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OGL 481 Pro-Seminar I:

PCA-Choosing an Organization Worksheet
Worksheet Objectives:
1. Identify an organization and situation you want to study over the remainder of the course.
2. Describe the organization and situation.

Complete the following making sure to support your ideas and cite from the textbook
and other
course materials per APA guidelines. After the peer review, you have a chance to
update this and
format for your Electronic Portfolio due in Module 6.

1) Describe your organization.

Starbucks is an American coffee house chain that offers a variety of
coffees, teas, and bakery goods. They were founded in Seattle Washington
which is now where their headquarters is located. They now have over 33,833
locations in 80 countries. Starbucks has had many ups and downs since their
conception in 1971 but continue to be the leading company in coffee.
(Starbucks, 22)

2) Describe your role in the organization

I have worked at Starbucks for 3 years. I started as a barista and am now
a Shift Supervisor. As a shift supervisor work with partners to create a great
customer connection and create a place of belonging for each of them. I follow
policies and procedures for cash handling, and safety and security.

3) Describe the situation.

At the beginning of Covid 2020 I was asked to if I wanted to transfer to
another store as a next step moving toward a manager position. I was extremely
happy where I was but decided to add 15 min to my drive and pursue the next
step. Little did I know that I was about to go through stressful situation.
There are many events that happened over the next year but I was
working for a manager that was not a good leader. He often cussed out his
employees and customers. He complained about others and then made us
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seem like we were the problem. I was not happy to work there and talked to my
husband about quitting often.
The final thing that pushed me over the edge was there was another
employee that was touching me inappropriately. I talked to my store manager
and he informed me that he would talk to this person. A few weeks later I
approached him again about another instance and was informed that he would
be talked to. Then that employee approached me about what was going on and
why I was acting strange around them. I then proceeded to have a very
uncomfortable conversation with them about keeping hands to themselves.
This pushed me to call my district manager. We had several very long
and extremely stressful phone conversation. This resulted in a investigation and
within a few weeks both the employee and the store manager were gone.
This was an extremely hard time for me, but I learned so much. I learned
that if you want to have your voice be heard… you must speak up. I learned that
I am stronger that I realized. I have learned to care for myself, how to keep my
mouth shut when needed and how to speak up when needed, and how to help
other employees in similar situations. I would never wish something like this on
anyone but I can say that I came through it stronger.
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References
Starbucks. (22, January 14). Retrieved from Wikipedia: https://en.wikipedia.org/wiki/Starbucks