy
Analyse and document data migration requirements
Advise Tropica of any site-specific WHS safety requirements, processes and procedures
Confirm and obtain server applications and features
Review hardware and software to ensure compatibility
Obtain approval for your design and deployment
Notify client to arrange site access, discuss when work will start and potential downtime
associated with the work
You must receive permission to continue (signoff) by the end of the meeting.
Sign off document
I, <Tropica representative e.g. Stavros> agree that the project <Project Name – e.g.
Cl_AdvServer> is ready to commence.
We have discussed and agreed to the requirements as detailed in the meeting.
Signed: ______________
Date: ______________

# Criteria Answer
Personnel was Paula (TeraTech IT

Manager), Stavros (Tropica IT
Provide a summary of the report to the Manager), Maria Fernandez (Tropica
1 Accountant), Alan (CEO of Tropica)
appropriate personnel.
Summary should include considerations
for server options, software etc.
Advise the client of the requirements

and how it meets them.
Demonstrate prototype design and how it
2 EG – Will include all functionality etc
conforms to the business requirements
FTP, HTTP, SQL, DHCP, will meet green
guidelines etc.
Server applications must be confirmed

Confirm and obtain server applications including SQL server version.
3
and features Windows server version must be at
least 2019.
WHS issues will be looked at by Stavros

4 Advised WHS issues and ensure the site meets
requirements.
Organise access to site, date and advise

Date and time : Day Month Year
downtime
Approval received from Stavros and

Alan.
5 Obtain approval to commence
Approval cannot be received from
Paula or Maria.
Client Meeting Observation Checklist

To be completed by the assessor
Assessor Name: Date:

During the consultation did the learner: Comment
Use active listening skills to identify Used active listening with

Yes □
information and confirm, clarify or revise clarifying questions, repeating
understanding No □ and confirming information.
Asked questions to confirm

understanding.
Uses observational and questioning skills to Clarified points

Yes □
identify information and confirm, clarify or Observed answers and body
revise understanding No □ language.
Used open and closed

questions.
Language used was of a level

of the person asking – ie
Responds to client questions using suitable Yes □ technical for technical
language. personnel.
No □
Was professional without
being too familiar.
Confirmed requirements with

Articulates requirements clearly and
Yes □ point form and allowed for
distinctively, using technical language
tech language with
appropriate to audience and environment No □
explanation.
Participated in verbal exchange of Yes □ Ideas were exchanged with

ideas/solutions scenarios considered.
No □
Personnel addressed were
Yes □
Addresses key personnel Stavros, Alan, Maria and
No □ Paula.
Personnel addressed were

Liaise with appropriate person to obtain Yes □
Stavros, Alan, Maria and
approval for plans with any recommendations
No □ Paula.

Yes □ Design was described,
Confirm network operating system, server
operating system, servers and
applications and server design with client No □ applications are confirmed.
Yes □ Vendor was discussed with X

Determine and confirm the product and server confirmed.
vendor architecture and equipment
No □
Spec’s were discussed and
specification confirmed X RAM and HDD
space
Yes □ Personnel were Stavros and

Paula.
No □
Downloads are from Microsoft
Obtain server applications and features from
evaluation centre for Server
appropriate personnel
2019, MS website for SQL
server, web deploy and
migration assistant.
Yes □ WHS issues were discussed

with Stavros and Paula.
Identify safety hazards and implement risk No □
Measures to test and tag
control measures in consultation with
were confirmed and only
appropriate personnel
tagged equipment will be
provided
Yes □ Coordination with Stavros and

Consult appropriate personnel to ensure the
Paula done. Any extra staff
task is coordinated effectively with others No □ from Tropica will be available
involved at the worksite
(other students) if required.
Yes □ Site access arranged. Assessor

Discuss with the client to arrange site access must advise date when tasks
No □ due at this stage.


