Pratim Bhattacharya

Mobile: +91-8888842033
Email: pratimbh@gmail.com

PROFESSIONAL SUMMARY

 Currently working as Sr Technical Product Manager at NICE Systems.

 Suitable blend of technology and user experience knowhow.
 Created, maintained and prioritize the product roadmap for telecom, CRM and contact
center products.
 Proficiency in creating RFP, Solution Proposals, Use Cases, Impact Analysis, reviewing solution by
technical vendors, identifying Gaps & Omissions and managing end-to-end solutions.
 Cohesive team player with fast learning curve along with strong analytical, problem
solving, planning, communication & interpersonal skills.

PROFESSIONAL EXPERIENCE

Designation :
o Sr. Technical Product Manager - NICE Systems
o Product Architect - Redknee
o Deputy Manager – Vodafone
o Advisory System Analyst - IBM
o Senior Consultant – CapGemini
o Group Lead – Amdocs
o Software Engineer – Accenture

Location : Pune (India)

SKILLS

Cloud Services : Amazon Web Services (AWS)

Tools : Jira, MS Visio, Salesforce, Balsamiq, BMC Remedy, confluence
Technology : C, Unix, Cobol, Shell Scripting, SQL, UNIX.

Patent

Patent Title System and method for Cloud infrastructure resource optimization.
Status: Pending under US patent office.

Certifications
AWS Solution Architect – Associate

EDUCATIONAL QUALIFICATION
 YEAR DEGREE BOARD/ UNIV. RESULTS
2004 B.Tech (Computer Sc.) U. P. Technical University 72%
1999 I.Sc. ISC 77%
1997 S.S.C. ICSE 77%

PROJECT PROFILE

1.
Title : Sr Technical Product Manager
Client : NA, EMEA
Organization : Nice InContact
Start Date : Jul-2017
End Date : Till date
Position Title : Sr. Technical Product Manager
Description : NICE and inContact joined forces to provide the industry’s first fully
integrated cloud contact center solution suite CXone. Revolutionizing customer service, complete
with world-class WFO and Analytics.

Roles and Responsibilities:

CXone Platform & Admin module:

CXone is a fully-integrated and open cloud contact center platform combining the industry’s
leading Omnichannel Routing with the foremost technologies in Workforce Optimization,
Analytics, Automation and AI.
 Responsible for Admin module and platform components and APIs.
 Instrumental in increasing the platform adoption at fast pace.
 Keep track and enhance platform performance and stability.

Supervisor Application:
The NICE inContact CXone Supervisor application enables supervisors in a contact center to
perform critical daily job functions, such as monitoring and interacting with agents.
 Working as product manager for supervisor persona application.

2.
Title : Product Architect
Client : Japan & North American Telco
Organization : Redknee
Start Date : Apr-2015
End Date : Jul-2017
Position Title : Product Architect
Description : Redknee Solutions Inc. is based in Toronto, Canada, and is a global
provider of OSS/BSS software products solutions and services to the telecommunications
industry

Responsible for solution design for end-to-end systems for telecom clients which involves
CRM, Billing, Order Management and charging platform

Roles and Responsibilities:

 Handling end-to end client requirements to design high level end to end solutions.
  Elicit requirements and create proposed solutions/feature document for scrum teams.
 Working with Scrum team by creating product backlog and conducting feature grooming
sessions.
 Liaison between management and development teams to ensure smooth delivery of
features during product releases.
 Respond to RFEs as part of Pre-Sales support and supporting sales team to understand
the current product capabilities.
 Helping PLM team to create roadmap and analyze the pain points in the current version
and suggesting marketable features in the product.
 Interact with Product Managers to align new functionalities to be introduced with the
product roadmap.
 Created HLD for many important BSS modules namely Discount Engine for providing bill
time discounts, deposit management functionality and dunning related components.

Project: TKK Japan– Multi Play and Energy Billing

Billing transformation project, from Stratus Billing to Unified 10 platform of Redknee.
It includes CRM, BSS and instigation with various third party system to enable the client for
multi-play.

 Design of Discount engine for providing rule based end-of-cycle discount.

 Integration of payment module with various payment gateways (Smart Link).
 Providing capability for Smart Home (automation) solution.
 Design of complete Price Forecasting module.
 Designing of various Account Receivable modules and payment reversal feature.

Project: Tbaytel Canada– Multi Play Billing

Complete Billing transformation project for cable, landline and wireless billing, CRM and Order
Management

 Design of Dispute functionality from scratch, as part of client requirement and product
roadmap.
 Design of Credit Scoring functionality as part of customer lifecycle.
 Payment processing and Direct Debit (inbound and outbound) flow design.
 Automated refund functionality for end customers and associated accounting and GL
handling.
 Dispute creation and resolution flow for customers from CRM and Billing perspective.

