Thẻ ghi nhớ - Chapter 7 Process Strategy - Quizlet

17:19, 11/03/2022 Thẻ ghi nhớ: Chapter 7 Process Strategy | Quizlet
Học phần, sách giáo khoa, câu hỏi Nâng cấp: dùng th...
Chapter 7 Process Strategy

Thuật ngữ trong học phần này (44)
D) intermittent process. 9) A job shop is an example of a(n)
C) process focus, repetitive 10) Three of the four types of processes are
focus, and product focus.
11) Which of the following industries is most likely to

E) restaurants
have low equipment utilization?
C) high-volume, low-variety 12) A product-focused process is commonly used to

products. produce
13) Which one of the following products is most

B) paper forms
likely made in a job shop environment?
14) Which of the following products is likely to be

A) automobiles
assembled on a repetitive process line?
C) repetitive process. 15) An assembly line is an example of a
A) process 16) Arnold Palmer Hospital uses which focus?
17) One of the similarities between process focus

D) the variety of outputs.
Chapter 7 Process Strategyand mass-customization is
https://quizlet.com/124700883/chapter-7-process-strategy-flash-cards/ 1/5
18) Frito-Lay is to ________ focus as Harley Davidson is

B) product, repetitive
to ________ focus.
E) (A) product and (C) mass 19) High fixed costs and low variable costs are
customization typical of which approach?
A) process, mass 20) Goods made to order are typical of ________ and
customization, repetitive, ________ approaches while goods made to forecast
product are typical of ________ and ________ approaches.
21) Align Technology uses a ________ approach to

A) mass customization
produce clear plastic removable aligners.
E) (A) Dell and (B) Align 22) Which of the following companies use a mass
Technology customization approach?
D) uses work cells to feed its 23) Harley Davidson

assembly line.
B) They allow easy switching 24) Which of the following is FALSE regarding
from one product to the other. repetitive processes?
D) high fixed costs, low 25) Which of the following phrases best describes
variable costs product focus?
26) Which of the following phrases best describes

A) low volume, high variety
process focus?
B) Its output is a standardized 27) Which of the following characteristics best

product produced from describes repetitive focus?
modules.
E) All but (D) only applies in 28) A quasi-custom product

services are true.
29) Process A has fixed costs of $1000 and variable

costs of $5 per unit. Process B has fixed costs of
A) 50 units
$500 and variable costs of $15 per unit. What is the
crossover point between process A and process B?
30) Process X has fixed costs of $10,000 and

C) Process Y is cheaper than variable costs of $2.40 per unit. Process Y has fixed
process X at all volumes. costs of $9,000 and variable costs of $2.25 per unit.
Which of the following statements is TRUE?
D) total costs for one process 31) The crossover point is that production quantity
equal total costs for another where
process.
C) are processes that are 32) Product focused processes

specialized for relatively few
products or customer groups.
2) What have restaurants such as Steakhouses and

E) iPad menus Stacked Restaurants replaced their traditional paper
menus with?
3) Which of the following is true regarding the

D) All of the above are true.
concept of flexibility?
E) All of the above are true. 7) Value-stream mapping

C) the process chart is more 8) One fundamental difference between a process

like a table, while the flowchart chart and a flowchart is that
is more like a schematic
diagram.
D) focuses on the provider's 9) Service blueprinting

interaction with the customer.
10) What is a drawing of the movement of material,

A) flowchart
product, or people?
A) separation, self-service, 3) Which of the following are all strategies for

automation, and scheduling improving productivity in services?
4) Which of the following is not one of the

E) mass customization
strategies for improving service productivity?
5) In mass service and professional service, the

D) human resources.
operations manager should focus extensively on
6) In the mass service and service factory quadrants

E) customization. of the service process matrix, the operations
manager could focus on all of the following except
5) Which of the following is TRUE regarding vision

D) All of the above are true.
systems?
6) The use of information technology to monitor

A) process control.
and control a physical process is known as
7) Which of the following technologies could

D) RFID enable a cashier to scan the entire contents of a
shopping cart in seconds?
8) Which of the following provides automatic

D) ASRS placement and withdrawal of parts and products
into and from designated places in a warehouse?
A) computer-aided design, a 9) Computer-integrated manufacturing (CIM)

flexible manufacturing system, includes manufacturing systems that have
inventory control, warehousing
and shipping integrated.
10) Which one of the following technologies is used

D) AGVs ONLY for material handling, NOT actual production
or assembly?
11) A system using an automated work cell

C) a flexible manufacturing
controlled by electronic signals from a common
system.
centralized computer facility is called
C) flexible manufacturing 12) "Operators simply load new programs, as

systems. necessary, to produce different products" describes
D) have had a dramatic impact 3) Advances in technology

on customer interaction with
services and with products.
E) all of the above 2) Process redesign

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17:19, 11/03/2022 Thẻ ghi nhớ: Chapter 7 Process Strategy | Quizlet

Chapter 7 Process Strategy

D) intermittent process. 9) A job shop is an example of a(n)

11) Which of the following industries is most likely to

C) high-volume, low-variety 12) A product-focused process is commonly used to

13) Which one of the following products is most

14) Which of the following products is likely to be

C) repetitive process. 15) An assembly line is an example of a

A) process 16) Arnold Palmer Hospital uses which focus?

17) One of the similarities between process focus

18) Frito-Lay is to ________ focus as Harley Davidson is

21) Align Technology uses a ________ approach to

D) uses work cells to feed its 23) Harley Davidson

26) Which of the following phrases best describes

B) Its output is a standardized 27) Which of the following characteristics best

E) All but (D) only applies in 28) A quasi-custom product

29) Process A has fixed costs of $1000 and variable

30) Process X has fixed costs of $10,000 and

C) are processes that are 32) Product focused processes

2) What have restaurants such as Steakhouses and

3) Which of the following is true regarding the

E) All of the above are true. 7) Value-stream mapping

Chapter 7 Process Strategy

C) the process chart is more 8) One fundamental difference between a process

D) focuses on the provider's 9) Service blueprinting

10) What is a drawing of the movement of material,

A) separation, self-service, 3) Which of the following are all strategies for

4) Which of the following is not one of the

5) In mass service and professional service, the

6) In the mass service and service factory quadrants

5) Which of the following is TRUE regarding vision

6) The use of information technology to monitor

7) Which of the following technologies could

8) Which of the following provides automatic

A) computer-aided design, a 9) Computer-integrated manufacturing (CIM)

10) Which one of the following technologies is used

11) A system using an automated work cell

C) flexible manufacturing 12) "Operators simply load new programs, as

D) have had a dramatic impact 3) Advances in technology

E) all of the above 2) Process redesign

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