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Pre‐ interlη ediate Slυ denl′ S B00々 "ith10■ :ine p間 にtill

David Grant, Jane Hudson & John Hughes

 CO籍tents
lntroduction
4-5
Working Language at Practically Business Talking Outcomes - you can
with words work speaking communication point

How to ask Making Make that . talk about what

1 Companies Company Present
facts simple somebody introductions contact! companies do
to repeat . talk about your company
6… 11 information . ask somebody to repeat
information
. introduce yourself and
others

.
2 Contacts Describing
your job and
Present
continuous
How to
say phone
Making and
receiving
Do you work
too much?
describe your job and the
people you work with
contacts numbers and phone calls . talk about work activities
12-17 spell names . give phone numbers and
spell names
. make and receive phone
calls
一５

Products& Describing Past simple How to show Giving a research Products . describe a company's
servlces products and interest report you can't products and services
services live without . talk about inventions
LIIb l
l互
. show interest in a
conversation
r give a research report

Viewpoint 1 O VIDEO A company profile 24-25

.
4 Visitors Company
structure
Asking
questions
How to
conlirm
Welcoming
a visitor
The question
garne
talk about company
structure
information . ask questions
26-31
. confirm information
. welcome a visitor
ＥＤ

Customer Customer Comparisons How to Making and The WOW! . talk about customer
servlce service 'soften'a dealing with Awards service
raessage complaints . make comparisons
田Z「 5ア ￨

. soften a message when

complaining
. make and deal with
complaints
.
6 Employmenf EmPloYment Present How to avoid Evaluating The best talk about employment
perfect (1) negative options companies procedures
answers to work for? . describe your experience
38-43 in a job interview
. turn a negative answer
into a positive answer
. evaluate options

Viewpoint 2 oviDEO The customeriourney 44-45

. talk about air travel

7 Travel Air travel will/going How to ask Arranging to The travel
tolpresent for directions meet game . discuss future plans,
continuous arrangements and
46-51 decisions
. ask for and give directions
. make arrangements to meet

passive .
8 Orders Orders and The How to ing requests Comparing talk about orders and
MIlaК

deliveries discuss l.`■ ￨￨. payrnent deliveries

payment ●・ ―‐
・ methods . talk about order processes
52-57 terms . discuss payment terms
. make and respond to
req uests

2
 Contents
―■,,__ ‐1● 織 ‐

with
Working Language Practically Business Ta!king_
・―
Outcomes - you can
wo.rds at work speaking communication pOint

.
9 Se‖ ing Advertising Modal
verbs (1)
How to
nterru pt
i
Controlling the
discussion in
Going viral
.
talk about advertising
talk about obligation,
- obligation, and avoid meetings necessity and permission
158-6Ξ ] interruption
necessity and . interrupt and avoid being
permission
i nterru pted
. control the discussion
in meetings

Viewpo漱 3 0 ViDEO WhatcollⅢ isyourio握 :0' 64-65

.
10 EnvirOnmenl Environmental
protection
Fi rst
conditional
How to
ask for
Giving a formal
presentation
Nudging talk about environmental
protection
clarif ication . talk about probable
66-7L
future results
. ask for clarification
. give a formal presentation

11 Enterta in ing Corporate Countable How to ask lnviting and Hospitality C talk
hospitality and about food offering or bribery?
u ncou ntable on a menu
72-77 nou ns facilities i
. ask about food on a menu
. make invitations and offers
＾∠
■■

PerformanCg Evaluating Present How to say Describing trends The . talk about performance
performance perfect (2) complex performance . talk about how long and
78-83
- with lor numbers game when you have done things
and slnce . say complex numbers
. describe performance
trends

Viewpoint 4 O VIDEO Green business 84・ 85

. talk about global issues

13 Future trends Global issues Future
pred ictions
How to link
ideas
Predicting and
forecasting
Cause
marketing . make predictions
86-91 . link ideas together
. make predictions and
forecasts

.
14 丁 nle Managing time Second
conditional
How to
use time
Negotiating
conditions
VVhat
happened
talk about time
management
expressions to our free . speculate and discuss
92-97 time? consequences
. talk about deadlines
. negotiate conditrons
1『11￢rainlng Personal Modal verbs f2) How to give Making and Arnbition! . talk about personal
二 JI development - giving advice positive responding to development and training
and training feedback suggestions . give advice
I匝亜□ . give and respond to
positive feedback
. make and respond to
suggestions

