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ADVERTISEMENT SUPPLEMENT DAWN FRIDAY NOVEMBER 9, 2018 1

Messages

Tariq Bajwa Hameed Haroon Farooq Shaikh Syed Shabbar Zaidi


Governor, Chief Executive Officer, Acting Chief Executive, Senior Partner,
State Bank of Pakistan DAWN Media Group Institute of Bankers Pakistan A.F. Ferguson & Co.

I would like to commend the organisers once again for this


initiative of recognising the banking services through this
award and convening the event in its 3rd year.
I T gives me great pleasure to be part of the
team that has organised the third edition
of the Pakistan Banking Awards — the fi rst
T HE Pakistan Banking Awards recognise the best per-
formers in various categories in the banking sector
and the financial community eagerly awaits the results.
W E, at A.F. Ferguson & Co. Chartered Accountants,
are honoured to collaborate as the ‘Knowledge
Partner’ with the Institute of Bankers Pakistan and the
Today’s event is a celebration of the banking sector’s achieve- of their kind awards programme, which are Thus, it is important to celebrate their accomplishments DAWN Media Group for the prestigious 3rd Pakistan
ments so far. Pakistan’s banking sector is a pivotal contributor now considered the industry’s benchmark for and success. As one of the organisers of the event, The Banking Awards. Tonight will be a celebration of the
in the promotion of the overall economic wellbeing, socio-eco- excellence in banking. Institute of Bankers Pakistan (IBP), is honoured to have achievements of our banking industry, where top per-
nomic development and financial stability of the country. Three years ago, DAWN, with the Institute been part of these Awards which have been held every formers would be rewarded for their contribution in
However, its performance and contribution remains contingent of Bankers Pakistan and A.F. Ferguson & year, this being the third such event. taking the industry and our economy forward in such
upon the developments in the rest of the economy. Co. (our Knowledge Partner), introduced These Awards are jointly organised by: challenging times.
Appreciably, maintaining its upward trajectory, Pakistan’s these awards to highlight excellence and IBP, which in the domain of banking, is a major platform Relevance of each award category has been re-evalu-
economic growth increased to a thirteen-year high level of 5.8 for talent development and is ISO 9001:2015 certified. IBP, ated and where necessary, re-conceptualised to estab-
innovation in Pakistan’s dynamic banking
percent in the last fiscal year. This momentum owed primarily having among its alumni, a large number of high profile lish unique benchmarks for recognition of superior per-
to a growth-oriented policy mix over the past 3 years: historic
sector. bankers, has contributed significantly in shaping the finan- formance. The ambition is not to simply declare the best
low interest rates; higher development spending by the govern- The aim of these awards is to reward cial services landscape of the country. It is committed to on the basis of their financial performance; but non-fi-
ment; smooth energy supplies; and a continued support to the excellence and, more importantly, motivate imparting knowledge in the form of globally recognised nancial merits as well.
farm sector. The resultant investments in and consequent the industry to adopt best practices qualifications, certifications, quality trainings, recruit- The year 2018 proved to be a tumultuous one that
expansion of the production capacity of the major sectors ena- which will enable them to introduce products ment and assessment services to nurture banking profes- highlighted difficulties banks faced in running cost-ef-
bled the economy to achieve high growth without generating and services that promote national develop- sionals. It focusses on empowering aspiring bankers with ficient, customer-centric operations against the back-
inflationary pressures. Here, the role of banks is also apprecia- ment and improve the economy in the long the skill sets required by the job market, while simultane- drop of an increasingly stringent regulatory environ-
ble since growth in private sector credit was strong and invest- term. ously providing employers with qualified human resource. ment. That said, it was also the year that witnessed
ment edged up in terms of GDP. I am extremely grateful to our distin- • The DAWN Media Group — The most acclaimed, trust- some shifts in the way our banks do business today to
However, structural weaknesses in the economy, e.g., low tax guished jury members who have worked tire- worthy and respected Media Group. generate revenue streams beyond traditional banking
base, weak export orientation, and overall challenging condi- lessly this year under the leadership of Dr. • A.F. Ferguson & Co. — A member firm of the PWC net- channels.
tions for doing business, have remained largely unaddressed, Ishrat Husain (our Jury Chair), in order to work; it is one of the leading and reputed public accounting, It was encouraging to see an increase in the number
which coupled with higher imports have resulted in the emer- determine the winners of this year’s awards: business advisory and corporate services firms in Pakistan. of participating institutions applying across all catego-
gence of twin deficits. Furthermore, political noise throughout Pakistan Banking Awards provide a forum to promote, ries over the last year and we are grateful to them for
Mr. Atif Bajwa, Mr. Atif R. Bukhari, Dr.
FY18 accentuated these problems as investors turned wary of recognise and acknowledge the performance of the banks their efforts and time to prepare detailed submissions. I
the uncertainties ahead. For most of FY18, SBP remained focus Farrokh Iqbal, Mr. Naved A. Khan, Mr. Ehsan in various categories, which we believe, define the dynam- would also like to thank our partner, Syed Faraz Anwer
on preserving stability. SBP has adjusted its policy rate to anchor Ali Malik and Dr Zeelaf Munir. ics of progressive banking. and our team for their value-adding contribution in ena-
inflation expectations. Importantly, since the formation of new I would also like to thank all the banks that The overwhelming response, which we have received bling the firm truly serve as the Knowledge Partner.
government, monetary and fiscal policies have been working in participated at this year’s awards; it is due to from the entire banking industry, after the launch of We believe that these awards provide an impetus for
tandem. The government has proposed cuts in development their commitment to achieve excellence that Pakistan Banking Awards, was encouraging. I would like competition and a platform for encouraging differenti-
the Pakistan Banking Awards have become a ated efforts to be undertaken in the sector that plays a
Continued on Page 2 highly successful annual event.  Continued on Page 2 critical role in leading Pakistan to prosperity. 

