20MBA42

Enterprise Systems

Module I: Introduction 08 hours

Introduction to ERP: Defining ERP, Origin and Need for an ERP System, Benefits of an ERP System,
Reasons for the Growth of ERP Market, Reasons for the Failure of ERP Implementation: Roadmap for
successful ERP implementation

Enterprise: An Overview: Business Functions and Business Processes, importance of Information: 

Characteristics of information; Types of information, Information System: Components of an information
system; Different types of information systems; Management information system, Enterprise Resource
Planning: Business modeling; Integrated data model

Module 2: Application of Information Technology in EM 08 hours

ERP and Related Technologies: Business Process Re-engineering, Management Information systems,

Decision Support Systems, Executive Information Systems- Advantages of EIS; Disadvantages of EIS,
Data Warehousing, Data Mining, On-Line Analytical Processing, Product Life Cycle Management,
Supply Chain Management, ERP Security.

Module 3 07 hours

Open source ERP Hands on with ERP Next and CRM

Module 4 08 hours

ERP Modules Structure: Finance, Sales and Distribution, Manufacturing and Production Planning- 
Material and Capacity Planning; Shop Floor Control; Quality Management; JIT/Repetitive Manufacturing;
Cost Management ; Engineering Data Management; Engineering Change Control ; Configuration
Management ;Serialisation / Lot Control ;Tooling, Human Resource, Plant Maintenance- Preventive
Maintenance Control; Equipment Tracking; Component Tracking; Plant Maintenance Calibration
Tracking; Plant Maintenance Warranty Claims Tracking, Quality Management    - Functions of Quality
Management.,Materials Management- Pre-purchasing; Purchasing; Vendor Evaluation; Inventory
Management and Invoice Verification and Material Inspection

Module 5 08 hours

ERP: An CRM Perspective: Role of ERP in CRM, Concept of CRM: Objectives of CRM; Benefits of
CRM; Components of CRM, Types of CRM:  Operational CRM, Analytical CRM, Sales intelligence
CRM, Collaborative CRM, Sub-Modules of CRM: Marketing module; Service module; Sales module

Note:Type of Question Paper for SEE:Objective Type (Online)

Suggested Reading:

1. Manufacturing Resource Planning (MRP II) with Introduction to ERP; SCM; an CRM by Khalid
Sheikh, Publisher: McGraw-Hill
2. The Impact of Enterprise Systems on Corporate Performance: A study of ERP, SCM, and CRM System
Implementations [An article from: Journal of Operations Management] by K.B. Hendricks; V.R. Singhal;
and J.K. Stratman, Publisher: Elsevier

3. ERP and Supply Chain Management by Christian N. Madu, Publisher: CHI

4. Implementing SAP ERP Sales & Distribution by Glynn C. Williams, Publisher McGraw-Hill

5. Rajesh Ray, ERP, Publisher: Tata McGraw Hill