STEP #
2.7.1. Provide brief report to  Material is written in clear concise

manner
appropriate person of
 Technical terms used appropriately
proposed preferred plan
and when needed
and describe resources  Spelling/ grammar/ layout
required appropriate for content
 Content matches needs of target
audience
 Include specific details where
required
2.7.2. Liaise with appropriate  Able to gather information relating
to desktop apps and features
person to obtain approval
 Asks questions which elicits this
for plans with any
information
recommendations  Able to reflect back understanding
to pass on information
2.7.3. Obtain client sign-off for  Review functionality with subject
matter expert
the design report
 Communicate effectively the client
that all the outcomes have been
accomplished
2.7.4.  Confirm network  Communicate effectively with the
design team that the OS, server and
operating system, server
applications meet the client’s
applications and Server expectation.
Design with client  Contact vendor to obtain accurate
 Obtain server specifications about server’s technical
applications and features requirements.
from appropriate

STEP #
personnel
 Eye contact
 Note taking
clarify or revise
understanding  Used closed questions to confirm
 Uses listening and client understanding and
questioning techniques authorisation
 Terminology used is correct and

relevant to task
clearly and distinctively,  Terminology is explained when
appropriate to audience  Responds with appropriate and
 Material is written in clear concise
requirements using  Technical terms used appropriately
audience and  Spelling/ grammar/ layout
environment
specific language suitable  Include specific details where

Part 3: Server installation preparation
In this part of the assessment your will prepare for the installation of the server including the
virtual network.
Task 3.1
Based on your Server Design and Virtual Network Design, create and document a
Deployment Plan for the Tropica network as part of the quality assurance process. In the
Deployment Plan you need to:
1. Review your Server Design and Virtual Network Design including any required
installation options.
2. Prepare a detailed task list which specifies stages, work required and sequence. This
will be used as an installation checklist
3. Ensure that you consider WH&S as per the enterprise workplace health and safety
(WH&S) processes and procedures contained in the IT WH&S Compliance checklist
(IT_WH&S_Compliance_checklist.pdf). This includes ensuring that all worker’s
obligations are met as per the current NSW work health and safety legislation
Document this Deployment Plan in your Tropica Network Report under Deployment Plan
using suitable sub-headings and tables.
specifications or equipment manuals you may reference online.
Before starting the installation, you must ensure backups are taken for data redundancy
purposes.
Backup the virtual machines you have been provided as a first redundancy step and then
backup the data you will need to migrate.
Store the backups on your desktop or removable drive with your name or number appended
with XX Eg mainserver becomes mainserverXX or mainserverTOM
Students answers will vary and should include some of the following.
Backup needs to be taken.

Part 3 Task 1 – Observation Checklist
To be completed by the assessor
Assessor Name: Date:
During the practical did the learner: Comment
Backup the web server as described in data Yes □ Backup was taken using zip
migration plan format and stored on USB
No □
Backup the SQL server data as described in Yes □ SQL server backup taken and
data migration plan stored on USB
No □
Yes □
Save data to location for later use USB labelled and stored
No □

Task 3.2
Scenario
Although Teratech is designing and installing the new server and virtual network, ultimately
it will be Tropica support staff who will be responsible for ongoing maintenance of the
network. This may include adjusting configuration settings on the server, adjusting
configuration settings the virtual network environment, or rebuilding the server should there
be a hardware failure.
With this in mind you have been asked by Paula Lee, Manager of the Infrastructure Division
and your manager, to identify and analyse the training requirements for the Tropica support
staff.
Based on your Server Design, Virtual Network Design and the business requirements,
analyse and document the education and training requirements for the Tropica network
support staff. In the training requirements you need to:
1. Describe each of the areas in which Tropica network support staff require training
2. Ensure that you include training relating to WH&S as per the enterprise workplace
health and safety (WH&S) processes and procedures contained in the IT WH&S
Compliance checklist (IT_WH&S_Compliance_checklist.pdf). This includes ensuring
that all worker’s obligations are met as per the current NSW work health and safety
legislation
Document these training requirements in your Tropica Network Report under Training
Requirements using suitable sub-headings and tables.
This will vary depending on the learner’s design.
Support staff will require training in the following areas:
 Managing a virtual environment this will include:
 Installing and upgrading a hypervisor either ESXi or Hyper-V
 Management either vCenter or Microsoft’s Virtualisation management