Disruptive times for Pakistan’s


banking industry
By Syed Shabbar Zaidi mental changes have been made in the there are two acts. Acquisition of pro-
Senior Partner, A.F. Ferguson & Co. foreign exchange regulations for for- ceed of crime and its layering as being
eign currency accounts maintained in not seen as proceed of crime. Pakistan’s

P
AKISTAN’S banking indus- the Pakistan’s banking system. law of 2010 considers all proceeds of
try and its’ regulatory frame- The effects of the major disruptions predicate crimes listed in 2010 law as
work, after the privatisation are not yet to appear. Pakistan’s bank- money laundering.
in 1992, consolidated in line ing system would have to redesign its The correction of law that is required
with international standards. Pruden- procedures as from 1992 to 2018, whole for the same is a subject to be handled
tial regulations in respect of lending emphasis was laid down in promoting by legislature however the banking
and capital required in the form of min- inward remittances, which is a noble sector is required to comply with the
imum capital requirements have been cause and still remains our national law, as it stands at present, before
well prescribed and complied with. priority. Nevertheless, there were very desired amendment. The authentica-
Furthermore, there was no disruptions few regulatory checks for undesirable tion or certification to the effect that
on account of financial crises of 2008. outflows. The answer lies in transpar- all AML provisions have been com-
Therefore, the general perception that ency and adequate legislations. plied in the present circumstances is
banking industry and its related regu- The second disruption is the intro- virtually an impossible task. This issue
lations have achieved international duction of ‘Prohibition of ‘Benami’ law is further aggravated on account of the
level of compliance is well justified. in 2017. Notwithstanding the fiscal fact that under the present AML laws
There may be divergent views on aspects of the ‘Benami’ transactions it ‘tax evasion’ is also a predicate crime.
the role of banking industry in mobi- is an accepted position that this is a sys- The last disruption is a result of a
lising savings and diverting them for tem widely prevalent in our economic prevalence of connivance and fraud that
industrialisation and lending to the culture. Traditionally banking system, is occurring whilst conducting KYC of
private sector. Author agrees with the per se, deals with the ‘ostensible owner’ the customer. There are many reported
general perception and shortcoming and there is no concept of identification instances where it has been discovered
on that account. It is a fact that bulk of of ‘Beneficial ownership’. Nevertheless, that substantial banking transactions
the profit that accrued to the banking on account of various disruptions which are taking place in the accounts of the
industry in the last 10 to 15 years is on have taken place in the due course of persons where the identity of the person
account of guaranteed risk free lend- time, there is a strong movement to is ‘fake’. This is different from ‘benami’
ing to the government. This may lead identify the beneficial ownership. This accounts for the reason that in the case
to the question whether or not the pre- is a big departure from regular bank- of ‘benami’ account there is a primary
scription of prudential regulations ing practices of ‘Know Your Customer presumption that ‘benamidar’ is aware
and minimum capital requirements (KYC)’ where no enquiry is perceived of transaction being undertaken. In
have actually been tested or not. This for beneficial ownership if the ostensi- these cases, accounts are being oper-
is history. ble owner complies with the prescribed ated in the name of ‘fake’ persons. This
The world in 2018 is politically and requirement of KYC and there is no can only happen with the connivance of
financially very different from 1992. trace of any criminal act. the bank’s staff.
The test for the Pakistani banking In Pakistan’s circumstances, this is The regulators are taking adequate
industry and its’ regulatory framework, a big task as now after 2017 all transac- remedies to prevent this abuse with the
is whether or not adequate ‘insulations’ tions which are ‘benami’ in character help of national personal data base
have been incorporated to face the dis- represent an act done against the spe- organisation (NADRA). However as
ruptions which are expected to arise on cific provision of law. In case if it is discussed earlier the said question can-
that count. Following paragraphs dis- assumed that a substantial part of the not arise ab-intio unless there is a con-
cuss domestic and international disrup- ‘deposit base’ is benami then there nivance of the staff. It does not reflect
