Scribd Logo
Upload

Welcome to Scribd!

  • Active Listening

    Uploaded by

    mkmatta
    10 views1 page
    Active listening involves focusing fully on the other person without distraction to understand their perspective. As a coach, 70% of the time should be spent listening and 30% questioning. There are 4 steps to effective active listening: listen without interruption, acknowledge what was said, clarify by paraphrasing, and then respond by discussing options or asking questions to continue the conversation.

    Original Description:

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    Active listening involves focusing fully on the other person without distraction to understand their perspective. As a coach, 70% of the time should be spent listening and 30% questioning. There are 4 steps to effective active listening: listen without interruption, acknowledge what was said, clarify by paraphrasing, and then respond by discussing options or asking questions to continue the conversation.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    10 views1 page

    Active Listening

    Uploaded by

    mkmatta
    Active listening involves focusing fully on the other person without distraction to understand their perspective. As a coach, 70% of the time should be spent listening and 30% questioning. There are 4 steps to effective active listening: listen without interruption, acknowledge what was said, clarify by paraphrasing, and then respond by discussing options or asking questions to continue the conversation.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Active Listening

    The purpose of listening is to obtain information, learn about the other’s perspective, gain deeper
    understand, and enjoy the process.
    As a coach, you should be doing:
    70% listening
    30% questioning
    When coaching:
    • Give your client your full attention
    • Looking at them
    • No distractions: Do not have anything around you to distract you (don’t be on your
    computer or phone, doing anything else, have others around, etc)
    • Take notes
    4 Steps to Effective, Active Listening
    Step 1: Listen
    Step 2: Acknowledge
    Step 3: Clarify (reflective listening or paraphrasing, see other video)
    Step 4: Respond
    1. Start at 1 again
    2. Discuss options
    3. Ask a question (see question videos)

    41

    You might also like