feelings sentiments moods and emotions about some person Idea event or object

are
Firm
achieve goals
organizational commitment
affective component
Correct Answe

profits operational efficiency strategic efforts, integrated approach, tech-savvy we are

examples
Positive or negative way
benefits to organization
Correct Answer
organizational commitment
formation of attitude

beliefs, opinion, knowledge or information held by an individual are

cognitive components
Correct Answer
Ideologies
production of quality output
formation of attitude

work motivation Mein Main fest in enthusiasm to do work, punctuality, regular

attendance, _____ , determination to meet deadlines,etc.
positive Outlook
positive or negative
production of quality output
Correct Answer
Subliminal conditioning

winning attitude is mental disposition of an individual which keeps ____' on life even
when chips are down.
positive Outlook Correct Answer
experience
organizational commitment
knowledge skills and attitudes

Pessimist, irrational analyst, destructive critics, skeptics and losers are people with
cognitive components
negative attitude Correct Answer
individuals
Learning
_____ is the process of studying a particular phenomenon, either on the job or off
the job.
learning by experience
positive attitude
organizational commitment
Learning
Correct Answer

A form of learning whereby a behavior followed by a positive response is more likely

to be repeated
Instrumental conditioning
Correct Answer
achieve goals
Mere exposure effect
Attitude complexity

management thinkers focus on three types of attitude they are job satisfaction job
involvement and
Values
negative attitude
organizational commitment
Correct Answer
knowledge skills and attitudes

Interrelated and widely shared sets of beliefs that typically relate to social or political
contexts
Firm
Ideologies
Correct Answer
organizational commitment
affective component

Classical conditioning that occurs outside the learners conscious awareness

Values
Ideologies
individuals
Subliminal conditioning
Correct Answer

The handshake that conveys confidence is

Firm
Correct Answer
positive or negative
organizational commitment
knowledge skills and attitudes
The more exposure we have to a stimulus, the more we tend to like it
Positive or negative way
Ideologies
Mere exposure effect
Correct Answer
formation of attitude
optimist rational analyst constructive protects believers and winners are people with
Positive or negative way
positive attitude
Correct Answer
Mere exposure effect
formation of attitude
learning can be achieved by education observation and
Instrumental conditioning
experience
Correct Answer
individuals
Subliminal conditioning

Characteristics of goal setting : futuristic : : benefits of goal setting : ?

direction
Correct Answer
Prediction
managing self
balancing

1st step of goal setting is?

objectives
people involved
Define life ambition
Correct Answer
Chance and hunches

objectives should be here to provide good understanding among all the ______
rational
people involved
Correct Answer
managing self
needs and goals

Goals with periodicity of one year is

medium term
Correct Answer
 Futuristic
achievements
Motivate

Supervision invoice periodically observation that shed aviation and provide feedback
for
medium term
Futuristic
correction
Correct Answer
accomplishment

managing business requires balancing variety of short and long term _____ of
enterprise
long term goal
Prediction
needs and goals
Correct Answer
Acceptable

Performance cycle involve for aspects; commitment working evaluation and

long term goal
to develop
correction Correct Answer
direction

Objective are attainable, concrete, measurable and?

rationalization
objectives
empathy
Acceptable Correct Answer

individual personality development includes developing skills like knowledge and

attitude of ____
rational
Success
managing self Correct Answer
Acceptable

Objectives are _____ as they relate to the future of an enterprise

goals
Futuristic Correct Answer
Work
Chance and hunches
Performance enhancing involves; appraisal coaching and training counseling and
mentoring
Correct Answer
objectives
managing self
direction

Search monitoring is a basic approach of

achievers
Correct Answer
people involved
Work
balancing

Professional management is management by choice and not by

direction
Success
accomplishment
Chance and hunches
Correct Answer

individual have to develop that personality by setting objectives and planning for
their_____
medium term
to develop
achievements
Correct Answer
accomplish

