Sofitel Philippine Plaza Manila

Cultural Orientations Framework

 Sense of Power and Responsibility

 Harmony
The company strive for balance that introduce clear workplace regulations outlining anticipated
norms of behavior from all employees, and ensuring that these are well communicated and
observed by all, including the top management.

 Humility

Just like any other companies, Sofitel Philippine Plaza Manila, implements humility in their
workplace where employees are exposed to constructive criticism and feedback that would
allow employees to be aware of their limitations and foster respect and appreciation to the
responsibilities and contributions of everyone.

 Time Management Approaches

 Scarce
In Sofitel Philippine Plaza Manila you need to manage your time carefully because as a part of
your responsibility as an employee is to be able to attend on time to the needs of the guest and
to the calling of your supervisor. There are no excuses to be done since it is part of your service
to satisfy your guest.

 Future

The company promotes a long term vision that benefits not only their business but as well as
the community. They support the Philippine Sustainability movement that aim to grow the
group sustainably while being mindful of its impact to the environment.

 Definitions of Identity and Purpose

 Being
The company focuses on developing the talents of every employee through granting them with
opportunities for improvement and at the same time developing good work relationship that
promotes trust, respect and inclusion among departments.

 Collectivistic

It is critical that the success of the organization benefits all of its members. The company
implements collectivism in their organization through maintaining a well balanced friendly
environment that celebrates performance in work with appreciation rewards.
 Organizational Arrangements
 Equality
The company ensures to nurture its employees talents and promotes equality. Everyone is
given so many great opportunities with the help of the executive teams, they support
innovation and encourages new ways of thinking to guarantee that employees can learn and
grow.

 Universalist

Employee values are in line with those of the organization, and there are explicit agreements
and protocols in place to ensure that all are treated in the same manner.

 Notions of Territory and Boundaries

 Protective

Being protective to one’s self is a part of their company’s value that is not only applied to their
customers but as well as their team and their partners. They are taking appropriate measures
to protect and manage their employees’ physical and mental boundaries.

 Sharing
They also build a closer relationship by providing the right support and opportunities for
employees to play on their strengths and recognize a job well done.

 Communication Patterns
 Affective
With its signature Filipino brand of hospitality and the French joie de vivre reflected in its
service rituals, they are displaying their emotions with warmth when communicating.

 Formal

At the same time, they observe strict protocols and rituals by applying formal communication in
performing their duties for a controlled and deliberate proper structure of communication
among various departments.

 Modes of Thinking
 Deductive
This element is used and automatically applies into every aspect especially into external and
internal feature. The department, employee and staff are well trained and more focus solely
into taking measure and being proactive that includes reasoning skills and thinking. In order to
maintain the quality and standard of the company, they possessed this kind of competence to
continue its value and brand.

 Inductive
Sofitel is also known for its luxury hotel chain brand. As a dominant diverse hotel, they adapt
into sudden changes and gather observation base on data and evidences they collect. They
adjust and apply reasoning thinking into resolving risk that may affect the operational
transactions and production. They analyze the situation before immersing the company to
address issues and concluding it to obtain effective results.

Reference

Women Icons Network. (2021). Employee Experiences. Retrieved from:

https://womeniconsnetwork.com/companyreview/bettina-arguelles-executive-chef-
sofitel-philippine-plaza-manila/

Indeed. (2017). Sofitel Hotel Employee Reviews in Manila. Retrieved from:

https://ph.indeed.com/cmp/Sofitel-Hotel/reviews?fcountry=PH&floc=Manila