STANDARD OPERATING PROCEDURES (SOP)

SOP Title: How to Provide Religious Materials on |request

Department: Front Office SOP Owner: Rooms Division Manager
(Designation)
Who needs to know  FOM, AFOM, Duty Manager, Night Manager
this SOP:  All Front Office and Guest Relations , All Butler Team
Related Documents:

Procedure Remarks
(use short and simple description, pictures, flow charts or other illustrations)

This SOP is applicable to all colleagues, especially Butlers, when handling

guest requests for Religious Material to ensure that they are handled in a way
appropriate and with respect to the religion of the guests.

Key points: Religious Material currently

 Religious Materials are available as on-call items from the Butler available as on-call items
Services. include:
 All Butlers are aware of the specific methods and commonly-  Quran
accepted practices involved in handling the available religious material.  Prayer mat
This awareness is communicated through departmental training, and  Quran stand
whenever required, advice from another colleague/supervisor who is  Bible
preferably someone from the religion in question.
 All religious material is to be handled with care and outmost respect
to the commonly-accepted practices of the religion.

Storage of religious material:

 All religious material is stored at the Butler Office.

 All religious material must not be stored in a location where alcohol
is present.
 Religious material from different religions must be stored separately
with clear demarcation between them, preferably in different boxes.

Handling requests for religious material:

 Any requests for religious material must be channeled to the Butlers,

who will in turn request from the Butler Office.
 Traces would be left for the retrieving of all outgoing religious
material.
 All religious material must be handled only by Respect at all times,
according to commonly-accepted practices required by the religion.
 Religious material must be delivered using a hotel bag in order to
ensure that they are being handled with care and respect.
 Additional care and respect for religious material include:
o Religious material from different religions must never be mixed or
placed together.
o They must not be dropped or placed on the floor or in a place with
dirt, mess or refuse.
o They must be handled directly and personally to the guests. If this is
not possible, they must be placed on the table (in the room), ensuring
that the table is clean, neat and without
Any offending material.

SOP/BUT/004/15th July 2008 Page 1

STANDARD OPERATING PROCEDURES (SOP)

o Upon guest check-out, the religious material is to be

returned to the Butler office, again using a hotel bag with
care and respect. Butler Order taker would resolve traces
after the return of religious material

SOP/BUT/004/15th July 2008 Page 2