Professional Documents
Culture Documents
CORE COMPETENCIES
HR Development * Employee Development * Workplace Needs Assessments * Human Capi
tal
Strategic Planning * Cross-Functional Teams * Performance Management * Talent Ma
nagement
Employee Evaluations * Training * Policies & Procedures * Negotiations * Employ
ee Handbooks
Budgets * Compensation Management * Job Descriptions * System Improvements * Med
iation
PROFESSIONAL EXPERIENCE
URBAN DEVELOPMENT COMMISSION, Bridgetown, Barbados * 1998 to 2009
Government organization with 60 employees providing poverty alleviation services
.
Office Manager
Acted as the Chief Administrator, collaborated with the Director, and leveraged
human resources tasks to achieve overarching organizational goals. Investigated
means of providing dynamic staff training / education opportunities and coordina
ted all training endeavors. Performed work needs assessments, established compen
sation level structuring, and generated job descriptions for new positions. Over
saw the fulfillment of operations and delivered objectives working independently
and with cross-functional teams. Provided strategic plans and ensured all proje
cts were delivered on schedule. Tracked personnel performance and built / develo
ped teams. Generated reports regarding Commission programs and ventures.
* Launched a performance management system that monitored staff and improved wor
kflow.
* Initiated and implemented a strategic training plan, resulting in an efficient
program that eradicated needless training and boosted returns on training inves
tments.
* Acted as the project manager for the creation of a number of instructional boo
klets including the office manual, the employee handbook, and the Commission's o
perational manual.
* Initiated system improvements while producing the operational manual by termin
ating processes and procedures that were outdated and unnecessary.
* Instituted successful administrative processes and procedures.
* Provided leadership and counsel for the Urban Development Commission.
* Created a work orientation program for employees and student interns.
* Investigated employment needs and conducted a thorough workplace needs assessm
ent during a time of Commission reorganization.
DHL, Bridgetown, Barbados * 1996 to 1998
International company providing express transportation of goods between countrie
s.
Sales & Marketing Representative
Spearheaded sales within the Barbados, St. Lucia, Antigua, and Guyana markets an
d achieved new business development. Cultivated relationships with clientele whi
le supplying outstanding customer service. Marketed services and generated reven
ues through strategic planning and implementation.
* Accelerated sales up to 38% each year.
* Exceeded all given sales quotas / objectives.
FORMAL EDUCATION
Master of Business Administration, General Management
Cave Hill School of Business, Cave Hill, Barbados
Bachelor of Science, Chemistry
University of West Indies, Mona, Jamaica
PROFESSIONAL MEMBERSHIPS
Society of Human Resources Management (SHRM)
Human Resources Management Association of Barbados (HRMAB)
PROFESSIONAL CERTIFICATES
Certificate in Alternate Dispute Resolution (ADR)
Negotiation & Mediation
Project Management Certificate
Certificate in Property Management
PROFESSIONAL QUALIFICATION CURRENTLY PURSUING
Senior Profession in Human Resources (SPHR)
COMPUTER SKILLS
Microsoft (Word, Excel, PowerPoint, Access)
Willing to relocate.