ABC COMPANY LIMITED

QUALITY MANAGEMENT SYSTEM MANUAL

PROCEDURE FOR PERFORMANCE EVALUATION

1. PURPOSE:

To implement a system for periodic evaluation of the performance of the quality management system.

2. SCOPE:

All activities of the quality management system.

3. DEFINITION:

NIL

4. REFERENCES:

ISO9001:2015 standard - Clause 9 : Performance evaluation.

5. AUTHORITY AND RESPONSIBILITY:

Managing Director

The Managing Director is overall responsible for effective implementation of this procedure.

He / she is authorised to provide the resources needed for implementing this procedure.

Heads of Departments

They are responsible for the periodic performance evaluation of their respective functional areas.

6. METHOD:

Performance evaluation is key to continual improvement.

Three categories of periodic performance evaluation take place in our organization.

a. Monitoring, measurement, analysis and evaluation (of the performance of various processes)
b. Internal audit (of the performance of the entire quality management system), and
c. Management Review (of the performance status / inputs from the above two).

6.a) Monitoring, measurement, analysis and evaluation

6.a.1) General

The senior management of our organization determines…

a) what needs to be monitored and measured
b) the methods for monitoring, measurement, analysis and evaluation needed to ensure valid results
c) when the monitoring and measuring are to be performed, and
d) when the results from monitoring and measurement are to be analysed and evaluated.

Prepared by Reviewed & Approved by Issued by Doc. Control

Doc ID: COMP-HRP-01
Signature Version: 001
Date 01-Oct-2015 01-Oct-2015 01-Oct-2015 Effective date: 01-Oct-2015
Designation QMR MD QMR Page 1 of 3
 ABC COMPANY LIMITED
QUALITY MANAGEMENT SYSTEM MANUAL
PROCEDURE FOR PERFORMANCE EVALUATION

This is mostly done as part of QMS planning.

Please refer the ‘Procedure for QMS Planning and Management Review (COMP-QMP-02)’ for details.

The organization evaluates the performance and the effectiveness of the QMS processes, and retains appropriate
documented information as evidence of the results.

6.a.2) Customer satisfaction

Our organization monitors customers’ perceptions of the degree to which their needs and expectations have
been fulfilled.

Please refer the ‘Procedure for Monitoring & Review of Customer Satisfaction (COMP-SAP-04)’ for details.

6.a.3) Analysis and evaluation

Our organization analyses and evaluates appropriate data and information arising from monitoring and
measurement periodically.

Appropriate methods, including statistical techniques, are used for data analyse.

The results of analysis are being used to evaluate:

a) conformity of products and services
b) the degree of customer satisfaction
c) the performance and effectiveness of the quality management system
d) if planning has been implemented effectively
e) the effectiveness of actions taken to address risks and opportunities
f) the performance of external providers
g) the need for improvements to the quality management system.

6.b) Internal audit

Our organization conducts internal audits at planned intervals to provide information on whether the quality
management system:
a) conforms to the organization’s own requirements for its quality management system, and to the
requirements of ISO9001:2015 standard
b) is effectively implemented and maintained.

Please refer the ‘Procedure for Internal QMS Audit (COMP-QMP-07)’ for details.

6.c) Management review

The top management reviews the organization’s quality management system, at planned intervals, to ensure its
continuing suitability, adequacy, effectiveness and alignment with the strategic direction of the organization.

Please refer the ‘Procedure for QMS Planning and Management Review (COMP-QMP-02)’ for details.

Prepared by Reviewed & Approved by Issued by Doc. Control

Doc ID: COMP-HRP-01
Signature Version: 001
Date 01-Oct-2015 01-Oct-2015 01-Oct-2015 Effective date: 01-Oct-2015
Designation QMR MD QMR Page 2 of 3
 ABC COMPANY LIMITED
QUALITY MANAGEMENT SYSTEM MANUAL
PROCEDURE FOR PERFORMANCE EVALUATION

7. RECORDS:

As per the procedures referred above.

8. DOCUMENT AMENDMENT HISTORY:

Version No. Summary of changes from previous version of the document Changes sought by Remarks of QMR
V-001 First version released for implementation. N/A Nil

Prepared by Reviewed & Approved by Issued by Doc. Control

Doc ID: COMP-HRP-01
Signature Version: 001
Date 01-Oct-2015 01-Oct-2015 01-Oct-2015 Effective date: 01-Oct-2015
Designation QMR MD QMR Page 3 of 3