An attempt to replace guess to work by judgment is always_____

rational
Correct Answer
Prediction
Work
Motivate

globe jungle survival of the pictures has returned with

Scheduling
vengeance
Correct Answer
prolonging work
internal factors
_____ rule states that 80% of all that happens at work is really the ___ of 20% work
Scheduling
vengeance
loss
result
Correct Answer

As you cannot go back in time space you cannot recover ?

meeting
Communication breakdowns
loss
Correct Answer
timing

Making introspection to know why you aren't enthusiastic about doing certain thing
is?
meeting
Finding comfort zones
setting goals
Correct Answer
internal factors

Of all resources, _____ is the most precious one as it brings opportunities and raises
problems.
Memory pads
Finding comfort zones
setting goals
time
Correct Answer

___ refers to assignment of activities with clear goals and authority necessary to
make use of resources required to complete task.
organizing work
to finish in time
delegation
Correct Answer
Assertiveness
Process related factors are?
Scheduling
Communication breakdowns
Correct Answer
prolonging work
Chance
file manager to manager and enterprise activities 5 resources important they are
financial human physical information and
organizing work
time
Correct Answer
delegation
Assertiveness

Meetings should be held with clear a well designed ___

interruptions
Correct Answer
Communication breakdowns
delegation
Chance

____ work expands so as to fill the time available for time

Scheduling
Finding comfort zones
prolonging work Correct Answer
internal factors

failure to do things in time may cause anxiety, frustration, _____ and other ill feelings
interruptions
Lack of self discipline
guilt Correct Answer
result

_____ refers to preparing a schedule of activities along with time

Scheduling Correct Answer
Finding comfort zones
prolonging work
Lack of self discipline

Developing assertiveness is important to avoid

interruptions Correct Answer
vengeance
setting goals
result
Consolidation of similar tasks is a way of _____
organizing work Correct Answer
to finish in time
delegation
timing
scheduling : Time journals : : controlling : ?
Memory pads
time
loss
Assertiveness Correct Answer

Psychological reactions of stress may include feeling mentally drained, constantly

frightened or?
High expectations
daily hassles
terrified
Correct Answer
disintegration

Types of stress ?
High stress
Correct Answer
Limited
terrified
disintegration

Burnout is a situation in which persons are

Challenges
stress
emotionally exhausted
Correct Answer
disintegration

An optimal level of stress, that leads to positive emotional balance and?

good performance
Correct Answer
Job/Study
burn-out
trauma

Anything that makes you tense, angry, frustrated and miserable is called
Distress
stress
Correct Answer
terrified
important
Stress threshold refers to the level of ______ that one can tolerate before feeling of
stress occur
Spiritual defense
Dynamic conditions
tolerate
Correct Answer
important

Defense Mechanism include Physical Defense, Mental defense and

Spiritual defense
Correct Answer
Limited
tolerate
trauma

Stress appears when work load is heavy and time available to finish it is
High expectations
Limited
Correct Answer
terrified
important

Trauma is a situation in which there is ____ of self concept and belief in one's
capabilities.
Distress
Limited
terrified
disintegration
Correct Answer

Working for long time on high stress projects may cause

good performance
Dynamic conditions
burn-out
Correct Answer
physiological

Stress is high when the impact on mind and body of individual is?
Challenges
severe
Correct Answer
emotionally exhausted
important
Stress is not static as it is dependent on?
Eustress
Dynamic conditions
Correct Answer
burn-out
trauma

Physical reactions of stress may include change in appetite, nausea and

Stress management
Job/Study
squeamishness
Correct Answer
physiological

Two exertive stress products are burn-out and

long lasting
individual
tolerate
trauma
Correct Answer

___ is a universal need as one should learn how to manage stress to enrich quality
life.
Stress management
Correct Answer
individual
burn-out
physiological

