Questions 83-86 refer to the following e-mail.

To: claimscenter@cheapsure.com
From: lgreenberg@cheapsure.com
Date: November 15
Re: Updates to Office Layout

Dear Claims Specialists:

On January 1, Cheapsure will begin offering homeowners insurance as well as automobile insurance. This
exciting (83)_______ will require a surge in hiring and adjustments to the layout of our office space.
Tomorrow, I will hold a meeting at 2:00 P.M. in the main conference room to discuss the (84)_______
changes. We have (85)_______ flexibility with the floor plan and would like your input. (86) _______.
.

Sincerely,
Lee Greenberg Facilities Administrator

83. (A) performance 85. (A) some

(B) merger (B) each
(C) relocation (C) overly
(D) addition (D) very

84. (A) necessarily 86. (A) Some current employees will switch departments.
(B) necessity (B) Attached is a map of our new desk assignments.
(C) necessary (C) Your attendance is thus strongly encouraged.
(D) necessities (D) Productivity is expected to double afterward.
 Part 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-
mails, and instant messages. Each text or set of texts is followed by several questions. Select the best
answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 87-88 refer to the following sign.

HUMINI HARDWARE
Notice to Customers
Following the expansion of our store, and prompted by requests from customers for more products,
many of the items between aisles 2 and 20 will now be relocated. Reshelving will occur during the
period of April 16 to May 2, at which time we will have additional staff on hand to help you find the
products you need. We are confident you will find the new store layout an improvement over the old
one.
Thank you for your patience.
Management, Humini Hardware

87. What is the purpose of the sign?

(A) To announce a temporary closure
(B) To advertise a new product line
(C) To explain how shelves are arranged
(D) To prepare customers for an upcoming change
88. Why will extra staff be available?
(A) To take inventory
(B) To help customers locate certain items
(C) To give product demonstrations
(D) To help customers place orders

Questions 89-90 refer to the following contract.

Pinnacle Sports Club Membership Agreement

Member Name: Mary Swansone
Membership Type: 12 months
Begin Date: September 5
Enrollment Fee: $25
Monthly Dues: $32 per month
 Payment Method: Credit card
Thank you for joining Pinnacle Sports Club. As a club member, you have unlimited access to all gym
equipment, fitness classes, and the swimming pool. Please present your membership card to the
front-desk attendant upon entry. If for any reason you need to discontinue your membership before
the 12-month contract period has expired, you must write a letter and send it by mail to the Pinnacle
Sports Club, 171 Aqua street, Germantown, California 95913. A penalty will apply.
Signed: Mary Swansone

89. What is suggested about Ms. Swansone?

(A) She recently moved to California.
(B) She has not paid her enrollment fee.
(C) She is an instructor in a fitness class.
(D) She has entered into a one-year contract.
90. Why would Ms. Swansone be required to submit a letter?
(A) To cancel her membership
(B) To gain access to special equipment
(C) To pay with a different credit card
(D) To receive a replacement membership card

Questions 91-92 refer to the following text-message chain.

Harry Matthews (11:19 A.M.) Hi Linhan. Did you already e-mail me the list of this week’s
invoices?
Linhan Xu (11:24 A.M.) Yes. I sent it over earlier today with the sales-calls records.
Harry Matthews (11:25 A.M.) Really? I hope I didn’t delete it. Did you accidently send the e-mail
to Harvey Mattson?
Linhan Xu (11:28 A.M.) Oh, wait - it looks like I forgot to attach it! I’ll send it over now.
Harry Matthews (11:30 A.M.) I just got it. Thanks!

91. What is the purpose of the text-message chain?

(A) To determine whether information has been sent
(B) To understand why a decision has changed
(C) To provide instructions on deleting a file
(D) To decide who will deliver a presentation
92. At 11:25 A.M., what does Mr. Matthews imply when he writes, “Really?”
(A) He needs the documents right away.
(B) He deleted the sales-calls records.
 (C) He cannot find the attachment.
(D) He sent the attachment to Mr. Mattson in error.

Questions 93-94 refer to the following Web page information.

https://www.rivieracarrentaỉ.co.uk/598270
Thank you, Mr. Gregersen!
Your Riviera Car Rental booking is now complete.

