SuperMap iDesktop 10i

Installation Guide

SuperMap Software Co., Ltd.

December 2019, China

Legal Statement

The copyright of this documentation is owned by SuperMap Software Co., Ltd. and is protected
under the Copyright Law of the People's Republic of China and the International Copyright
Treaties. Without the written permission of SuperMap Software Co., Ltd., no part of the
documentation may be used, copied, modified, transcribed, transmitted, or bundled with other
products to be used and sold in any way or any reason. SuperMap Software Co., Ltd. reserves all
rights to investigate any infringement.

, SuperMap and the logo are registered trademarks of SuperMap

Software Co., Ltd. and protected by the Copyright Law of the People's Republic of China.
Without the written permission of SuperMap Software Co., Ltd., no part of the trademarks
may be used, copied, modified, transcribed, transmitted, or bundled with other products to
be used and sold in any way or any reason. SuperMap Software Co., Ltd. reserves all rights
to investigate any infringement.

This document represents no responsibilities of any supplier or agent. Without a statement,

SuperMap Software Co. Ltd. has the right to do modifications to this document.

The copyright of trademarks mentioned in this document belongs to the corresponding

companies. Without the written permission of these companies, the trademarks shall not in any
way or any reason be used, copied, modified, or transmitted.

The concerned software products and the updated products hereinafter in this document are
developed and sold by SuperMap Software Co., Ltd.

SuperMap Software Co., Ltd.

6/F Unit E, Building 107, No. A10, Jiuxianqiao North Road, Chaoyang District, Beijing, CHINA,
100015

Tel: +86-10-5989 6503

Fax: +86-10-5989 6666

Website: http://www.supermap.com

Sales E-Mail: request@supermap.com

Technical Support: globalsupport@supermap.com

Preface

Welcome to SuperMap® iDesktop 10i. This document contains:

⚫ System Requirements

⚫ Install Software

⚫ License Configuration

⚫ FAQ

To install the product, you must have administrator privileges. For information about administrative
rights, consult your system administrator.
 Content
Legal Statement .................................................................................................... 2

Preface ................................................................................................................. 3

1 System Requirements ..................................................................................... 2

1.1 Hardware Requirements ................................................................................... 2

1.2 Software Requirements ..................................................................................... 2

2 Install Software .............................................................................................. 4

2.1 Get Installation Package ................................................................................... 4

2.2 Install iDesktop ................................................................................................. 4

2.3 Uninstall SuperMap iDesktop ........................................................................... 8

2.4.1 Uninstall the product through Control Panel .................................................................... 8

2.4.2 Uninstall the product through Installation Package ......................................................... 8

3 License Configuration .................................................................................... 9

3.1 Deploy License Center ...................................................................................... 9

3.2 Configure License ............................................................................................. 9

3.1.1 Trial License .......................................................................................................................... 9

3.1.2 Official License ...................................................................................................................... 9

3.1.2.1 Configure a File License .............................................................................................. 10

3.1.2.2 Configure a Hardware License ................................................................................... 11

3.1.2.2 Configure a Cloud License .......................................................................................... 12

3.3 Manage License .............................................................................................. 12

3.4.1 Check the License ............................................................................................................... 12

3.4.2 Check Connection ............................................................................................................... 13

3.4.3 Update License .................................................................................................................... 14

4 FAQ ..............................................................................................................15

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1 System Requirements

1.1 Hardware Requirements

Minimum Hardware Requirements:

⚫ CPU:2.00Ghz

⚫ RAM: 2 GB

⚫ Free disk space: 500 GB

⚫ Display Adapter: Please install the latest driver for your integrated graphics cards; it is
suggested to use discrete graphics for analyzing or scene functions. OpenGL version 1.5

Recommended Hardware Requirements:

⚫ CPU:3.7Ghz quad core processors

⚫ RAM: 8 GB or more

⚫ Free disk space: 1T or more

⚫ Display Adapter: 2GB or more (Please install the latest driver for your graphics adapter).
It is suggested to use discrete graphics. OpenGL version 2.0 or higher

If you want to experience three dimensional effect, following requirements are recommended.

⚫ Processor: Core i7 or the same level processors

⚫ Memory: 8 GB at least (16 GB at least for 64-bit system)

⚫ Disk space: 1T at least

⚫ Graphics Card: NVIDIA GTX580 or above. Video memory is 2GB at least. A graphics card
driver is required.

