Case Study No.1 Risky Flood Hotel Midterm

FILAMER CHRISTIAN UNIVERSITY
GRADUATE SHCOOL
Autonomous Status–CHED
Accredited Level IV – ACSCU-AAI
Roxas Avenue, Roxas City, Capiz, 5800
Tel. No. (036) 6212-317 Fax No. (036) 6213-075
Operations Management
MBA 407
Case #1 Risky Flood in Hotel
The month of September up to December is a rainy Season in the Philippines and also a season for a
Strong typhoon most of the time, Visayas is the road map of typhoon. Marielle Bernard Ong is the
Operations Manager of Everlasting Hotel in Boracay Island. During the risk assessment of Engineering
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Department on the 2nd quarter of current year they found out that the sewerage and drainage system of
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the hotel is poor and it is prone to clogging of the pipes and it will result to our flow and massive flood
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that has an effect to the hotel operations and property. This Assessment and evaluation of the
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engineering was forwarded to the Operations Manager.
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Question:
1. If you are the manager what solution you will do?
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As a manager, I would request for an immediate fix from the Maintenance Department regarding of the
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pipe line. I would also conduct an inspection of what materials or trashes that cause the clog of the
pipes, which then will I instruct the hotel staff to temporarily refrain the use of the material.
2. What action should the operation manager will take?
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An as Operations Manager, I will instruct the manager for immediately repair of the drainage as the
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hotel operation smoothly continues, also to upgrade the sewerage and drainage system so that it will
not cause the flood again. As the problem takes place, I will call the attention of the hotel staff to tell
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the customers to stay calm and ask the customers for a small understanding of the situation.
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3. What health issues and risk will happen to the guest and employees is the assessment will
happen?
Floods may transmit communicable disease like water borne diseases (e.g. hepatitis, leptospirosis,
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cholera and fever) that will may happen to the guest and employees if the said sewerage and drainage
system will not immediately fix and also maybe it will cause trauma because of lack of checking of the
hotel facilities that may risk the health and safety of guest and employees.
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GRADUATE SHCOOL
Tel. No. (036) 6212-317 Fax No. (036) 6213-075
4. Is the hotel practicing the proper implementation of occupational health, safety and welfare to
the guest and employees?
The answer is no. If the hotel upholds the implementation of health, safety and welfare of the guest and
employees, they should’ve had a monthly check up of their facilities prior to the quarterly assessment in
order to prevent such report of their facility. Specifically, their sewerage and drainage system.
Statement of the problem

How to resolve the sewerage and drainage system of Everlasting Hotel
Objectives
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• Work to lower emergency service response times, including through improvement to
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Maintenance facilities.
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• To promote cooperation amongst hotel officers and other staff in the industry to provide a means of
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exchange of information on all matters affecting the hotel.
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Area of Consideration
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• Hotel surrounding that is effected by the poor drainage system
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• Health and safety of the guest and employees.
Alternative course of action
• To find an alternative passage while waiting for the completion of repair.
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SWOT ANALYSIS
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POSITIVE NEGATIVE
STRENGTH WEAKNESSES
• More tourists during Peak Seasons • Poor Sewerage and drainage system.
INTERNAL
• • Prone to clogging of pipelines.

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Expertise in Management Level

• Well Trained employees • Improper waste of garbage
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• It is a flexible industry which handles • Downtime and slow system process

changes relatively easy.
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OPPUTUNITIES THREAT
• Accommodates maximum capacity of • Inconvenient towards the customer
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customers. satisfaction
EXTERNAL
• Good Profit Margin • Social Media and customer feedback

• Reputation increasingly dependent on
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sustainability
• Due to flooding, it may cause fire in regards
to electrical circuits
GRADUATE SHCOOL
Tel. No. (036) 6212-317 Fax No. (036) 6213-075
Action Plan
Area of Achievement
Objectives Activities Person/s in-charge Time frame
Concern Phase (%)
Drainage To enlarge the Continuous Repair & 15 – 30 days 80%
System drainage flowing of Maintenance Dept.
system waste
Waste To proper Segregation Utility Dept. Everyday 100%
Management disposal of of garbage
garbage or
waste
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Food and To provide Prepare Kitchen Staff and Everyday 100%
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Beverages quality food food for waiter/waitresses
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enough for the guest
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consumption
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Calamity To ensure the Security
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safety of the Department
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guest and
employees
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Risk Identification Assessment