 Managing Virtual switches
 vMotion either VMware or Microsoft
 Network attached storage, iSCSI
Electrical
The risk of death or injury from electricity is strongly linked to where and how it is used
For example, the risks are generally higher if it is used:
Electrical equipment is especially vulnerable to damage, such as exposed wires or when it is

placed in a damp environment which can cause it to become wet and be vulnerable and an
electrical fault can develop.
Extension leads, cables particularly those connected to equipment that is frequently moved,
can suffer similar problems.
Recommendation:
Perform annual audit in which all electrical equipment including plugs and sockets, electrical
connections and the cable’s themselves are checked and tagged.
https://www.safeworkaustralia.gov.au/electrical-safety
Safety
These are hazards that create unsafe working conditions. For example, exposed wires or a
damaged carpet might result in a tripping hazard. Physical hazards are environmental
factors that can harm an employee without necessarily touching them, including noise,
obstructions of fire exits, trailing wires and cables.
Recommendation:
Practise better housekeeping and routinely carry out a risk assessment of the business’s
premises.
Businesses should always try to keep the premises tidy and free from obstructions. Ensure
they don’t block any fire exits, cut out switches, and other things that you may need in case

of emergency. Avoid the need for trailing cables by conducting activities closer to the plug
socket. They should also maintain a tidy and clutter-free work area at all times.
https://www.highspeedtraining.co.uk/hub/hazards-in-the-workplace/
Manual Handling
A Manual handing task refers to a task that requires a person to lift, lower, push, pull, carry
or otherwise move, hold or restrain any person, animal or thing involving factors that stress
the body.
If these are allowed to be done in a work environment without occupational health concerns,
they can become hazardous to the individual.
Recommendation:
Perform an annual manual handling risk assessment or manual tasks audit. The purpose of

a manual handling risk assessment is to identify any physical or environment hazards which
put workers at a greater risk of sustaining a musculoskeletal or manual handling injury.
Educate workers against these types of injuries and look for preventative ways to reduce any
injuries.
Such as the requirement for the use of trollies to carry any heavy objects ie: Servers
http://workplaceohs.com.au/legislation/nsw-legislation

Task 3.3
Develop a detailed Test Plan to ensure that the system meets business requirements,
performance standards, benchmarks and quality expectations.
Develop test cases, including required resources and network impact, to test each of the
following:
 Virtual server integration
 Network impact and connectivity
 Resource benchmarks and performance monitoring
 The operating system is working as expected
 Applications are installed and working properly
 Data has been migrated properly and is intact
 Firewall and security is correctly configured
 System is up to date
You will need to refer to online vendor and technical specifications when preparing your test
cases.
Document this Test Plan in your Tropica Network Report under Test Plan using suitable sub-
headings and tables.
Students should submit their Test Plan in their Tropica Network Report under Test Plan using
suitable sub-headings and tables.
Assessor should be looking for inclusion of the following in the documentation:
 Development of a detailed Test Plan that ensures that the proposed system meets
business requirements, performance standards, benchmarks and quality expectations
 Student should refer to online vendor and technical specifications when developing
and preparing test cases.
 Test cases should include required resources and network impact, to test each of the
bullet points listed above:
o Virtual server integration
o Network impact and connectivity
o Resource benchmarks and performance monitoring
o The operating system is working as expected

o Applications are installed and working properly
o Data has been migrated properly and is intact
o Firewall and security is correctly configured
o System is up to date
 Research information sources listed as References using the APA referencing style,
includes references to any server specifications or equipment manuals you may
reference online
 Presented in a clear and concise manner

Task 3.4
to this session.
Scenario – Meeting with client – Installation preparation

You have developed your Server and Virtual Network Design and this has been approved by
Tropica’s senior management. You now need to prepare for the installation of the server in
the workplace.
1) WH&S requirements
2) Proposed Deployment Plan including down times
3) Site access
You can assume that both Stavros has a very high level of IT technical knowledge. Stavros is
very familiar with the existing and planned network.
Tropica.
See task 3.2 for guidelines:


