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AKISTAN’S banking indus- the Pakistan’s banking system. law of 2010 considers all proceeds of
try and its’ regulatory frame- The effects of the major disruptions predicate crimes listed in 2010 law as
work, after the privatisation are not yet to appear. Pakistan’s bank- money laundering.
in 1992, consolidated in line ing system would have to redesign its The correction of law that is required
with international standards. Pruden- procedures as from 1992 to 2018, whole for the same is a subject to be handled
tial regulations in respect of lending emphasis was laid down in promoting by legislature however the banking
and capital required in the form of min- inward remittances, which is a noble sector is required to comply with the
imum capital requirements have been cause and still remains our national law, as it stands at present, before
well prescribed and complied with. priority. Nevertheless, there were very desired amendment. The authentica-
Furthermore, there was no disruptions few regulatory checks for undesirable tion or certification to the effect that
on account of financial crises of 2008. outflows. The answer lies in transpar- all AML provisions have been com-
Therefore, the general perception that ency and adequate legislations. plied in the present circumstances is
banking industry and its related regu- The second disruption is the intro- virtually an impossible task. This issue
lations have achieved international duction of ‘Prohibition of ‘Benami’ law is further aggravated on account of the
level of compliance is well justified. in 2017. Notwithstanding the fiscal fact that under the present AML laws
There may be divergent views on aspects of the ‘Benami’ transactions it ‘tax evasion’ is also a predicate crime.
the role of banking industry in mobi- is an accepted position that this is a sys- The last disruption is a result of a
lising savings and diverting them for tem widely prevalent in our economic prevalence of connivance and fraud that
industrialisation and lending to the culture. Traditionally banking system, is occurring whilst conducting KYC of
private sector. Author agrees with the per se, deals with the ‘ostensible owner’ the customer. There are many reported
general perception and shortcoming and there is no concept of identification instances where it has been discovered
on that account. It is a fact that bulk of of ‘Beneficial ownership’. Nevertheless, that substantial banking transactions
the profit that accrued to the banking on account of various disruptions which are taking place in the accounts of the
industry in the last 10 to 15 years is on have taken place in the due course of persons where the identity of the person
account of guaranteed risk free lend- time, there is a strong movement to is ‘fake’. This is different from ‘benami’
ing to the government. This may lead identify the beneficial ownership. This accounts for the reason that in the case
to the question whether or not the pre- is a big departure from regular bank- of ‘benami’ account there is a primary
scription of prudential regulations ing practices of ‘Know Your Customer presumption that ‘benamidar’ is aware
and minimum capital requirements (KYC)’ where no enquiry is perceived of transaction being undertaken. In
have actually been tested or not. This for beneficial ownership if the ostensi- these cases, accounts are being oper-
is history. ble owner complies with the prescribed ated in the name of ‘fake’ persons. This
The world in 2018 is politically and requirement of KYC and there is no can only happen with the connivance of
financially very different from 1992. trace of any criminal act. the bank’s staff.
The test for the Pakistani banking In Pakistan’s circumstances, this is The regulators are taking adequate
industry and its’ regulatory framework, a big task as now after 2017 all transac- remedies to prevent this abuse with the
is whether or not adequate ‘insulations’ tions which are ‘benami’ in character help of national personal data base
have been incorporated to face the dis- represent an act done against the spe- organisation (NADRA). However as
ruptions which are expected to arise on cific provision of law. In case if it is discussed earlier the said question can-
that count. Following paragraphs dis- assumed that a substantial part of the not arise ab-intio unless there is a con-
cuss domestic and international disrup- ‘deposit base’ is benami then there nivance of the staff. It does not reflect
tions that may pose challenges to would have to be a ‘transition’ for the any error in the regulatory framework.
Pakistan’s banking industry. benami accounts in the system prior to Notwithstanding the same, this disrup-
In post 2001, environment duly the introduction of effective prohibi- tion requires re-examination of the
aided by ‘Panama’ and ‘Paradise tion under the law. This is a domestic responsibilities and liabilities of the
Leaks’, the matters of tax evasions and problem issue only as prohibition of ‘persons’ (employees) engaged in bank-
tax frauds, the concept of money laun- ‘benami’ law is restricted to India and ing services. In some countries, special
dering and combatting terror financ- Pakistan where such system was penal provisions, apply for any alleged
ing are being handled under one roof. allowed to prevail in the past on connivance, though not resulting in any
This subject is directly related to the account of traditions duly endorsed by personal benefit, if that disturbs or dis-
matter of foreign exchange regula- legal judgements. torts the regulatory framework espe-
tions in the country in international There is no empirical evidence as to cially for banking and other institution
perspective. In 1992, Pakistan adopted the size of benami accounts out of total of public interest. Same would have to
a policy of free movement of foreign deposit base of Pakistani banking sys- be incorporated in Pakistan.