1.2 Software Requirements

Operating Systems:

⚫ Microsoft Windows XP (SP2 or above)

⚫ Microsoft Windows Server 2003 (SP1 or above)

⚫ Microsoft Windows 7 series

⚫ Microsoft® Windows® 8 series

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 ⚫ Microsoft® Windows® 10 series

⚫ Microsoft® Windows® Server 2008 series

Other Software Requirements:

⚫ Microsoft .NET Framework 4.0 (Included in the installation package)

Supportive Databases:

⚫ SQL Plus 2000/2005/2008 or above

⚫ OraclePlus 9i/10g/11g/12c

⚫ OracleSpatial 10g/11g/12c

⚫ PostgreSQL 9.6 or above

⚫ DB2 9.7 or above

⚫ KingBase V7(only)

⚫ MySQL 5.6 or above

⚫ BeyonDB 2015

⚫ HighGoDB 1.3.0 or above

⚫ MongoDB 2.4 or above

⚫ DMPlus DM7

⚫ PostGIS 2.3.5 or above

⚫ KDB 11

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2 Install Software

2.1 Get Installation Package

You can get SuperMap iDesktop 10i installation package through:

⚫ Purchasing SuperMap iDesktop 10i to get the installation USB containing the software
package.

⚫ Downloading the installation package from SuperMap official Website:

https://www.supermap.com/en-us/html/down.html.

2.2 Install iDesktop

Before the installation, please make sure that your computer meets the minimum requirements for
SuperMap iDesktop 10i.

If you have installed other versions of Supermap iDesktop 10i, please uninstall it first (Please refer
to section 2.4 for uninstallation), Please ensure that there are no legacy files. If not, delete them
manually.

➢ Insert the installation disc into the CD-ROM drive (e.g. G :), or unzip the installation
package, and then run setup.exe.

➢ If you run the setup.exe from an installation package, please follow the following steps
to finish the installation.

➢ Click Next.

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➢ Read the license terms carefully and select I accept all terms in the license (A). Click
Next. If you do not accept the agreement, you can click Cancel to quit the installation.

➢ Click Browse to change the destination folder, or you can keep the default destination

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 folder. Click Next.

➢ Select a setup type from the two options: Complete and Custom. Click Next.

➢ If you selected the Customize setup type, please select the features you want to install.
Click Next.

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➢ Click Back to modify the settings made in the previous steps, or click Install to begin to
install SuperMap iDesktop 10i.

➢ SuperMap iDesktop 10i is being installed.

➢ If Visual Studio 2010 or above such as Visual Studio 2012 has been installed in your
system, the SuperMap iDesktop 10i Registration/Deregistration dialog box will pop up
for you to register SuperMap Desktop Plugin templates into Visual Studio.

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 ➢ After the above installation steps are completed, Click the "Finish" button to complete
the installation.

You can start up iDesktop 10i or access its help document by clicking Start menu > All apps >
SuperMap.

2.3 Uninstall SuperMap iDesktop

You can uninstall SuperMap iDesktop 10i through the Control Panel or the installation package.

2.4.1 Uninstall the product through Control Panel

In Windows 10, follow the steps shown below to uninstall iDesktop 10i

➢ Click Setting > System > Apps.

➢ Select SuperMap iDesktop 10i.

➢ According to the guide, uninstall the product.

2.4.2 Uninstall the product through Installation Package

➢ Run setup.exe in your SuperMap iDesktop 10i package.

➢ Select Delete(R) and click Next.

➢ In the pop-up warning box, click Yes to uninstall SuperMap iDesktop 10i.

Note: Some files generated when using SuperMap iDesktop 10i cannot be automatically deleted.
You need to manually delete these files to avoid occurring problems in your next installation.

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3 License Configuration
SuperMap License Center manages all operations on licenses of SuperMap GIS 10i products.
Including license configuration information, license management, license status checking, and
license use. SuperMap GIS 10i products offer two types of licenses: the trial license and the
official license.

3.1 Deploy License Center

You can get a SuperMap License Center through following ways.
⚫ SuperMap iDesktop 10i installation package includes a SuperMap License Center which
is in the folder Tools under the installation directory.
⚫ Access https://www.supermap.com/en/html/SuperMap_GIS_ProductPackages.html to
download a SuperMap License Center.
In the SuperMap License Center folder, run SuperMap.LicenseCenter.exe or
SuperMap.LicenseCenter(for .NET 4.0).exe to boot the SuperMap License Center.

