ERNESTO ANGULO CASTILLO

ServiceNow Senior Developer / Consultant

PROFILE
Senior ServiceNow Developer / Consultant with more than 10 years of experience, working with partners, product
owners and stakeholders to deliver quality products.

WORK HISTORY
Mar 2020 - Senior ServiceNow Developer
Present AstraZeneca - Zapopan , MX
Creation of Site Operations portal to allow Scientifics to request materials like water, acids, and any
kind of chemical components to create formulas on daily bases. Level 3 support helping users with
complex issues and defects. Helping Jr. Developers to integrate in the platform and guide them to
create better solutions.

Sep 2018 - Senior ServiceNow Developer / Consultant

Feb 2020 Sony Electronics Of America - California, US
 Zapopan , Jalisco Implementing ITBM suite in Testing process for Play Station Games. Creation of IT Service Desk
Portal to fulfill all the requests for all Sony's employees worldwide and enabling Connect Chat
 Cel. 6861959264 Support to communicate Agents with End Users and resolve problems faster and in real time.

 ernesto.angulo.c@gmail.com
Jan 2018 - Senior ServiceNow Developer
 mx.linkedin.com/in/ernestoangulocastillo Sep 2018 Medtronic - Minnesota, US
 skype: ernesto.angulo.c Developing solutions for every area of this medical company, enabling the customer interacting in
an easy and useful manner in Servicenow, analyzing and building tools for take all capabilities of
this huge platform.

CERTIFICATIONS Jun 2017 - ServiceNow Developer

Oracle Certified Professional Java SE 6 Dec 2017 NovoScale - Zapopan, MX
Programmer 2015
Developing Service Portal pages to get quick and easy access to ServiceNow fulfillers, implementing
ServiceNow Certificied System Administrator ITBM module to get a full track of portfolios, projects and time sheet management. Customization
2017 in forms and backend.
ServiceNow Certified Application Developer 2018
nov 2016 - Software Engineer
ServiceNow PPM Micro Certification 2019 Jun 2017 Amdocs - Zapopan, MX
ServiceNow Performance Analitycs Certification Creating solutions with Java, Oracle DB and WebLogic applying Agile methodology with CA Agile
2019 Central Tool, Filezilla and control of versions with PerForce P4V.End user pages on Servicenow
ServiceNow Service Portal Micro Certification Service Portal. Integration with Web Services, Servicenow Administration (Users, Roles, Groups).
2020 ITSM, ITOM and ITBM solutions.

oct 2015 - Sr. Developer

ServiceNow Service Portal Advanced Certification oct 2016 HCL Technologies - Zapopan, MX
2020
Integrating other systems creating Scripted Rest Services, customizing PPM Module and HR Service
Develivery Modules. Maintaining catalog items, record producers and order guides.

jun 2014 - Sr. Developer

oct 2015 Estrasol - Zapopan, MX
EDUCATION Developing new modules in Openbravo ERP, helping to get a better management of Suppliers,
Bachelor Dregree in Computer Science Invoices, Customers, Warehouses, etc. Servicenow customization of Incident, Problem and Change
management. Working with PPM Module. Creation of catalog items, order guides and record
Instituto Tecnologico de Mexicali 2006 - 2010 producers for requesting purposes.

feb 2013 - Developer / Analyst

jun 2014 Agrovizion Integradora - Mexicali, MX
Supporting Openbravo ERP, developing modules for di erent departments, increasing the
performance and quality of the Reports. Technical support to users.

abr 2011 - Developer / Analyst

feb 2013 Solcom de México - Mexicali, MX
Creating solutions in Salesforce CRM platform for housing sales. Registering since the customer is a
prospect until the house is delivered. Also creation of reports for the different regions and
departments. Communication with goverment division of credit bureau to get the customer credit
history trough web services.