As you know, a manager is someone who oversees a group, project, process or other

entity to ensure its success. Most employees would do anything to earn the
opportunity to become a manager. But what will make them become good managers?
Before I present my opinion about this, I wanna hear your ideas first. “What qualities,
personalities or skills do you think a good manager would have?”.

Thanks for your interesting answers. I appreciate them so much. And about my
presentation, I gonna tell you guys about 5 qualities that a good manager must have:

1. Having extensive knowledge and a wide range of understanding in the industry

Managers must have extensive experience in order to make appropriate decisions that
contribute to improving the company's position in the competitive market. The
manager has to have enough professional knowledge and understands the process of
the company to guide employees to work more effectively. Furthermore, in order to
keep up with a rapidly changing workforce, managers must update their
multidimensional knowledge of the industry and improve their soft skills. Therefore,
they can lead their team in the right way and increase profits for the company.
2. Setting Clear Goals And Expectations
Managers must set clear and achievable goals that are in the same line with the larger
organizational goals, mission and vision to help their team members understand how
their role contributes to the organization’s success. Moreover, they should have a clear
idea of what they expect from their team, based on their ability and capacity to know
how these expectations will positively affect them, their organization, and the
employees. When employees realize the reasons behind the tasks, they will be willing
to work and be more dedicated to meeting the expectations.

3. Investing in the employees

Frederick Wallace Smith, the founder of FedEx, used to say: “A good manager is not a
person who can do the work better than his men; he is a person who can get his men to
do the work better than he can.”
A good manager needs to be aware of how employees are performing their tasks to
create a suitable training environment and material for employees that will let them
improve their skills and develop their potential. Besides, managers should understand
how team members are feeling as well as demonstrate empathy with their team, and
this quality enables the leaders to motivate their team, communicate effectively and
solve problems more easily. As a result, their employees trust them more and
managers can develop personal bonds and build long-term relationships with their
employees.

4. Being a Good listener and an Excellent communicator

Listening skills and Effective communication are the keys to not only maintaining
positive relationships in the workplace but also delivering work successfully.
Managers become great communicators by being good listeners. They allow time for
others to speak. They have a clear understanding of the organization’s vision and share
it with the people in their team in a way that motivates them. They keep their team
up-to-date on what’s happening in the organization.

5. Making Decisions and Accepting Responsibility

New managers sometimes struggle to make decisions — especially important ones.
Some overthink a decision or focus on unimportant details and some might rush into a
decision despite lacking the right information. Managers need to make decisions for
the benefit of their team and company, using a logical approach to decision-making
while keeping a cool head. They need to be firm with their decisions because some
indecisive actions will lead to loss of time, money and customers. If there is a
problem, it needs to be resolved. Because it’s totally possible to fix the problem
politely, the manager shouldn’t avoid conflict but take responsibility and find a
solution to deal with it.

New words:
Extensive knowledge: kiến thức sâu rộng
Multidimensional knowledge: kiến thức đa chiều
Organizational goal (n): mục tiêu của tổ chức, công ty
Potential (n): khả năng
Personal bonds: những mối quan hệ cá nhân
Conflict (n): mâu thuẫn, xung đột