Professional Documents
Culture Documents
DECLARATION
............................................................................................................................. iii
APPROVAL
.............................................................................................................. ...................... iv
ACKNOWLEDGEMENT
................................................................................................................ v
ABSTRACT
................................................................................................................................... viii
LIST OF FIGURES
......................................................................................................................... ix
LIST OF TABLES
............................................................................................................................ x
LIST OF ACRONYMS/ABBREVIATIONS
.................................................................................... xi
CHAPTER ONE
...............................................................................................................................11.0
Introduction .............................................................................................................................11.1
Background of internship training .............................................................................................1
1.1.1 Objectives of industrial training
........................................................................................1
1.2
BACKGROUND OF THE ORGANIZATION
......................................................................2
1.2.1 Company address
..............................................................................................................2
1.2.2 Mission
..............................................................................................................................3
1.2.3 Vision.
...............................................................................................................................3
1.2.4 Values
...............................................................................................................................31.3 Activities /
solutions offered by SCI limited. ..............................................................................3
CHAPTER TWO
..............................................................................................................................52.1 Objectives
of SCI .......................................................................................................................5
2.2
Activities Performed by an Intern
......................................................................................52.3 Officers that the student worked wi
th .................................................................................52.4 Role of internal
supervisor. .......................................................................................................6
CHAPTER THREE
..........................................................................................................................83.1 Organization
structure ..............................................................................................................83.2 Experience
gained .....................................................................................................................93.2.0
Knowledge.............................................................................................................................93.2.1
PREVENTIVE
MAINTENANCE ...............................................................................................93.2.2 Skills
gained ..................................................................................................................... 113.3
Relevance of internship .......................................................................................................... 18
3.4 Student’s contribution
............................................................................................................ 19
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3.5
Challenges .............................................................................................................................. 19
CHAPTER FOUR
.......................................................................................................................... 204.1 Conclusion .
............................................................................................................................. 204.2 Recommen
dations .................................................................................................................. 20APPENDICE
S ................................................................................................................................. 23
ABSTRACT
This report includes all the activities that were handled during the training at service &
computerindustries Ltd/NCR. The areas covered during the four weeks which include windows
installation(windows 7,8,10 and drivers installation), preventive maintenance (blowing
computers,
laptops, printers, system unit/CPU case), Networking (Terminating cables), repair and maintenan
ce(replacing: a motherboard, keyboard, laptop touchpad), ATM, making a flash bootable, we
alsowent to the field at PSI Nakawa, PSI in Ntinda and NC bank in Bugolobi.
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LIST OF FIGURES
Figure 1: Pledge, Blower and Vim.............................................................................................
10Figure 2: Materials .....................................................................................................................
11Figure 3: RJ-45 data plugs .........................................................................................................
12Figure 4: Preparing wires ..........................................................................................................
13Figure 5: Wiring
Assignment ..................................................................................................... 14Figure 6: After
Terminating ...................................................................................................... 15Figure
7: Illustration of structured cabling .............................................................................. 15Figure
8: Backbone Cabling ...................................................................................................... 16Figure
9: Horizontal Cabling ..................................................................................
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Office automation Photocopiers, printers,scanners and support andmaintenanceTally Genicom,
Epson,Xerox, sharp, Hp, andDELL.Cabling Biometric, termination ofcables, wireless and
wired.Suprema, ZKTeco.Enterprise solutions (tapedrives, software firewalls)Storage, installation
andsupport.Blick SA, DELL.Power solutions UPS installation, sales, supportand
maintenance.EATON, APC, Invensys power systems.
Table 1: Activities carried out
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CHAPTER TWO2.
1
Objectives of SCI
To continuously improve growth and market share by insuring customer satisfaction
andretention all the time.
To maintain and enhance the company’s image through meeting commitments all
times.
To maintain a high-level customer satisfaction.
To maintain a motivated work place, delivering quality services.
To fulfill the obligations to all external stake holders.