tions that may pose challenges to would have to be a ‘transition’ for the any error in the regulatory framework.
Pakistan’s banking industry. benami accounts in the system prior to Notwithstanding the same, this disrup-
In post 2001, environment duly the introduction of effective prohibi- tion requires re-examination of the
aided by ‘Panama’ and ‘Paradise tion under the law. This is a domestic responsibilities and liabilities of the
Leaks’, the matters of tax evasions and problem issue only as prohibition of ‘persons’ (employees) engaged in bank-
tax frauds, the concept of money laun- ‘benami’ law is restricted to India and ing services. In some countries, special
dering and combatting terror financ- Pakistan where such system was penal provisions, apply for any alleged
ing are being handled under one roof. allowed to prevail in the past on connivance, though not resulting in any
This subject is directly related to the account of traditions duly endorsed by personal benefit, if that disturbs or dis-
matter of foreign exchange regula- legal judgements. torts the regulatory framework espe-
tions in the country in international There is no empirical evidence as to cially for banking and other institution
perspective. In 1992, Pakistan adopted the size of benami accounts out of total of public interest. Same would have to
a policy of free movement of foreign deposit base of Pakistani banking sys- be incorporated in Pakistan.
exchange in case of individuals. tem however there are indications, In summary, it can be stated that
In an economy, where ‘Tax to GDP’ based on prevalent economic transac- banking industry in Pakistan will face
ratio is below 10 per cent with a sub- tions, that number is sufficiently large. many challenges for certain fundamen-
stantial junk of undocumented econ- Pakistani banking industry and its reg- tal disruptions in the system which have
omy, there can be undesirable conse- ulatory framework is faced with an occurred during the period. A difficult
quences of free movement of foreign uphill task of smooth transition of time is ahead. Nevertheless, there is sil-
exchange especially by individuals. implementation of prohibition of ver lining in the whole process.
Furthermore, deregulations under- benami transactions for bank deposits. There are positive effects of such
taken in 1992 had not been linked with The third disruption relates to pres- disruptions. In future world, bank-
mandatory compliance to ‘tax’ system ent ‘Money Laundering Laws’ in ing, fiscal and corporate frameworks
of the country, therefore, there are Pakistan. The money laundering law of cannot operate in isolation. There is
empirical evidences that there had Pakistan as enforced in Pakistan since an urgent need to institute a compre-
been as substantial outflows of foreign 2010 in author’s view has a wider than hensive framework for all financial
exchange out of Pakistan out of required definition of the term ‘Money matters covering banking, fiscal and
untaxed funds. Laundering’. Under the present law, corporate affairs and an all empow-
A substantial part of such transfers proceeds of crime are treated as ‘money ering regulatory body be instituted
have been made out of foreign laundering’. As per generally accepted for the same.
exchange accounts maintained under correct practice proceed of crime that This is an inevitable step for future.
the regular banking system. In 2018, is layered or placed in the system in a Banking will not be same in Pakistan
after the interference of the Supreme manner that camouflages original if we take into account these disrup-
Court of Pakistan and perceived criminal nature is ‘money laundering’. tions. A new paradigm is appearing
actions from the FATF some funda- In fact in money laundering processes that will be better for the country. 
2 DAWN FRIDAY NOVEMBER 9, 2018 ADVERTISEMENT SUPPLEMENT
Realising the vision of becoming the SeeSam Solutions: the key to
leading microfinance bank client satisfaction
T
HE Financial Services Only then can they possibly ensure that the document
The following is an interview with and is currently serving over 1 million account holders sector is a fast-paced, management solution can be effectively used to store
Mr Zahoor Hussain Khan, a sea- through 135 branches across Pakistan. The Bank is head- dynamic industry, and manage these documents.
soned microfinance practitioner quartered in Bahawalpur and has attracted renowned for- faced with increasing Here is where SeeSam can help. As a major player spe-
and President of NRSP Bank. eign shareholders whose equity holding is a testament to the regulations, market pressures, cialising in document management, office imaging, IT ser-
credibility and financial soundness of NRSP Bank. While we and constant changes – partic- vices, cash management and communication services,