3.2 Configure License

3.1.1 Trial License

Get a trial license through any one of the following ways.

1. If it is your first time to install the SuperMap iDesktop 10i, you can get a 90-day trial
license.
2. You can apply for a 90-day trial license at the SuperMap official website.
a) Generate operation report: before applying for a license, you can run the SuperMap
License Center first, and then generate an operation report file (* .report) by
clicking Setting > Generate operation report.
b) Apply for a trial license at SuperMap Official Website. The available series
products include SuperMap GIS 7C(*.lic7c), 8C(*.lic), 9D/10i(*.lic9d ).
c) In the Update tab of the SuperMap License Center, browse the location of your
license file and click Update to active your license. Note: SuperMap License
Center 8C can active 7C and 8C licenses, while SuperMap License Center 9D and
SuperMap License Center 10i can active 9D and 10i licenses only.
3. You can log in iDesktop 10i with your account registered at SuperMap Online. If you
bind your online account to your phone number, you can get a permanent trial license.

3.1.2 Official License

The official license is categorized in three types: file license, hardware license, and cloud license.
The hardware license is classified in two types: stand-alone encryption key and network
encryption key.

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3.1.2.1 Configure a File License

SuperMap License Center activates the file license in the way of software activation. You need to
obtain local information through SuperMap License Center, and then submit the information to
SuperMap to get the official license. Update the official license in the local machine to finish the
deployment of the license.

The file license is classified in two types: stand-alone file license and network file license. The
former can only serve the local computer, while the latter can activate all the computers in the
current network. Note that the network key cannot be converted into other computer after being
activated on License Server.

The procedures to activate software as follows:

➢ Generate information of the local machine

Open SuperMap License Center, and then click Generate the file license information to generate
a file named *.c2v under the specified path.

➢ Submit the newly generated file to SuperMap

Submit the *.c2v file into SuperMap, and then an official license named *.v2c will be created and
returned back.

➢ Enable the license

Open the Update page on the SuperMap License Center as shown in the figure below,
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 specify the *.v2c file at File location, and then click Update to activate the license.

3.1.2.2 Configure a Hardware License

The hardware license is a legitimate software license accessed in the form of hardware encryption
key. Currently, SuperMap only provides SafeNet hardware encryption key, which is classified into
the following two types:

⚫ Stand-alone encryption key

The stand-alone encryption key only provides one license, which must be installed on the
same computer with the SuperMap product. It has a green frosted skin.

⚫ Network encryption key

The network encryption key can be installed on any computer in the network, which can
provide multiple licenses. The computer installed with the network key is called as License
Server. The clients in the network don’t need installing the driver of the license to use this
network key. It has a red frosted skin.

On a Window OS, SuperMap GIS 10i products can be operated correctly, even if the client of
stand-alone key or the network key doesn’t install the driver application. However, the license
driver is required at the server of the network key.

If a network segment in the current network environment has configured an available license
server, the license will be automatically accessed and configured. If other network segment has an
available license server, please configure the license according to the following procedures:

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 ➢ Open the Settings page of SuperMap License Center

➢ Input IP or name of the license server at Terminal License, and then click Apply

➢ The default connection port of the license is 1947, if the port has been occupied, other
unoccupied port can be set at License Connect Port, and then click Apply

For the license status and the usage situation, please refers to 3.3.1 Check the License Status.

Note:

After the hardware license is inserted into your computer, the signal light is lighten
denotes the key is available.

On the windows OS, after the hardware license is inserted into your computer, it will be
treated as a USB device and run directly.

If one computer has the two types of hardware licenses, the stand-alone key is preferred.

If the virtual machine uses the hardware license, you need to set up the virtual machine
software so as to connect the hardware license.

3.1.2.2 Configure a Cloud License

After you purchasing an official cloud license at SuperMap Online, you can use iDesktop with the
SuperMap Online account.

If you want to switch to a cloud license when you are using a local license, you can click File >
License > Use Cloud License and enter your SuperMap Online account in the pop-up dialog box.
After the login, you can check license modules’ information by clicking File > License.

3.3 Manage License

You can manage the license service with SuperMap License Center, including checking the
license status and the usage situation, updating the license, etc.

3.4.1 Check the License

The License page of SuperMap License Center displays the license information about the
SuperMap GIS 10i products. The organization of the information is classified according to the
products. Each record corresponds to a license module of the product.

