Acknowledgement

We would like to express our sincere gratitude to our Proffessor in

Quality Service Management in Tourism and Hospitality Mrs. Pia Carrera
Dilan who gave us the golden opportunity to do this portfolio. Her guidance
helped us to do this portfolio. Also we came to know about so many new
things.

Secondly, we thank our fellow classmates in this subject Quality

Service Management in Tourism and Hospitality. For answering our questions
and for the helped to succeed this portfolio even they are busy doing their
portfolio.

Last but not the least, we would like to thank our family for being
supportive, for the moral and financial support especially for their situation
during the accomplishment of portfolio.

ii

This study source was downloaded by 100000851593668 from CourseHero.com on 11-15-2022 06:06:12 GMT -06:00

https://www.coursehero.com/file/51444842/first-pagedocx/
 Table Of Contents

Acknowledgement………………………………………………………………..……………ii
Table of Contents………………………………………………..…………………………….iii
Executive Summary………………………………………………….…………………….….v

Introduction………………………………………………………………………...…………..1
The Proponents…………………………………………………………………...…………...3
Significant Learning……………………………………………………………………..……5
The Company Profile (Manila Hotel)………………………………..……….……………..7
 Company Name with trademark/logo
 Company Address, Contact Numbers / E-mail etc.
 Company Pictures (Building/façade)
 Company Size (Number of Franchised stores/branches)
 Vision / Mission Statement / Goals / Core values
 Organizational Structure
 Company History
The Company Profile (Peninsula Manila)…………………………………………....…..10
 Company Name with trademark/logo
 Company Address, Contact Numbers / E-mail etc.
 Company Pictures (Building/façade)
 Company Size (Number of Franchised stores/branches)
 Vision / Mission Statement / Goals / Core values
 Organizational Structure
 Company History
Case Study Analysis ……………………………………………………………..………...13
 Manila Hotel Case Study Analysis
 Manila Peninsula Case Study Analysis
The Strategic Analysis...............................................................................................19
A. The PESTEL Analysis
a.1 Political aspects

iii

This study source was downloaded by 100000851593668 from CourseHero.com on 11-15-2022 06:06:12 GMT -06:00

https://www.coursehero.com/file/51444842/first-pagedocx/
 a.2 Economic aspects
a.3 Social aspects
a.4 Technological aspects
a.5 Environmental aspects
a.6 Legal aspects
B. Organizational Analysis of the company
b.1 Strengths
b.2 Weaknesses
b.3 Opportunities
b.4 Threat
Financial Analysis…………………….……………………………………………………...23
Conclusion ………………………………………………………………….................….…24
Recommendations…………………………...………………………………………………25
References…………………………………………………………………………………….26
Company

iv

This study source was downloaded by 100000851593668 from CourseHero.com on 11-15-2022 06:06:12 GMT -06:00

https://www.coursehero.com/file/51444842/first-pagedocx/
 Executive Summary

The Manila Hotel and Manila Peninsula Hotel are both popular hotels in
the Philippines that offer a quality service. In the government they give an exact
payment tax and have their licenses to operate a hotel. The hotels economic are both
famous to provide a products and sevices to guest. Also, they are famous in the tourists
to consume money and rendered services in the hotel. And sell a known product that
the Phillippines made. The company gives an enjoyment and excitement to satisfied
guest in the hotel. Also, they are updated by using a technology and provide information
to inquirers. It can cause a low income when the hotel experiences a natural disaster.

The companies has a nice facilities and amenities to offer to guest. Their
locations are easy to find because tourist can search it to maps. Guests didn’t identify
about the new product and services of hotel. It’s an opportunity of hotel to have an
innovation in technology. Because the hotel will advance to take action about the
issues. Then it will be easy to hotel to have a transaction in business through internet.
Although the both company threats are competitors, the companies are still very
competitive to compete with the other hotels.

This study source was downloaded by 100000851593668 from CourseHero.com on 11-15-2022 06:06:12 GMT -06:00

https://www.coursehero.com/file/51444842/first-pagedocx/
Powered by TCPDF (www.tcpdf.org)