Carter

8-21

An orientation program refers to the process of providing basic information to a new

employee about a company or employer. This process ensures that new employees
receive the necessary knowledge to perform the task successfully. The management
system helps employees get a brief overview of the organization and the work they
need to do. Thus it increases the productivity of the workers as they know the job well.
Usually, the company's HR department is responsible for recruiting new employees
through the internship program. But managers are completing the orientation process
by introducing new employees to colleagues and other job stakeholders. During the
acquisition of new employees, the Program Company should incorporate other basic
content such as-

1. Information on employee benefits

By law, it is the right of workers to receive certain benefits. Employee benefits refer to
non-wage compensation that an employer allows for an employee in addition to normal
wages or wages. Employee benefits may include sick leave, paid leave, health and
hospitalization, accommodation, pension, vacation, benefit-sharing, etc. Thus, in a
management plan employers must state the benefits that employees will receive during
their work with the company.

2. Personnel policies
Personnel policy is sometimes called employee handbooks. This policy includes some
statements that describe what the employer expects of the employee and what the
employee should expect from the employer. Employee policies should be covered in the
management system.

3. Daily routine
Employees should get a clear idea of the work they have to do daily. It helps the
employee to be ready for the job and this process increases the efficiency of the job.
Therefore, there is no alternative but to talk about the employee's daily routine in the
administration system.

4. Company organization and operations

Not all companies do the same job. The type of work varies from company to company.
What kind of work a company does depends on the type of business it does. Therefore,
the company's senior management carefully reviews the company's mission statement
and vision and sets out the tasks or activities they need to perform to achieve the
company's goal. Therefore, in the process of familiarity, it is very important to state the
functions and duties of a company and how it performs.

5. Safety measures and regulations

What are the policies and regulations available to help the employees when they face
any unwanted situation like an accident should also be mentioned in the orientation
program by the employer. It helps the employee to feel safe at work and encourages
them to work efficiently. To convey information effectively, effective supervision must
carry out certain procedures for new employees:
- In training to ensure that employees feel welcome in the company.
- To give a clear idea of the company to employees so that they can see the
organization in a broader sense.
- Explain clearly what the employer expects of the employee.

8-22

According to the case, Carter Cleaning Company wants colleagues to behave well with
their customers, inspect clothing to see if it is flawless, advertise their future promises,
and end up with happy hands when they leave. This is how Jennifer and her father want
their clients to be delivered at Carter Cleaning Company. Based on this information, the
following completed form is created:

1) Greet customers with a nice greeting.

2) Collect clothes for customers. Check for any damage or spots, if found notify the
customer immediately.
3) Put all the clothes in a nylon bag. Clothes for different customers are not mixed.
4) Write a ticket and give the customer a copy. Make sure customer name, phone
number, dates are accurate and written.
5) Provide customer information about upcoming offers and additional services. Provide
up-to-date information on relevant information.
6) Use modest ideas as a good day when the customer leaves. Employees should be
trained to deal with any unpleasant and unexpected problems. In the case of
complaints, each customer may need to be handled differently. This is something that
needs to be encouraged to learn while you are at work.

8-23

1. Pressers/cleaner-spotters- Since these jobs are professional, on-the-job training

in training methods may be advisable. Existing staff members can teach new
 employees their proper duties and follow up with them to assess any concerns or
problems. And once an employee is well versed in his / her job, job changes can
also be made to ensure that employees develop other skills. This can be useful
in times of staff shortages due to illness, vacation. Career Training Sheets can
also be used as these activities have a regular procedure and this can avoid
mistakes.
2. Managers - On-the-job training can also be used by managers. Their main
function will be to manage staff and customers as well as business. This can be
learned directly from Jennifer or other managers. And when any manager is
about to leave, a career path can be used when a new manager is to be trained
under a departing manager.
3. Counterperson- Most of the jobs included in this job are standard, so job
instruction sheets can be used. On the other hand, sometimes partners have to
behave differently with different clients, it is better to train using the work method.
This can be done as the employee can learn from Jennifer exactly how to behave
or we can go and remove any doubts with other senior staff when needed.

As mentioned in the case, Carter Cleaning Company does not have any formal training
and understanding program. In this case analysis, we provide a framework for a new
staff management system, which helps to create job descriptions and roles for Carter
Cleaning Company and ultimately identify the necessary training programs for
publishers, stains, managers, and opponents. people.
Apex

8-18

As we have learned to train employees they must be properly trained. If an employer

fails to provide proper training for his employees then he may find it difficult to get a
profit from the company. At Apex, training is provided to employees but the training
process is incorrect. Companies used to train their employees based on accumulating
periods and if not then use other employees to train a new employee. In this case, the
new employee will not get well and the work of other employees may not complete the
job.

8-19

The job description definition assigns a suitable employee a suitable job i.e. if the
person is a technical professional he or she must provide a job related to the technical
side, not any financial function. Apex follows a company operating pattern where
employees could not be given a specific job description that they used on their own.
When employees are given a job description, it means they have a clear idea of their
job and what to do in the organization and it will help to train a new employee as it will
be given to one employee to train those employees.

8-20

Apex Company should apply for on-the-job training for new employees. On-the-job
training (OJT) means that one can learn a job by actually doing it. Every employee, from
the post office clerk to the company president, receives on-the-job training when joining
the firm. In this regard, we recommend that you use on-the-job training as a newcomer
will gain a clear idea of the job and organization environment as a knowledgeable
person or senior staff member will train a new employee.

The company should focus on appropriate staff training. Refreshers Training should be
provided based on on-the-job training so that they receive relevant information about
the position of organizations and their work.
Hotel Paris

8-24

Lisa should review staff performance evaluation forms to determine if there are
deficiencies and where. Also, they can review customer feedback, as they can indicate
whether training is required for a particular position or feature.

8-25

No, they did not. Although major differences exist in such measures, it does not mean
that training is lacking. On-the-job training is less expensive and more likely to occur
informally, thus unpredictable. In addition, things like staff accommodation may affect
the cost of training - employees who have worked for many years at Hotel Paris may
now require less training than employees of a separate high-income hotel. Therefore,
Lisa needs to analyze the need for careful training.

8-26

One has a lot to learn and discover right from the start so that guests who enter their
room in the evening do not feel like the room has been used before, but instead feel like
they are the first to enter the room and sleep on their sheets. . Working as a hotel
attendant is not as easy as it seems. Housing maintenance involves the use of many
different products and equipment and can be physically demanding. Staff can engage
with customers who have not left their rooms all day, customers who arrive early or late,
guests who return to their room early to sleep. Vocational training as a valet parking
attendant is a matter of training to become a careful and intelligent driver. Many valet
companies need a recruiter to be experienced as a valet to get a job. Proper training
includes mastering the driving and parking of many types of vehicles and trucks with
both automatic and manual. Practice human skills. Being a good valet that makes great
tips is also a matter of how well the person who is going to be written communicates
well with different people. Teach good manners in the community such as opening the
door for a woman first, saying “thank you” and making sure the driver is safe.