Appendix 1: Questionnaire

Section A: general information

1. How long have you worked for this organization?

Less than 4 years [ ] 4-6Years [ ] 7-9 Years [ ] Over 10Years [ ]

2. Please indicate the section you work in the organization

Warehouse and transportation [ ] Procurement [ ]

Finance and accounts [ ] Quality control [ ]

3. Kindly indicate your level of Education

Secondary school [ ] Certificate [ ] Diploma [ ] Bachelor’s degree [ ]

Master’s degree [ ] PHD degree [ ]

Section B
4. Technology
Kindly tick the appropriate box in the section below. Your response will range from Strongly

Disagree (SD), Disagree (D), Neutral (N), Agree (A) strongly agree (SA). One answer per

question.

Statement S D N A SA
D
i. Automated material handling equipment; trolleys and pellets,
helps in movement and storage of materials
ii. E-procurement enhances has facilitated easy, faster and
transparent acquisition of materials and managing relationships
with partners
iii. Use of warehouse management system has aided efficient
management of inventory
iv. Use of cargo tracking – GPS – has improved cargo security
v. Integrating e-procurement and ERP-system with other sections
facilitates tracking of stock
vi. Costs associated with material handling damages have
immensely reduced
vii. Fuel management, driver management and, routing has been
 enabled by transport management system
5. What are some other observable effects of technology on your organization's overall

performance that this study could benefit from?

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6. Logistics Infrastructure

Kindly tick the appropriate box in the section below. Your response will range from Strongly

Disagree (SD), Disagree (D), Neutral (N), Agree (A) strongly agree (SA). One answer per

question.

Statement S D N A SA
D
i. The use of road transport results to delays in deliveries
occasioned by traffic
ii. Our cargo at times is damaged while on transit due to poor road
infrastructure
iii. Customers are at liberty to return our products if they do not
conform to requirements
iv. We have warehouses situated in major towns that help in
storage of cargo
v. Investments in storage facilities helps to create time and place
utility
vi. We having enough parking space for our fleet
vii. We have enough fleet that effectively handle customer demands

7. In the last ten years, logistical infrastructure has advanced significantly. What impact did

it have on Siginon Group Ltd's performance?

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8. Logistics Relationships

Kindly tick the appropriate box in the section below. Your response will range from Strongly

Disagree (SD), Disagree (D), Neutral (N), Agree (A) strongly agree (SA). One answer per

question.

Statement S D N A SA
D
i. Our organization has collaborated with suppliers creating long-
term mutual advantages
ii. Long term relationship with clients motivates them to deliver
sustainable products
iii. Supplier appraisal enables them to deliver products of superior
value.
iv. We have segmented our suppliers based on their supply power
and geographical location.
v. Vertical relationship in our organization ensures clear chain of
command
vi. Good relationship amongst employees is one of the success
factors of our company
vii. Partnerships has seen our company securing its market share

9. The benefits of having good supplier relations are considerable. What other effects has it

had on your farm other the ones mentioned?

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10. Government regulations

Kindly tick the appropriate box in the section below. Your response will range from Strongly

Disagree (SD), Disagree (D), Neutral (N), Agree (A) strongly agree (SA). One answer per

question.

Statement S D N A SA
D
i. Our cargos are always accompanied by necessary transport
documents
ii. Sometimes clearing goods at the port is impeded by government
regulations
iii. This company contributes actively and voluntarily to social,
economic and environmental development.
iv. Environmental consideration is a significant factor in decision
making in all processes in this organization
v. Acquisition, usage and disposal of items are tandem with state
regulations
vi. When there is a conflict between cost of a project and its
environmental impacts, the environment always wins
vii. We provide clients with necessary transportation documents
before releasing goods

11. Existing and newly enacted laws in the business, particularly during the Covid-19 era,

had a significant impact on logistics companies. What was it that you were affected by?

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12. Performance of Siginon Group Ltd

Kindly tick the appropriate box in the section below. Your response will range from Strongly

Disagree (SD), Disagree (D), Neutral (N), Agree (A) strongly agree (SA). One answer per

question.

Statement S D N A SA
D
i. Timely delivery is one of our key objectives
ii. Our customers are satisfied with the products and services of
our firm.
iii. Material handling during transportation is minimized to reduce
on damages
iv. Our working capital has been improving year after year
v. Our customer retention rate is as high as or higher than that of
our competitors.
vi. Our company has expanded over years attracting more and
more customers
vii. Our services are reliable and effective for all kind of customers

13. Your company's local and regional logistics records indicate that it is doing well. What

are some of Siginon Group Ltd's important performance metrics?

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