Overall Positive Token Top 5 Positive Token

Sr. No. Words Frequency Polarity Sr. No. Words Frequency Polarity
1 Care 489 0.49 1 Care 489 0.49
2 Support 454 0.4 2 Support 454 0.4
3 Thanks 109 0.44 3 Thanks 109 0.44
4 Kind 88 0.53 4 Help 189 0.4
5 Value 37 0.34 5 Please 191 0.32
6 Comfort 29 0.36
7 Help 189 0.4
Top 5 P os i ti ve Toke n F re que ncy
8 Please 191 0.32
9 Hope 30 0.44 13%
10 Profit 26 0.44
11 Resolve 25 0.38 34%
13%
12 hand 23 0.49
13 Satisfaction 22 0.44 8%
14 Credit 90 0.38
15 Trust 65 0.51 32%

1 Care 2 Support 3 Thanks 4 Help 5 Please

 Overall Negative Tokens
Sr. No. Words Frequency
1 Problem 244
2 Fraud 153
3 Cheat 70
4 Mistake 65
5 Delay 45
6 Inconvinence 19
7 Waste 50
re que ncy
8 Complain 27
9 Shock 22
10 Hell 21
% 11 Fool 20
12 Doubt 19
13 Rude 16
14 Penalty 25
15 Loss 33

4 Help 5 Please

Overall Female Positive

Sr. No.
1
2
3
4
5
Observed Expected (obs-exp)^2
270.27 1860.2 74.3
429 385.87 1860.2
325 341.44 270.27
306 310.95 24.5
144 174.37 922.34
110 118.62 74.3
153 196.13 1860
190 173.56 270.27
163 158.05 24.5
119 88.63 922.34
Calculated Chi Square Value
ative Tokens Top 5 Negative Tokens
Polarity Sr. No. Words Frequency Polarity
-0.4019 1 Problem 244 -0.4019
-0.5859 2 Fraud 153 -0.5859
-0.4588 3 Cheat 70 -0.4588
-0.34 4 Mistake 65 -0.34
-0.3182 5 waste 50 -0.4215
-0.3612
-0.4215
Top 5 N e gati ve Toke n Fr e que ncy
-0.3182
-0.3818 9%
-0.6808 11%
-0.4404
42%
-0.3612
12%
-0.4588
-0.4588
-0.3182
26%

1 Problem 2 Fraud 3 Cheat 4 Mistake 5 waste

Overall Female Positive Overall Female Negative

Words Frequency Polarity Sr. No. Words Frequency
Support 115 0.4 1 Problem 68
Care 193 0.49 2 Fraud 60
Help 62 0.4 3 Cheat 34
Friend 63 0.49 4 Mistake 31
Please 73 0.32 5 Cheater 29

Positive Negative
Gender OTA Observed Expected % Observed Expected %
Cleartrip 165 178.5 14.9 187 173.5 17.4
Goibibo 303 295.14 27.4 279 286.86 25.9
MMT 291 261 26.3 224 253.84 20.8
redBus 225 237.83 20.3 244 231.17 22.7
Yatra 122 133.37 11 141 129.63 13.1
Total 1106 100 1075 100

(obs-exp)^2/ Exp
0.32
4.82
0.79 Observed
0.08 Gender Sentiment Male Male %
5.29 Positive 773 69.89
0.63 Negative 333 30.11
9.48 Total 1106 100
1.56
0.16
10.41
33.54
tive
Polarity
-0.4019
-0.5859
-0.4588
-0.34
-0.5423

Total
Observed
352
582
515
469
263
 2181

Observed Expected Total

Female Female % Male Female
673 62.6 733.28 712.72 1446
402 37.4 372.72 362.28 735
1075 100 2181