2.2
Activities Performed by an Intern
Being the essence of the industrial training’, the intern was subjected to the following activities
as discussed below:
Working with different engineers on machines that needed repair like the pcs, laptops, servers,
printers and adapters.
Assisting Engineers with relevant tasks.
Testing of new machines purchased by customers.
Responding to different calls in several organizations that needed the services.
2.4 Role of internal supervisor.
Where there is learning taking place, there should be an instructor, for this reason, the intern was
assigned Mr. Samar Rathore as the internal supervisor who performed the following task:
He conducted general orientation to the intern for the
purpose of familiarizing the intern to the working
environment.
He gave practical assignment to the intern on areas of concern to measure whether the intern had
understood the subject matter.
The internal supervisor gave an explanation and guidance on issues which were not perceptible
by the intern, such as the mission statement, goal and the vision of theorganization.
The work place supervisor is expected to take care of any practical problem that may prevent the
student from being a good participant during the industrial training exercise.
To ensure that the student understands the relevant policies of the organization concerning his or
her working processes, procedures and any other important matters in the organization that may
be deemed fit for the student to know.
CHAPTER THREE
3.
2
Experience gained
3.
2
.0 Knowledge
I have learnt how to repair and service laptops, system unit, UPS, preventive maintenance
andinteract with people of different behaviors as well as communicating with them. I have also
learntto keep time, speak calmly, and confidentiality, replace faulty parts of the laptop, computer
andthe system unit.
3.2.1 PREVENTIVE MAINTENANCE
Is maintenance that is regularly performed on a piece of equipment to lessen the likelihood of
itfailing. It is performed while the equipment is still working so that it does not break
downunexpectedly.Below is a list of some preventive maintenance steps you can take with your
computer or computerhardware.
Computer preventive maintenance
•
Cleaning your computer hardware.
•
Downloading the latest driversfor your hardware.
•
Downloading the latest updates for your computer software. Verifying you have the
latest antivirus protection updates on your computer.
•
Running disk software utilities, such as Defragand Scan Diskon your hard drive.
•
Deleting unused programs or other files on your computer.
•
If you don't turn off your computer it may be good to reboot your computer every few months,
unless the computer is a critical computer such as a computer server.
When performing preventive maintenance, different tools and equipment’s are used. This
includes;
•Cleaning agent like pledge and shinex to remove rough particles and make it shine after.
•A blower to thoroughly blow all the dust from the machine.
•Cleaning towel small to clean all parts that are sensitive.
•Tool kit like screw drivers to open the machine to clean some of the inner points.
Figure 1: Pledge, Blower and Vim
Replacing a faulty motherboard
The exact steps required to replace a motherboard depend on the specifics of the motherboard
andcase, the peripheral components to be connected, and so on. In general terms, the process is
quitesimple, if time-consuming:
Disconnect all cables and remove all expansion cards from the current motherboard.
Remove the screws that secure the old motherboard and remove the motherboard.
If you are reusing the CPU and/or memory, remove them from the old motherboardand install
them on the new one.
Replace the old back-panel I/O template with the template supplied with the newmotherboard.
Remove and install motherboard mounting posts as necessary to match the mountingholes on the
new motherboard.
Install the new motherboard and secure it with screws in all mounting hole positions.
Reinstall all the expansion cards and reconnect the cables.
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3.2.2 Skills gainedCommunication skills
My people skills has greatly improved thanks to the internship training. The modes
ofcommunication in training from verbal to mail communications have strengthened
mycommunication skills to a better level.
Organizational skills
Organizational Behavior defines how employees and employers act in organizations. With
manyorganizations having policies that are to be followed, it is worth noting that before these
policies,comes personal attitude and behavior. This training has nurtured my understanding
oforganizational behavior.
Networking T erminating an Ethernet cable.
Terminating an Ethernet cable is an easy and useful skill, particularly for those interested in
homenetworking or those in the networking field. When you learn to terminate cables yourself,
you cansave money, space, and frustration with tangled cables by making them the exact length
you needinstead of having to use cables manufactured by a company.
