FOOD DELIVERY APPS VS.

RESTAURANTS - WHO UNLOCKS

THE FUTURE?
Presented By: Karan Kothari 77
Dhruvit Parekh 90
Saurabh Abhishek 99
Bansi Parekh 166
Shruti Pillai 167
AGENDA
Rationale Of The Study
Objectives Of The Study
Literature Review
Research Methodology
Data Analysis & Interpretation
Key Findings

Conclusion
Recommendation

Limitations
References
Rationale Of The Study

Evaluation and forecasting of the future scenario of the food & hotel industry- can they be more
successful than the restaurants?

Conducted a survey through Google forms to get the responses of 250 people.

Converted the string data into numeric data and created hypotheses and analysed the data in
Microsoft Excel and SPSS Software.

With the numeric data, Chi-square tests was used for both the hypothesis tests with cross
tabulations of age.

With the questionnaire, the descriptive statistics for ordinal analysis and Friedman test for the
scale analysis was used with the bar charts & pie.
Objectives Of The Study

To understand consumer’s perception about food apps and restaurants.

To identify the impact of online delivery platforms on restaurants and food delivery organization.

To evaluate and examine what is the growing future in the food sector.
Literature Review
Sr No. Title Researcher Objectives Findings

A survey with a sample of 125

To analyze the impact of
Influence of online respondents was collected. We
Shantashree online food delivery apps on
food delivery apps on found out who has tied up with
1. Das, Debomalya the inventory management of
the operations of the the third-party online food
Ghose,2019 the restaurants & to assess the
restaurant business delivery apps for providing their
issues faced by the owners.

food delivery to the customers.

The customers comfort is

simply the primary facet good
A Study on impact of To know the impact of food
thing about such, whereas on
online food delivery delivery start-ups like
the second facet these
2. apps on restaurant Dr. Mitali Gupta,2019 Zomato and Swiggy on
systems also are helpful for
business special restaurant business & to
the expansion of eating places
reference to Zomato know their strategies.
and food trade.
and Swiggy

Literature Review
Sr No. Title Researcher Objectives Findings

To study the origin, present

Several food delivery apps in the
Dr. S.C.B and the future scope of
Emerging Trends Indian Market are available for
Samuel,Anbu online food delivery apps &
Towards Online Food download on smart phones to order
3. Selvan,, Susan to analyze the benefits and
Delivery Apps in India. food on – the - go and from the
Anita,Andrew,2020 problems to the restaurants

comfort of their homes.
and customers.

The study answers the research

questions like how consumers
To examine the consumer's perceive food apps and what are the
perception regarding online factors through which they get
A study on consumers Aditya
4. food delivery apps & influenced to use food apps. It also
perception on food apps Tribhuvan,2020
analyze the factors that fulfils the objectives of how food

influence them towards apps have changed customer’s

online food delivery apps. perception of ordering online and
level of satisfaction achieved while
using it.

Literature Review
Sr No. Title Researcher Objectives Findings

To study how restaurants The study found that among these

A study on the
effectiveness Of Online
5. Anitta Abraham,2021
Food Applications On
food apps have been
Registered Restaurants.
manage the cost of online applications, Zomato is
products delivered via food preferred by most of the
apps.To also find out the restaurants, because it improves
impact on sales after online sales of the restaurants through
offers and reducing their
introduced. We also commission. It also identified that
identified whether the with the introduction of this online
restaurants ' corporate fooding delivery system the
image has improved number of the order which they
through the use of received had increased and
technology. thereby sales also have increased.

Research Methodology

Type Of Research: The first phase was exploratory, using secondary data, and the second phase was
descriptive, using a structured questionnaire.

Nature Of Data: Primary & Secondary Data

( Descriptive Research )
Primary Data: In-depth personal interviews

Secondary Data: Articles & Websites

Research Instrument: SPSS Software & Excel

Sampling Frame: Individuals using food delivery apps and going to restaurants in all ages.
Research Methodology

Sampling Technique Simple Random Sampling

Sample Size 250 respondents

Analysis Platforms: SPSS Software & Excel

Statistical Tools/Techniques: Descriptive Statistics, Chi-square test, Cross Tabulation

Data Analysis & Interpretation
Respondents Profile: Cross Tabulation between age and gender
Data Analysis & Interpretation
Data Analysis & Interpretation
Objective Wise Analysis:

H0: There is no significant difference between the age and the frequency of usage of food apps
H1: There is significant difference between the age and the frequency of usage of food apps (Chi square
test) (Crosstab with age and more preference)
Data Analysis & Interpretation
Objective Wise Analysis:

H0: There is no association between age and future trends of food industry
H1: There is an association between age and future trends of food industry (Chi square test)
(Crosstab with age and future of food industry)
Data Analysis & Interpretation
Key Findings
As P-value= 0.123 , which is greater than 0.05 , hence H0 is accepted and H1 is rejected . We
conclude that there is no significant difference between age and usage of food apps.

As P-value= 0.015, which is less than 0.05, hence H1 is accepted and H0 is rejected. We conclude
that there is an association between age and the future trends of food industry.
Conclusion

61.6% of our respondents prefer ordering through online food delivery apps.

The future of the food industry is online food ordering and cloud kitchens and only 20% of respondents
are in favour of traditional restaurants.

Almost 80% of respondents avoid going to restaurants because of busy work schedules and to avoid
long waiting queues at restaurants.

72.4% of the respondents believe that food is delivered within one hour.

We can conclude that people prefer online ordering because it is more convenient and people have
time constraints.
Recommendation
From the above findings, we recommend that the food delivery apps should focus on the quality
of the food being delivered and adding more restaurants to the online delivery platforms.

The online food delivery apps should focus on more online offers to attract more consumers in
the long run.
Limitations

Time Constraints: Less amount of time to gather data and to work on that data is quite critical to
accurate results.

Lack Of Previous Studies: Identifying a constraint can be a valuable chance to identify literature gaps and
suggest the need for future research in the field.

Data Collection Process: A limited sample size or lack of reliable data such as self-reported data, missing data,
and deficiencies in data measurements.

Sample Size: A small sample size can make it difficult to evaluate whether a given result is accurate.
References
Aditya_Tribhuvan_research_paper_ijariie12316_converted_pdf_1.

Influence-Of-Online-Food-Delivery-Apps-On-The-Operations-Of-The-Restaurant-Business-.pdf

Study on impact of online Food delivery app on Restaurant Business ref to Zomato & Swiggy.pdf

The Impact of Online Food Delivery Services on Restaurant Sales.pdf

Collison (1).pdf

https://www.researchgate.net/publication/348880558_An_Analysis_of_Online_Food_Ordering_Applications_
in_India_Zomato_and_Swiggy

https://www.koreascience.or.kr/article/JAKO202014862060871.page
THANK YOU