Culture is a composite of language, tradition, ______

information
values and habits
Correct Answer
Communication
knowledge

Communication is effective when the sender and receiver have ____

Knowledge and skills
another
Written Communication
same frame of mind
Correct Answer
differences in values and language may lead to different _______ communication
gaps
job satisfaction
different interpretations
Correct Answer
accomplish
authority

_____ is the means by which people relate to one another in an organization.

Communication
different interpretations
Communication
Correct Answer
Jargons

_____ postal or courier delays, lost telegrams, and bounced back e-mails may
create communication failures.
Face-to-Face
different interpretations
Written Communication
Correct Answer
Top managers

Communication gap is said to exist when the communication fails to _____ its basic
goal.
information
values and habits
accomplish
Correct Answer
knowledge

the effective communicator at different level of management is the product of both

business and communication _______
Knowledge and skills
Correct Answer
different interpretations
Clear messages
same frame of mind

Each generation of people will have their own mind sets- perception, cognitive
approach and
job satisfaction
different interpretations
motivation
Correct Answer
 authority

______ require skills of composing sentences, paragraphs, and messages for

coherence.
Supervisory level
Correct Answer
values and habits
motivation
Top managers

Decision making becomes easy when____ is available and people affected give their
acceptance for its implementation.
information
Correct Answer
dynamism
accomplish
speaker

Communication credibility is based on three factors; trustworthiness, expertise and

Commitment to organization
dynamism
Correct Answer
motivation
knowledge

Communication is process of exchange- sending message and __

government
values and habits
receiving feedback
Correct Answer
same frame of mind

Effective communication tends to encourage better performance and

job satisfaction
Correct Answer
another
motivation
Top managers

High status people tends to exhibit their esteem, authority and

Commitment to organization
Correct Answer
another
accomplish
speaker
____ is specialized language of group that includes the acronyms and slang.

values and habits

Communication
Jargons
Correct Answer

Down ward communication flows from_________ to_________.

Lower to upper
Upper to lower
Correct Answer
Horizontal
Diagonal

Receiver sends return message to sender, this is known as?

Encoding
Decoding
Sending
Feedback
Correct Answer

action model is also known as

Bull's eye theory
Correct Answer
Ping-Pong theory
interaction models
none of these

Based on media communication may be divided into three forms they are, oral,
written and?
Verbal Communication
NON-Verbal Communication
Correct Answer
informative Communication
Formal communication

Receiver _____ the message to understand the message

encode
decode
Correct Answer
assume
send

The following is (are) the most effective ways of communication

 Verbal
NON-Verbal
Written
Correct Answer
None of these

Communication is the task of imparting __

Training
Knowledge
Information
Correct Answer
Message

Sender chooses a ___ for transmission of message.

Reason
intention
decode
channel
Correct Answer

Environmental Barrier to communication include?

expression Barrier
Failure to receive
Hierarchy
Noise
Correct Answer

Oral communication and written communication are examples of?

Verbal Communication
Correct Answer
NON-Verbal Communication
informative Communication
Formal communication

Personal Communication, Organizational Communication are _____ of Forms of

Communication
Interaction Contexts
Correct Answer
reaction Contexts
Action Contexts
none of these

In communication process, receiver and sender are classified as

communication functions
Communication Tools
 Communication Parties
Correct Answer
Communication Channels

Sender -> Message -> Receiver is?

two-way communication
three-way communication
one-way communication
Correct Answer
none of these

Two-way communication process involves Sender, Message, Receiver and?

Encoding
Decoding
Sending
Feedback
Correct Answer

Public speaking , Public announcements are communication contexts of?