STEP #
3.4.1. Prepare for work in line  Able to adjust monitoring security

settings as per requirements
with site-specific safety
 Recognises need to be accountable
requirements and
for work done and work practices
enterprise work health and  Recognises need to be transparent
safety (WHS) processes and in action undertaken. Logs will
procedures provide evidence of this
3.4.2. Identify safety hazards and  Able to work whilst adhering to

WHS requirements in network (lab)
implement risk control
environment e.g. uses PPE. Keeps
measures in consultation
workplace tidy and organised
with appropriate personnel  Able to adjust monitoring security
settings as per requirements
 Recognises need to be accountable
for work done and work practices
 Recognises need to be transparent
in action undertaken. Logs will
provide evidence of this
3.4.3. Follow work health and  Follow WHS procedures
 Identifier areas requiring planning
safety (WHS) and
before undertaking task
environmental
 Prepares materials to document
requirements according to planning
plan and manufacturer’s  Materials reflect current work
specifications situation and are developed using
previous experience
 Plans to determine O/S

STEP #
requirements in a logical manner

3.4.4.  Notify client
manner
 Notify customer to  Technical terms used appropriately
arrange site access and when needed
 Spelling/ grammar/ layout
audience
required
 Oral communication is clear and
concise
3.4.5. Advise user group of  Communicates to client info
relating to deployment times and
deployment and potential
downtimes
down times
 Recognises that this impacts
business and must be planned
3.4.6. Consult appropriate See 3.4.5
personnel to ensure the
task is coordinated relevant to task
effectively with others  Terminology is explained when
involved at the worksite. requested
 Responds with appropriate and
relevant information
 Eye contact
 Note taking
clarify or revise
understanding  Used closed questions to confirm
 Uses listening and client understanding and
questioning techniques authorisation

relevant to task

STEP #
relevant information
and environment
environment  Content matches needs of target

Task 3.5
Scenario
After meeting with the client, Teratech wants you to prepare a WH&S (Work, Health and
Safety) statement for the client, Tropica, before you commence the installation of the
servers.
This WH&S Statement will give Tropica an overview of the WH&S risks, associated with the
installation of the server, and how these risks will be mitigated.
Prepare a WH&S Statement for the client Tropica including the following:
1) An overview of any potential risks associated with the following WH&S areas:
a. Electrical safety
b. Manual handling of equipment
c. Personal safety.
2) Recommendations on site specific processes and procedures for how Tropica staff
might minimise or eliminate any of these hazards, in advance of your installation.
Ensure that your risk assessment is based on current Federal and State laws and regulations.
Check that your WH&S statement is in line with site specific safety requirements and
enterprise workplace health and safety (WH&S) processes and procedures contained in the
IT WH&S Compliance checklist (IT_WH&S_Compliance_checklist.pdf) supplied to you by
Teratech. This includes ensuring that all worker’s obligations are met as per the current NSW
work health and safety legislation.
Document this WH&S Statement in your Tropica Network Report under WH&S Statement
using suitable sub-headings.
Electrical
The risk of death or injury from electricity is strongly linked to where and how it is used
For example, the risks are generally higher if it is used:

Electrical equipment is especially vulnerable to damage, such as exposed wires or when it is
placed in a damp environment which can cause it to become wet and be vulnerable and an
electrical fault can develop.
Extension leads, cables particularly those connected to equipment that is frequently moved,
can suffer similar problems.
Recommendation:
Perform annual audit in which all electrical equipment including plugs and sockets, electrical
connections and the cable’s themselves are checked and tagged.
https://www.safeworkaustralia.gov.au/electrical-safety
Safey
These are hazards that create unsafe working conditions. For example, exposed wires or a
damaged carpet might result in a tripping hazard. Physical hazards are environmental
factors that can harm an employee without necessarily touching them, including noise,
obstructions of fire exits, trailing wires and cables.
Recommendation:
Practise better housekeeping and routinely carry out a risk assessment of the business’s
premises.
Businesses should always try to keep the premises tidy and free from obstructions. Ensure
they don’t block any fire exits, cut out switches, and other things that you may need in case
of emergency. Avoid the need for trailing cables by conducting activities closer to the plug
socket. They should also maintain a tidy and clutter-free work area at all times.
https://www.highspeedtraining.co.uk/hub/hazards-in-the-workplace/
Manual Handling
A Manual handing task refers to a task that requires a person to lift, lower, push, pull, carry
or otherwise move, hold or restrain any person, animal or thing involving factors that stress
the body.
If these are allowed to be done in a work environment without occupational health concerns,
they can become hazardous to the individual.