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INCE NRSP Bank’s initi- continue to focus our efforts on financial inclusion and serv- ularly in terms of customer dem- SeeSam is able to provide integrated end-to-end financial
ation in March 2011, Mr. ing the broader public, we have also developed a client base ands and preferences. Moreover, solutions that add customer value, while delivering signifi-
Zahoor Hussain Khan of different banks, multinational companies, funds, trusts, financial organisations are often cant cost savings and efficiency gains. The company with its
has spearheaded its oper- government institutions, corporate and high net-worth indi- subject to mergers, acquisitions speedy and prompt facilities aims to grasp the trust of the
ations and has been instrumental viduals. Our investors and customers trust NRSP Bank and and vast restructuring, which can consumers and to build a lasting and prosperous relation-
in transforming the bank into a that is both an honour and our greatest strength. disrupt productivity levels and ship with its partners through commitment; as well as
sound and profitable institution. the efficient day-to-day running ensuring stability in evolution and cost-effectiveness for the
He is one of the pioneers of microf- How secure are NRSP Bank’s systems for customers? of operations. In order to meet the shareholders. Swiftly evolving as one of the country’s top
inance in Pakistan and has implemented best local and inter- We have deployed internationally recognised IT infra- changing needs of customers, By Nasim Siddiqui firms catering to the document and cash management
national practices in NRSP Bank so as to achieve its vision of structure to secure our customers’ transactions and offer while ensuring efficient business Chief Executive, solutions, SeeSam is determinedly sustaining its priority
becoming the leading microfinance Bank in Pakistan. cutting-edge services. Our selection of our systems has continuity, financial institutions SeeSam Solutions of providing customer satisfaction all around.
always been based on stringent criteria to ensure we have need to deliver transparent, cost Furthermore, the professional services drawn-out by the
Tell about NRSP microfinance bank. the best protection in place for our customers without com- effective services that will not only increase their reputation corporation also include in-house printing cells through
NRSP Microfinance Bank Limited (NRSP MFB) is one of promising on convenience and ease of use. We have also among their customer base, but also allow their staff to production printers’ high volume specialised manufac-
the leading players in the microfinance sector in Pakistan. implemented state-of-the-art security systems that are spend more time in developing strong, long-lasting customer tures at a substantially instantaneous pace. SeeSam is also
The Bank, headquartered in Bahawalpur, commenced its operated by well-trained and dedicated staff. Real time relations. The importance of document management solu- dealing with automation process of cash handling prac-
operations in March 2011 with shareholdings by highly-re- intimation of banking transactions is also being done tions in BFSI (Banking Financial Services and Institutions) tices through inventive techniques that also hold the
puted organisations including the National Rural Support through SMS to clients. We focus on managing risks arising has grown in leaps and bounds. It is a substantially well acclaim of elevating the sorting solutions at the State Bank
Program (NRSP), Acumen Fund USA, Acumen Capital from employees, skimmers, vendors and third party intrud- documented fact that financial organisations still bank of Pakistan. The enterprise stands as the pioneer of remote
Market, Kreditanstalt für Wiederaufbau (KfW) and the ers so that the customers’ interests are protected at all heavily on files and documents. Although banks are gradu- Fleet Management Systems in the country and have gar-
International Finance Corporation (IFC). NRSP MFB, like times. We also operate a 24/7 multi-lingual helpline to facil- ally moving towards e-banking, making most banking oper- nered a hefty amount of appraisal from all around and are
all banks, is regulated by the State Bank of Pakistan and is itate our clients which is especially important for the com- ations easily accessible over the internet, the truth remains proudly branded as Pakistan’s first and only certified
equipped to provide complete and tailored banking solu- munities we are serving. that they still have to deal with an unprecedented number ‘Solutions Partner’ of Ricoh Japan since 2013.
tions to its saving and lending clients including issuance of of documents on a consistent basis. Moreover, the tech experts have multiple branches and
debit cards, online banking, internet banking, interna- What is your advice to public regarding safety of their sav- So what do these financial companies stand to gain by services widespread around the country as well with resi-
tional transactions, SMS service and e-commerce. We have ings while investing? implementing a document management solution for them- dent engineers providing doorstep services to consumers.
the distinction of being the first microfinance bank in the The customers should place funds only in SBP regulated selves? Easy retrieval, safe and secured storage, reduced Offering round the clock after sales support from to all
country to offer Islamic services to those customers who banks. They should also thoroughly review and understand data loss, increased productivity and profits and of course, around Pakistan, SeeSam has also successfully installed
want to invest in profit-sharing saving products. We also all terms and conditions relevant to their investments. In business continuity in the event of a natural disaster. over 10,000 cash management devices in Pakistan’s
provide transactional convenience to businesses through addition to keeping their cheque books in safe custody, cus- However, it is imperative for the organisation to banking panorama while also introducing the world class
the provision of various free banking services, like issuance tomers should also not share their PIN, passwords and other choose their document management solution wisely as cheque and document scanning solutions.
of cheque books, debit cards, demand drafts / pay orders, personal information with anyone including any person they will become effectively a partner for you, helping With their effectual line towards providing interna-
internet banking and online banking. asking for such information on incoming phone calls. We you adhere to compliance and other guidelines all the tional advancement customised for local prerequisites and
encourage people to ask questions, the more they know, the time. As the number of documents involved is huge, the trials, the company live up to its duties of encompassing a
What are the strengths of NRSP Bank? less vulnerable they are and that is important for their responsibility lies with the vendor to study the existent comprehensive and rewarding experience for the consum-
Since its inception the Bank has made significant progress investments and financial wellbeing.  system by which documents are organised and stored. ers altogether. 