Bull's eye theory
Correct Answer
Ping-Pong theory
interaction models
Reaction theory

Piercing eye contact, hands behind head, palm-down handshake and standing while
others are seated are indications of
Evaluation
Nervousness/ Submission
Power/ Dominance
Correct Answer
Boredom/ Lack of interest

Disagreement, Anger, Skepticism are expressed through

Upright Posture
Squinting eyes Correct Answer
Upright Posture
an expression strong

Standing Tall has to do with ____

Upper Part of body Correct Answer
Body Position
Upright Posture
Power/ Dominance
effects of right body language is ___-, makes intention more clear.
Dual Dialogue
Evaluation
regulates behaviors
Correct Answer
Power/ Dominance

Walking at slow pace, Putting index finger on lips indicates

Uncertainty
Evaluation
Correct Answer
positive expression
Boredom/ Lack of interest

Walking with quick stride and arms swinging freely indicates

Upright Posture
Enthusiasm
Correct Answer
Postures
an expression strong

Where Verbal language fails, ____ helps

Uncertainty
Upright Posture
Upright Posture
Body Language
Correct Answer

The behavior of people are controlled with____

Upright Posture
Correct Answer
Upright Posture
an expression strong
Nervous

Touching nose while speaking, covering mouth, avoiding eye contact indicates
Nervousness/ Submission
negative expression
Evaluation
Correct Answer
Boredom/ Lack of interest
The awareness of body language as an important tool of _____.
Communication
Correct Answer
express our meaning
regulates behaviors
Nervous

Verbal Language consist of _____ and sentences that are grammatically arranged to
express meaning
Upper Part of body
Correct Answer
Enthusiasm
Negative Communicators
an expression strong

Confidence. Cooperation, honesty are expressed through

Upright Posture
Correct Answer
Squinting eyes
Upright Posture
an expression strong

Postures are helpful in finding out degree of attention or _____

Body Language
Squinting eyes
Evaluation
Involvement
Correct Answer

Legs and body play an important role in

Upright Posture
Evaluation
Postures
Correct Answer
Power/ Dominance

Leaning back, Avoiding eye contact, playing with objects on desk indicate
Uncertainty
Evaluation
expression
Boredom/ Lack of interest
Correct Answer
The ability to sense and deal with emotions is called ____
Rational thought
Emotional Intelligence
Correct Answer
Manage Emotions
Emotional Dissonance

Human Behaviors' are guided by emotional feelings and _______

Rational thoughts
Correct Answer
Emotional Intelligence
Manage Emotions
grief

Formal feelings are conditioned by organizational

Norms and rules
Correct Answer
Emotional Intelligence
Cultural Difference
grief

____ is the effort made by an employee to express organizationally desired emotions

during interpersonal transactions
Emotional Labor
Correct Answer
Specific Stimuli
Manage Emotions
Emotional Dissonance

Emotional performance and its requirements are influenced by factors like Job
Description, Gender Difference and
Rational thought
Emotional Intelligence
Cultural Difference
Correct Answer
grief

The high EI person is drawn to jobs involving _____

Norms and rules
Social Interactions
Correct Answer
Manage Emotions
Emotional Dissonance
Emotional Intelligence use emotions to facilitate thinking, understanding emotional
meanings and
Rational thought
Emotional Intelligence
Manage Emotions
Correct Answer
Disgust

In case of organization, emotional considerations involve recognition of 2 distinct

aspects, Emotional Labor
Emotional Labor
liberty to express
Manage Emotions
Emotional Dissonance
Correct Answer

Conflict is _____ one cannot expect a conflict free situation

Exceptions to Cultural Difference
Social Interactions
Inevitable
Correct Answer
grief

The Negative feelings take shape of Anger, ____ and resentment.

Emotional Labor
Social Interactions
intensity of stimuli
Frustration
Correct Answer

What is acceptable to one culture may not be acceptable to other this indicates
Exceptions to Cultural Difference
Specific Stimuli
Cultural Difference
Correct Answer
grief

____ is the negative difference between felt feelings and displayed and projected
feelings.
Rational thought
liberty to express
intensity of stimuli
Emotional Dissonance
Correct Answer
6 universal events are Happiness, Surprise, Fear, Sadness, Anger and
Rational thought
liberty to express
Compromising
Disgust
Correct Answer