Recommendation:
Perform an annual manual handling risk assessment or manual tasks audit. The purpose of

a manual handling risk assessment is to identify any physical or environment hazards which
put workers at a greater risk of sustaining a musculoskeletal or manual handling injury.
Educate workers against these types of injuries and look for preventative ways to reduce any
injuries.
Such as the requirement for the use of trollies to carry any heavy objects ie: Servers
http://workplaceohs.com.au/legislation/nsw-legislation

Part 4: Server installation
In this part of the assessment you will be required to install the servers and document any
changes.
Virtual Machines
To assist you in developing your design and prototype you have been supplied with 3 virtual
machines Mainserver, Server2012 and Clientvm. These will need to be installed in a virtual
environment using the virtualisation software provided by your assessor.
Task 4.1
To prepare for the server installation, and to follow Teratech Data Backup Policy
(Data_Backup_Policy.pdf), you must ensure backups are taken as follows. This will enable
restoration capability in the event of a disaster:
1) Backup the supplied virtual machines.

Store the backups on your removable drive with your full name at the end
i.e. Mainserver_yourname, Server2012_yourname, Clientvm_yourname

where yourname is your full name.
2) Backup the local data you need to migrate, as described in the Data Migration
Requirements (see Task 2.2) and again save this to your removable drive.
Log your actions. Include your screen shots below along with a description of your actions.
Verify that the learner’s installation is fully functional as per their design.
Assessor should be looking for screenshots and related notes that shows the following:
 Successful backup of VM Servers (Mainserver_yourname, Server2012_yourname,

Clientvm_yourname) on removable drive
 Successful backup of local data that needs to be migrated on removable drive
 Student has followed relevant naming conventions as per the Teratech Data
Backup Policy (Data_Backup_Policy.pdf)

Task 4.2
Follow your Deployment Plan (see Task 3.1) to install and configure the Tropica server as per
the technical requirements and functional specifications. This includes:
 Following WH&S requirements as per the WH&S Statement (see task 3.5)
 Ensuring you are using the relevant operating systems
 Applying any patches to the operating systems to ensure maximum security and
reliability
 Ensuring update services are configured to provide automatic updates for operating
system
 Ensuring you are applying the requested applications, additional tools or third party
software as specified in design
 Configuring applications
 Applying any patches to the applications to ensure maximum security and reliability
 Ensuring update services are configured to provide automatic updates for

applications
 Configuring network services including:
o domain name system (DNS)
o dynamic host configuration protocol (DHCP)
o web and proxy mail
o file transfer protocol (FTP)
o firewall
 Implementing the security design to prevent unauthorised access to system
 Restoring any local data as per the Teratech Data Backup Policy
(Data_Backup_Policy.pdf) and Data Migration Requirements (see Task 2.2)
 Reconnecting and reconfiguring any connectivity devices such as printers
 Cleaning-up and restoring the worksite -

To provide evidence of this action take a photo of the clean worksite and include this,
along with a description, in the box below along with your other screen shots and
descriptions.