Step 1: Materials
Figure 2: Materials
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Figure 3: RJ-45 data plugs
Wire Strippers
–
I recommend the IDEAL Telecomm/Datacom Wire Strippers
• Wire Cutters (Side Cutters will work)
• RJ45 Crimping Tool
•2
- RJ45 Modular Data Plug (Ends)
• Bulk CAT6 Network Cable
• Ruler
• 2 Wire Boots (Optional, not picture
d)
Step 2: Measure the Cable
Ensure the blade of the wire stripper is perpendicular to the wire and turn the wire stripper
aroundthe cable
once
, which will score the sheathing of the wire.
Step 3:
Remove the wire stripper and gently bend the cable along the score line. This should break
thesheathing which can be pulled off the wire and thrown away.
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Step 4: Prepare Wires
Figure 4: Preparing wires
Step 1:
Separate the twisted pairs into an "x" pattern as shown. When you look down the cable
from theend, you should not see any of the twisted pairs crossing over each other. Also, the
wires do nothave to be in the same configuration as seen in the image as long as the wires are
not crossingover each other.
Step 2:
Separate the wires of the twisted pairs. When the wires are separated, they should not
cross overeach other.
Step 3:
Assemble the wires into a fan shape and organize for the data plug. There are two common
waysto organize the wires for the data plug. Regardless of which one you use, both ends of the
cableMUST use the same configuration otherwise the cable will not work.I use the following
configuration moving left to right (Clockwise from the 9 o'clock position).
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T568A and T568B Wiring Assignments:
Figure 5: Wiring Assignment
Pin # T568B T568A1 White/Orange White/Green2 Orange Green3 White/Green White/Orange4
Blue Blue5 White/Blue White/Blue6 Green Orange7 White/Brown White/Brown8 Brown Brown
Table 3: Standard Wiring
Step 4:
Firmly grasp all the wires near the sheathing and slide your fingers up, collecting all the
wiresinto a flat line. Make sure none of the wires jump positions. When looking at the wire
colors fromleft to right, the wires should be in the same configuration as described above.
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Step 5: Insert Wires and Crimp
Figure 6: After Terminating
Step 6: Terminate the Other End of the CableStructured Cabling System Basics
To understand backbone cabling and horizontal cabling, let’s understand the five subsystems of
structured cabling firstly. These five subsystems are often found throughout a building and
areconnected together so that various types of data can be transmitted consistently and
securely(shown in the figure below).
Figure 7: Illustration of structured cabling
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Backbone Cabling
The backbone cabling is also called vertical cabling or wiring. It provides interconnection
betweentelecommunication rooms, equipment rooms and entrance facilities. These backbone
cablingstypically are done from floor to floor to floor. When setting up backbone cabling, several
types ofmedia can be used: unshielded twisted-pair (UTP) cable, shielded twisted-pair (STP)
cable, fiberoptic cable, or coaxial cable. Equipment should be connected by cables of no more
than 30 meters(98 feet).
Figure 8: Backbone Cabling
Horizontal Cabling
The horizontal cabling system extends from the work area’s telecommunications information
outlet to the telecommunications room (TR) or telecommunications enclosure (TE). As shown
inthe figure below, horizontal cabling is usually installed in a star topology that connects each
workarea to the telecommunications room. It includes the telecommunications outlet, an optional
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consolidation point, horizontal cable, mechanical terminations and patch cords (or
jumpers)located in the TR or TE.
Figure 9: Horizontal Cabling
Technical skills
I gained experience in windows installation, servicing and repairing computers,laptops, printers
and UPS.
I gained experience in networking where I learnt how to terminate different cables likethe
straight through and crossover by using RJ-45 and fiber optic cables using differenttools.
I learnt working experiences since I used to be in a working environment whereeveryone hard
different task to do.
how to make a flash bootable in DOS using CMD.
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specified.Error! Filename not specified.
