2042 West 78th Place

Los Angeles, CA 90047

(323)753-2999 H/ (310)709-1714
Kathleen McKinney km5849ce@westpost.net

Objective - Seeking a management position in mortgage lending or retail banking.

Qualifications:
Seasoned professional with more than 15 years experience in residential and com
mercial loan servicing, with a proven record of productivity, quality and integr
ity.
Skilled communicator and energetic team leader: able to maintain cultural sensi
tivity, establish rapport with member of diverse groups and promote team cohesiv
eness, morale and efficiency.
Excellent analytical skills with the ability to identify and evaluate potential
dependencies and risk.
Known for an exemplary work ethic: able to foster positive relationships with c
lients and colleagues at all organizational levels.
Highly organized, dedicated and focused: able to prioritize, orchestrate and co
mplete multiple tasks to achieve organizational goals and objectives.
Experience with Windows, Word, Excel and Lotus 1-23.

Professional History:
JTL Mortgage Los Angeles
Loan Service Manager Feb. 09 April 10
Managed a staff of three employees to oversee the Loan Service and Collection D
epartment.
Managed all activities related to customer service, default on multifamily and
commercial loans.
Prepare all demands for payoffs, verifications of mortgage, Notice of Default,
Notice of Sale, Work Outs, Forbearances and Modifications.
Managed the workflow of the department, review policy and procedures, monitors
performance levels.

Citifinancial Long Beach, CA Nov. 07 Dec. 08

Branch Account Manager
Managed a team of seven employees with an area of focus to include but not limi
ted to sales, business development, loan servicing and branch management. Approv
e, process and fund consumer loans while effectively cross-selling real estate l
oans.
Oversees single family residents and commercials loans. Monitor incoming and ou
tgoing collection and sales calls.
Monitor delinquencies, review and approve foreclosures (Asset Review Committee)
and prepare reports for such.
Monitors the Notice of Defaults, Notice of Sales, delinquent property taxes and
hazard insurance.
Prepare payoffs and verification of mortgage. Prepare or perform property inspe
ctions on non-performing loan or REO properties. Monitor insurance drafts for pr
operty repairs.
Prepare or approve workouts payment plans, modification, deed in lieu and short
sells.

Budget Finance Company Los Angeles, CA 1994 - 2007

Loan Service Manager
Managed a team of 15 employees assigned to resolve executive management concern
s relating to residential and commercial loans.
Monitor high volume incoming and outgoing calls for the customer service and co
llection departments.
Monitor the delinquencies portfolio, which includes foreclosure, Notice of Sale
s, bankruptcies, delinquent property taxes, hazard insurance and REO properties.
Prepare payoffs, VOM, process loan payments and payoffs.
Monitor/prepare workout agreements, assumptions, modification, deed in lieu of
foreclosure and short sells.
Hire, train and supervise department personnel, account for all workforce-relat
ed activities and verify compliance with corporate quality standards.

Western Federal Bank Marina Del Rey, CA 1988 - 1994

Collection Supervisor
Managed a team of 10 employees responsible for customer service and loan servic
ing.
Responsibilities includes monitoring the single-family portfolio, which include
s delinquencies, foreclosure,
Bankruptcies, taxes and insurance; processing of payments, payoffs and VOMs.
Monitor incoming and outgoing calls on the auto-dialing system.

Education
Great Western Savings School Completed numerous courses pertaining to loan serv
icing/management allowing for effective management of people with diverse backg
rounds and skills.
WLCAC Banking Training Class (Trade School) Received a Certificate of Completio
n in loan origination, retail and mortgage and customer service.
Southwest College Received a Certificate of Completion in Real Estate Principal
s.