When troubleshooting any server or network failures ensure that you log any tools and
techniques you use to diagnose and correct server problems. You may refer to any vendor
and technical specifications.
 Successful application of patches to the operating systems (OS) and applications

(Apps)
 Configuration of update services to show provision of automatic O/S and App

updates
 Application and configuration of the requested applications, additional tools or

third party software as specified in design
 Successful configuration of all relevant network services, including:
o DNS
o DHCP
o Web & Proxy Mail
o FTP
o Firewall
 Implementation of security to prevent unauthorised access (may be included as

part of firewall/FTP/etc. configuration)
 Reconnection and reconfiguration of relevant connectivity devices (printers, etc.)
 Logging of any troubleshooting or diagnostic techniques required to produce a

functioning system
 Photos of before and after clean-up of site, showing a clean worksite (suitable
installation of all devices with none left in haphazard or disorderly manner, removal
of unused cables and equipment, removal of all tools, removal of
packaging/cardboard/plastic, removal of any food/drinks)

Task 4.3
Test the server for benchmarking against the client specification and requirements according
to the Test Plan (see Task 3.3) and record the outcomes.
As you progress ensure that you analyse any error reports or results and make changes as
required. Ensure that you test any required changes or additions. You should also validate
changes or additions against specifications to ensure you are still meeting the system
requirements.
When troubleshooting any server or network failures ensure that you log any tools and
techniques you use to diagnose and correct server problems. You may refer to any vendor
and technical specifications.
Record the outcome of your testing, including all specific numerical data, in your Tropica
Network Report under Test Results using suitable sub-headings and tables. See also Task
4.5.
 Benchmark testing of the server against the client specification and requirements
 Inclusions of errors (messages, indications, etc.), troubleshooting steps taken (tools,

techniques, etc.), and changes taken to rectify
 Outcome of all testing showing positive results for fixing issues
o This will then be included in a more formal way in the Tropica Network
Report under Test Results (see Task 4.5)
Task 4.4
Scenario
During network monitoring you have been notified that a Tropica worker is unable to
connect to the network. He is getting an error message indicating that there is an IP conflict
(duplicate address) with a printer in the client network. The printer has an IP address ending
in …XX.115.
You recognise that you need to make a configuration change to DHCP so that error no longer
occurs, i.e. the address 192.168.XX.115 is no longer to be issued by your DHCP server.

Make the required changes so that the DHCP server no longer issues the IP address ending …
XX.115. Test and validate the required changes or additions against the above specification
to ensure the problem has been resolved.
When troubleshooting ensure that you log any tools and techniques you use to diagnose and
correct server problems.
Record the outcome of your testing in your Tropica Network Report under Test Results
using suitable sub-headings and tables. See also Task 4.5.
 Error message indication problem with printer (duplicate IP address)
 Configuration changes made to DHCP required to rectify the error(s) including

ensuring IP ending in x.x.x.115 is no longer issued and use of any related
tools/techniques
 Outcome of all testing showing positive results for fixing the DHCP issues
o This will then be included in a more formal way in the Tropica Network
Report under Test Results (see Task 4.5)
Task 4.5
After testing is completed, and all troubleshooting and changes have been done, you must
document the changes and update the relevant sections in your Tropica Network Report.
You must ensure that the problems detected in Tasks 4.3 and 4.4 are clearly identified and
the changes made to the relevant specification in your Tropica Network Report.
Revision history and version numbering must be updated.
This will depend on the learner’s working solution, so assessor should use their judgement to
ensure that the changes students make reflect their design process.
All relevant sections in the Tropica Network Report document should be updated to include
any changes or additions.
Outcome of all testing showing positive results for fixing issues, specifically including DHCP,
should be reported in the Tropica Network Report under Test Results section.

Outcomes from tasks 4.3 and 4.4 (DHCP) must be clearly identified and the changes made to
the relevant specification should be reported and documented.
Revision history and version numbering must be updated according to guidelines.

