CHAPTER 4

Ex1:
1, 2, 3, 4, 6, 7, 9, 11

Ex 2: 
1, Can you please send me your details of prices?/ Can you send me your
details of prices please?/ Please can you send me your details of prices?
2, Do you offer an after-sales service?
3, How long are the goods guaranteed for?
4, How soon can the goods be delivered?
5, What are your terms of payment?
6, Where can I buy the goods?
7, What sort of quantity discounts do you offer?
8, Can you please send me your  catalogue by express mail?/ Please can you
send me your  catalogue by express mail?

Ex3:
a, incoterm (international commercial term)- 2
b, net price- 3
c, carriage forward- 1
d, quotation- 7
e, under separate cover- 5 
f, gross price- 6
g, loyalty discount- 4

Ex4:

Dear Mr. Russell,

Thank you for your phone call of Thursday 4 March enquiring about hiring our
delivery vans.

My colleague Ms Angela Smith, who took the call, said you were mainly
interested in 5-ton vehicles like the “tobor” so I am enclosing our booklet
“small truck hire” giving you details of our charges. These also appear on our
website at www.vanhire.co.uk. You will notice that the summer months of
June, July and August are the least expensive and that we offer a 20 percent
discount on weekend hire starting Saturday at 08.00 and ending Sunday. 

Our main offices in the UK are in London and Birmingham, but we also have
branches in France, Germany and Italy. If you are thinking of hiring abroad
you will find details on our website.

Please let me know if I can be of further help.

Your sincerely, 
Michael Craddock
Transport Manager
Van Hire Unlimited

Ex5:
1- c
2- d
3- f
4- a
5- b
6- e

Ex6:

Dear Mr. Croft,

I would like to thank you for your enquiry on 14 May in which you asked about
our equipment. 

I can confirm that we only use the highest-quality materials in producing our
equipment, and this is reflected in our 5-year guarantee.

Our prices of equipment are highly competitive due to small profit margins, so
I regret that we can not offer credit terms. However, we can offer a 5 percent
quantity discount on order over €5.000.

Please find enclosed our current catalogue and price-list quoting CIF price
London.

Please write to us again if you have any questions. Once again we would like to
thank you for your letter.

Your sincerely,
Birgit Lange
p.p Gerd Busch

Ex7: 

Dear  Mr. Frost,

Thank you for your telephone enquiry about upgrading the central heating
system in your offices. I am pleased to enclose our estimate for you.
Fit 7 thermostatic valves £140.00
Fit 1 lockshield valve      £20.00
Drawing down system    £40.00
Fill and balance system   £50.00
Subtotal                           £250.00
Plus VAT at 17.5%          £43.75
TOTAL    £293.75

Prices quoted include materials and labour with VAT added as shown.

We confirm that we can complete the work before the end of September. If the
work is to be carried on a Saturday, you would need to add a total of £80.00 to
this bill for overtime.

Please contact us if you have any further questions. I look forward to hearing
from you.

Your sincerely,
Steve Smart
MG Heating Engineers
 
 
 
 
 
 
 
 
 
 CHAPTER 5
Ex1:
1, place
2, cancel 
3, acknowledge
4, despatched
5, confirm
6, shipped
7, refuse
8, made up

Ex2: 5→ 6→ 4→3→2→8→10→9→1→7
To: Daniele Causio
Cc:
Subject: Order No. 49301/231

Dear Sig. Causio,

I attach our order No. 49301/231 for the selection of shirts, trousers, and
jackets which we discussed on the phone yesterday.

I can confirm that the 10% quantity discount off net prices that you offered is
acceptable.

When you send the order, please make sure all cartons are clearly labelled with
our logo and numbered. If some of the items are out of stock, please do not
send the substitutes.

As agreed, we will pay by letter of credit- I have already arranged this with the
bank. As soon as the bank hands over the shipping documents, the credit will
be released.

Please note the order must be here by 10 April, in time for the new season.

Best wishes,
Kosaburo Takahashi

Ex3:

Satex S.p.A                                                         Via di Pietra Papa, 00146 Roma

ORDER FORM
Date:                                                                    Address for delivery:
Name of company: Reiner GmbH                      Wessumerstrasse 251-18,
Order No: W6164                                                D– 4500 Osnabr ck
Telephone: +49 541 798252
Fax: +49 541 798253
Email: faustd@reiner.co.de                                  Authorized: (D. Faust)

Item Description Cat.no Price Quantity Total

€ per item €
Shirts, S288 €30 50 €1.500
plain white
Shirts, S289 €30 50 €1.500
plain blue
Sweater (V-neck), P112 €40 20 €800
plain red
Sweater (V-neck),
plain blue P113 €40 20 €800

Amount due: €4.600

Terms of payment: Banker’s draft
Requested delivery date: Before 28 August 20–

Ex4:

Sig. Daniele Causio

Sales Director
Satex S.p.A
Via di Pietra Papa
00146 Roma

Dear Sig. Causio,

Order No. W6164

Thank you for your letter of 1 July, and the catalogue and the price list.

Please find enclosed the above order. We would like to remind you that we
expect delivery before 28 August (within six weeks). We will pay by banker’s
draft as soon as we receive the shipping documents. 
If any of the items we have ordered are not available, please do not send the
substitutes. And please could you email Dieter Faust if there are any problems
with delivery?

We look forward to receiving acknowledgement of this order.

Your sincerely,
pp. Dieter Faust
Buying Manager