cies will continue to play a substantial role in improv- last fiscal year. The progress so far in FY19 also In parallel to developing a thriving microfinance The achievements of financial institutions, mak-

Messages ing financial inclusion and socio-economic develop-


ment of the nation.
appears promising as disbursements for the first
quarter stand at Rs 212 billion compared to Rs 156
banking sector, State Bank has also encouraged the
use of alternate delivery channels such as branchless
ing such contributions in Pakistan should be fully
acknowledged and events like the Pakistan Banking
It is pertinent to mention here that the State Bank billion disbursed in the corresponding period of last banking, which have the potential to play a signifi- Awards serve an important purpose for recognizing
Continued from Page 1 is not only monitoring the industry’s performance in year- so an increase of 36% from last year. cant role in increasing financial inclusion through the banks’ distinguished performance in various
fulfilling the financing needs of various sectors, but However, I would like to emphasize that we need to enhanced outreach. We believe that a basic transac- areas. It is highly commendable that the Institute of
Tariq Bajwa is also taking a very proactive role in improving the accelerate it further, and aim for a qualitative shift in tion account such as an m-wallet is an essential finan- Bankers Pakistan, in partnership with DAWN Media
capacity of the banks and making their service deliv- agricultural financing by adopting innovative tech- cial service in its own right and can serve as a gate- Group and A.F. Ferguson & Co, are continuing to cel-
expenditures and has partially reversed tax relief ini-
ery towards end users more efficient. These initia- niques for provision of easy and swift credit to small way to other financial services that can prove to be a ebrate successes in the banking industry by holding
tiatives that were announced in the FY19 budget. As
tives include development of new schemes and poli- farmers, especially in underserved regions. I’m par- pathway out of poverty. the 3rd consecutive Annual Pakistan Banking
things stand, this homegrown stabilization phase is
cies; holding of stakeholders/client awareness ses- ticularly talking about those 5.4 million marginal- In this regard, I recognize that the performance of Awards today. I applaud the efforts of these organiz-
likely to continue for some time. Encouragingly, the
sions across the country; and provision of trainings/ ized landholders who have holding of total land of the banking industry is commendable and the contri- ers and congratulate them for their collaboration and
incumbent government seems fully geared towards
certifications for bankers. I believe these measures only up to 5 acres. In addition, there are about 2.1 bution of branchless banking sector for financial efforts to ensure that these Awards become a regular
addressing these macroeconomic challenges and
are necessary to enable banks in meeting the credit million farmers with land holdings of more than 5 inclusion deserves special mention. Let me share that event for years to come.
ensuring higher growth and employment opportuni- requirements of these sectors more effectively. acres and less than 12.5 acres. These segments of the the Branchless Banking channel in Pakistan has We all must be grateful to the honorable members of
ties. We are confident that the economy will return to Here I would like to highlight the policy on agri financing market have largely been excluded shown immense growth during recent years. With the the jury who are well-known amongst the financial
its desired path of macroeconomic stability and con- Promotion of SME Finance launched by SBP in last from the recent increase in agri financing and should enabling regulatory environment created by State community and indeed are an institution in themselves
tinue on a high growth trajectory. December, which aims to enhance SMEs access to be the main target of the future plans for the sector. Bank, and the active participation of industry players, – to have taken on the responsibility to ensure that the
In this scenario, our banking industry has to play finance. Furthermore, a rigorous policy dissemina- Another area that warrants more attention by all the digital financial ecosystem in the country is evolv- best Banks stand out, while maintaining transparency