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Problem solving
Conceptual skills are vital in solving problems. From day one of training to, to the last day,
severaltraining sessions have been involving problem solving that require the mental ability to
analyzeand diagnose a solution.
3.
3
Relevance of internship
J u s t l i k e a n y q u a l i t y p r o g r a m , i n t e r n s h i p i s v e r y m u c h
s i g n i f i c a n t a s f a r a s t h e practical part of learning is concern, some of which
are cited as under.
It exposed the intern to the world of employment opportunities, as such, create a link between the
student and the employers which act as a stepping stone fort h e s t u d e n t s t o
a c q u i r e j o b f o r t h e m s e l v e s .
It enabled the intern to apply the knowledge acquired in the classroom in the work place,a s
such increased the effectiveness and efficiency of the
intern and improveshis ability to work in the fields.
The internship program allowed the intern to be
i n n o v a t i v e i n p u r s u i n g professional course by focusing on learning new things
about the course pursued.
3.
4
Student’s contribution
A s a m a t t e r o f f a c t , t h e i n t e r n c o n t r i b u t e d t o t h e
o r g a n i z a t i o n p r e d o m i n a n t l y i n t h e accounts department as quoted
below:
Helped in the repair of the laptop’s charging adapter.
Designed a charging system for a toy bike.
Helped during preventive maintenance.
3.
5
Challenges
The field attachment period was too short. The intern could at times work overtimeextensions in
order to accomplish particular tasks, but still time was not enough toaccomplish all the tasks.
Allocation of academic supervisors was done late. University policies state that eachsite/student
has to be visited at least three times by the academic supervisors, but I wasvisited only once.
Apart from the above and other minor challenges such as limited finances to cater for lunchfor
the student, the field attachment went on smoothly.
Students’ difficulties in compiling report. Students are supposed to compile a report
or keep a diary about the work they are involved in and relevant information (suchas
management structure, staff and their duties) about the sections of the companythey get attached
at, students said they experienced difficulties in compiling theirreports.
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CHAPTER FOUR4.1 Conclusion
I wish if the time span for internship should be extended to three months, I must confess that
thetime I have spent training in NCR in one of the best learning and working experiences in the
fieldof information technology in my life. Not only did I gain practical skills but also had
theopportunity to meet many more experienced and fantastic people both in and out of
informationand communications Technology.Islamic University in Uganda sends out students
for field attachment with the main objective ofenabling the students to get hands-on real-life
experiences in environments they are expected towork in when they graduate. NCR Kampala
was well prepared to take on the student for fieldattachment in the position of a Repair and
maintenance.
Strengths:
The student had a wide range of computer skills and possessed knowledge about mostcomputer
related tasks. The field attachment helped the student to apply the knowledge taught atuniversity
to the field of work by working on real life projects. The field supervisors were veryhelpful and
offered great guidance. This helped the student to learn a lot of new knowledge andskills as
indicated throughout this report.
4.2 Recommendations
4.2.1 To the organization
Facilitation; The management of A.C should buy more facilities such as computers, vehicles so
as
to enable smooth running of the company’s activities and respond to the dynamic competition
environment. This technological advancement will enable the organization to change.
Moreopportunities to students to do intern in their organization; The intern would also
recommend theOrganization to continue giving internship placements to as many students as
they can becausesome miss this experience which is also important requirement of the University
due to the factthat they failed to get placements.Serious supervision to the workers and students,
the organization should increase and ensure moresupervision over the employees in order
to work effectively and also eliminate workers who relax,work lazily and perform actively after
seeing their supervisors.
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DateActivities
Mon 10
th
June2019MeetingDesigning a charging system for a toy bike using a transformer, bridge,
diodeand how to convert power from AC to DC using a bridge and ho to reduce thenumber of
voltages.Tue 11
th
June2019
MeetingPreventive maintenance at pace Ntinda from 10:00am to 11:30am.How to maintain a
printerHow to make a T.V using a monitor, T.V board, speakers, inverter and theinfrared.Wed 12
th
June2019
MeetingBasic parts of an ATM and the function of each part.Thur 13
th
June2019Meeting.
