Midterm Test (Units 1-12)

 Reading Comprehension  (20 points) 

1 Read the webpage. Then circle the correct answers below. (10 points)

Comments

Alan:I wanted a reliable system that was easy to install

> Alerts you by e- with no monthly fees. A friend recommended
mail and SMS to any Homesafe. I installed the alarm in less than an hour.
suspicious activity Last week, Homesafe alerted me, as well as our
on your premises local police, to a possible break-in. By the time I got
home, the police had already arrived and caught a
> View what’s going burglar trying to steal our TV. Homesafe costs a little
on at home on your more than similar systems, but it’s well worth it.

mobile phone I ordered the XL623 last month. When I checked my

Tina Ray:
bank statement I saw that I had been overcharged
> Easy to install by £50. When I call customer service, their line is
> Price: £250.00 busy and they put me on hold. There’s no option to
leave a message. This is no way to run a business!
Sale: £180.00
Savings: £70.00 Paul M: I travel a lot and need to feel secure that my home
is safe when I am absent. The problem is that
> Order by 3rd Homesafe also alerts the homeowner to activities,
December for free like postal deliveries. I hope you solve this annoying
delivery problem.

1. Order a Homesafe alarm before 3rd December if

you want to … . 4. Tina is trying to … .
a. save £70 a. contact her bank
b. install it easily b. contact customer service
c. get it delivered for free c. order Homesafe

2. Alan arrived home … the police. 5. Paul wants a reliable alarm system because
he … .
a. after
a. is often away from home
b. before
b. has already had a break-in
c. together with
c. often sees suspicious things
3. Alan is happy with Homesafe because it … .
a. is not expensive
b. caught a burglar
c. the monthly fees aren’t high

2 Complete the sentences. (10 points)

1. Homesafe sends text messages when ............................................................ .
2. Homesafe is offering a discount of ............................................................ on their alarm system.
3. According to Alan, it took ....................................................... to install the Homesafe alarm system in his home.
4. Tina doesn’t want to be put on hold. She wants to at least ............................................................ .
5. Paul is annoyed because ............................................................ .
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 Test 10 (Units 17-20)

 Vocabulary  (50 points) 

1 Circle the word that doesn’t belong. (8 points)

1. suspicious  luxurious  impatient  rude
2. cancel  reschedule  postpone  replay
3. access  feature  display  exhibit
4. cheque  invoice  attachment  receipt
5. domestic worldwide foreign international
  

6. refund  enclosure  replacement  compensation

7. notify  remind  alert  modify
8. weekly  daily  calmly  monthly

2 Circle the correct response. (8 points)

1. Can you explain how to send a fax? 5. Have you seen our latest line of products?
a. Go to the end of the corridor. a. Yes, I saw your banner at the exhibition.
b. First, press this button. b. Have you got my business card?
c. You need to answer all incoming calls c. No, I haven’t. Can you send me your
quickly. catalogue?
2. I’m sorry, but Mrs Fields is out of the office. 6. Can we hold the meeting on 30th September?
a. Can you please ask her to get back to me? a. That’s fine. I’ll book the conference room.
b. I’ll be in touch with you. b. I’d prefer to hold an on-site meeting.
c. I’m sorry. I was on another line. c. Have you got the attendance list?
3. I need some time off next week. 7. Have you seen anyone suspicious on the
a. I have to deal with some family matters. company premises?
b. Prices are expensive in the high season. a. No, but I’ll check the security cameras.
c. You do know this is our busiest period in the b. No, I’ll notify the manager immediately.
year. c. No, we installed an excellent surveillance
4. This will have serious consequences for our system.
business. 8. Would you like to make a reservation?
a. That’s no excuse. a. When will it take place?
b. I apologise most sincerely. b. No, I’ll get back to you next week.
c. We’ll know the answer in the long run. c. No, I’m afraid that won’t work as I’ve got a
previous commitment.

3 Match A and B to form phrases. Then complete each sentence with the correct phrase. (10 points)
A B
1. light ....... a. manual
2. product ....... b. pass
3. body ....... c. offer
4. boarding ....... d. refreshments
5. special ....... e. language

1. I could tell from his .................................... that he was becoming impatient with the CEO.
2. We should offer .................................... at Monday’s board meeting.
3. Our .................................... will answer all your questions about how to use the program.