exchange in case of individuals. tem however there are indications, In summary, it can be stated that
In an economy, where ‘Tax to GDP’ based on prevalent economic transac- banking industry in Pakistan will face
ratio is below 10 per cent with a sub- tions, that number is sufficiently large. many challenges for certain fundamen-
stantial junk of undocumented econ- Pakistani banking industry and its reg- tal disruptions in the system which have
omy, there can be undesirable conse- ulatory framework is faced with an occurred during the period. A difficult
quences of free movement of foreign uphill task of smooth transition of time is ahead. Nevertheless, there is sil-
exchange especially by individuals. implementation of prohibition of ver lining in the whole process.
Furthermore, deregulations under- benami transactions for bank deposits. There are positive effects of such
taken in 1992 had not been linked with The third disruption relates to pres- disruptions. In future world, bank-
mandatory compliance to ‘tax’ system ent ‘Money Laundering Laws’ in ing, fiscal and corporate frameworks
of the country, therefore, there are Pakistan. The money laundering law of cannot operate in isolation. There is
empirical evidences that there had Pakistan as enforced in Pakistan since an urgent need to institute a compre-
been as substantial outflows of foreign 2010 in author’s view has a wider than hensive framework for all financial
exchange out of Pakistan out of required definition of the term ‘Money matters covering banking, fiscal and
untaxed funds. Laundering’. Under the present law, corporate affairs and an all empow-
A substantial part of such transfers proceeds of crime are treated as ‘money ering regulatory body be instituted
have been made out of foreign laundering’. As per generally accepted for the same.
exchange accounts maintained under correct practice proceed of crime that This is an inevitable step for future.
the regular banking system. In 2018, is layered or placed in the system in a Banking will not be same in Pakistan
after the interference of the Supreme manner that camouflages original if we take into account these disrup-
Court of Pakistan and perceived criminal nature is ‘money laundering’. tions. A new paradigm is appearing
actions from the FATF some funda- In fact in money laundering processes that will be better for the country.
2 DAWN FRIDAY NOVEMBER 9, 2018 ADVERTISEMENT SUPPLEMENT
Realising the vision of becoming the SeeSam Solutions: the key to
leading microfinance bank client satisfaction
T
HE Financial Services Only then can they possibly ensure that the document
The following is an interview with and is currently serving over 1 million account holders sector is a fast-paced, management solution can be effectively used to store
Mr Zahoor Hussain Khan, a sea- through 135 branches across Pakistan. The Bank is head- dynamic industry, and manage these documents.
soned microfinance practitioner quartered in Bahawalpur and has attracted renowned for- faced with increasing Here is where SeeSam can help. As a major player spe-
and President of NRSP Bank. eign shareholders whose equity holding is a testament to the regulations, market pressures, cialising in document management, office imaging, IT ser-
credibility and financial soundness of NRSP Bank. While we and constant changes – partic- vices, cash management and communication services,
S
INCE NRSP Bank’s initi- continue to focus our efforts on financial inclusion and serv- ularly in terms of customer dem- SeeSam is able to provide integrated end-to-end financial
ation in March 2011, Mr. ing the broader public, we have also developed a client base ands and preferences. Moreover, solutions that add customer value, while delivering signifi-
Zahoor Hussain Khan of different banks, multinational companies, funds, trusts, financial organisations are often cant cost savings and efficiency gains. The company with its
has spearheaded its oper- government institutions, corporate and high net-worth indi- subject to mergers, acquisitions speedy and prompt facilities aims to grasp the trust of the
ations and has been instrumental viduals. Our investors and customers trust NRSP Bank and and vast restructuring, which can consumers and to build a lasting and prosperous relation-
in transforming the bank into a that is both an honour and our greatest strength. disrupt productivity levels and ship with its partners through commitment; as well as
sound and profitable institution. the efficient day-to-day running ensuring stability in evolution and cost-effectiveness for the
He is one of the pioneers of microf- How secure are NRSP Bank’s systems for customers? of operations. In order to meet the shareholders. Swiftly evolving as one of the country’s top
inance in Pakistan and has implemented best local and inter- We have deployed internationally recognised IT infra- changing needs of customers, By Nasim Siddiqui firms catering to the document and cash management
national practices in NRSP Bank so as to achieve its vision of structure to secure our customers’ transactions and offer while ensuring efficient business Chief Executive, solutions, SeeSam is determinedly sustaining its priority
becoming the leading microfinance Bank in Pakistan. cutting-edge services. Our selection of our systems has continuity, financial institutions SeeSam Solutions of providing customer satisfaction all around.