Viewpoint 5 0 ViDEO A succesギ サt partners餞 ￨ 104-105

Practice files 106-135 Audio scripts 144-158

Comm un ication activities 136-143 lrrregular verb list 159

「 13
 lntrぴ uuё lt‐ i。 濾
Welcome to Busrness Result Second Edition Pre-intermediate.ln this book you will find:
. 15 units . Communication activities
. 5 Viewpoint video lessons . Audio scripts
. Practice files . Access to the Online practice

What's in a unit? What's in the Viewpoinf lessons?

Starting point
o an introduction to the theme of the unit
o discussion questions
Working with words
. reading and listening about a work-related topic
. focus on key words and phrases
o practise the new words in speaking activities
Language at work
. grafiunar presented in authentic work contexts
. Language pointbox focuses on the key grammar points
r practise using the language in real work situations
Practically speaking
r focus on an aspect of everyday communication at work
. helps you to sound more natural when speaking
o practise speaking in real work situations
Busi ness commun ication
. key expressions for authentic work contexts
. improve your communication skills for meetings,
presentations, socializing, and phone calls
. Key expressionslist in every unit
Talking point
. focus on interesting business topics and concepts
. improve your fluency withDiscussion andTask
activities
. Discussion andTask allow you to apply the topic to your
own area of work
The Viewpoinfs are video lessons, which appear after every
three units. The topics of the Vieurpofizf lessons relate to a
theme from the main units and include:
e interviews with expert speakers
. case sludies of real companies
EachViewpolnf is divided into tfuee or four sections, with
a number of short video clips in each lesson. AViewpoint
lesson usually includes:
. A focus to introduce the topic. This contains a short
video showing people discussing the topic.
. Key vocabulary and phrases which appear in the
videos.
. Main video sections which develop listening and
note-taking skills, and build confidence in listening to
authentic language in an authentic context.
. Activities which provide speaking practice about the
topic of the lesson.
All of the videos in the Viewpofuf lessons can be streamed
or downloaded from the Online practice.
What's in the Practice files?
Written exercises to practise the key language in:
. Working with words
. Business communication
. Language at work
Use the Practice files:
o in class to check your understanding
o out of class for extra practice or homework
Tlne Practice files include a Grammar reference section with
more detailed explanations of the grarnmar from each unit.

What's in the Communication Follow the links (as shown below) to t}:te Practice file in
activities? each unit.

. roles and information for pair and group activities ) For more exercises, go to Practicefile 6 on page 1i6
. extra speaking practice for the main sections of D For more information, go to Grammar reference on page 1 17
each unit

4
 lntroduction

What's in the Online practice?

o practice exercises for each Working with words, Language at taork, andBusiness communicatioru section
o unit tests
. email exercises for each unit
o automatic marking for instant answers
. gradebook to check your scores and progress
BusinessRttuI Pc.Intermediate ContentlTrackingvlClassToolsvlCommunicationvlResourcesvlAdvancedToolsv

Contetu > Unit 12 > Languagealwotr 1

「
Language at work 1 ￨,￨□ ￨(「
BusinessResuft

Choose the correct words to complete the sentences.

When,, ^ thecompany,

.sla, No, never, but I wor rl ke 1o.

I v to thelr l,4anaq nq Director Last week

Jan - lneilrpioyed srrce she left B|\I last year

The wealher v aw{u durinll oLir business trip to the USA

v Ch na severa times s nce I qq6

Try again Start again

回□

Additional resources
. watch and download all of theViewpoinf videos
o listen to and download all of the class audio
. sample emails for each unit

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可圏圏日

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=窯

rdr*.ddiFrstuil6
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How to access your Online practice

To access yo:ur Online practice, you will find an access card on the inside cover of your Student's
Book. This contains an access code to unlock all the content rntlrre Online practice.

Co to www.oxfordlearn.com and activate your code, and then follow the instructions online to
access the content.

