Professional Documents
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If you’ve called a
Domino’s Pizza restaurant and ordered for delivery, they give you a 30-minute guarantee that
their food will be at your doorstep; and if not, the food is free. This doesn’t mean that the clock
starts when the delivery rider begins traveling to your location, rather, it starts when the call is
hung up. Therefore the 30-minute delivery also includes the cooking time. This guarantee helped
the brand gain a competitive advantage over other pizza-making companies (until the other
companies also started copying them) and it is an example of the implementation of a time-based
strategy.