Lesson Plan: 20MBA42: Enterprise Systems

Course Instructor – Mr Raghupathi Pai

E-mail: raghupathip@rediffmail.com

1. Introduction to the Course

This subject is aimed at sensitizing the budding leaders to the various systems and processes involved in
a business environment. Course topics include introduction to ERP and CRM, Application of
Information Technology in EM, Open Source ERP, ERP and CRM modules structure and capabilities.
The readings, material covered in class, and written assignments are designed to match the following
course goals:

1. Provide understanding of advanced level resource planning through ERP

2. Introduce students to the various applications of ERP/CRM.
3. Help students to visualize and appreciate complex business eco-system.

2. Course Content
This course has five modules. Each module addresses specific course learning objectives, mentioned
previously, that are indicated after a module’s description by a number in parentheses.
1. Introduction: Topics covered include an introduction to ERP and a road map to successful
implementation. An overview of enterprise, different types of information management
systems .(1)
2. Application of information technology in EM: Students will be introduced to business process
reengineering, data warehousing, OLAP, Product Life Cycle management, supply chain
management and ERP security (1)
3. Open Source ERP: Students will be given hands on experience of ERP, with ERP next and
CRM(3)
4. ERP modules structure: ERP modules are discussed , students are expected to understand the
various aspects of ERP(2)

3. Course Outcomes:

Code Course Outcome Program Outcome

CO4021 Understand the concepts and methodology of Enterprise PO2
Systems
CO4022 To be able to take decision based on the information provided PO1
 in different case studies based on real world ERP
implementations
CO4023 To know the different functional areas and also able to PO3
configure the process requirements in open source ERP

4. Prescribed Reading:

a. Manufacturing Resource Planning (MRP II) with Introduction to ERP; SCM; an CRM by
Khalid Sheikh, Publisher: McGraw-Hill
b. The Impact of Enterprise Systems on Corporate Performance: A study of ERP, SCM, and CRM
System Implementations [An article from: Journal of Operations Management] by K.B.
Hendricks; V.R. Singhal; and J.K. Stratman, Publisher: Elsevier
c. ERP and Supply Chain Management by Christian N. Madu, Publisher: CHI
d. Implementing SAP ERP Sales & Distribution by Glynn C. Williams, Publisher McGraw-Hill
e. Rajesh Ray, ERP, Publisher: Tata McGraw Hill.

5. Session-wise plan (One Session is 1.5 hour)

This course has five modules which will be completed in 39 hours of scheduled class. Each module
addresses specific course learning objectives as mentioned above:

Session Content

Session Focus Introduction: Defining ERP, Origin and Need

1,2 for an ERP System, Benefits of an ERP System,
Reasons for the Growth of ERP Market
Reading Case 1: Tata Steel
Session 3 Focus Reasons for the Failure of ERP Implementation:
Roadmap for successful ERP implementation

Reading Case 2: UPS

Session 4 Focus Enterprise: An Overview: Business Functions

and Business Processes, importance of
Information:  Characteristics of information;
Types of information, Information System
Reading Case3 : IT geo Mapping
Session 5 Focus Components of an information system;
Different types of information systems;
Management information system, Enterprise
Resource Planning: Business modeling;
 Integrated data model

Session Student Presentation Student Presentation on ERP implementation

6,7 success and failure case studies
Session 8 Focus ERP and Related Technologies: Business
Process Re-engineering

Session 9 First Internal Test

Session Focus Management Information systems, Decision
10 Support Systems, Executive Information
Systems- Advantages of EIS; Disadvantages of
EIS, Data Warehousing
Session Focus Data Mining, On-Line Analytical Processing,
11 Product Life Cycle Management,
Activity Case: Ford manufacturing
Session Focus Supply Chain Management, ERP Security
12 Activity Case: Tennis and Technology
Session Focus Open Source ERP using ODOO
13
Session Focus ERP modules structure: Finance, Sales and
14 Distribution, Manufacturing and Production
Planning-  Material and Capacity Planning
Session Focus Shop Floor Control; Quality Management;
15 JIT/Repetitive Manufacturing; Cost
Management ; Engineering Data Management;
Engineering Change Control
Activity Case: Dell Computers
Session Focus Configuration Management ;Serialisation / Lot
16 Control ;Tooling, Human Resource, Plant
Maintenance- Preventive Maintenance Control;
Equipment Tracking
Session Focus Component Tracking; Plant Maintenance
17 Calibration Tracking; Plant Maintenance
Warranty Claims Tracking, Quality
Management    - Functions of Quality
Management
Session Focus Materials Management- Pre-purchasing;
18 Purchasing; Vendor Evaluation;
Inventory Management and Invoice Verification
and Material Inspection
Session 2nd Internal Test
19
Session Activity Demonstration by students on
20,21,22 Sales/PO/Manufacturing/HR configuration in
ODOO
Session Focus Role of ERP in CRM, Concept of CRM:
23 Objectives of CRM Benefits of CRM;
Components of CRM
Session Focus Types of CRM:  Operational CRM, Analytical
24 CRM, Sales intelligence CRM, Collaborative
CRM
Activity Case: Ricoh Office Equipments
Session Focus Sub-Modules of CRM: Marketing module;
25 Service module; Sales module

Session Contingency and Closure

26

6.Student Assessment Guidelines

A. Details of Evaluation Components

Type of Assessment Weightage (%) Schedule in the Session Plan

Test I 10 Session 9
Test II 10 Session 19
Case Analysis 10 Sessions 6,7
Configuring 10 Sessions 20,21,22
Sales/PO/Manufacturing/HR
Configuring CRM system 10 Session 25
SEE 50
Total 100

B.Guidelines for Submitting Assignments

Assignment 1: Case Analysis Presentation

In this Assignment, the students need to identify the organization of their choice who has implemented
any ERP system and elaborate whether it is successful or failure. They also need to stress on the points
responsible for the successful and failure of the implementation. They need to present for 15 minutes
followed by Q & A.
Assignment 2: ERP Cycle Presentation in ODOO
Identify a hypothetical company of your choice (Product Based) . This assignment is for 10 marks of
your CIE . The assignment includes sales cycle, purchase order cycle, Manufacturing cycle and HR in
ERP Next. This assignment is individual. Students need to show the demonstration and also submit a
copy of their work. Students have to create their login credentials using Odoo and start preparing the
four cycles.

Assignment 3: CRM process configuration in ODOO

The assignment involves each student carrying out following activities:

 Identify an organization, which can be benefitted from CRM system implementation
 Do high level mapping of the business requirement to CRM product (Odoo or any CRM product
of their choice)
 Configure the system at a high level

Code of Conduct

1. Students should understand course learning objectives stated in the course syllabus on day 1 of the
course as to what it means, why it is important, how they are assessed etc., so that they know the
value of the course they are taking.
2. Instructors encourage students’ questions.
3. Students cannot leave the class during lecture time without prior permission.
4. Use of mobile phones during the class is not permitted. Mobile phone will be confiscated if
student is found using phone in class.
5. Students are required to do some further readings prior to coming to class.
6. Late submission of assignment is not acceptable.
7. A student who misses an internal exam will not be allowed for any make-up internal exam. Make-
up internal exam will be allowed only if the student is hospitalized or on duty assigned by the
institute.
8. All the assignment reports are checked for plagiarism using turn-it-in. The assignment reports that
have more than 20% match will get zero grade and will be referred for investigation.