5
 E

S
EI
■

Starting point Working with words I Company facts

1 rVrl"t t i"a or.o-puny 1 Work with a partner. vr'hat do you know about these €ompanies?
do you work for? lertlt's Michelh v1haa!
Bstl a d sut1s ry lkci
2 Do you think irs bett€r E EEL
to work for a larg€ or a
small company?

d
ロ auast " el
風 -
ミ
10
.:
口 ・  ・

︰ ヽ
、
イ メ ′∼

ヽ H COMPOSi
ヘ

2 Readthis text. Mat h des.riptions 1-5 to the companies in 1.

Thjs cornpany provides many d fferent nternet services. includrng

ne!\rs. on ne shopping and emir L Mosi ol ts revenue coTnes fTom
1 advert s ng on its webs te. ts head off ce s n Sunnyva e. Ca lorr a

Th s company makes iyres for cars and other vehicles. t is based in

2 France, blt t has more than 111,000 employees all over the world.
also we lknown for its red and green trave guides.
lt s

t'saSwedish cornpanyand it operates n3Tcountres. lt specializes

3 n ow-pr ce househo d prod!rcts, inc uding f!rn ture, bathrooms and

kitchens

It s a subsidiary o{ Uni ever The cornpany makes ce cream and frozen

4 yoghurt, and ts main competitor s Haagen-Dazs.

This conrpany produces many different electrical and e ectron c

5 productsj such as TVs, computers and mobile phones. Lt's South Korea's
largest company and exporter,
-
3 Work with a partner. Vvhich compani€s in 2 do you know we[? Do you use any
ofthe companies or theirproducts?l hat do you thinkofthem?
 Unit 1 | Companies

4 Comptete thcse sentcn.es with the words in bold from 2

1 Some companies make or
2 Other.ompanies
3 ff you in a product or seruice, it's your main activity.
4 Ir you work ror a .ompany, you are an
5 Vr r company is in the toln or.itv where it has its

6Ityouworkina , vour.ompany is pnrt ol a bigger

in a counha where it sells or makes

8 A .ompany in the same business as you is your

9 A company that sel1s its products in other comtrics is an

′
10 ヽour is tlrc money you rcceive for your products or

Tip I Word stress
To pronounce a longer word
correcty, yo! need to know
(a) the nunrber of sy lables (b)
whrch sy lab€ has ihe rna n
eqllpany (3 syl)ables)
eelrlry (2 syllables)
5 Horv many syllables are there in the words in 4? Where is the sh'ess?
6 Complete this text lvith words lron 4. Sonretimes you need to change the fom1.
Skoda I cars and other vehicles- Il is a
2
o(Volkswagen (V\() Crr)up aDrl it is thc lLnrd
oklesl crr rrakel in the \(r)rld. ll s 3 in the
Czcch Repubtic, but it is a global company. It a-
in 103 markets and has mor{r than 25,000 "
worldwide.

Skoda has lhc advantages ofa ccntralLuropean location and teclmology

trom the WV Group. For this reason. its costs are lower lhan nany ol
i's 6 ad rl :n aars
which oller good value ibr mone].
-,
When the conrpaDy started, il. icycles. 'foday, iI coniinues 10
p)'oduced b
8- suppol-t seNices to the lour-rle llrance and
Tour olBril,ain cycle races.

> For more exercises, go to Practice file 1 on page 106.

7 Name three big companies in your counhy. What do they do?

I i; i.l Listen and complet€ the information about the ASSAABLOY Group.

ASSA ABLOY
ll ■1,1 25 ,

C IngersolLRand, and
ヽ′
laste■ I.ock
IS
Nationility
・
Number of employees _000
6C billion
﹁

s
︱

hternational operations countries, companies

Name of the subsidiiry 9B

9 Make sentences about the €mployee and her company, using the inJormation
in 8 and some or all of the words ir 4.
ExanDle: She lrairr fot ASSA ABI-OY
h prodlLces locks and securit! systems.

10 Work with a partner.Talk about your company or organization.

7
 Unit 1 ! Companies

Language at work I Present simple

1 Work wi0r a partner. Ask and answer questions 1 5.
1 Which.ompany do yon work for?
2 Is it a new €ompany?
3 What does it do?
4 Do you work at the head office?
5 Does the company have offices in other.ountries?

