Professional Documents
Culture Documents
RECOMMENDATIONS:
1. The Ticketing Office staff need further training in data capture and
proper record keeping management skills.
2. Conductors need to properly check and verify that machine ID
written on the waybill is exactly the same machine ID reflected on
the tap-machine by switching on the machine and confirming the
machine ID on the home page of the machine. They should then
confirm by signing on the waybill on the tap-machine ID issued.
3. Returning the old format of the NMB Tap-Card Merchant portal
which gives detailed transaction data which can then be
downloaded in excel, pdf and other formats.
4. Installing more desktop computers in the Analysis Department to
help ease the workload there and improve on efficiencies there.
Recruiting more competent personnel for the department for faster
turnaround of findings.
5. IT department needs to improve internet access as network
availability is always a challenge.