ASSIGNMENT

#2

a) Azril’s Pizza Bagooz (APB) is a small dining and delivery Restaurant. APB’s labor forces,
selected from the local residents, are temporary and part time. APB is concerned with
recent complaint, as tabulated on the following tally sheet, Table 1.

COMPLAINT TALLY
Wrong topping IIII III
Topping Stuck IIII IIII IIII I
Wrong Size IIII I
Pizza Late Delivey IIII IIII IIII IIII IIII IIII IIII
Wrong Crust IIII I
Pizza no-show IIII
Pizza Eaten III
Table 1

Use this data to build a Pareto chart to help identify the “vital few” problems. Next,
build fishbone diagram based on the most vital problem. Do come up with at least
two (2) of the solutions for the vital problem.
[8 marks]