2 Work with a partner. Are these sentences abott Cttzprorn,Nestlt andTbyota

tru€ (T) or false (D?
1 Gazprom produces energy.
2 The companies aren'i competitors.
3 Nesti6 provides services but it doesn't produce anything.
4 Two of the companies produce cars.
5 Toyota isn't Russian.
6 Nest16 and Gazprom don't have their head office in lapan.

3 Find examples from for desciiptions 1-5i^ \e LangutLge point.

1a.d2
Th€n chooEe the correctwordsin itnlirs to complete sentences a-..

LANGUAGE POINT
1 Verbs with -s ()1 cs at the end
2 A negative s.'ntence usin,I the verb do
3 A negative sentence using the verb ,e
4 A queslion usingthe verb do
5 A question usingthe verb re
a We use the present simple to talk about someth',18 hrrytning nolL) / ficts at

b or es to the end of &e verb in the sr.ord / tftird person sin8tlar

We add -s
c We use be / do for questions with adjectives, and we use irc / ilo ror
questions with verbs-

)) For rnore nlorrnauon, go to Grammar reference on page 107

4 Choose the .ore.t words in ifrli.s to complete the text.

You probably
lkrowl krows thal Nesie 2prcduce /
prodrces Nesprcsso machines and Nescafe inslanl
cofl6e. And many peop e 3see / seesthe Nestl6 name
on their breaktast cerea packel every morning. Bui what
ノ
e se 4do / cioes yo! know about lhe company? What
,
other products sls / does t se I, and whe.e, And lhe
food indL.rslry 6/sr't / doesr'l aiways qreen, so whal does
Lhe company
7do / does to protecL the efvrrcnmenl?

Our reporter Rosa llann ng 3ialt / lalks to emp oy.r"

oi NesL 6 and discovers what they do She !/ear, /
/esrrs why most employees roale / do happy to work
lhere and why most ol Nest 6's ernployees r1,sr'i/

Llsten lo Nesil6 n Focus iofight at I p.m. to learn

E tr
I -ore aoo-. o-o o, \"
^o'
d' . b Sqe. ood or p"- ^.

8
 Unit 1 Companies

5 > 1 . 2 Listen and make a note of thrce interesting facts about Nesu6.
Compare with your partner.

6 > 1.2 Listen asain and answer questions 1-9.

1Hoo'oldistheco pany?
2 What products does it produce?
3 \.rr'hat is its amual revenue?
4 Whereis the head offi.e?
5 How many fa.todes does it have?
6 How many employees does it have?
7 k employee haining important for the company?
8 Does the company help Iocal communities?
9 Is it a $een company?

7 Use the information from 6 to make sentences about Nestl6.

Example: The canpan! is oxer 150 lears old.

)) For more exercises, go to Practice file 1 on page 107.

8 Work with a partner Ask and answer the questions in 6 about your company
or a company you knowwell.

9 Work with a differcntpartrer.Te[ them about your first partn er's company.

Practically speaking I How to ask somebody to repeat

information
1 Somebodyspeakstoyou ataconlerencebutyou don'thearthem.Howcan
you asktheperson to repeat the information?
Hi. W nanu's .--' Mtl t u1o* fat ** nl *M .

2 > 1.:J Listen to the conversation. W te the information about the .ompany
Numb.'r ofcountries
Numb€r of fa.tories:
Numbs ofenrployeesl

3 > 1.3 Listen again and conplete the expressions fo. asking somebody to
repeat the inlormation.
Tip I lntonation in
qLrestions l Sorry can you ?

I a Wh q]estiar (What:, Where,

2 Sorry, can you al,it

i.Yhy etc), your voce normally 3 Sorry, employe€s do you have?

goes down at the end. When
you ask a persoF to repert
cedaln information, yourvo ce
Sarly,what'syaur 6 @Cain)?
vonr annual sales ?
4 nhich two questions in 3 ask the speaker to repeat only part of the
infomation? Vr'hat similar questions can you ask in response to the pe$on
in 1?
5 write five facts aboul you.sef or your compan, but replace.ertain words
with ""*". Read your sentences to your partner.Take turns askingthem to
repeat the nissing inJormation.

