JEAN M.

PFLOMM
Telephone: 818-249-3350
3419 Encinal Avenue, La Crescenta, CA 91214
E-Mail: jp9541ee@westpost.net

OBJECTIVE
A management/administrative position where use of strong organization, product d
evelopment, and work re-design skills would benefit the business functions of a
health care organization.
QUALIFICATIONS
Results-oriented Administrator with 30 years of health care experience managing
multi-site community imaging centers and hospital-based facilities, including:
Facility Planning Contract Negotiation Financial Analysis/Budgeting
Strategic Planning Equipment Acquisition Human Resource Management
Staff Development New Services Development Continuous Quality Improvement
EXPERIENCE
Director, Imaging Services
CHILDRENS HOSPITAL LOS ANGELES, Los Angeles, CA 1997 - 8-2009
Responsible for departmental strategic planning including: capital equipment, r
enovation, management of 120 FTE's and a $25M operational budget.
Plan, select, and implement Computed Radiography/PACS and Radiology Information
System to improve efficiency and customer service.
Create and implement new policy and procedures for the Department of Imaging Ser
vices.
Design and coordinate Department Performance Improvement Program, which positive
ly affects departmental efficiency and customer service.
Enhance management skills of all first-line supervisory personnel.
Expand imaging equipment resources in MRI and PET/CT.
Participate as an active member of the hospital's Financial Performance Improvem
ent Team, Recruitment and Retention Task Force, Resource Management Committee, C
orporate Compliance Committee, and the hospital's Capital Equipment Committee.
Affiliate member of King Drew University's clinic site training program for stud
ent radiographers.
Maintain JCAHO standards which resulted in three successful accreditations.
Administrative Director, Radiology Department 1991 - 1997
HOAG MEMORIAL HOSPITAL PRESBYTERIAN, Newport Beach, CA
Responsible for operations of multiple imaging facilities that performed 175,000
procedures annually, including all diagnostic imaging modalities. Managed 182
FTE's and a $40M operational budget.
Planned and developed two additional off-site imaging facilities from start-up t
o becoming profitable business entities.
Coordinated total renovation of the entire diagnostic radiology section, which i
ncluded construction, equipment replacement and work re-design.
Acquired and implemented a successfully operating Radiology Information System a
nd Computed Radiography System, resulting in improved efficiency in daily operat
ions.
Demonstrated up to a $500K positive variance from annual budget each year throug
h vendor negotiations and work re-design.
Participated on several Quality Improvement projects utilizing a multi-disciplin
ary approach, improving interdepartmental efficiencies throughout the organizati
on
Coordinated Quality Improvement activities and ensured departmental compliance w
ith JCAHO guidelines and Title 17 and 22 regulations.
Maintained JCAHO standards which resulted in two successful accreditations with
commendation.

Administrative Technologist, Radiology and Radiation Oncology 1988-1991

USC KENNETH NORRIS, JR. CANCER CENTER, Los Angeles, CA
Responsible for two departments with a total operational budget of $25M and a st
aff of forty.
Coordinated construction/renovation projects and justification of capital equipm
ent.
Established a mammography program and acquired ACR accreditation.
Resolved conflict between Nursing and Radiology Departments, resulting in improv
ed communication and a collaborative team approach.
Recovered $200K in lost charges by re-designing departmental collection systems.
Eliminated the expense of stand-by call by creating a bonus call-back system for
emergent cases in Radiation Oncology.
Planned and established in-house Transcription service, which reduced transcript
ion costs by 30%.
Technical Supervisor, Radiology 1983-1988
CEDARS-SINAI MEDICAL CENTER
Responsible for hiring, training and supervision of all subspecialty radiology a
reas which included CT, Ultrasound and Special Procedures.
Allocated technical resources to four floors of Surgery and all specialty areas
within the Radiology Department.
Reduced inventory by standardizing medical supplies with the medical staff.
Decreased the number of re-dictations by 40% by developing a viable filing syste
m.
Maintained productivity records and equipment maintenance records.
Clinical Instructor, School of Radiologic Technology 1977 - 1983
MERCY HOSPITAL, Rockville Center, NY
Responsible for didactic and clinical instruction for two-year radiology student
program, resulting in five graduation classes achieving 90% or higher on nation
al Registry exam.
EDUCATION
Diagnostic Radiology Diploma, School of Radiologic Technology
St. Claire's Hospital and Health Center, New York, NY
Science and Liberal Arts courses Business Administration courses
State University of New York, Farmingdale, NY Adelphi University, Garden City,
NY
C.W. Post College, Greenvale, NY
CURRENT LICENSES
American Registry of Radiologic Technology
California Certified Radiologic Technologist
New York Licensed Radiologic Technologist
PROFESSIONAL AFFILIATIONS
American Healthcare Radiology Administrators
American Society of Radiologic Technologists

References upon request.