CHAPTER 01: INTRODUCTION

Description of the organization

Sultan’s Fashion is a sole proprietorship business where he along with his two stuffs performs all
the business activities. It is located at the Aziz Super Market, Dhaka. Mr. Sulan Rahman, the
owner of Sultan’s Fashion, invested money borrowing from the bank. He goes to Narayangang to
purchase the products once in a week and sell these products during the whole week. The
customers of his business mainly are the students and the young employees.

Stakeholders of Sultan’s Fashion:

 Distinct Customers
 Regional Customers
 Loyal Customer
 University Students
 Young Employees
 Friends and Relatives

Business Process of Sultan’s Fashion:

 Purchase
 Sales
 Traditional Accounting
 Customer Services

The business process of Sultan’s Fashion:

There are 3 processes involved in ordering food from him:

1. Customers search for cloth items physically from the shop

2. Then know the customer about the selected products and confirm the order
3. Making payment (using cash only)
 Description of computer-based systems of Sultan’s Fashion:

There is no automated system for Sultan’s Fashion.

Description of manual systems of Sultan’s Fashion:

 Purchase: Mr Sultan purchases the products from the various garments of
Narayanganj Districts.
 Sales: His sales include shirts, t-shirt, pants, trouser, jersey, jacket etc.
 Traditional Accounting: There is a staff member who sits in the store to manage
cash dealings. The cash payment system is always cash only.
 Customer Services: There’s been an option to return the products if necessary to
provide loyalty to the customers.

CHAPTER 2: PLANNING

Problem Identification:

Since Sultan’s Fashion is not automated even no particular function is not automated,
there are many problems. These problems are:

 Sultan’s Fashion has no IT department to create its own website or online order
system. Customer need to go the shop physically and make purchase.
 There is no marketing department for Sultan’s Fashion. Thus there is no focus on
customer review and no way to know the loyal customers.
 Sultan’s Fashion has no online payment system.

Problem description and scope for future developments:

There are many ways to use the IS via which Sultan’s Fashion can develop its existing
manual systems. The following scopes are:
● Software development: Introducing a website for Sultan’s Fashion.

● Package implementation: Introduce sentiment analysis to understand customers’

emotions regarding the purchasing behavior of Sultan’s Fashion.

● System Enhancement and website development: Develop an app for Sultan’s

Fashion and introduce a tracking system for delivery men where the customers can
track the current location of the delivery man and reach the product to the desired
customer safely.

Classify and Ranking IS development projects:

Based on the above discussions, we rank the problems and solutions in the following way:

Project Name Time required Level of Priority

Website/App 15 weeks High

Sentiment Analysis 12 weeks Low

Online Payment Feature 20 weeks Medium

Selecting IS development project:

Based on the project time completion and priority level, we believe the most important,
feasible and doable IS project development right now for Sultan’s Fashion will be
developing an automated system by creating a website for Sultan’s Fashion. This will
help Sultan’s Fashion to immediately upscale its marketing game and increase
customers.
Project Description we will to do:

We are planning to create a website for Sultan’s Fashion and automate its business. The
automated system of Sultan’s Fashion will help them to develop their business. The
website will include a menu and an online ordering system. Customers can visit the
website and select and order any food item they want from Sultan’s Fashion. This will
reduce hassle and save time and money. This will also ease the system of ordering.

Feasibility Analysis:

This study will determine whether our requested automated system makes economic and
operational sense for Sultan’s Fashion.

 Economic feasibility:

1. Intangible costs and benefits:

Improved processing efficiency

Improved work process

Availability of new, better, or more information

Faster decision making

Better usage of resources

Increased accuracy in clerical operations

2. Tangible costs and benefits:

Cost reduction

Error reduction

Flexibility

Reduce Complexity
 3. Development costs: One-Time Costs for Customer

4. Annual operating costs: Recurring Costs for Customer

5. Annual benefits: Commonly Used Cost-Benefit Analysis Techniques.

 Net Present Value (NPV): Trade discount cash inflows-

Initial cash outflows
 Break-Even Analysis (BEA): At which point the profit is zero.
That means no positive or negative numerical value.
 Return on Investment (ROI): Net income/ cost
of investment
 Technical feasibility:
 In familiarity with the application: With a website, we have more
familiarity and less risk.
 Familiarity with technology: Sultan’s Fashion is not accustomed to
an automated system that will generate more risk.
 Project size: It is a small project comparatively so it will have less
risk Compatibility, Compatibility is higher so it has less risk.

 Operational feasibility: Our project will help to achieve customer satisfaction by

introducing an automated system. This will help Sultan’s Fashion to elevate their
customers' experience by improving the fields where customers are facing
problems.

 Scheduling feasibility: The deadline for our project's strategy, the plan is
achievable and realistic.

 Legal and contractual feasibility: No aspects of our proposed system conflict

with any legal requirements.

 Political feasibility: The key stakeholders of Sultan’s Fashion view our proposed
system to be extremely beneficial for both the customers and the organization.
 As-Is System and To-Be System:

The As-Is diagram describes the present state of the organization's process, culture, and
capabilities and The To-Be diagram describes the future state; in other words, how the
organization's process, culture, and capabilities will appear in the future. The proposed As-Is
diagram and the To-Be system for Sultan’s Fashion will be:
 Schedule of Project (Gantt Chart)

No Task Name 2022 (In Week)

1st – 5th 6th – 10th 11th – 15th 16th -20th 21st – 25th 26th – 30th

01 Analysis
 Document Current system
 Discussion with stakeholders
02 Planning
 Vision Mission Strategy
03 Design
 Design Database
 Software Design
 Website Design
04 Development
 Develop System Module
 Integrate System Module
05 Testing & Implementation
 Perform System Testing
 Correct Issues Found