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    Framing the Problem

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    6 views1 page

    Framing The Problem

    Uploaded by

    joonyan

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    UX London: Leading Service Design

    Framing the
    problem
    1 Why are we doing this work?
    What is our motivation for building this service?

    2 Who are our users?


    Who do we think would need to use this service?

    3 What outcome will users get from


    this service?
    What problem will it solve for people?

    4 What outcomes are we looking for?


    What problem will it solve for our organisation?

    5 What are our key metrics?


    What do we need to measure against these
    outcomes?

    Ben Holliday @benholliday

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