Swetank Shubham Swetank123shubham@gmail.

com
Customer Relationship Management + 91 – 99902 17347

Career Objective:-

Looking forward to an opportunity for working in a dynamic, challenging environment, where I can
utilize my skills for developing my career along with the growth of the organization.

Profile Summary / Functional Summary:- JOB RESPONSIBILITIES

 Overall 2.8 years of experience in management and real-estate industry.

 Looking Post sales in real-estate industry.
 Good experience in Real-Estate industries.
 Expertise in all Back-office work & Support service.
 Expertise in all documentation work like Welcome letter, Allotment letter, Payment Receipt, &
Builder Buyer Agreement.
 Follow-up with clients via email, phone & WhatsApp for Payment according to demand letter.
 Follow-up with client for home loan.
 Provide leads to bank, NBFC for home loan & follow-up till loan Disbursement from bank, builder &
Customer.
 Maintaining up to date report of all existing customer data in Excel.
 Interacting with clients to know their requirement, to change or upgrade their requirement (Change in
unit, Name addition or Transfer, etc).
 Updating clients about new developments in the company’s products.
 Attending review meeting with company management on progress & customer queries.
 Call HNI / NRI Customer for post sales work.
 Team Management, Account, Sales, CRM & pre-sales.

Professional Experience:-

Currently working as CRM (Customer Relationship Management) with Golden Touch Investments,
Gurugram (Oct-2017 - Present).

Education / Educational Summary: -

Year University Percentage Qualification

2017 BPUT 7.8 (CGPA) B.Tech (EEE)

2013 CBSE 59% XII

2011 CBSE 7.2 (CGPA) X

Technical Skills:-

Programming Languages : C & C++ , HTML.

Operating Systems : Windows XP / Windows-7
Other Tools : MS-Office
DCA (Diploma in computer Application)

Academic Projects:-

B.Tech
From Mahavir Institute of Engineering & Technology, Bhubaneswar.
Department : Electrical & Electronics Engineering.
Automatic irrigation system (Major project).
Biogas production from kitchen waste (Minor project).

Project 1:

Title: Automatic irrigation system.

Project Description: An automatic irrigation system does the operation of a system without

requiring manual involvement of persons. Every irrigation system such as drip, sprinkler and
surface gets automated with the help of electronic appliances and detectors such as computer,
timers, sensors and other mechanical devices.

Project 2:

Title: Biogas production from kitchen waste.

Project Description: The anaerobic digestion of kitchen waste produces biogas, a valuable

energy resource Anaerobic digestion is a microbial process for production of biogas, which
consist of Primarily methane (CH4) & carbon dioxide (CO2). Biogas can be used as energy
source and also for numerous purposes.

Industrial Training:-

1 Month vocational training (To study of marking machine @ LD2 Plant.) in Tata Steel, Jamshedpur (In
2016).

Hobbies:-

Internet Searching’s.
Reading Newspaper.

Strength:-

Strong communication (Verbal & Written ) & Analytical Skills & the ability to understand complex
business problems & Propose solutions.
Personal Profile:-

Name : Swetank Shubham

Father’s name : Paras Nath Jha
Date of birth : 16.01.1996.
Nationality : Indian
Language : English, Hindi, Oriya.

I certify that the above information given by me is true to the best of my knowledge in case of any error
or omission found at later date, I shall be liable for consequence out of it.

Date: 07-March-2020. Swetank Shubham