Today’s date: 3 June

Duration: 7 days
Pickup: 14 June in Bristol
Return: 20 June in Cambridge
Credit card: XXXX-XXXX-XXXX-2891
Amount: £310.00

You have opted to prepay your rental, but your credit card will not be charged until 12 June. Until then
you may cancel your booking at no charge. Should you cancel after that date, a fee will be charged.
Also, if you fail to pick up your car (no-show), you will be charged in full, and the amount is
nonrefundable.

93. What is the purpose of the Web page information?

(A) To verify credit card information
(B) To approve a purchase order
(C) To describe accommodation options
(D) To confirm reservation details
94. What is suggested about Mr. Gregersen?
(A) His credit card needs to be replaced.
(B) His travel expenses will be reimbursed
(C) He can still cancel at no charge.
(D) He has requested a small car.

Questions 95-96 refer to the following email.

From: jovanie.blum@messickfmc.com
To: asvoboda@ nyzcomputing.com
Date: 5 May
 Subject: Financial consulting

Dear Mr. Svoboda:

My name is Jovanie Blum, and I am a consultant with Messick Financial Management Company. My
company specializes in international funds, and we have experts on tax law in France and Germany.
As your computer firm expands its operations into Germany, our experts can provide valuable advice
to your employees who will be sent to Berlin.
To find out more about what we can do for your employees, please contact me at your earliest
convenience at 1-267-555-0184.

Sincerely,
Jovanie Blum

95. Why does Ms. Blum most likely want to meet with Mr. Svoboda?
(A) To apply for a job in Berlin
(B) To sell her company’s services
(C) To discuss business opportunities in Asia
(D) To review changes in a city’s tax code
96. How could Messick Financial Management help Mr. Svoboda’s company?
(A) By providing information about the German computer industry
(B) By recruiting employees to work in Europe
(C) By recommending international travel services
(D) By giving financial advice to his company’s staff

Questions 97-98 refer to the following article.

BAKERSVILLE (August 13)—As confirmed by today’s vote, the city’s building code is getting a
shake-up. Among the changes to go into effect on November 3 are stricter fire safety standards for
both commercial and residential buildings, enhanced insulation requirements, and, most notably, a
requirement that 25 percent of newly constructed residential homes be equipped with solar panels.

The solar initiative has been met with broad support among voters, lawmakers, and home builders.
The new rule will increase the total amount of green energy produced and reduce dependency on
fossil fuels. Supporters also say that increasing demand for solar panels and hardware will drive prices
down, so that this technology will be increasingly affordable. Finally, though the building phase will
be more costly than usual, homeowners will save on electricity bills in the long term.
 The state will open a phone hotline to answer questions from builders, property owners, contractors,
and other affected parties beginning on October 15 and continuing through the end of the year.

97. When does the new code become effective?

(A) On August 13
(B) On October 15
(C) On November 3
(D) On December 31
98. According to the article, what will become more expensive?
(A) Construction costs
(B) The price of solar panels
(C) Home maintenance costs
(D) Household electricity bills

Questions 99-100 refer to the following chat discussion.

Axel Thorne (9:13 A.M.) Hi everyone. Our staff meeting scheduled for 3 P.M. today has been
postponed until next week.
Beryl Smith (9:14 A.M.) Will it be at the same time next Tuesday?
Axel Thorne (9:15 A.M.) That's right, and the same place, in the conference room on the first floor.
Deanna Dahl (9:16 A.M.) I'm going to be on vacation next week. Could you send me the meeting
minutes, please?
Axel Thorne (9:17 A.M.) No problem. I’ll take care of that. Enjoy your vacation.
Deanna Dahl (9:19 A.M.) Thanks! I'll review everything you talked about when I get back.

99. What has changed about the meeting?

(A) The time
(B) The date
(C) The location
(D) The topic
100. At 9:17 A.M., what does Mr. Thorne most likely mean when he writes, “No problem”?
(A) He will send Ms. Dahl a copy of notes about the meeting.
(B) He will ask someone to replace Ms. Dahl at the meeting.
(C) He will give Ms. Dahl a project to work on while she is away.
(D) He will meet with Ms. Dahl when she returns.
Questions 101-102 refer to the following advertisement.