Conflict management involves prevention, minimization and

Norms and rules
resolution of conflict
Correct Answer
Cultural Difference
Frustration

Conflict is ______ when it takes attention away from other important activities
Destructives
Correct Answer
Emotional Intelligence
Cultural Difference
Emotional Dissonance

formal groups and informal groups are

internalized in adulthood
adjourning
types of group
Correct Answer
changing attitudes

Process consultant are helpers, drawing upon several key facilitating behaviors like
mirroring and
feedback
Synergy
confronting
Correct Answer
group dynamics

Modern organizations are characterized by work-force diversity, teamwork and

cross-cultural adaptions
Correct Answer
informal groups
creativity
informal
Interpersonal relationships are the basic unit of examination in promoting a climate of
performance in
creative abilities
adjourning
types of group
modern organizations
Correct Answer

The two important techniques useful for team building are, process consultation
and?
feedback
Correct Answer
Synergy
confronting
modern organizations

5 stages model of group development are forming, storming, norming, performing

internalized in adulthood
adjourning
Correct Answer
process consultation
culture

Culture is shaped by attitudes learned in childhood and later _____

internalized in adulthood
Correct Answer
adjourning
creativity
individualism

____ is understood by considering variables like context, formality, greetings

creative abilities
types of informal groups
types of group
culture
Correct Answer

Groups become a team when they develop

feedback
Synergy
Correct Answer
process consultation
individualism
___ is a set of activities that help others focus on what is currently happening around
them
feedback
Synergy
process consultation
Correct Answer
changing attitudes

Societies are dependent on people and their constructive, functional and

creative abilities
Correct Answer
types of informal groups
role definition
modern organizations

Significance of group include emotional stability and

ethnocentrism
interaction
creativity
Correct Answer
group dynamics

____ is determined by the organization chart

double handshake
adjourning
command groups
Correct Answer
group dynamics

____ are alliances based on individual interest and common causes.

ethnocentrism
informal groups
Correct Answer
command groups
individualism

in Inactive listening, listener is active and receiver is _____

Attentive Listening
Perceptual
Passive
Correct Answer
None of there

Hearing is a ______ as it does not require much attention.

Attentive Listening
 Perceptual
active process
passive activity
Correct Answer

Listening is _____ as it requires attention

Attentive Listening
shows interest
active process
Correct Answer
passive activity

_____ refers to the ability of understanding others.

Empathy
Correct Answer
Non verbal Communication
Decoding
None of there

Memory is classified into two types, Short term memory and ____
Listening
Long-term memory
Correct Answer
Decoding
distinguishing

Top-down processing, refers to the use of background knowledge in understanding

the meaning of _____
assigning meaning Correct Answer
Long-term memory
Establish Relations
None of there

Feedback completes the communication ___

cycle Correct Answer
our mood
Establish Relations

Listening is an attentive process of receiver in context of

Oral Communication Correct Answer
Non verbal Communication
Written Communication
None of there
Fake Listening
____ occurs when the receiver has real concern, affection and love towards
speakers.
Sympatric Listening
Correct Answer
shows interest
Appreciation
passive activity

Listening of this type involves showing our concern, asking _____ and encouraging
self disclosure.
sensitively questions
Correct Answer
Perceptual
Establish Relations
passive activity

Listening is a process of _____, attending, understanding, evaluating and

remembering or responding with a suitable action
Attentive Listening
Sensing
Correct Answer
Appreciation
Fake Listening

Analytical skill is the ability of _____good and bad.

assigning meaning
Sensing
Decoding
distinguishing
Correct Answer

Hearing is a sensory and _____ response.

Oral Communication
Perceptual
Correct Answer
Decoding
Fake Listening

Active Listening is also called as

Deliberate Listening
Correct Answer
Non verbal Communication
Establish Relations
distinguishing
Types of Listening are, Active Listening, Inactive Listening, Sympathetic
Listening,___
Empathic Behavior
Empathic listening
Correct Answer
Decoding
Fake Listening