an effective role with tantamount contribution. tion exercise was also completed to ensure that the of us is green banking. State Bank considers green ing to expand its outreach across the country. and confidentiality, and ensuring that all Awards are
When it comes to the provision of financial services to consumers are also aware of such policies. Let me banking as a paradigm shift from traditional bank- Here, I would also like to refer to a broader objec- given exclusively on merit. I believe every Bank, which
SMEs, agriculture and housing sectors, the role of share that the State Bank is also keeping a close coor- ing, providing necessary tools and techniques to lev- tive that SBP is pursuing under its current strategic has participated, is indeed a winner as I truly acknowl-
banks become even more important since growth in dination with federal and provincial governments, erage the banking channels for promotion of resource plan called “Vision 2020”, and which is likely to con- edge and appreciate your efforts and contribution in
these sectors is essential to promote large-scale and with the Chambers of Commerce & SME efficiency and environmental protection for an equi- tribute in all spheres of the economy, including bank- improving financial inclusion in the country.
employment generation. In addition, financial inclu- Associations for timely implementation of initiatives table and sustainable development of the economy. ing. This is working towards enhancing the scope of
sion of the unbanked and disadvantaged segments identified under the policy. Now turning to agri. This initiative has culminated in the issuance of forward looking conduct of monetary policy. In this Farooq Shaikh
through digital finance and Islamic financial ser- credit, due to collective efforts of the industry the Green Banking Guidelines and a conducive regula- regard, adoption of Flexible Inflation Targeting to extend my profound gratitude to the jury, compris-
vices carries a significant weight when it comes to agri. credit disbursements have been consistently tory landscape to enable environmentally conscious regime will be an important milestone. ing prominent professionals, who have contributed
improving livelihoods via income generating oppor- increasing during the last several years. The road to banking on a large scale. A number of central banks across the globe with whole-heartedly in keeping the evaluation process
tunities. Moreover, tailored financial services can development of a dynamic, vibrant and sustainable Furthermore, SBP has remained cognizant of faith- rule-based inflation targeting regimes are opting for merit-based. I would like to thank our partners, The
also play an important part to advance women’s agri financing sector has been long and uphill. based financial inclusion and hence supported the some flexibility after witnessing lower than desired DAWN Media Group and A.F. Ferguson & Co. for col-
empowerment in the country. With the launch of the However, I am happy to share that the results of SBP’s vibrant Islamic Finance industry to prosper. In this inflation and a decline in economic activity during laborating with us every year. I am also grateful to
National Financial Inclusion Strategy in 2015, which multi-pronged approach to agri financing have been regard, significant growth of Islamic Banking indus- the global financial crisis. In this regard, SBP is going the Governor, State Bank of Pakistan for his advice
aims to enhance formal financial access to 50 percent encouraging! Agri-credit disbursement, which stood try, owing to conducive regulatory environment pro- to engage with the Government to announce the and patronage in promoting the Pakistan Banking
of the adult population by 2020, a number of new pol- at a modest Rs 294 Billion in FY12, has seen a cumu- vided by SBP, is helping extend Shariah compliant medium term inflation target that is consistent with Awards. In advance, I extend my congratulations to
icies and programs have been initiated. These poli- lative growth of 230% of to reach Rs 973 Billion in the solutions to faith-sensitive segments of the society. economic potential of the Pakistan economy. the winners. May the best banks win. 
ADVERTISEMENT SUPPLEMENT DAWN FRIDAY NOVEMBER 9, 2018 3

