Marks 25

Instructor name:Nosheen Rafi

Organizatioanl Development Instructor email:
MID Term Examination m4maina@gmail.com
SP-2020 Time Allowed: 2 hr

Answer Sheet

Name: Seerat Maqsood

Roll#: MSc-F-439

Semester: IV-Weekend Program

Examination: Organizational Development

Submitted to: Prof. Nosheen Rafi

Submission Date: 13-06-2020

 Case Study Answers
1. What you perceived, which kind of planned change has been adopted by theCelesian Air Lines,
esplain with logical arguments.

As company was fully owned by govt in 1980. No doubt, it expanded its operations from a limited
domestic area to one with a fairly extensive regional and international networks, howver, it also
needs to improve its managerial standards and to increase quality in terms of provision of
equipment, materials, facilities, and manpower, also ensuring reliability of its schedules, and
secondarily on flight safety, performance, and service. However, company failed to do so and
popoularly known to be as “CAL” abbreviates for “Celesian always late”. Comprehending all thsese
loopholes, the management realized that progress of airline requires planning, organization, control,
and forecasting of the company’s future growth and directions. So, they palnned to work on the
follwoing below steps that resulted in a positive change.

1- Clear Common Objectives:

They started improving the organization's capacity to handle its internal and external functioning
and relationships. This includes improved interpersonal and group processes, more effective
communication and enhanced ability to cope with organizational problems of all kinds. They also
planned to work on reliability and trust factor for their customers. They planned to set a standard
where their motive is only to make their customers comfortable by providing quality services.

2- Standarized Systems and Procedures:

They plan to set a standard where they will provide services according to sectoral, national and
international requirements and technical procedures. Hence, their systems can leave a positive
impact on their customers and they prefer to travel again in their airline.

3- Effective Communication:
As effective communication boosts strong relationship and also helps the managers to plan,
organize, motivate and perform things in a more better way. Therefore, they planned to ensure
effective communication at every level of their organization to win loyalty and trust of their
customers and also workforce.

4- Ensure Cohesiveness:
They started working on cohesiveness by letting their employees playing an active role and also
giving them freedom in their job. Mannagemnt also started care for their community and customers
that resulted in a positive manner.
5- Obsolete existing system:
They palnned to remove all outdated existing systems from the airline and implement new systems
with a hope of positive change.

2- How the components of organizational level diagnosis model is determined and converted into
output for the development?

Following components of the Organizational Level Diagnosis Model are determined in development of
the airlines:

1- Strategy:
HOD’s started working pn long terms strategies of the airline that was helpful for company’s
future growth and direction.

2- HR Systems:
They started working on improvement of their human resources systems: introduced training
and development sessions, sets perforamnce standards, started supervising employee
performanc, appraising and rewarding organizational members and better their hiring and
developing process to choose competent employees.

3- Struture:
They developed a structure and work enviorment where employees can be more focused,
accomplished and achievement oriented.

4- Technology:
Management introduced smart technology methods to provide quality services to clients and
customers.

5- Measurement Systems:
They improved their measurement systems where they applied up-to-date models for gathering
information of group and individual activities in the organization, consequently, strategies can
be made accordingly.

By applying the above explained components, output of the airline was positive and resulted in
a very effective way where profits of the company were increasing, productivity of employees
were impacting positively and stakeholders e.g. customers, employees, vendors, other
personnels became satisfied.

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