Each license module records the detailed license information, in which the specific meaning of
each field is as follows:

⚫ Name: The name of the module.

⚫ Type: Shows whether the license is a trail license or an official license.

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 ⚫ Available Time: Shows remaining available days.

⚫ Usage: Shows the current status of the module.

⚫ Emigration: Shows the number of emigrations.

3.4.2 Check Connection

The Connection page of SuperMap License Center displays the detailed usage information of
license module on the target machine, in which each record corresponds to a license module of the
product.

The specific meaning of each field is as follows:

⚫ ID: The ID value of the license module.

⚫ Module: Name of the module.

⚫ Address: Location of the license module, if it is originated form the local machine, then
Local will be displayed, otherwise its IP address will be displayed.

⚫ User: The username and computer name of the computer where the license module
exists.

⚫ Process: Displays the usage process of the current license module.

⚫ Time: The connected time of the current license module.

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3.4.3 Update License

The Update page is used for updating the license. After getting an official license (*.v2c) or a trial
license (*.lic), you need to active your license by updating it. It is time to update your license
when the following situations happen:

⚫ When obtaining an official license (*.v2c).

⚫ When obtaining an official license (*.h2r) emigrated from the other machine.

⚫ When returning the license emigrated from other machine.

Specific operations:

Open the Update page, specify the target file (*.lic9d or *.v2c /*.h2r/*.r2h) at the File Location,
and click Update.

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4 FAQ
Q: During the procedure of installing Cross, the system prompts the license is configured
successfully, but when I run Cross, it is said that the license cannot be available. What’s
wrong?

A: Because of the SuperMap License Center must be run as administrator, if you face the

problem of failing to configure license, you can try to run the license installation tool as the

administrator then configure the license again.

In the path “Installation directory\SuperMap\SuperMap iDesktop 9D\Tools”, right click

“SuperMap.Desktop.LicenseInstaller.exe” then select “Run as administrator” to configure the

license automatically. You can click the “SuperMap.LicenseCenter.exe” under the path

“Installation directory\SuperMap\SuperMap iDesktop 9D\Tools \SuperMapLicenseCenter” to

open the SuperMap License Center to check the configuration result.

Running setup.exe as an administrator is recommended when installing Cross. The

configuration of license will be done automatically.

Q: Why doesn't the SuperMap Desktop Plugin item appear in the Templates list when
creating a project in Visual Studio?

A: The reason that you cannot find the SuperMap Desktop Plugin template in the Templates list

when creating a project via Visual Studio is SuperMap plugin templates hasn’t been registered

properly. To solve the problem, please go to SuperMap iDesktop 9D\Tools and run

registerTemplate.exe to register the templates. After that, restart Visual Studio to create a project

and you will see SuperMap Desktop Plugin listed in the templates list.

Q: Why can't I install SuperMap GIS 9D properly when I have Kaspersky antivirus
software running on my computer?

A: You may fail to install SuperMap GIS 9D desktop products when the Kaspersky antivirus

software is running on your computer. In this situation, you need to add the setup program to the

Kaspersky trusted zone, and then run it to install the product.

Q: How to solve the problem when I can’t uninstall the current package or install a new one?

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A: This is caused by improper uninstallation or installation procedures resulting in the registry

exception. You can solve this problem by following the steps below.

1. Input "regedit" command after clicking the start menu of your computer.

2. Find "Installer" subfolder in "HKEY_CLASSES_ROOT" folder.

3. Select "Installer" folder, right click it; Select the command "Search", then input

"SuperMap iDesktop 8C".

4. When the search is complete, delete the "ProductName" item in the right area, then

re-install or re-uninstall the software.

Q: Why can't I see the SuperMap GIS 9D desktop icons and use the help docs properly when I
have Kaspersky antivirus software running on my computer?

A: You may not be able to display the desktop icon or use the help doc when the Kaspersky

antivirus software is running on your computer. In this situation, you need to manually unzip the

Resources.rar file under the installation directory and the WebHelp.rar file in the Help folder

under the installation directory.

Q: I failed to install a different desktop version through covering the old installation directory.
Sometimes there is confusion between different versions. How to solve the problems?

A: After an uninstallation, you need to delete the residual files manually to keep the default
installation folder clean. You can choose a different directory to install a different version from
the old one to avoid using residual files as well.

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