NBP determined to achieve high level strategic goals


The following is an interview share in relation to its competitors, NBP faces chal- • Benchmarking for best customer service stand- • To focus on continuous improvement in the ROA
with Mr. Tariq Jamali, lenges in increasing its share in the industry, particu- ards and ROE of the bank
President/CEO, National Bank larly in areas where business concentration is needed.
of Pakistan. Higher profitability has to come out of increased cus- C. Adopting best practices and modern day banking H. Partnering Economic development in the coun-
tomer relationships and through provision of extended • Strategic realignment of various functions try
What methods of operation product suite. • Business process reengineering • To continue support for fi nancing large infrastruc-
are you undertaking at NBP Due to its expanded operations and being in the • Change management ture projects in the country.
that open new growth oppor- public sector, pace of realising benefits from the initi- • Technology updation and Automation • To capitalise on the opportunities offered by
tunities? atives is at times very slow, resultantly diluting its • Out of the box solutions CPEC
NBP has sharpened its impact. • To improve further the government treasury busi-
focus on digitisation for Besides, due to recent regulatory instruction NBP’s D. Focus on improving Asset quality ness through automation
expansion of its business. captive government business is also under threat and • Restructuring and rescheduling for revival of sick • To use network for government initiatives for cash
This is in line with the pre- is prone to diversion to competition. However, neces- units collection and disbursement
vailing trend in banking sary measures have already been taken by NBP to • Improvement in overall portfolio risk rating • To continue to represent central bank for treasury
industry which is onboard the trajectory of continu- address the above issues. • Strengthen CAD function business
ous technological advancement as witnessed through Technology is changing in the blink of an eye and • Proactive approach, timely renewals and monitor-
the increasing deployment of alternate delivery banks to remain competitive, are heavily investing in ing of watch list I. Investment in our people
channels and the corresponding volume of e-banking their information technology infrastructure, NBP, • Automated credit scoring for structured products • Reward for performance culture
transactions. cognizant of the situation, is also onboard a similar • Improve quality of borrowers and collateral • Training and development
E-banking transactions have been continuously trajectory. • Competitive pay structure
posting higher growth, relative to paper-based trans- E. Market penetration for greater financial inclu- • Transparency in recruitment and promotions
actions, during the last few years. Banks have become Where do you see NBP in the next five years? sion • Succession planning
very selective in opening of new branches and instead NBP - High Level Strategic Goals (2018 – 2022) • Capitalise on our rural coverage
prefer expansion of the alternate delivery channels to • Products designed for low income groups, rural When it comes to the banking industry of Pakistan,
promote e-banking, fi nancial inclusion; low transac- A. Maintain Leadership position class and women what are you most proud of?
tions cost and achieve competitive advantage. These • Increase market share across various business • Education and Awareness There are various factors which have contributed to
channels are alternatives for faster delivery of bank- segments. • Focused promotion and CSR initiatives for com- the present day strong banking industry of Pakistan.
ing services to a wide range of customers. • Organic as well as strategic expansion locally and munity uplift One of the most relevant and prominent features of the
One of the major contributors in growth for e-bank- international industry is the role of Central Bank which has been
ing in recent times is the increased usage of mobile • Product development and leveraging network F. Strengthen compliance and controls utmost conducive for growth of the banking industry.
and internet banking for conducting banking • Capitalise on our strengths to compete with the • Zero tolerance for frauds and forgeries Through prudent measures, we have been able to deter
transactions. industry • Adopting technology to strengthen controls the impact of fi nancial fall-out and credit crunch in
Through launch of digital products and services, • Concentration on Islamic, Retail, agriculture and • Training for new guidelines and regulations recent times. The efforts related to fi nancial inclusion
the bank is aiming to realise the growth opportunities SME segments • Investing in monitoring mechanism of underprivileged segment of the society is also highly
in its business and customer base. appreciable for which central bank as well as other
B. Improve delivery channels and customer services G. Maximise value for shareholders banks are also playing their part. The initiative in this
What are the biggest challenges you face as the CEO • Alternate delivery channels expansion for branch • To maintain healthy and sustainable payout ratio regard is largely dependent on launch of branchless
and how did you navigate a path through them? less banking • To target growth both in terms of size and profita- banking platform and contribution by fi n-tech fi rms for
To increase its profitability as well as its market • Improving physical appearance of the facilities bility furnishing banking services in far-flung areas. 