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 Test 10 (Units 17-20)

4. Enjoy our .................................... . Book your flight before 2nd March and you’ll get 15% off your car rental.
5. You have to show your passport and .................................... before you get on the plane.

4 Circle the correct word to show you understand the underlined words. (8 points)
1. I’m afraid the conference room is unattended / unfamiliar / unavailable on Tuesday afternoon.
2. How many sheets of paper can you put in the column / shredder / heading?
3. Your registration will be charged / announced / confirmed as soon as we receive payment.
4. Josh will represent the company at next year’s convention / auditorium / podium in Berlin.
5. I can guarantee that we won’t increase / expand / develop our prices next year.
6. We will offer compensation for the demonstration / inconvenience / reputation caused by the delay.
7. Chef Antonio Santini’s beverage / menu / slogan includes something for everyone.
8. The warehouse can unload / weigh / store the goods for up to 30 days.

5 The words in bold are in the wrong sentences. Write them next to the correct sentences. (8 points)
1. I’ve looked at your orientation meeting and would like to invite you for an interview. .............................................
2. I don’t ensure online banking sites. .............................................
3. Can you introduce the main points of yesterday’s meeting? .............................................
4. My main priority to renting an office on Clark Street is that it is too expensive. .............................................
5. I’d like to summarise you to Mr Larson, our Head of IT. .............................................
6. Our objection for the next six months is to increase sales by 20%. .............................................
7. The job application for new employees will be held in the conference room. .............................................
8. I visit suppliers regularly to trust their professional standards. .............................................

6 Complete the sentences with the phrases below. (8 points)

put you through  minimise costs  credit your account  small talk
go over  show you around  good condition  screen your calls
1. Miss Baxter will ............................................. so you know where everything in the office is.
2. I’m sorry. I can’t ............................................. to Mr Foster at the moment. His line is busy.
3. You can ............................................. and only talk to people you want to speak to.
4. I apologise for the mistake. We will ............................................. for the amount that we overcharged.
5. The car is 10 years old, but it is in ............................................. .
6. Jack and I made some ............................................. about football before the meeting started.
7. We can ............................................. by using a different shipper.
8. We need to ............................................. the paperwork for the shipping arrangements.

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 Test 10 (Units 17-20)

 Functional Language  (10 points) 

Match the sentences in A to the responses in B.
A
B
1. Where do the senior management sit?
....... a. Would you like to reschedule now?
2. I understand Roger was looking for me.
....... b. You mustn’t risk a large investment at the beginning.
3. You were impatient and interrupted her.
....... c. You’re welcome.
4. I’m afraid I’m going to have to postpone the
....... d. What do I do after that?
meeting.
....... e. I’m afraid that won’t work as she has a previous commitment.
5. What other requirements have you got?
....... f. Yes. I’m afraid he’s currently unavailable, but he’s specified
6. First, enter your access code.
the issues to me.
7. Let’s schedule it for 12th May at 8.30.
....... g. What about the font? Is it big enough?
8. I think you should bold the dates.
....... h. I apologise.
9. Thanks for your help.
....... i. We’ll also need a big stand for promotional material.
10. I think I’d like to start my own business.
....... j. On the tenth floor. The CEO is in room 111.

 Listening Comprehension  12  (20 points) 

1 Listen to the conversation. Correct the sentences by changing the words and phrases in bold.
(10 points)
1. The administrative assistant is on sick leave. .............................................
2. The company has already started organising international exhibitions. .............................................
3. Sue and Jo disagree about when to visit an office in China. .............................................
4. According to Jo, Sue hates taking risks. .............................................
5. In China, Sue has met people who are interested in preparing promotional material for the company.
.............................................

2 Listen again and complete the sentences. (10 points)

1. Eddie thinks Jo looks ............................................. .

2. The administrative assistant’s name is ............................................. .
3. Sue is in China for the ............................................. .
4. Jo and Sue didn’t expect the company to be successful after only ............................................. .
5. Sue has already scheduled ............................................. meetings with people in China.