Part 5 Finalise work
In this part of the assessment you will complete tasks to finalise the work including providing
user documentation, providing your final report, notification of the network status, ensuring
that all clean-up and restoration has been completed and meeting with the client to ensure
that the project is completed to the clients satisfaction.
Task 5.1
Scenario
You have been asked to supply user documentation for Tropica to assist them in the
operational changes required in maintaining the server's virtual network. The
documentation needs to include all required configuration information along with
instructions of how and where to enter the required values in the virtualisation software.
The document does not need to include instructions for installing the virtualisation software.
Prepare the user documentation for the Tropica Server's Virtual Network. Your document
should include screen shots along with instructional text. It will be aimed at the Tropica's IT
Manager and may therefore include highly technical information. It must however still be
presented in a clear and concise manner.
Use the Teratech Documentation template (Teratech_Documentation_template.docx)

when preparing your documentation.
Saved your user documentation as Tropica_Server_User_Documentation_yourname.docx.
Student should submit user documentation designed to assist Tropica with operational
changes required in maintaining the server's virtual network (Filename =
Tropica_Server_User_Documentation_yourname.docx).
Assessor should be looking for inclusion of the following in the documentation:
 all required configuration information and values
 instructions of how and where to enter the required values in the virtualisation
software and the server's virtual network
 makes use of the Teratech Documentation template
(Teratech_Documentation_template.docx)
 presented in a clear and concise manner
 language is aimed at a technical level suitable for an IT Manager (should not explain
basic concepts, can include high-level technical information)
 saved and stored according to conventions

 does not need to include instructions for installing the virtualisation software itself
Task 5.2
Before you submit your Tropica Network Report you must check that all the following
information has been completed. This includes:
Assessor should confirm all listed sections and information are included in the document.
1) Business Requirements
2) Server & Virtual Network Design
a. Virtualisation Product Comparison
b. Data Migration Requirements
c. Server Design
d. Suitable Server Selection
e. Virtual Network Design
f. Resources & Budget
3) Network Installation Preparation
a. Deployment Plan
b. WH&S Statement
c. Test Plan
4) Network Installation
a. Test Results

Task 5.3
you through the role play process. Please refer to following Observation Checklist 4 and
Assessment checklist below to help prepare yourself for this task.
to this session.
Scenario – Final meeting with client

You have completed the installation of the Tropica virtual server and all clean-up activities.
You now need to meet the Tropica client representative to finalise the project and gain
signoff.
1) Confirmation of clean and tidy work site

2) Server status
3) Final Report submission
4) Client Sign off
You can assume that Stavros has a very high level of IT technical knowledge and is very
familiar with the network.
Tropica.
Present: Stavros from Tropica, Paula from Teratech, Sam from Teratech
Meeting Time/Location: Meeting was held on 31st of Flurbury at 9:45am
Agenda Items/Discussion

Documents were discussed and provided
Server and network configuration and status discussed and confirmed
Requirements were checked and confirmed complete
Signoff received
Decisions
Sign off was received
Follow up
Meeting minutes and signoff to be sent to Tropica for confirmation.


STEP #
 Follows directions of Line manager in
5.3.1. Clean up & restore
cleaning up the site (this will depend
worksite to client’s on the state in which the site is left)
satisfaction but could include direction to remove
items and tidy up mess
 Able to restore folders and files to
different location or same location
 Carefully checks for correctness of
restore
 Documents results correctly in
Restore Log
5.3.2.  Notify of server status  Communicates to client info
relating to deployment times and
 Notify of network status
server status
 Recognises network status impacts
business and must be planned if the
network is down
5.3.3. Complete client report  See 5.3.2

manner
 Technical terms used appropriately
and when needed
 Spelling/ grammar/ layout
audience
required


STEP #
5.3.4.  Secure sign-off from  Review functionality with subject

matter expert. This could include
appropriate person
proving that the system can boot and
 Notify client and obtain the virtual machines are operable.
sign off  Communicate effectively with the
client that all the outcomes have been
accomplished. This could involve a
verbal statement asking for the
person to confirm that everything has
been completed to their satisfaction
and a response in agreement. (similar
to the way a phone call with tech
support works)
5.3.5.  Uses active listening,  Eye contact
 Note taking
observational and
 Nonverbal responses
questioning techniques in
 Verbal clarification (sounds)
clarify or revise  Used open questions to elicit
understanding information from client
 Uses listening and  Used closed questions to confirm
questioning techniques client understanding and
authorisation