How a Network video recorder (NVR) works and its basic parts.Basic functions of UPS,
problems, differences between ups and inverter andthe basic parts of ups and how it works.Fri 14
th
June2019MeetingPreventive maintenance done at PSI in Nakawa business centre from
10:00amto 4:00pm.Sat 15
th
June2019MeetingDifferent types of cables, channels, components of work area and
componentsof server Telecom room, wireless components and how WAP and Routerworks when
connected or when setup.
Table 5: second week
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MeetingHow to make a flash bootable in DOS using command prompt.Steps taken to select a
UPS to buy and how to install IT.
MeetingDifferent components of a projector, criterias taken to choose a projector,how to service
it and do preventive maintenance on a projector.
MeetingFixing the adapter of a laptop charger which involved the use of a bridge andother
components.
MeetingBackbone cabling using optic fibre cable, different layers and types of opticfibres, and
how to differentiate between single mode and multimode.
Meeting How to install windows 10 operating system and the drivers to new machines.
Continuation on the installation of windows 10 operating system and the drivers to new
machines
28Date Activities
Mon 24
th
June2019
MeetingBasic ways on how to handle and maintain your processor.
Tue 25
th
June2019
MeetingFixing the two adapters of laptop chargers using a diode, capacitor, bridge and athresta.
Wed 26
th
June2019
MeetingReplaced faulty batteries of a power bank with the ones of a battery charger inorder to make it to work for
some good time.
Thur 27
th
June2019
Meeting
Fri 28
th
June2019
Fare well meeting with the staff members.They took us through servers by engineer Michael. He talked of the
different typesof servers, components, how to configure and install windows using a server.
Sat 29
th
June2019
How to remove a BIOS and system password.
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Appendix 3: Procedures for installing windows 10Enter your computer's BIOS
You first need to make sure your computer is set to boot from your DVD drive or from USB.
Insertyour DVD or USB installation disk and restart your PC. You may find that your PC has a
special boot override menu, which you can access with a key such as F10, F12; look out for the
messagewhile your computer starts. If this is the case, press the key as soon as the message is
displayed,then select your DVD drive or USB stick to boot.If you don't have a boot override
menu, you'll need to go into the BIOS or UEFI Setup program,which is where you change some
of your computer's more low-level settings. The right key toenter Setup varies from PC to PC,
but is usually Delete, F2 or F10, and you'll need to press italmost immediately after you turn
your PC on or restart it. If you look carefully, you may see therelevant key displayed onscreen as
the computer turns on. Some more modern laptops, such ascertain Lenovo models, have a special
button to enter the Setup program, which you'll most likelyfind next to the power switch.
Setup menus vary widely in look and layout, but all follow a similarlogic, so if you look
carefully, you'll be able to find all the options we mention in this guide.
Set your computer to boot from DVD or USB
Once in Setup, find the Boot section. Now change the boot order to put the device you want
to boot from first; this will be DVD or USB, depending on your
installation media type. BootableUSB flash drives are sometimes listed as hard disks.
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Choose the Windows 10 clean install option
Once you're in the Setup program, select your language, time and currency format and
inputmethod, and click Next. Click the Install Now button. Enter your Windows key if prompted
andread and accept the software license. In the next screen, select 'Custom: Install Windows
only(advanced)'.
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Before you install Windows 10 you'll need to delete all these partitions, by selecting each one
andclicking the Delete icon. This will erase all data on the partitions, so quadruple-check that a)
you'redeleting partitions from the correct drive and b) that you're absolutely sure you've already
backedup everything you need.
Bear in mind that this may also delete your manufacturer's recovery partitions, so you won't
beable to go back to your previous operating system. Once you've finished deleting partitions,
makesure the drive you want to use for your Windows 10 installation is selected and press Next
toinstall.