ERNESTO ANGULO

CASTILLO
ServiceNow Techincal Lead / Consultant

PROFILE
ServiceNow Technical Lead / Consultant with more than 10 years of experience, working with partners, product owners and
stakeholders to deliver quality products.

WORK HISTORY
March 2022 - - Sr. Technical Consultant
Present ServiceNow - Guadalajara , MX
Implementation of ITBM Module for a logistic company to manage projects so that customer can track all
details like resources, cost plans, etc.
Integration of ServiceNow with customer to be able to get Users and Groups, issues from JIRA, and other
internal systems via SOAP and REST.
Installation and customization of CSM suite so that users can create cases and get solutions.

Mar 2020 - ServiceNow Technical Lead

Feb 2022 AstraZeneca - Zapopan , MX
 Zapopan , Jalisco
Creation of Site Operations portal to allow Scientists to request materials like water, acids, and any kind of
 Cel. 6861959264 chemical components to create formulas on daily bases. Level 3 support helping users with complex issues
and defects. Helping Jr. Developers to integrate in the platform and guide them to create better solutions.
 ernesto.angulo.c@gmail.com Managing development teams to deliver projects in expected time, creating, analyzing, and implementing
 mx.linkedin.com/in/ernestoangulocastillo the best solutions for customer requirements. Driving stand ups to check progress and resolve any
questions teams can have. Delivering statistics to high level management about developments done on
 skype: ernesto.angulo.c sprints.
Projects:

CERTIFICATIONS 1. New Service Portal for Scientists to request chemical ingredients and chemical materials
2. Implementation of new Portal, unifying HR, Finance and IT.
ServiceNow CSM - 2022 3. Improvement of testing process inside the company, and leveraging all the steps to ServiceNow.
4. Creation of Web Services to communicate with internal systems.
ServiceNow ITSM Implementer - 2022
ServiceNow Customer Service Management Sep 2018 - Senior ServiceNow Developer / Consultant
Fundamentals 2021
Feb 2020 Sony Electronics Of America - California, US
ServiceNow Service Portal Advanced Certification Implementing ITBM suite in Testing process for Play Station Games. Creation of IT Service Desk Portal to
2020 fulfill all the requests for all Sony's employees worldwide and enabling Connect Chat Support to
ServiceNow Service Portal Micro Certification 2020 communicate Agents with End Users and resolve problems faster and in real time. Resolving Incidents from
customers in a fast and clear way. Participation is workshops to show Product Owners / Customer latest
ServiceNow Performance Analitycs Certification 2019 ServiceNow´s functionalities.
ServiceNow PPM Micro Certification 2019 Projects:
ServiceNow Certified Application Developer 2018 1. Implementation of ITBM suite.
2. Participation on ServiceNow workshops giving technical assistance.
Scrum Fundamentals Certified 2018 3. Creation from scratch of new IT Service Portal worldwide
ServiceNow Certificied System Administrator 2017
Oracle Certified Professional Java SE 6 Programmer Jan 2018 - Senior ServiceNow Developer
2015 Sep 2018 Medtronic - Minnesota, US
Developing solutions for every area of this medical company, enabling the customer interacting in an easy
and useful manner in ServiceNow, analyzing and building tools for take all capabilities of this huge
platform. Implementation of SIR Incident module. Leading of new ServicePortal development.
Projects:
SKILLS 1. Leading development of new Service Portal for all users
Client facing 2. Implementation of SIR module.
Proactive
Jun 2017 - ServiceNow Developer
Open to new challenges
Dec 2017 NovoScale - Zapopan, MX
Soft skills Developing Service Portal pages to get quick and easy access to ServiceNow fulfillers, implementing ITBM
Leadership module to get a full track of portfolios, projects and time sheet management. Customization in forms and
backend.
Projects: 
1. Implementation of ITBM module.
2. Implementation of HRSD.

EDUCATION nov 2016 - Software Engineer

Bachelor Dregree in Computer Science Jun 2017 Amdocs - Zapopan, MX
Instituto Tecnologico de Mexicali 2006 - 2010 Creating solutions with Java, Oracle DB and WebLogic applying Agile methodology with CA Agile Central
Tool, Filezilla and control of versions with PerForce P4V. End user pages on ServiceNow Service Portal.
Integration with Web Services, ServiceNow Administration (Users, Roles, Groups). ITSM, ITOM and ITBM
solutions.
Projects:
 1. Development of internal systems.
2. Implementation of ITSM module, training users across all components

oct 2015 - oct 2016 Sr. Developer

HCL Technologies - Zapopan, MX
Integrating other systems creating Scripted Rest Services, customizing PPM Module and HR Service Delivery
Module. Maintaining catalog items, record producers and order guides.
Projects:
1. Workshops for customers about basic ServiceNow management
2. Development of workflows with Orchestration to communicate with other systems and execute Hadoop
code.

jun 2014 - Sr. Developer

oct 2015 Estrasol - Zapopan, MX
Developing new modules in Openbravo ERP, helping to get a better management of Suppliers, Invoices,
Customers, Warehouses, etc. ServiceNow customization of Incident, Problem and Change management.
Working with PPM Module. Creation of catalog items, order guides and record producers for requesting
purposes.
Projects:
1. Basic configuration of ServiceNow
2. Training to users

feb 2013 - Developer / Analyst

jun 2014 Agrovizion Integradora - Mexicali, MX
Supporting Openbravo ERP, developing modules for different departments, increasing the performance and
quality of the Reports. Technical support to users.
Projects:
1. Implementation of ERP Openbravo from end to end
2. Development and maintenance of ERP

abr 2011 - feb 2013 Developer / Analyst

Solcom de México - Mexicali, MX
Creating solutions in Salesforce CRM platform for housing sales. Registering since the customer is a
prospect until the house is delivered. Also creation of reports for the different regions and departments.
Communication with government division of credit bureau to get the customer credit history through web
services.
Projects:
1. Creation of Sales modules in Salesforce
2. Implementation of Salesforce platform across the nation