always been based on stringent criteria to ensure we have need to deliver transparent, cost Furthermore, the professional services drawn-out by the
Tell about NRSP microfinance bank. the best protection in place for our customers without com- effective services that will not only increase their reputation corporation also include in-house printing cells through
NRSP Microfinance Bank Limited (NRSP MFB) is one of promising on convenience and ease of use. We have also among their customer base, but also allow their staff to production printers’ high volume specialised manufac-
the leading players in the microfinance sector in Pakistan. implemented state-of-the-art security systems that are spend more time in developing strong, long-lasting customer tures at a substantially instantaneous pace. SeeSam is also
The Bank, headquartered in Bahawalpur, commenced its operated by well-trained and dedicated staff. Real time relations. The importance of document management solu- dealing with automation process of cash handling prac-
operations in March 2011 with shareholdings by highly-re- intimation of banking transactions is also being done tions in BFSI (Banking Financial Services and Institutions) tices through inventive techniques that also hold the
puted organisations including the National Rural Support through SMS to clients. We focus on managing risks arising has grown in leaps and bounds. It is a substantially well acclaim of elevating the sorting solutions at the State Bank
Program (NRSP), Acumen Fund USA, Acumen Capital from employees, skimmers, vendors and third party intrud- documented fact that financial organisations still bank of Pakistan. The enterprise stands as the pioneer of remote
Market, Kreditanstalt für Wiederaufbau (KfW) and the ers so that the customers’ interests are protected at all heavily on files and documents. Although banks are gradu- Fleet Management Systems in the country and have gar-
International Finance Corporation (IFC). NRSP MFB, like times. We also operate a 24/7 multi-lingual helpline to facil- ally moving towards e-banking, making most banking oper- nered a hefty amount of appraisal from all around and are
all banks, is regulated by the State Bank of Pakistan and is itate our clients which is especially important for the com- ations easily accessible over the internet, the truth remains proudly branded as Pakistan’s first and only certified
equipped to provide complete and tailored banking solu- munities we are serving. that they still have to deal with an unprecedented number ‘Solutions Partner’ of Ricoh Japan since 2013.
tions to its saving and lending clients including issuance of of documents on a consistent basis. Moreover, the tech experts have multiple branches and
debit cards, online banking, internet banking, interna- What is your advice to public regarding safety of their sav- So what do these financial companies stand to gain by services widespread around the country as well with resi-
tional transactions, SMS service and e-commerce. We have ings while investing? implementing a document management solution for them- dent engineers providing doorstep services to consumers.
the distinction of being the first microfinance bank in the The customers should place funds only in SBP regulated selves? Easy retrieval, safe and secured storage, reduced Offering round the clock after sales support from to all
country to offer Islamic services to those customers who banks. They should also thoroughly review and understand data loss, increased productivity and profits and of course, around Pakistan, SeeSam has also successfully installed
want to invest in profit-sharing saving products. We also all terms and conditions relevant to their investments. In business continuity in the event of a natural disaster. over 10,000 cash management devices in Pakistan’s
provide transactional convenience to businesses through addition to keeping their cheque books in safe custody, cus- However, it is imperative for the organisation to banking panorama while also introducing the world class
the provision of various free banking services, like issuance tomers should also not share their PIN, passwords and other choose their document management solution wisely as cheque and document scanning solutions.
of cheque books, debit cards, demand drafts / pay orders, personal information with anyone including any person they will become effectively a partner for you, helping With their effectual line towards providing interna-
internet banking and online banking. asking for such information on incoming phone calls. We you adhere to compliance and other guidelines all the tional advancement customised for local prerequisites and
encourage people to ask questions, the more they know, the time. As the number of documents involved is huge, the trials, the company live up to its duties of encompassing a
What are the strengths of NRSP Bank? less vulnerable they are and that is important for their responsibility lies with the vendor to study the existent comprehensive and rewarding experience for the consum-
Since its inception the Bank has made significant progress investments and financial wellbeing. system by which documents are organised and stored. ers altogether.
cies will continue to play a substantial role in improv- last fiscal year. The progress so far in FY19 also In parallel to developing a thriving microfinance The achievements of financial institutions, mak-