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Risk Rating
Who might 1-Low Risk Person
Actions to Done or
Hazards be harmed 2-Medium responsible Time Frame
reduce risk Not Done
and how? Risk 3-High for action
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Risk
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Physical - Employees Medium Refresher - Head, repair Every 3

Hazard: when doing training of and months
Cut Hazard the repair. the Maintenance
required Dept.
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- Employees skill
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when - Head Chef

cooking in and other
the kitchen kitchen staff
Burn Employees Medium Replace the Managers Everyday
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Hazard holding the carafe with who facilitate operation

hot pot in rubber type the food and
the kitchen for slip free, Beverage
to ensure
the
GRADUATE SHCOOL
Tel. No. (036) 6212-317 Fax No. (036) 6213-075
tightness of
grip.
Fire hazard Employees High Fire Repair and Every 3
that are prevention Maintenance, months
close to uniform Manager
open flame should be
worn and
maintenanc
e check
Fall/ Trip Employees Low Install Facilities 1 month
Hazard and guest; handrail to Manager
missing ensure the
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handrail or safety
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stairways
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use with the
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support
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5. Employees High Ensure the Health and Daily
Chemical and guest
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Hazard: No inadvertent label of
labels use of no bottle.
bottles label bottles Utilize and
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remove the
unnecessar
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y things
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Flies and Guest: no Low Ensure food Managers Daily

other cover of to have a who facilitate Operation
airborne food entries cover when the food and
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bacteria at that expose no guest Beverage

buffet to flies and around for
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other meal.
airborne
bacteria may
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cause a
transmission
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Stress or Employees Medium Provide Human Every 3

Verbal with no emotional Resources months
Abuse pleasant intelligence Dept.
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working training for

condition staff and
from the have
guest motivationa
l events for
the staff
GRADUATE SHCOOL
Tel. No. (036) 6212-317 Fax No. (036) 6213-075
Recommendation
Sewer and Drainage systems play important roles in sanitation and disease prevention Drainage and
sewerage system in hotels have to fulfil the requirements. Hygiene is the most important when it comes
to accommodating guest and other customers. Managing a hotel has always been a challenging job.
Hundreds of guests including the staff are using the facilities every day and especially most of them are
not saving water as they would at their homes. Instead, pipelines malfunctions and related interventions
and also the repair cost can make you spend additional money. Therefore, a schedule inspection of
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sewer and the drainage to prevent the contamination of the environment and drinking water supply, in
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this manner the increasing the risk of disease transmission matters. Instead of waiting for the clog to
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take place, it should include drain cleaning into a regular maintenance routine. Emergency drain
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cleaning services will include the clean ups that to have follow overflows and backups. Also preventive
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maintenance, includes should have a schedule of cleaning once in every few months, ensuring the drains
in your hotel drainage system are clear and free from clog. To improve health, it is important to
enhance the system to manage community wastewater and sewage.
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Program of Implementation
Implementing a training programs presents a prime opportunity to expand the knowledge base of all
employees, but many employers in the current climate find development opportunities expensive.
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Employees attending training sessions also miss out on work time which may delay the completion of
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projects. However despite these potential drawbacks, training and development provides both the
individual and organisations as a whole with benefits that make the cost and time a worthwhile
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investment. The return on investment from training and development of employees is really a no
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brainer. The hotel should have a monthly check-up of the employees in regards to their health and
welfare.
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GRADUATE SHCOOL
Tel. No. (036) 6212-317 Fax No. (036) 6213-075
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FILAMER CHRISTIAN UNIVERSITY

Case #1 Risky Flood in Hotel

Statement of the problem

• • Prone to clogging of pipelines.

Expertise in Management Level

• It is a flexible industry which handles • Downtime and slow system process

• Good Profit Margin • Social Media and customer feedback

Risk Identification Assessment

Physical - Employees Medium Refresher - Head, repair Every 3

when - Head Chef

Hazard holding the carafe with who facilitate operation

Flies and Guest: no Low Ensure food Managers Daily

bacteria at that expose no guest Beverage

Stress or Employees Medium Provide Human Every 3

working training for

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