9
 Unit 1 | Companies

Business communication I lVlaking introductlons

■ ■目

′     ．
、
t \^4lat do you talk about when you meet som€one at a conferenre for the

こ
first time?
 １ ・
2 > 1.4Listen to Gianlu.a introducing himsellto Carmen at a conJer€nce.
ヽ
., Make not€s about:
目 1 Carrrl€n's nationality
﹂■

2 l1er job
′ 3 why she's at the conJerence
3 > 1.4 Complete what Ganluca says. Then listen again and check youl
１
２

Tha*s very much. Can I myseli? l'm Cianluca Donatelli

３

Carmen. Where are vou ?

４

′
do voll、、ork fo■ ,
５

Oh really? And $,ilat do you

６

So nre you at this conferencc?

７

]:hat's interesting. A tuiend of mine works for Italian serice providea Can I
introduce to ?
8 Roberto.Can you cOme here a nunute?This ls_ So■ ■ル ｀
Vhat′ s yolr nanle
,

is Carmen. She's wdting an artide on lnt€met sewice

providers.

4 L.1.4 Match questions 1-8 in 3 to Carmen's r€sponses a-h.Then listen and

Key expressions
lntrodrcing yourselt
Can I ntrodLrce nrysefl
lntroducins otherc
Can I lntroduce you to ...?
Thsis..
R€sponding
Nice to meet yo!. / How do
Nice to meet yo!, too.
Asking about person/,obl
What s your name (aga n)?
Where are yo! lromT
Who do you work for?
WhaYHow aboL.rt you?
7 L a I'm ajournalist.
2 b Cannen. Carmen Sanchez.
3 rlle6-itis.€o?h€a*
4 d Nice to meet yor!. I'm Carmen San hez.
5 e I'm here to resear€h an article on lntemet service providers.
6 t I don't work for a company.l'm self employed.
7 g Yes. of course. That would be nice.
8 h I'm from Argentina.
5 Practise the conversation with a partner.
6 > 1.5 Listen to another extract of the conv€rsation between Gianluca and
Carmen. Underline the stressed wods in Carmen's questions. Why does she
stress these words?
1 Gianluca: What do you do? Carmen: t{hat about you? What do you do?
2 Gianluca: Why are you herc at thjs conJeience? Cmen: How about you?
why are you herc?
) For more exerc ses, go to Practice lile 1 on page i06
7 Work with a partner. Have short .onversations using the prompts below.
. Name . Conpany . Country
. ,ob . Reason for being here
Example: A Citi I inttoducc 11tyseLfl I'111 Felipc.
B Niceta meet ya .M! ane's I i'1.
A wherc arc yotlron,lua T
B I Dr f"ni Eailt. \ lhat about !au? Werc arc yau fom?
A t m fant BraziL.
8 Work in small gtoups.You are at a .onference. lntroduce yours€ff to another
peison.Then introduc€ thjs pe$on to otherpeople in the group.

10
 Unit 1 I Companies

■■■■■
口■
TALKING POINT ′ ″

ヽ L
=

L_」

Make that contact!

Work with a partner.You aie both at a .onference.Yo u are comPetingfor
a big customer.The first percon to finish is the winner.Turn to Page136for
the ruies of the game.

PLAYER A PLAYER B
Start here stan here

ロ
Yes, I am.
ls thrs seat free?
Nrce to meet yorl

Who do yOu work Sofiy, what's your No,it'sa

豊
for?
10KER name (again)? French coR,pany

Ｌ一
Can lntroduce It's 1263 Gray Rd I'm Spanish.

■■■
ltaly
you to my boss? Carrae. operat€ n Europe?

● 0
41
olsen.
豊
10KER olsen. Jan I0KER Yes. it is
円 量
What is your annual
ln Mlan in Europe and

電
company do?
lヽ 」 yo!r company rave? North America.

No, I work n one of

you prov de? JOKER
g ●
Do you use Eng ish
n your lob?

No, we don't. We're

Flteen your company 勝
head officeT
specialize in?

● ●

jOKER No.1'm nd

駿
coodyear.
蛾
work for I0KER 」u工 loda“
■■

SoLrth America

My lrusband/wlIe?
Im in room 356 Sorry, whal s your That's a 'rery Do you do any
He's/She s a
company aga n? business in Asia?
iournalst
●
Why is yoLrr

蛾
10KER English so good?
]ヽ o,it doesn't

Congratulations! You made contact with the customer firstl

1「

」 11