relevant to task
environment

Assessment checklist
The following checklist will be used by your assessor to mark your performance against the
assessment criteria. Use this checklist to understand what skills and/or knowledge you need
to demonstrate in your submission. All the criteria described in the Assessment Checklist
must be met. The assessor may ask questions after the task has been submitted.
Table 6 Assessment Checklist
STEP # Instructions S U/S Assessor Comments
6.1.1. Selects the appropriate form,  Selects appropriate form, channel

and mode of communication such as
channel and mode of
meeting and professional tone
communication for a specific
 Selected as above meets the
purpose relevant to own role specific purpose of the role.
6.1.2. Selects and uses appropriate  Selects and uses conventions and
protocols as per business practice of
conventions and protocols
the organisation
when communicating with
 Use appropriate professional
stakeholders in a range of work language when articulating the issues
contexts  Direct the communication to the
correct parties
6.1.3. Considers purpose and  Identify the outcomes of the work-
related actions
possible actions to be taken as
 Communicate with the people
a result of any work-related
responsible to resolve the problems if
communication required
 Time table updates if required
6.1.4. Recognises importance of  Content matches needs of target
audience
taking audience, purpose and
contextual factors into account
required
when making decisions about
what to communicate with
whom and why


CL AdvServer MG Pro 2of2

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

CL AdvServer MG Pro 2of2

Uploaded by

Copyright:

Available Formats

Project assessment

Qualification/Course code, name and release number

Unit codes, name and release number

ICTTEN514 - Install, configure and test a network server (1)

ICTSUS501 - Implement server virtualisation for a sustainable ICT system (1)

Document title: Cl_AdvServer_MG_Pro_2of2 Page 1 of 75

For queries, please contact:

SkillsPoint Technology and Business Services

© 2020 TAFE NSW, Sydney

Document title: Cl_AdvServer_MG_Pro_2of2 Page 2 of 75

Assessment details Instructions

 Plan to implement server virtualisation

 Design virtual server specification

 Install virtual server

 Integrate and test virtual server

 Complete work and document activities

 Plan and design network servers to meet business

 Prepare for network server installation

 Build and configure the servers according to design

 Test and reconfigure network servers

 Complete and document network design and installation

 Prepare to install a server

 Install and configure the server

 Test server and reconfigure the network

 Complete documentation and clean worksite

Model answers, sample responses or a criteria for each question

Use these to support your judgement when determining a

Document title: Cl_AdvServer_MG_Pro_2of2 Page 3 of 75

This assessment is in five parts:

3. Server installation preparation

 Observation Checklist 1,2,3,4

This assessment is supported by the following:

The student’s response to each question must contain the

Complete the assessment feedback to the student and ensure

Assessors will need to make a judgement call as to whether each

Document title: Cl_AdvServer_MG_Pro_2of2 Page 4 of 75

answer/response meets the criteria based upon the:

What the assessor Computers with required software including:

 Screen capture application

 Network diagram drawing software such as Microsoft

Document title: Cl_AdvServer_MG_Pro_2of2 Page 5 of 75

Site, where server installation may be conducted, which uses:

 Workstations able to run up to 3 virtual machines at the

 Virtualisation software (VirtualBox is recommended)

 Virtual Networked LAN computers, cabling, switch

 Virtual WAN service point of presence

 Server diagnostic software

Site Related Documentation

 Tropica Project Scenario - Tropica_Project_Scenario.pdf

 Relevant regulatory documentation, server specifications,

 IT WH&S Compliance checklist -

 Current NSW work health and safety legislation -

 Teratech Data Backup Policy - Data_Backup_Policy.pdf

 Learner’s Log book template -

 Teratech Report template -

 Teratech Documentation template -

Document title: Cl_AdvServer_MG_Pro_2of2 Page 6 of 75

 Sample feasibility studies relevant to this assessment are

o Making the Business Case for Virtualization A guide for

o University of California, Santa Cruz, Server

Due date and time Indicative time to complete: 9 hours

Assessment In accordance with the TAFE NSW policy Manage Assessment

If you would like to request a review of your results or if you have