01/03/2022, 09:02 Total Quality Management Multiple choice Questions and Answers. Page 2.

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Accounting for Managers

Total Quality Management
Advertising and Sales Promotion

11. TQM stands for ______________

Behavioural and Allied Sciences

A. Total Quality Management

Brand Management
B. Total Quantity Management
Business Communication
C. Total Qualitative Management

Business Economics D. To question management

Business Environment View answer

Business Ethics and Governance

Correct answer: (A)

Total Quality Management

Business Law

Business Mathematics
12. After E.deming, who is considered to have the greatest impact in quality management?

Business Statistics
A. Kauro Ishikawa

Computers In Management B. Joseph M. Juran

C. W.E. Deming
Cost and Managerial Accounting
D. Genichi Tagucchi
E-Business
View answer
English Language

Correct answer: (B)

Entrepreneurship Management
Joseph M. Juran

Financial Management

13. Deming's 4 step cycle for improvement is______________

Human Resource Management

Insurance and Risk Management A. plan, do, check, act

B. schedule, do, act, check

Management Information Systems
C. do, act, check, monitor
Marketing Management D. plan, control, act, sustain

Media Planning View answer

Operations Research
Correct answer: (A)

Organisational Behavior plan, do, check, act

Principles and Practices of

14. In Six Sigma, a ______________ is defined as any process output that does not meet customer specifications
Management

Production and Operations A. error

Management
B. cost

System Analysis and Design C. quality

D. defect
Total Quality Management

View answer

Correct answer: (D)

defect

15. Plan-do-study-act cycle is a procedure to ______________

A. Overall improvement

B. Continuous improvement

C. Permanent improvement

D. Immediate improvement

View answer

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01/03/2022, 09:02 Total Quality Management Multiple choice Questions and Answers. Page 2.

Correct answer: (B)

Continuous improvement

16. Quality practices must be carried out ______________

A. at the start of the project

B. throuout the life of the project

C. at the end of the project

D. no neeed to carry out quality practices

View answer

Correct answer: (B)

throuout the life of the project

17. –––––––– are the charts that identify potential causes for particular quality problems.

A. Control Chart

B. Flow chart

C. Cause and Effect Diagram

D. Pareto chart

View answer

Correct answer: (C)

Cause and Effect Diagram

18. Quality circles work best if employees are initially trained in ______________

A. Group dynamics

B. Motivation principles

C. Communications

D. All of the three. (Not sure)

View answer

Correct answer: (D)

All of the three. (Not sure)

19. Quality Trilogy includes

A. Quality planning

B. quality improvement

C. quality control

D. All the three

View answer

Correct answer: (D)

All the three

20. production issues should be addressed early

A. correct (not sure)

B. correct to some extent

C. correct to great extent

D. incorrect

View answer

Correct answer: (A)

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01/03/2022, 09:02 Total Quality Management Multiple choice Questions and Answers. Page 2.

correct (not sure)

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