LEARN HOW TO SPEED-READ IN 6 WEEKS!

If you can speed-read, you can get an edge in business and in education! Our tried and true
super fast reading techniques are guaranteed to help you get information from the page or
computer screen into your brain faster than ever before.

Speedie Readie, the program developed by 6 time speed-reading champ Arnold Gusterson, is
now available for you through this special offer. It will help to increase your ability to focus
on and quickly internalize whatever information is in front of you. There is also focus on
scanning documents for vital bits of information very quickly without having to read the
entire page.

Sign up today and you will receive our bonus cassette tape, entitled ‘Listening for
Comprehension’. Our package comes to you for the low price of $99.95 with a money back
guarantee. Fill out the form on our web site at www.readfast.com, or call 1-866-345-1234 to
order now!
101. What is the name of the cassette tape people will receive if they order now?
A. Speedie Readie
B. Listening for Fun
C. Listening for Comprehension
D. An Edge in Business and Education
102. How long should a student commit to this program?
A. 4 weeks
B. 5 weeks
C. 6 weeks
D. 7 weeks

Questions 103-104 refer to the following card.

The purpose of this questionnaire is to enable us to gauge the level of customer service that
we are providing to our customers. All completed questionnaires are reviewed by the
Director of Customer Service.

Overall, how would you rate the service your receive from our tellers?
___ Excellent ____ Very Good ____ Average _v___ Poor ____ Very Poor
 Overall, how would you rate the quality of the financial service we offer?
___ Excellent ____ Very Good __v__ Average ____ Poor ____ Very Poor
Please provide suggestions to help us improve the quality of our services:

Please add more tellers during busy hours. The wait to transact business is too long.
Also, I would appreciate you offering interest checking accounts
Customer Initials: SSA

103. What is the purpose of the form?

A. To evaluate employee performance
B. To get feedback from clients
C. To request changes to corporate policy
D. To hire more service representatives

104. Who is SSA?

A. A teller at the bank
B. The director of customer service
C. A customer who experienced poor service
D. A client who has a checking account

Questions 105-106 refer to the following advertisement.

Employment Opportunities

Lucky & Equipment is looking for energetic individuals for this upcoming winter season.
Responsibitities include maintaining rental shop facilities, responding positively to guest
questions or comments, and helping select the proper size of skis and snowboard
equipment for all guests.knowledge of skis and snowboards, cash handling, and customer
service required. Ability to work in fast paced environment is essential.hours of operation
are from 8:00 A. M. – 8:00 P.M., 7 days a week. Various shifts available. Must be able to
work any weekdays, weekends or holiday shifts scheduled. A shirt is provided. All pre-
season training is mandatory.
Full/Part Time: Part
Season Start Date: 11 / 24 / 1007
Wage Type: hourly
Numbers of openings: 10

105. What is suggested in the advertisement?

 A. The job includes monetary tasks
B. Applicants must be at least 18 years of age.
C. The position can be full-time after 6 months of successful work.
D. The positions wil be filled in order by which applications are received.
106. What is required to apply for the position?
A. Flexibility in working hours
B. Prior experience in customer service
C. A high school diploma
D. The ability to teach beginner level skiers

Questions 107-108 refer to the following e-mail.

Dear Customer,

Because you have been a member of the Mailit DVD club for so long, we are especially
pleased to tell you about this exciting offer. This email is to let you know about our new
discount package for all your favorite hit movies. You can now receive films featuring all the
hottest stars more cheaply than ever before.

We will begin keeping track of how many DVDs you order as of July 15. If you order 8
DVDs within the 6-month period that follows, we will reward you by sending you an
additional DVD of your choice free!

If you order 10 DVDs in 6 months, we will be happy to send you 2 free DVDs. And, if you
order 12 DVDs, you will receive 3 DVDs absolutely free! Each additional DVD you purchase
after that will be sent to you at 50% of the normal price!

Don’t delay your next order, we want you to begin saving as soon as possible.

Yours truly,
Mailit DVD Club

107. How many DVDs must a customer receive before they pay half price for the next one?
A. 12
B. 13
C. 15
 D. 18
108. What benefits are given to the customers that order 8 DVDs?
A. No benefits
B. A 50% discount
C. Faster shipping
D. Receive a DVD for free