3.
Title : Manager
Client : Vodafone
Organization : Vodafone
Start Date : Nov-2013
End Date : Mar-2015
Position Title : Deputy Manager
Description : Vodafone DE is one of the leading telecom service providers in Germany.
Vodafone has around 36.676 million customers with mobile phone or mobile internet contract
and 3.945 million customers with a DSL / VDSL connection

Working as a deputy manager to manage the Account Receivable, Billing and Letter Management
modules for VFDE. Manage a team of four members and providing L2/L3 support for TIBS
module.
Roles and Responsibilities:

 Work as a SME for Billing, Account Receivable and mediation modules of BSS.
 Coordinate with the stakeholders and vendors (Amdocs and HP) regarding incident and
problem tickets.
 Coordinating with various internal departments for resolution of issues and support
release activities within team’s scope.
 Defining SLA, Scope and KPI of new ventures.

4.
Title : Sr. Industry Consultant (Telecom)
Client : Telifonica, Ireland (O2)
Organization : IBM India Pvt Ltd
Start Date : Dec-2011
End Date : Nov-2013
Position Title : Advisory System Analyst
Description : O2 is the second largest telecommunications provider in Ireland, with
approximately 40% market share or 1.6 million customers.

Consulting the client regarding the implementation of change requested and enhancement to
their existing BSS system. Co-coordinating with vendors regarding time, scope, budget and
quality of the deliverables. Managing the end to end flow of revenue management deliverables,
and provide SME support to the UAT team.

Roles and Responsibilities:

 Managing end-to-end flow of change request and other functional changes.
 Requirement gathering, vendor management, development and review of solution
 Providing SME level knowledge to client while implementing CSM, Pricing, Billing & AR
related changes.
 Coordinating with vendors regarding timely delivery of Change Request within stipulated
budget and quality.

Highlights:

Project : Machine to Machine (M2M)

Project was to introduce a new capability for Telefonica consumers in form of M2M suit and
assimilate the same into current Amdocs billing system. The output will be a unified billing by
Amdocs system and Jasper will provide the M2M technical capability.

 Have managed the end to end technical implementation and rollout of M2M services for
Telefonica Ireland.
 Involved in creating High Level Design, reviewing mini specs by vendors (Jasper, Amdocs
and BMB technologies).
 Created Memorandum of Understanding (MOU) with Jasper (vendor) regarding
operational level supports.
 Helped in defining SLA and KPI for application support team; also defining operation and
support flow for OGS support.
 Provided SME level support for development, deployment and testing teams.
4.
Title : Team lead
Client : Telecom Denmark Communications, Denmark
Organization : Capgemini India Pvt Ltd
Start Date : April-2011
End Date : Dec-2011
Position Title : Senior Consultant
Description : TDC developed from a traditional and mainly Danish provider of landline
and mobile telephony services into a Danish-based European provider of communications
solutions.

Development & Support:

 Worked as a team leader for L2 & L3 team to support the Amdocs suit.
 Design and development of the direct debit fee structure.
 Implementation of new Billing, AR reports for Payment interface (Credit Card
transactions).
 Changes to the journal logic to incorporate new business requirements.

5.
Title : Informatica, Billing, AR & Collection lead
Client : Bell Canada
Organization : AMDOCS Development Centre India Pvt Ltd
Start Date : Mar-2009
End Date : Apr-2011
Position Title : Group Lead
Description : Bell is Canada's largest telecommunications company, providing telephone
services, wireless communications, high-speed and wireless Internet, and satellite services.

Roles and Responsibilities:

 Focal point for Revenue Assurance and Interfaces modules for the client.
 Providing solution for AR & Collection deliverables.
 Production support (OGS) for AR, Collection modules.
 Working as a productive member of Linux migration project.

6.
Title : Billing, AR & Collection
Client : Vodafone UK & Netherlands
Organization : AMDOCS Development Centre India Pvt Ltd
Start Date : Sep-2007
End Date : Mar-2009
Position Title : Sr. Subject Matter Expert
Description : Vodafone Group Plc (Vodafone) is a mobile communications company
operating across the globe providing a range of communications services.

Roles and Responsibilities:

 Worked as a productive team member.
 Analyzed the requirement and prepared design.
 Supporting ST and UAT phase

7.
Title : Billing, AR & Collection developer
Client : AT&T (Mobility & SBC)
Organization : AMDOCS and Accenture
Start Date : Oct-2004
End Date : Sep-2007
Position Title : Sr. Subject Matter Expert/Software Engineer
Description : AT&T is the industry-leading provider of wire line voice communications
services in the US.

Roles and Responsibilities:

 Worked as a productive team member.
 Coding and testing of billing related module.
 Creating unit testing test cases.
 Supporting ST and UAT phase

PERSONAL INFORMATION

Date of Birth : July 2, 1982

Passport Status : Available
Languages Known : English and Hindi
Nationality : Indian
VISA status : US B1 Visa