Guion Ingles Mind Map

Fio:

Good Afternoon teacher today, we are going to explain our mind map, it is about the article: 9
EXCELLENT CUSTOMER SERVICE TIPS FOR HOSPITALITY INDUSTRY; we present 9 excellent
customer service tips in the hospitality industry. These tips to impress hotel guests would help the
hotel managers to ensure their guests leave with sweet memories and recommend the hotel to
others.

The first tip is Creating Emotional Triggers for the delight of Hotel Guests; for excellent customer
service in the hospitality industry, it is important to create emotional triggers. It is important to
create wonderful memories. Trust-based customer service and conveying a sense of belonging can
do wonders.

Nico:

The second one is Use New Ways to impress your Guests during Hotel Stays, It is extremely
important for all hospitality businesses to be consistent. Customers attach to the brand and
customer service should be able to do justice to the brand every single time. Some examples are:

The third tip is Embrace Technology to impress your hospitality customers; Technology is helping
in redefining customer service experience in the hospitality industry.
Eve:

The fourth tip is Listen to the Customers, It is important to listen to customers at all times. It is
often said that if you listen to customer complaints empathetically, they are more receptive to the
solution offered. Listening to the customers also helps hospitality businesses in providing a more
robust and innovative customer experience.

The fifth tip is Create a Great First Impression to wow your hotel guests; Creating a great first
experience is crucial for excellent customer service. This is the first thing you need to do to make a
guest happy in a hotel or any hospitality organization. There are many ways to create the first
expression, some of them can be:

 Making Eye contact

 Having a positive body language
 A welcoming smile
 The right selection of words
 Active listening
 Right decor
 A gift or a welcome drink

Vale:
The sixth tip is Take regular Feedback and Act on it to Build Relations. The feedback is extremely
important and it is equally important to move out from the same old feedback forms. It is actually
possible to take feedback without actively making customer write notes. Technology helps us to
connect comfortably with a customer at every possible touchpoint. 

The seventh tip is Make the Customers Feel special, it is important to make customers feel special.
They will remember every time they were made to feel special and they will come back searching
for the same memory.

Kath:
The eight tip is Benchmarking Method to improve Customer service; The process involves studying
competition and the environment to establish the best practices and improvement opportunities.
Benchmarking can help immensely in raising the bar and moving the curve of innovation.

And finally the last tip is Stay flexible and be innovative in creating delight for your Customers. It is
important to be extremely flexible in order to serve customers. Customer service in the hospitality
industry depends a lot on staying flexible and continuously innovating. Training and empowering
employees is important as that helps develop a more flexible and innovative workforce.