Z International preparing the individuals for a better tomorrow


The following is an interview with Mr. system that focuses on character building, has developed the manuals. This initiative see it flourishing. For that, we need to spread what to think. Reflecting on Quaid’s teaching,
Zeeshan Altaf Lohya, President, Z International personality enhancement and preparing the helps us to enhance the learning abilities of the awareness of quality in the field of educa- I have developed a motto for all, “Educate
School. Being a visionary educationist and a suc- individuals for their life ahead. Z students. tion and teach people, how to think and not Pakistan, Build Pakistan”. 
cessful entrepreneur having the urge of impart- International is the institute claiming to nur-
ing quality education, Mr Lohya felt the need of ture the personality of every student. We You announced your newly established NGO
having academic institutions with sound aca-
demic and excellent co-curricular facilities. The
have introduced meditation and a Pers-
onality Development (PD) Programme to
“Own Pakistan” in your previous interview,
how is it serving the community? Message
school is working to empower the students as develop self-esteem, positive identity and to We are trying to help the society in all pos-
confident personalities whether it is Academics, give self-awareness individually. sible way. The interesting part is that it has an
Public Speaking, Performing Arts, Personality
Development or sports like Swimming, Cricket,
Basketball, Futsal and Football, these all are
You have mentioned the word ‘meditation’,
what is it and how it works?
open-door policy for less privileged class in
Karachi. We have started an evening pro-
gramme in the same school infrastructure
I feel pleasure in sharing my views on
the occasion of the 3rd Pakistan
Banking Awards 2018. The reason for
initiated to engage the children in conceptual as Meditation is a healthy practice that which helps the slum kids to enlighten their supporting the Pakistan Banking Award
well as physical education. Now we will ask relieves academic stress and helps students to lives with quality education. It embraces is our high appreciation for this impor-
about the other new innovations that Mr. Lohya keep mind and body relaxed. them with open arms and becomes a ladder by tant national sector playing its signifi-
has made in the field of education in Pakistan. The programme has a very positive impact providing them completely free education, cant role in banking education.
on students as we observe significant improve- extra-curricular activities and encourages We admire all those banks that sup-
How could the pre-primary level benefit from ment in their health and academic perfor- them to play an active part in the society. The port educational institutions and stu-
technology? mance. plantation campaign and CSR activities are dents, your organisations’ aim to promote
Z International School has taken an initia- yet another initiatives, we have started a continuous ladder of lifelong learning,
tive to build Pakistan’s first Pre-Junior We are told that you have a bookless environ- Plantation Campaign in Karachi and in differ- extending from playgroup till higher
Innovative Digital Campus where students ment at primary level, how does it work? ent areas of Sindh. We travelled all the way to education.
can do abstract learning, by using technology Let me tell you that on Debate.org, a discus- Dadu District in Summers 2018, distributed We congratulate the DAWN Media
as a source of education and can focus on pro- sion was held where 62 per cent people voted 100 ration boxes and planted 100+ trees there Group for holding the 3rd Pakistan Mr. Zeeshan Altaf Lohya
ject-based learning. “yes” for the bookless environment. As the for the environmental advantages. Banking Awards in collaboration with Founder and President,
school has always emphasised on enabling Institute of Bankers Pakistan and A. F. Z International School
How do you gauge the personal development students to have a conceptual study, we have What would be your message for new genera- Ferguson & Co. We are all working with
of students? introduced a bookless environment with non- tion of this country? one goal and one mindset to convert the dreams of the founder of the nation into reality. 
The school is working on an educational core subjects and our research department Pakistan is my identity and I always want to

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